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Dell Tech Support recommends against loading SP2



 
 
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  #16  
Old March 22nd 05, 10:43 PM
Jupiter Jones [MVP]
external usenet poster
 
Posts: n/a
Default Dell Tech Support recommends against loading SP2

If Dell has that as an policy, it would be listed on the website.
Call back and ask again.
If the tech states the same, ask for a web reference.
If the tech can not, ask for a supervisor.
The tech is most likely stating personal opinion as company policy to the
detriment of Dells customers.
There are some valid specific reasons not to install a specific patch or
Service Pack but a general statement of not to install is incompetence.

--
Jupiter Jones [MVP]
http://www3.telus.net/dandemar
In memory of our dear friend, MVP Alex Nichol
http://www.dts-l.org


"Burnsy" wrote in message
...
I have to agree with Babaganoosh. I have worked on two separate Dell
computers in the past month. Both times I worked with Dell tech support
and
both times the technician told me that SP2 should not have been installed.



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  #17  
Old March 23rd 05, 05:42 AM
Dwight Stewart
external usenet poster
 
Posts: n/a
Default Dell Tech Support recommends against loading SP2


"Jupiter Jones [MVP]" wrote:
If Dell has that as an policy, it would be
listed on the website. Call back and ask
again. If the tech states the same, ask for
a web reference. If the tech can not, ask
for a supervisor. The tech is most likely
stating personal opinion as company
policy to the detriment of Dells customers.
There are some valid specific reasons
not to install a specific patch or Service
Pack but a general statement of not to
install is incompetence.



I agree. I just helped my neighbor install SP2 on his almost 2 year old
Dell and the process was entirely painless. Indeed, I probably spent more
time explaining the new features than doing the actual installation. I've
looked at his computer a couple of times since (to do minor user tweaks) and
everything still seems to working correctly. So SP2 obviously isn't a
problem with all Dell models, hence no reason for a blanket statement
against SP2. Further, if it was a problem with some Dell models, that
information would certainly be on their web site by now.

Stewart


  #18  
Old March 23rd 05, 03:58 PM
DWhitley
external usenet poster
 
Posts: n/a
Default Dell Tech Support recommends against loading SP2

On Tue, 22 Mar 2005 14:43:56 -0700, "Jupiter Jones [MVP]"
wrote:

The tech is most likely stating personal opinion as company policy to the
detriment of Dells customers.


I think you are right about the tech presenting a "personal" opinion.
I know of two people that own older Dells and both have SP-2 installed
and running. However, there does seem to be some scuttlebutt going
around concerning SP-2 not being compatible with existing Dell line of
computers. For example, an email read on Tech-TV about whether or not
to install SP-2 on a Dell was met with this same response by the
person reading the email to not attempt to install SP-2 on a Dell.
Probably the Tech-TV guy was also giving out personal opinions.
Problem is, if this is a false concern, then this scuttlebutt is
gaining wide coverage thanks to media like Tech-TV.

DW

Remove "spam" from address to email.
  #19  
Old March 23rd 05, 04:05 PM
C A Upsdell
external usenet poster
 
Posts: n/a
Default Dell Tech Support recommends against loading SP2

DWhitley wrote:
The tech is most likely stating personal opinion as company policy to the
detriment of Dells customers.



I think you are right about the tech presenting a "personal" opinion.
I know of two people that own older Dells and both have SP-2 installed
and running. However, there does seem to be some scuttlebutt going
around concerning SP-2 not being compatible with existing Dell line of
computers. For example, an email read on Tech-TV about whether or not
to install SP-2 on a Dell was met with this same response by the
person reading the email to not attempt to install SP-2 on a Dell.
Probably the Tech-TV guy was also giving out personal opinions.
Problem is, if this is a false concern, then this scuttlebutt is
gaining wide coverage thanks to media like Tech-TV.


I have a year-old Dell. No problem with SP2.

  #20  
Old March 23rd 05, 09:35 PM
George
external usenet poster
 
Posts: n/a
Default Dell Tech Support recommends against loading SP2

I just installed a brand new 8400 Dimension. The problems that I DID have
with the new Dell was caused by the Norton Internet Security sweet that was
installed onto the PC, (no way around it???). That app alone caused the
network of 5 PC's to stop working and then it caused the DSL modem to stop
working.

Releoaded a copy of XP Pro without all of the Dell apps and everything works
fine now, and I have updated the system with all of the Windows patches
etc...

I have heard this from so many people that know nothing about working on
their PC's...it is a farce and YES you do need SP2 for security reasons.
Of course people hear the horror stories and then.....

