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#16
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Dell Tech Support recommends against loading SP2
If Dell has that as an policy, it would be listed on the website.
Call back and ask again. If the tech states the same, ask for a web reference. If the tech can not, ask for a supervisor. The tech is most likely stating personal opinion as company policy to the detriment of Dells customers. There are some valid specific reasons not to install a specific patch or Service Pack but a general statement of not to install is incompetence. -- Jupiter Jones [MVP] http://www3.telus.net/dandemar In memory of our dear friend, MVP Alex Nichol http://www.dts-l.org "Burnsy" wrote in message ... I have to agree with Babaganoosh. I have worked on two separate Dell computers in the past month. Both times I worked with Dell tech support and both times the technician told me that SP2 should not have been installed. |
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#17
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Dell Tech Support recommends against loading SP2
"Jupiter Jones [MVP]" wrote: If Dell has that as an policy, it would be listed on the website. Call back and ask again. If the tech states the same, ask for a web reference. If the tech can not, ask for a supervisor. The tech is most likely stating personal opinion as company policy to the detriment of Dells customers. There are some valid specific reasons not to install a specific patch or Service Pack but a general statement of not to install is incompetence. I agree. I just helped my neighbor install SP2 on his almost 2 year old Dell and the process was entirely painless. Indeed, I probably spent more time explaining the new features than doing the actual installation. I've looked at his computer a couple of times since (to do minor user tweaks) and everything still seems to working correctly. So SP2 obviously isn't a problem with all Dell models, hence no reason for a blanket statement against SP2. Further, if it was a problem with some Dell models, that information would certainly be on their web site by now. Stewart |
#18
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Dell Tech Support recommends against loading SP2
On Tue, 22 Mar 2005 14:43:56 -0700, "Jupiter Jones [MVP]"
wrote: The tech is most likely stating personal opinion as company policy to the detriment of Dells customers. I think you are right about the tech presenting a "personal" opinion. I know of two people that own older Dells and both have SP-2 installed and running. However, there does seem to be some scuttlebutt going around concerning SP-2 not being compatible with existing Dell line of computers. For example, an email read on Tech-TV about whether or not to install SP-2 on a Dell was met with this same response by the person reading the email to not attempt to install SP-2 on a Dell. Probably the Tech-TV guy was also giving out personal opinions. Problem is, if this is a false concern, then this scuttlebutt is gaining wide coverage thanks to media like Tech-TV. DW Remove "spam" from address to email. |
#19
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Dell Tech Support recommends against loading SP2
DWhitley wrote:
The tech is most likely stating personal opinion as company policy to the detriment of Dells customers. I think you are right about the tech presenting a "personal" opinion. I know of two people that own older Dells and both have SP-2 installed and running. However, there does seem to be some scuttlebutt going around concerning SP-2 not being compatible with existing Dell line of computers. For example, an email read on Tech-TV about whether or not to install SP-2 on a Dell was met with this same response by the person reading the email to not attempt to install SP-2 on a Dell. Probably the Tech-TV guy was also giving out personal opinions. Problem is, if this is a false concern, then this scuttlebutt is gaining wide coverage thanks to media like Tech-TV. I have a year-old Dell. No problem with SP2. |
#20
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Dell Tech Support recommends against loading SP2
I just installed a brand new 8400 Dimension. The problems that I DID have
with the new Dell was caused by the Norton Internet Security sweet that was installed onto the PC, (no way around it???). That app alone caused the network of 5 PC's to stop working and then it caused the DSL modem to stop working. Releoaded a copy of XP Pro without all of the Dell apps and everything works fine now, and I have updated the system with all of the Windows patches etc... I have heard this from so many people that know nothing about working on their PC's...it is a farce and YES you do need SP2 for security reasons. Of course people hear the horror stories and then..... Here is the really scarey part. In a room of 5 people, I was the only one that knew anything about how to protect yourself on the Internet and how to keep your system clean and free of Spyware, etc. 4 