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#1
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SP2 doesn't allow some programs to run
After I install Service Pack 2 on my XP Home machine, several programs do
not run. Specifically, they launch briefly (for less than a second) then suddenly close on their own. The programs that don't run include: -Internet Explorer 6.0 -Outlook Express -Norton Antivirus -Windows Media Player -MSN Messenger there are probably more... MS Office products and other spyware removal tools work fine, however. When I uninstall SP 2 everything is ok. I have tried 'sfc /scannow' but that doesn't help. All the drivers are up to date. Booting into safe mode doesn't help. There are no viruses and no spyware on the machine. The Windows Firewall is disabled. Suggestions? thanks |
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#2
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SP2 doesn't allow some programs to run
Sounds like you might have a virus.
Free online virus scans: Trend Micro - Free online virus Scan http://housecall.trendmicro.com/hous...start_corp.asp Panda ActiveScan - Free online scanner http://www.pandasoftware.com/actives..._principal.htm BitDefender Free Online Virus Scan http://www.bitdefender.com/scan/licence.php === You may need this... Go here, read the instructions and download and copy to 3½" disk and take home and run it on your machine. McAfee AVERT Stinger [[Stinger is a stand-alone utility used to detect and remove specific viruses. It is not a substitute for full anti-virus protection, but rather a tool to assist administrators and users when dealing with an infected system.]] http://vil.nai.com/vil/stinger/ -- Hope this helps. Let us know. Wes In , adam hunted and pecked: After I install Service Pack 2 on my XP Home machine, several programs do not run. Specifically, they launch briefly (for less than a second) then suddenly close on their own. The programs that don't run include: -Internet Explorer 6.0 -Outlook Express -Norton Antivirus -Windows Media Player -MSN Messenger there are probably more... MS Office products and other spyware removal tools work fine, however. When I uninstall SP 2 everything is ok. I have tried 'sfc /scannow' but that doesn't help. All the drivers are up to date. Booting into safe mode doesn't help. There are no viruses and no spyware on the machine. The Windows Firewall is disabled. Suggestions? thanks |
#3
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SP2 doesn't allow some programs to run
adam wrote:
After I install Service Pack 2 on my XP Home machine, several programs do not run. Specifically, they launch briefly (for less than a second) then suddenly close on their own. The programs that don't run include: -Internet Explorer 6.0 -Outlook Express -Norton Antivirus -Windows Media Player -MSN Messenger there are probably more... MS Office products and other spyware removal tools work fine, however. When I uninstall SP 2 everything is ok. I have tried 'sfc /scannow' but that doesn't help. All the drivers are up to date. Booting into safe mode doesn't help. There are no viruses and no spyware on the machine. The Windows Firewall is disabled. Suggestions? thanks What programs did you run to determine that there are no viruses and/or spyware on the machine? What version NAV are you using and were the definitions current? Is this an OEM machine? Is it a laptop? If either of those, did you check on the OEM's website for any software updates, etc.? Tell us more about your machine so we can help you narrow down the reason SP2 isn't working for you. Malke -- MS MVP - Windows Shell/User Elephant Boy Computers www.elephantboycomputers.com "Don't Panic!" |
#4
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SP2 doesn't allow some programs to run
I have Norton 2002 fully updated and running weekly scans. Spybot got rid of
all the spyware it found, and I think I ran Spysweeper once also. It's a fairly new Dell P4 desktop, and it's not OEM. There are no other Windows updates left to run, just SP 2. thanks for your help "Malke" wrote in message ... adam wrote: After I install Service Pack 2 on my XP Home machine, several programs do not run. Specifically, they launch briefly (for less than a second) then suddenly close on their own. The programs that don't run include: -Internet Explorer 6.0 -Outlook Express -Norton Antivirus -Windows Media Player -MSN Messenger there are probably more... MS Office products and other spyware removal tools work fine, however. When I uninstall SP 2 everything is ok. I have tried 'sfc /scannow' but that doesn't help. All the drivers are up to date. Booting into safe mode doesn't help. There are no viruses and no spyware on the machine. The Windows Firewall is disabled. Suggestions? thanks What programs did you run to determine that there are no viruses and/or spyware on the machine? What version NAV are you using and were the definitions current? Is this an OEM machine? Is it a laptop? If either of those, did you check on the OEM's website for any software updates, etc.? Tell us more about your machine so we can help you narrow down the reason SP2 isn't working for you. Malke -- MS MVP - Windows Shell/User Elephant Boy Computers www.elephantboycomputers.com "Don't Panic!" |
#5
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SP2 doesn't allow some programs to run
adam wrote:
I have Norton 2002 fully updated and running weekly scans. Spybot got rid of all the spyware it found, and I think I ran Spysweeper once also. It's a fairly new Dell P4 desktop, and it's not OEM. There are no other Windows updates left to run, just SP 2. thanks for your help NAV 2002 is obsolete and should be replaced with a current version av. I like EZ-Trust (www.my-etrust.com) rather than NAV 2005. Make sure your version of Spybot is 1.3. From your post, I wouldn't be able to say that you are 100% sure your machine is clean. Start by really cleaning up. Here are standard troubleshooting steps for malware removal: 1) Scan in Safe Mode with current version (not earlier than 2003) antivirus using updated definitions; 2) remove spyware with Spybot Search & Destroy (www.safer-networking.org) and Ad-aware (www.lavasoftusa.com). These programs are free, so use them both since they complement each other. There is a new version of CWShredder from http://www.intermute.com/spysubtract..._download.html. I would not install the other Intermute programs, however. Alternately, there are CoolWebSearch malware removal steps at http://www.silentrunners.org/sr_cwsremoval.html. A combination of HijackThis and about:Buster (http://www.majorgeeks.com) works well in removing homepage hijackers. Always read the instructions before running a spyware removal tool. Be sure to update these programs before running, and it is a good idea to do virus/spyware scans in Safe Mode. Make sure you are able to see all hidden files and extensions (View tab in Folder Options); 3) If you are running Windows ME or XP, you should disable/enable System Restore because malware will be in the Restore Points. With ME, you must disable System Restore completely. With XP, you can delete all but the most recent (presumably clean) System Restore point from the More Options section of Disk Cleanup (Runcleanmgr). 4) make sure you've visited Windows Update and applied all security patches. Do not install driver updates from Windows Update; 5) run a firewall. Malke -- MS MVP - Windows Shell/User Elephant Boy Computers www.elephantboycomputers.com "Don't Panic!" |
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