Here is the really scarey part. In a room of 5 people, I was the only one
that knew anything about how to protect yourself on the Internet and how to
keep your system clean and free of Spyware, etc. 4 out of 5 didn't know
what I was talking about...
George


"C A Upsdell" " wrote in message
...
DWhitley wrote:
The tech is most likely stating personal opinion as company policy to

the
detriment of Dells customers.



I think you are right about the tech presenting a "personal" opinion.
I know of two people that own older Dells and both have SP-2 installed
and running. However, there does seem to be some scuttlebutt going
around concerning SP-2 not being compatible with existing Dell line of
computers. For example, an email read on Tech-TV about whether or not
to install SP-2 on a Dell was met with this same response by the
person reading the email to not attempt to install SP-2 on a Dell.
Probably the Tech-TV guy was also giving out personal opinions.
Problem is, if this is a false concern, then this scuttlebutt is
gaining wide coverage thanks to media like Tech-TV.


I have a year-old Dell. No problem with SP2.



  #21  
Old March 23rd 05, 10:12 PM
pjp
external usenet poster
 
Posts: n/a
Default Dell Tech Support recommends against loading SP2


"George" wrote in message
...
I just installed a brand new 8400 Dimension. The problems that I DID have
with the new Dell was caused by the Norton Internet Security sweet that
was
installed onto the PC, (no way around it???). That app alone caused the
network of 5 PC's to stop working and then it caused the DSL modem to stop
working.

Releoaded a copy of XP Pro without all of the Dell apps and everything
works
fine now, and I have updated the system with all of the Windows patches
etc...

I have heard this from so many people that know nothing about working on
their PC's...it is a farce and YES you do need SP2 for security reasons.
Of course people hear the horror stories and then.....

Here is the really scarey part. In a room of 5 people, I was the only one
that knew anything about how to protect yourself on the Internet and how
to
keep your system clean and free of Spyware, etc. 4 out of 5 didn't know
what I was talking about...
George


What's so surprising about that. That's exactly what MS has desired all
along, e.g. idiots that just go along with it. Myself, I find it amazing
that the worlds business is actually being trusted to the current state of
software. Personally, I get a big chuckle every time I hear of some new
virus, exploit or whatever as IMHO it's about time the whole bloody thing
came crashing down around everyone's head. Then maybe just maybe they'd go
back to square one and do it right from the beginning.

The basic design principle of wrapping up everything into the OS is showing
it's weakness and this continued trying to patch the holes is becoming a
joke.


"C A Upsdell" " wrote in message
...
DWhitley wrote:
The tech is most likely stating personal opinion as company policy to

the
detriment of Dells customers.


I think you are right about the tech presenting a "personal" opinion.
I know of two people that own older Dells and both have SP-2 installed
and running. However, there does seem to be some scuttlebutt going
around concerning SP-2 not being compatible with existing Dell line of
computers. For example, an email read on Tech-TV about whether or not
to install SP-2 on a Dell was met with this same response by the
person reading the email to not attempt to install SP-2 on a Dell.
Probably the Tech-TV guy was also giving out personal opinions.
Problem is, if this is a false concern, then this scuttlebutt is
gaining wide coverage thanks to media like Tech-TV.


I have a year-old Dell. No problem with SP2.





  #22  
Old March 23rd 05, 10:39 PM
Tom
external usenet poster
 
Posts: n/a
Default Dell Tech Support recommends against loading SP2

Dell does not have that policy, and here is a response I got from them
concerning support for pre-SP2 systems purchased from them that are still
warrantied, regarding installing SP2 on the system, (I simply posited the
question to them after reading this thread):

"If I understand your issue correctly, you want to know that whether we
offer support on systems that have installed Service Pack 2 and have a valid
warranty but were originally having Service Pack 1.

Tom, I assure you that we do offer support on systems that have been
upgraded to Service Pack 2 and were originally shipped with Service Pack 1
and do have a valid warranty. "

I think you're right, certain tech(s) at Dell are (may be) giving opinion,
when they should be giving help.

"Jupiter Jones [MVP]" wrote in message
...
If Dell has that as an policy, it would be listed on the website.
Call back and ask again.
If the tech states the same, ask for a web reference.
If the tech can not, ask for a supervisor.
The tech is most likely stating personal opinion as company policy to the
detriment of Dells customers.
There are some valid specific reasons not to install a specific patch or
Service Pack but a general statement of not to install is incompetence.

--
Jupiter Jones [MVP]
http://www3.telus.net/dandemar
In memory of our dear friend, MVP Alex Nichol
http://www.dts-l.org


"Burnsy" wrote in message
...
I have to agree with Babaganoosh. I have worked on two separate Dell
computers in the past month. Both times I worked with Dell tech support
and
both times the technician told me that SP2 should not have been
installed.