out of 5 didn't know what I was talking about... George "C A Upsdell" " wrote in message ... DWhitley wrote: The tech is most likely stating personal opinion as company policy to the detriment of Dells customers. I think you are right about the tech presenting a "personal" opinion. I know of two people that own older Dells and both have SP-2 installed and running. However, there does seem to be some scuttlebutt going around concerning SP-2 not being compatible with existing Dell line of computers. For example, an email read on Tech-TV about whether or not to install SP-2 on a Dell was met with this same response by the person reading the email to not attempt to install SP-2 on a Dell. Probably the Tech-TV guy was also giving out personal opinions. Problem is, if this is a false concern, then this scuttlebutt is gaining wide coverage thanks to media like Tech-TV. I have a year-old Dell. No problem with SP2. |
#21
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Dell Tech Support recommends against loading SP2
"George" wrote in message ... I just installed a brand new 8400 Dimension. The problems that I DID have with the new Dell was caused by the Norton Internet Security sweet that was installed onto the PC, (no way around it???). That app alone caused the network of 5 PC's to stop working and then it caused the DSL modem to stop working. Releoaded a copy of XP Pro without all of the Dell apps and everything works fine now, and I have updated the system with all of the Windows patches etc... I have heard this from so many people that know nothing about working on their PC's...it is a farce and YES you do need SP2 for security reasons. Of course people hear the horror stories and then..... Here is the really scarey part. In a room of 5 people, I was the only one that knew anything about how to protect yourself on the Internet and how to keep your system clean and free of Spyware, etc. 4 out of 5 didn't know what I was talking about... George What's so surprising about that. That's exactly what MS has desired all along, e.g. idiots that just go along with it. Myself, I find it amazing that the worlds business is actually being trusted to the current state of software. Personally, I get a big chuckle every time I hear of some new virus, exploit or whatever as IMHO it's about time the whole bloody thing came crashing down around everyone's head. Then maybe just maybe they'd go back to square one and do it right from the beginning. The basic design principle of wrapping up everything into the OS is showing it's weakness and this continued trying to patch the holes is becoming a joke. "C A Upsdell" " wrote in message ... DWhitley wrote: The tech is most likely stating personal opinion as company policy to the detriment of Dells customers. I think you are right about the tech presenting a "personal" opinion. I know of two people that own older Dells and both have SP-2 installed and running. However, there does seem to be some scuttlebutt going around concerning SP-2 not being compatible with existing Dell line of computers. For example, an email read on Tech-TV about whether or not to install SP-2 on a Dell was met with this same response by the person reading the email to not attempt to install SP-2 on a Dell. Probably the Tech-TV guy was also giving out personal opinions. Problem is, if this is a false concern, then this scuttlebutt is gaining wide coverage thanks to media like Tech-TV. I have a year-old Dell. No problem with SP2. |
#22
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Dell Tech Support recommends against loading SP2
Dell does not have that policy, and here is a response I got from them
concerning support for pre-SP2 systems purchased from them that are still warrantied, regarding installing SP2 on the system, (I simply posited the question to them after reading this thread): "If I understand your issue correctly, you want to know that whether we offer support on systems that have installed Service Pack 2 and have a valid warranty but were originally having Service Pack 1. Tom, I assure you that we do offer support on systems that have been upgraded to Service Pack 2 and were originally shipped with Service Pack 1 and do have a valid warranty. " I think you're right, certain tech(s) at Dell are (may be) giving opinion, when they should be giving help. "Jupiter Jones [MVP]" wrote in message ... If Dell has that as an policy, it would be listed on the website. Call back and ask again. If the tech states the same, ask for a web reference. If the tech can not, ask for a supervisor. The tech is most likely stating personal opinion as company policy to the detriment of Dells customers. There are some valid specific reasons not to install a specific patch or Service Pack but a general statement of not to install is incompetence. -- Jupiter Jones [MVP] http://www3.telus.net/dandemar In memory of our dear friend, MVP Alex Nichol http://www.dts-l.org "Burnsy" wrote in message ... I have to agree with Babaganoosh. I have worked on two separate Dell computers in the past month. Both times I worked with Dell tech support and both times the technician told me that SP2 should not have been installed. |
