Rolling back to SP1 on a PC delivered new with SP2

I just received a brand new PC from Toshiba that was supposed to be delivered
with XP Pro SP1. When I started it up, I found it has SP2 installed from the
factory.

A critical piece of software we use is totally incompatible with SP2, which
is why I specified SP1 when I made the order. Is there any way to roll back
to SP1 when the originally installed version is SP2? If this is possible it
ill be much easir than returning all the PCs to Toshiba.

Thanks

If your new PC came with Windows XP with SP2 preinstalled,
you cannot uninstall SP2 since it was "slipstreamed" into the
Windows XP operating system files.

Application Compatibility Testing and Mitigation Guide for Windows XP Service Pack 2 (SP2)
http://www.microsoft.com/technet/pro...m/default.mspx

Windows XP Service Pack 2 - Resources for IT Professionals
http://www.microsoft.com/technet/pro.../winxpsp2.mspx

Deploying Windows XP Service Pack 2 in Enterprise Environments
http://www.microsoft.com/technet/pro.../sp2entdp.mspx

Using the Windows Firewall INF File in Microsoft Windows XP Service Pack 2
http://www.microsoft.com/downloads/d...displaylang=en

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect Your PC!
http://www.microsoft.com/athome/secu...t/default.aspx

------------------------------------------------------------------------------------------

"rmahurin" wrote:

| I just received a brand new PC from Toshiba that was supposed to be delivered
| with XP Pro SP1. When I started it up, I found it has SP2 installed from the
| factory.
|
| A critical piece of software we use is totally incompatible with SP2, which
| is why I specified SP1 when I made the order. Is there any way to roll back
| to SP1 when the originally installed version is SP2? If this is possible it
| ill be much easir than returning all the PCs to Toshiba.
|
| Thanks

rmahurin
I agree with Carey. You should contact Toshiba since this was not the build
that you wanted. Toshiba should be able to reinstall your OS with SP1.

Pete, MCP

"Carey Frisch [MVP]" wrote:

If your new PC came with Windows XP with SP2 preinstalled,
you cannot uninstall SP2 since it was "slipstreamed" into the
Windows XP operating system files.

Application Compatibility Testing and Mitigation Guide for Windows XP Service Pack 2 (SP2)
http://www.microsoft.com/technet/pro...m/default.mspx

Windows XP Service Pack 2 - Resources for IT Professionals
http://www.microsoft.com/technet/pro.../winxpsp2.mspx

Deploying Windows XP Service Pack 2 in Enterprise Environments
http://www.microsoft.com/technet/pro.../sp2entdp.mspx

Using the Windows Firewall INF File in Microsoft Windows XP Service Pack 2
http://www.microsoft.com/downloads/d...displaylang=en

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect Your PC!
http://www.microsoft.com/athome/secu...t/default.aspx

------------------------------------------------------------------------------------------

"rmahurin" wrote:

| I just received a brand new PC from Toshiba that was supposed to be delivered
| with XP Pro SP1. When I started it up, I found it has SP2 installed from the
| factory.
|
| A critical piece of software we use is totally incompatible with SP2, which
| is why I specified SP1 when I made the order. Is there any way to roll back
| to SP1 when the originally installed version is SP2? If this is possible it
| ill be much easir than returning all the PCs to Toshiba.
|
| Thanks

rmahurin
I agree with Carey. You should contact Toshiba since this was not the build
that you wanted. Toshiba should be able to reinstall your OS with SP1.

Pete, MCP

"Carey Frisch [MVP]" wrote:

If your new PC came with Windows XP with SP2 preinstalled,
you cannot uninstall SP2 since it was "slipstreamed" into the
Windows XP operating system files.