  #23  
Old March 23rd 05, 11:02 PM
Jupiter Jones [MVP]
external usenet poster
 
Posts: n/a
Default Dell Tech Support recommends against loading SP2

Tom;
I have seen similar posts about dell and the others recommending against a
Service Pack.
I usually respond similarly.
No one has ever come back with a direct link that can be attributed to any
major OEM.
Until they do, I attribute it to incompetent or lazy techs.

--
Jupiter Jones [MVP]
http://www3.telus.net/dandemar
In memory of our dear friend, MVP Alex Nichol
http://www.dts-l.org


"Tom" wrote in message
...
Dell does not have that policy, and here is a response I got from them
concerning support for pre-SP2 systems purchased from them that are still
warrantied, regarding installing SP2 on the system, (I simply posited the
question to them after reading this thread):

"If I understand your issue correctly, you want to know that whether we
offer support on systems that have installed Service Pack 2 and have a
valid warranty but were originally having Service Pack 1.

Tom, I assure you that we do offer support on systems that have been
upgraded to Service Pack 2 and were originally shipped with Service Pack 1
and do have a valid warranty. "

I think you're right, certain tech(s) at Dell are (may be) giving opinion,
when they should be giving help.



  #24  
Old March 23rd 05, 11:08 PM
Tom
external usenet poster
 
Posts: n/a
Default Dell Tech Support recommends against loading SP2


"Jupiter Jones [MVP]" wrote in message
...
Until they do, I attribute it to incompetent or lazy techs.


Or, people using an excuse to their woes from installing SP2, by claiming
the citings of those (techs) who really may not have.


  #25  
Old March 23rd 05, 11:17 PM
John E. Carty
external usenet poster
 
Posts: n/a
Default Dell Tech Support recommends against loading SP2

When I worked for Sony support in Florida it was policy to advise the users
not to install SP2, and if anyone called in with issues after installing SP2
the standard response was to have then uninstall it :-)

"Jupiter Jones [MVP]" wrote in message
...
Tom;
I have seen similar posts about dell and the others recommending against a
Service Pack.
I usually respond similarly.
No one has ever come back with a direct link that can be attributed to any
major OEM.
Until they do, I attribute it to incompetent or lazy techs.

--
Jupiter Jones [MVP]
http://www3.telus.net/dandemar
In memory of our dear friend, MVP Alex Nichol
http://www.dts-l.org


"Tom" wrote in message
...
Dell does not have that policy, and here is a response I got from them
concerning support for pre-SP2 systems purchased from them that are still
warrantied, regarding installing SP2 on the system, (I simply posited the
question to them after reading this thread):

"If I understand your issue correctly, you want to know that whether we
offer support on systems that have installed Service Pack 2 and have a
valid warranty but were originally having Service Pack 1.

Tom, I assure you that we do offer support on systems that have been
upgraded to Service Pack 2 and were originally shipped with Service Pack
1 and do have a valid warranty. "

I think you're right, certain tech(s) at Dell are (may be) giving
opinion, when they should be giving help.





  #26  
Old March 24th 05, 07:21 PM
Dwight Stewart
external usenet poster
 
Posts: n/a
Default Dell Tech Support recommends against loading SP2


"pjp" wrote:
(snip) Personally, I get a big chuckle every
time I hear of some new virus, exploit or
whatever as IMHO it's about time the whole
bloody thing came crashing down around
everyone's head. Then maybe just maybe
they'd go back to square one and do it right
from the beginning.



And what exactly is "right?" I hear this all the time but have yet to
figure out what is being talked about. I don't know of any operating system,
however built, that hasn't shared similar problems with "holes," viruses and
so on. In fact, I don't think there is a way at this point, with independant
software development and so on, to write an operating system without at
least some vulnerabilities. The dominance of Windows makes it a prime
target, with a proportional share of viruses, just as the dominance of any
other operating system would make it a prime target with a similar share of
viruses.

Microsoft has taken laudable steps to improve the situation with the
affirmative delivery of critical updates and the release of SP2. I suspect
we'll see further actions from them in the future. And we'll also see
additional improvements to the situation as users become more
aware/educated, avoiding suspect email, downloads, and visits to
questionable web sites.

In the end, the most desirable move at this point, in my opinion, would be
to strongly go after, both in criminal and civil courts, those who produce
and distribute viruses. This could be accomplished through individual
manufacturers, class action civil suits by users, and additional legislation
by government - preferably all combined.

Stewart


 




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