Remote Assistance via Messengers

I am trying to remotely assist another novice user but we cannot connect to
each other. It gives me an error that states unable to resolve host name.
We are both behind routers (Linksys). Both routers are UPnP capable but are
not enabled.

1. Do we need to enable UPnP on both routers in order for us to connect?
2. Do we both need to enable UPnP and SSDP Discovery Services within
Windows XP?
3. Do we need to open port 3389 on both routers?

Any help provided will be much appreciated.

i had to open certain ports on my computer through my firewall so try opening
ports on both computer to be able to send and recieve packets

"Darrell" wrote:

I am trying to remotely assist another novice user but we cannot connect to
each other. It gives me an error that states unable to resolve host name.
We are both behind routers (Linksys). Both routers are UPnP capable but are
not enabled.

1. Do we need to enable UPnP on both routers in order for us to connect?
2. Do we both need to enable UPnP and SSDP Discovery Services within
Windows XP?
3. Do we need to open port 3389 on both routers?

Any help provided will be much appreciated.

The software firewall ports on both computers are open. When you refer to
your firewall, is it a hardware (router firewall) or software firewall? And
exactly which ports did you open? I've port forwarded 3389 on both routers.

If any one has any answers in regard to my questions about UPnP and routers
please share your informnation with me...thnx.

"Thomas Colgan" wrote:

i had to open certain ports on my computer through my firewall so try opening
ports on both computer to be able to send and recieve packets

"Darrell" wrote:

I am trying to remotely assist another novice user but we cannot connect to
each other. It gives me an error that states unable to resolve host name.
We are both behind routers (Linksys). Both routers are UPnP capable but are
not enabled.

1. Do we need to enable UPnP on both routers in order for us to connect?
2. Do we both need to enable UPnP and SSDP Discovery Services within
Windows XP?
3. Do we need to open port 3389 on both routers?

Any help provided will be much appreciated.

i opened ports 3658. Software firewall. You may have to ring support on your
documentation. Sorry i couldnt really help

"Darrell" wrote:

The software firewall ports on both computers are open. When you refer to
your firewall, is it a hardware (router firewall) or software firewall? And
exactly which ports did you open? I've port forwarded 3389 on both routers.

If any one has any answers in regard to my questions about UPnP and routers
please share your informnation with me...thnx.

"Thomas Colgan" wrote:

i had to open certain ports on my computer through my firewall so try opening
ports on both computer to be able to send and recieve packets

"Darrell" wrote:

I am trying to remotely assist another novice user but we cannot connect to
each other. It gives me an error that states unable to resolve host name.
We are both behind routers (Linksys). Both routers are UPnP capable but are
not enabled.

1. Do we need to enable UPnP on both routers in order for us to connect?
2. Do we both need to enable UPnP and SSDP Discovery Services within
Windows XP?
3. Do we need to open port 3389 on both routers?

Any help provided will be much appreciated.

Thnx for trying. I'm certain that its not the software firewall thats
causing the problem, its the routers(Linksys WRT54GS v1.1 & WRTP54G). If the
expert or novice removes their router and connects directly from the cable
modem to the computer, we remotely connect just fine.

"Thomas Colgan" wrote:

i opened ports 3658. Software firewall. You may have to ring support on your
documentation. Sorry i couldnt really help

"Darrell" wrote:

The software firewall ports on both computers are open. When you refer to
your firewall, is it a hardware (router firewall) or software firewall? And
exactly which ports did you open? I've port forwarded 3389 on both routers.

If any one has any answers in regard to my questions about UPnP and routers
please share your informnation with me...thnx.

"Thomas Colgan" wrote:

i had to open certain ports on my computer through my firewall so try opening
ports on both computer to be able to send and recieve packets

"Darrell" wrote:

I am trying to remotely assist another novice user but we cannot connect to
each other. It gives me an error that states unable to resolve host name.
We are both behind routers (Linksys). Both routers are UPnP capable but are
not enabled.

1. Do we need to enable UPnP on both routers in order for us to connect?
2. Do we both need to enable UPnP and SSDP Discovery Services within
Windows XP?
3. Do we need to open port 3389 on both routers?

Any help provided will be much appreciated.

Greetings,

1. Yes, please do.
2. Yes, please do.
3. Not when you do the above.

--
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger/Windows Live Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2006 Jonathan Kay.
You *must* contact me for redistribution rights.
--

"Darrell" wrote in message
...
I am trying to remotely assist another novice user but we cannot connect to
each other. It gives me an error that states unable to resolve host name.
We are both behind routers (Linksys). Both routers are UPnP capable but are
not enabled.

1. Do we need to enable UPnP on both routers in order for us to connect?
2. Do we both need to enable UPnP and SSDP Discovery Services within
Windows XP?
3. Do we need to open port 3389 on both routers?

Any help provided will be much appreciated.

Johnathan,

Thanks for your assistance and reply. One more question, when enabling UPnP
and SSDP Discovery Services on both the novice and expert computer should the
"Startup type" be set to Automatic or Manual ?

"Jonathan Kay [MVP]" wrote:

Greetings,

1. Yes, please do.
2. Yes, please do.
3. Not when you do the above.

--
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger/Windows Live Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2006 Jonathan Kay.
You *must* contact me for redistribution rights.
--

"Darrell" wrote in message
...
I am trying to remotely assist another novice user but we cannot connect to
each other. It gives me an error that states unable to resolve host name.
We are both behind routers (Linksys). Both routers are UPnP capable but are
not enabled.