#23
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Dell Tech Support recommends against loading SP2
Tom;
I have seen similar posts about dell and the others recommending against a Service Pack. I usually respond similarly. No one has ever come back with a direct link that can be attributed to any major OEM. Until they do, I attribute it to incompetent or lazy techs. -- Jupiter Jones [MVP] http://www3.telus.net/dandemar In memory of our dear friend, MVP Alex Nichol http://www.dts-l.org "Tom" wrote in message ... Dell does not have that policy, and here is a response I got from them concerning support for pre-SP2 systems purchased from them that are still warrantied, regarding installing SP2 on the system, (I simply posited the question to them after reading this thread): "If I understand your issue correctly, you want to know that whether we offer support on systems that have installed Service Pack 2 and have a valid warranty but were originally having Service Pack 1. Tom, I assure you that we do offer support on systems that have been upgraded to Service Pack 2 and were originally shipped with Service Pack 1 and do have a valid warranty. " I think you're right, certain tech(s) at Dell are (may be) giving opinion, when they should be giving help. |
#24
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Dell Tech Support recommends against loading SP2
"Jupiter Jones [MVP]" wrote in message ... Until they do, I attribute it to incompetent or lazy techs. Or, people using an excuse to their woes from installing SP2, by claiming the citings of those (techs) who really may not have. |
#25
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Dell Tech Support recommends against loading SP2
When I worked for Sony support in Florida it was policy to advise the users
not to install SP2, and if anyone called in with issues after installing SP2 the standard response was to have then uninstall it :-) "Jupiter Jones [MVP]" wrote in message ... Tom; I have seen similar posts about dell and the others recommending against a Service Pack. I usually respond similarly. No one has ever come back with a direct link that can be attributed to any major OEM. Until they do, I attribute it to incompetent or lazy techs. -- Jupiter Jones [MVP] http://www3.telus.net/dandemar In memory of our dear friend, MVP Alex Nichol http://www.dts-l.org "Tom" wrote in message ... Dell does not have that policy, and here is a response I got from them concerning support for pre-SP2 systems purchased from them that are still warrantied, regarding installing SP2 on the system, (I simply posited the question to them after reading this thread): "If I understand your issue correctly, you want to know that whether we offer support on systems that have installed Service Pack 2 and have a valid warranty but were originally having Service Pack 1. Tom, I assure you that we do offer support on systems that have been upgraded to Service Pack 2 and were originally shipped with Service Pack 1 and do have a valid warranty. " I think you're right, certain tech(s) at Dell are (may be) giving opinion, when they should be giving help. |
#26
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Dell Tech Support recommends against loading SP2
"pjp" wrote: (snip) Personally, I get a big chuckle every time I hear of some new virus, exploit or whatever as IMHO it's about time the whole bloody thing came crashing down around everyone's head. Then maybe just maybe they'd go back to square one and do it right from the beginning. And what exactly is "right?" I hear this all the time but have yet to figure out what is being talked about. I don't know of any operating system, however built, that hasn't shared similar problems with "holes," viruses and so on. In fact, I don't think there is a way at this point, with independant software development and so on, to write an operating system without at least some vulnerabilities. The dominance of Windows makes it a prime target, with a proportional share of viruses, just as the dominance of any other operating system would make it a prime target with a similar share of viruses. Microsoft has taken laudable steps to improve the situation with the affirmative delivery of critical updates and the release of SP2. I suspect we'll see further actions from them in the future. And we'll also see additional improvements to the situation as users become more aware/educated, avoiding suspect email, downloads, and visits to questionable web sites. In the end, the most desirable move at this point, in my opinion, would be to strongly go after, both in criminal and civil courts, those who produce and distribute viruses. This could be accomplished through individual manufacturers, class action civil suits by users, and additional legislation by government - preferably all combined. Stewart |
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