Application Compatibility Testing and Mitigation Guide for Windows XP Service Pack 2 (SP2)
http://www.microsoft.com/technet/pro...m/default.mspx

Windows XP Service Pack 2 - Resources for IT Professionals
http://www.microsoft.com/technet/pro.../winxpsp2.mspx

Deploying Windows XP Service Pack 2 in Enterprise Environments
http://www.microsoft.com/technet/pro.../sp2entdp.mspx

Using the Windows Firewall INF File in Microsoft Windows XP Service Pack 2
http://www.microsoft.com/downloads/d...displaylang=en

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect Your PC!
http://www.microsoft.com/athome/secu...t/default.aspx

------------------------------------------------------------------------------------------

"rmahurin" wrote:

| I just received a brand new PC from Toshiba that was supposed to be delivered
| with XP Pro SP1. When I started it up, I found it has SP2 installed from the
| factory.
|
| A critical piece of software we use is totally incompatible with SP2, which
| is why I specified SP1 when I made the order. Is there any way to roll back
| to SP1 when the originally installed version is SP2? If this is possible it
| ill be much easir than returning all the PCs to Toshiba.
|
| Thanks

On Mon, 3 Jan 2005 07:51:07 -0800, "rmahurin"
wrote:

I just received a brand new PC from Toshiba that was supposed to be delivered
with XP Pro SP1. When I started it up, I found it has SP2 installed from the
factory.

A critical piece of software we use is totally incompatible with SP2, which
is why I specified SP1 when I made the order. Is there any way to roll back
to SP1 when the originally installed version is SP2? If this is possible it
ill be much easir than returning all the PCs to Toshiba.

Like the others said, you will probably have to return the machines to
Toshiba. In addition, many majoe manufacturers install hdds with the
OS factory installed. In other words, they would have to find disks
with SP1 installed rather than SP2. This is unlikely as they would
probably cycle their inventory in a short time frame.

Cheers,

Cliff
--

The National Party manifesto can be viewed he

http://www.labour.org.nz/policy/index.html

I called Toshiba, and in not so many words indicated that Microsoft mandated
that they be shipped with SP2, and that I needed to contact Microsoft with my
problem.

"Enkidu" wrote:

On Mon, 3 Jan 2005 07:51:07 -0800, "rmahurin"
wrote:

I just received a brand new PC from Toshiba that was supposed to be delivered
with XP Pro SP1. When I started it up, I found it has SP2 installed from the
factory.

A critical piece of software we use is totally incompatible with SP2, which
is why I specified SP1 when I made the order. Is there any way to roll back
to SP1 when the originally installed version is SP2? If this is possible it
ill be much easir than returning all the PCs to Toshiba.

Like the others said, you will probably have to return the machines to
Toshiba. In addition, many majoe manufacturers install hdds with the
OS factory installed. In other words, they would have to find disks
with SP1 installed rather than SP2. This is unlikely as they would
probably cycle their inventory in a short time frame.

Cheers,

Cliff
--

The National Party manifesto can be viewed he

http://www.labour.org.nz/policy/index.html

Called Microsoft XP support; they say it's an OEM product, and therefore,
Toshiba's baby (which is what I expected).

Meanwhile, I have a brand new still unopened in the box $1700 notebook PC
(and another on the way) that are both useless to me as delivered.

"rmahurin" wrote:

I called Toshiba, and in not so many words indicated that Microsoft mandated
that they be shipped with SP2, and that I needed to contact Microsoft with my
problem.

"Enkidu" wrote:

On Mon, 3 Jan 2005 07:51:07 -0800, "rmahurin"
wrote:

I just received a brand new PC from Toshiba that was supposed to be delivered
with XP Pro SP1. When I started it up, I found it has SP2 installed from the
factory.

A critical piece of software we use is totally incompatible with SP2, which
is why I specified SP1 when I made the order. Is there any way to roll back
to SP1 when the originally installed version is SP2? If this is possible it
ill be much easir than returning all the PCs to Toshiba.

Like the others said, you will probably have to return the machines to
Toshiba. In addition, many majoe manufacturers install hdds with the
OS factory installed. In other words, they would have to find disks
with SP1 installed rather than SP2. This is unlikely as they would
probably cycle their inventory in a short time frame.

Cheers,

Cliff
--

The National Party manifesto can be viewed he

http://www.labour.org.nz/policy/index.html