1. Do we need to enable UPnP on both routers in order for us to connect?
2. Do we both need to enable UPnP and SSDP Discovery Services within
Windows XP?
3. Do we need to open port 3389 on both routers?

Any help provided will be much appreciated.

Hi,

Automatic.

--
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger/Windows Live Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2006 Jonathan Kay.
You *must* contact me for redistribution rights.
--

"Darrell" wrote in message
...
Johnathan,

Thanks for your assistance and reply. One more question, when enabling UPnP
and SSDP Discovery Services on both the novice and expert computer should the
"Startup type" be set to Automatic or Manual ?

"Jonathan Kay [MVP]" wrote:

Greetings,

1. Yes, please do.
2. Yes, please do.
3. Not when you do the above.

--
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger/Windows Live Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2006 Jonathan Kay.
You *must* contact me for redistribution rights.
--

"Darrell" wrote in message
...
I am trying to remotely assist another novice user but we cannot connect to
each other. It gives me an error that states unable to resolve host name.
We are both behind routers (Linksys). Both routers are UPnP capable but are
not enabled.

1. Do we need to enable UPnP on both routers in order for us to connect?
2. Do we both need to enable UPnP and SSDP Discovery Services within
Windows XP?
3. Do we need to open port 3389 on both routers?

Any help provided will be much appreciated.

Thanks again. I'll try this configuration and I'll post back my results.

"Jonathan Kay [MVP]" wrote:

Hi,

Automatic.

--
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger/Windows Live Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2006 Jonathan Kay.
You *must* contact me for redistribution rights.
--

"Darrell" wrote in message
...
Johnathan,

Thanks for your assistance and reply. One more question, when enabling UPnP
and SSDP Discovery Services on both the novice and expert computer should the
"Startup type" be set to Automatic or Manual ?

"Jonathan Kay [MVP]" wrote:

Greetings,

1. Yes, please do.
2. Yes, please do.
3. Not when you do the above.

--
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger/Windows Live Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2006 Jonathan Kay.
You *must* contact me for redistribution rights.
--

"Darrell" wrote in message
...
I am trying to remotely assist another novice user but we cannot connect to
each other. It gives me an error that states unable to resolve host name.
We are both behind routers (Linksys). Both routers are UPnP capable but are
not enabled.

1. Do we need to enable UPnP on both routers in order for us to connect?
2. Do we both need to enable UPnP and SSDP Discovery Services within
Windows XP?
3. Do we need to open port 3389 on both routers?

Any help provided will be much appreciated.

It worked!!! Thnx again Jonathan.

"Darrell" wrote:

Thanks again. I'll try this configuration and I'll post back my results.

"Jonathan Kay [MVP]" wrote:

Hi,

Automatic.

--
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger/Windows Live Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2006 Jonathan Kay.
You *must* contact me for redistribution rights.
--

"Darrell" wrote in message
...
Johnathan,

Thanks for your assistance and reply. One more question, when enabling UPnP
and SSDP Discovery Services on both the novice and expert computer should the
"Startup type" be set to Automatic or Manual ?

"Jonathan Kay [MVP]" wrote:

Greetings,

1. Yes, please do.
2. Yes, please do.
3. Not when you do the above.

--
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger/Windows Live Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2006 Jonathan Kay.
You *must* contact me for redistribution rights.
--

"Darrell" wrote in message
...
I am trying to remotely assist another novice user but we cannot connect to
each other. It gives me an error that states unable to resolve host name.
We are both behind routers (Linksys). Both routers are UPnP capable but are
not enabled.

1. Do we need to enable UPnP on both routers in order for us to connect?
2. Do we both need to enable UPnP and SSDP Discovery Services within
Windows XP?
3. Do we need to open port 3389 on both routers?

Any help provided will be much appreciated.

Hi Darrell,

Glad to hear it

--
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger/Windows Live Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2006 Jonathan Kay.
You *must* contact me for redistribution rights.
--

"Darrell" wrote in message
...
It worked!!! Thnx again Jonathan.

"Darrell" wrote:

Thanks again. I'll try this configuration and I'll post back my results.

"Jonathan Kay [MVP]" wrote:

Hi,

Automatic.

--
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger/Windows Live Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2006 Jonathan Kay.
You *must* contact me for redistribution rights.
--

"Darrell" wrote in message
...
Johnathan,

Thanks for your assistance and reply. One more question, when enabling UPnP
and SSDP Discovery Services on both the novice and expert computer should the
"Startup type" be set to Automatic or Manual ?

"Jonathan Kay [MVP]" wrote:

Greetings,

1. Yes, please do.
2. Yes, please do.
3. Not when you do the above.

--
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger/Windows Live Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2006 Jonathan Kay.
You *must* contact me for redistribution rights.
--

"Darrell" wrote in message
...
I am trying to remotely assist another novice user but we cannot connect to
each other. It gives me an error that states unable to resolve host name.
We are both behind routers (Linksys). Both routers are UPnP capable but are
not enabled.

1. Do we need to enable UPnP on both routers in order for us to connect?
2. Do we both need to enable UPnP and SSDP Discovery Services within
Windows XP?
3. Do we need to open port 3389 on both routers?

Any help provided will be much appreciated.