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#1
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Unable to change Default Print Settings
I'm trying to change the default settings for my printer. I use
Start/ControlPanel/PrintersandFaxes and select my default printer. According to Help documentation, if I right click the printer while holding down the Ctrl key then press Properties the resulting dialogue box should display a Security tab. But it doesn't - it shows six tabs - General, Sharing, Ports, etc, but no Security. I'm working as Administrator, so I should have permissions. Any suggestions? I'm using XP os. Thanks |
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#2
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Unable to change Default Print Settings
Limoni wrote:
I'm trying to change the default settings for my printer. I use Start/ControlPanel/PrintersandFaxes and select my default printer. According to Help documentation, if I right click the printer while holding down the Ctrl key then press Properties the resulting dialogue box should display a Security tab. But it doesn't - it shows six tabs - General, Sharing, Ports, etc, but no Security. I'm working as Administrator, so I should have permissions. Any suggestions? I'm using XP os. Thanks If you are using XP Home, make this setting in Safe Mode (reboot and tap F8 as the boot-up sequence is starting). If you are using XP Pro, make sure that simple file sharing in not enabled (Control Panel Folder Options View Advanced, clear "Use simple file sharing [Recommended]"). -- Lem MS MVP -- Networking To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM. http://en.wikipedia.org/wiki/Apollo_Guidance_Computer |
#3
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Unable to change Default Print Settings
"Lem" wrote: Limoni wrote: I'm trying to change the default settings for my printer. I use Start/ControlPanel/PrintersandFaxes and select my default printer. According to Help documentation, if I right click the printer while holding down the Ctrl key then press Properties the resulting dialogue box should display a Security tab. But it doesn't - it shows six tabs - General, Sharing, Ports, etc, but no Security. I'm working as Administrator, so I should have permissions. Any suggestions? I'm using XP os. Thanks If you are using XP Home, make this setting in Safe Mode (reboot and tap F8 as the boot-up sequence is starting). If you are using XP Pro, make sure that simple file sharing in not enabled (Control Panel Folder Options View Advanced, clear "Use simple file sharing [Recommended]"). -- Lem MS MVP -- Networking To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM. http://en.wikipedia.org/wiki/Apollo_Guidance_Computer I tried the Safe Mode solution (I'm using XP Home), but when I display Printers & Faxes in Control Panel none are shown, and I can't add a new printer because I get a message '....printer spooler service not running'. |
#4
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Unable to change Default Print Settings
I tried the Safe Mode solution (I'm using XP Home), but when I display
Printers & Faxes in Control Panel none are shown, and I can't add a new printer because I get a message '....printer spooler service not running'. And I can't start the printer spooler in Safe Mode. "Lem" wrote: Limoni wrote: I'm trying to change the default settings for my printer. I use Start/ControlPanel/PrintersandFaxes and select my default printer. According to Help documentation, if I right click the printer while holding down the Ctrl key then press Properties the resulting dialogue box should display a Security tab. But it doesn't - it shows six tabs - General, Sharing, Ports, etc, but no Security. I'm working as Administrator, so I should have permissions. Any suggestions? I'm using XP os. Thanks If you are using XP Home, make this setting in Safe Mode (reboot and tap F8 as the boot-up sequence is starting). If you are using XP Pro, make sure that simple file sharing in not enabled (Control Panel Folder Options View Advanced, clear "Use simple file sharing [Recommended]"). -- Lem MS MVP -- Networking To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM. http://en.wikipedia.org/wiki/Apollo_Guidance_Computer |
#5
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Unable to change Default Print Settings
Limoni wrote:
I tried the Safe Mode solution (I'm using XP Home), but when I display Printers & Faxes in Control Panel none are shown, and I can't add a new printer because I get a message '....printer spooler service not running'. And I can't start the printer spooler in Safe Mode. "Lem" wrote: Limoni wrote: I'm trying to change the default settings for my printer. I use Start/ControlPanel/PrintersandFaxes and select my default printer. According to Help documentation, if I right click the printer while holding down the Ctrl key then press Properties the resulting dialogue box should display a Security tab. But it doesn't - it shows six tabs - General, Sharing, Ports, etc, but no Security. I'm working as Administrator, so I should have permissions. Any suggestions? I'm using XP os. Thanks If you are using XP Home, make this setting in Safe Mode (reboot and tap F8 as the boot-up sequence is starting). If you are using XP Pro, make sure that simple file sharing in not enabled (Control Panel Folder Options View Advanced, clear "Use simple file sharing [Recommended]"). -- Lem MS MVP -- Networking To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM. http://en.wikipedia.org/wiki/Apollo_Guidance_Computer Do you have a LexMark printer (or perhaps uninstalled one)? Open a command prompt window and type: sc qc spooler [press Enter] You should see something like the following: H:\sc qc spooler [SC] GetServiceConfig SUCCESS SERVICE_NAME: spooler TYPE : 110 WIN32_OWN_ START_TYPE : 2 AUTO_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINDOWS\syst LOAD_ORDER_GROUP : SpoolerGroup TAG : 0 DISPLAY_NAME : Print Spooler DEPENDENCIES : RPCSS SERVICE_START_NAME : LocalSystem If there is anything other than RPCSS listed opposite "Dependencies" write down the names (so you can restore them later) and then type: net stop spooler [press Enter] sc config spooler depend= RPCSS [press Enter] [note no space before = but space after] Now exit the command prompt window and restart in Safe Mode. You should now be able to see the printers in Safe Mode and access the Security tab. When you restart in normal mode, you will have to restore the dependencies you removed earlier. For example, if the spooler was dependent on LexBce in addition to RPCSS, open a command prompt window and type net stop spooler [press Enter] sc config spooler depend= RPCSS/LexBce [press Enter] net start spooler [press Enter] For multiple entries in the list of services which must start before the spooler starts, the names are separated by forward slashes (/). Use the exact spelling as shown in the response to the "sc qc spooler" command. If the above doesn't work or doesn't apply, what happens when you try to start the spooler in Safe Mode? What error message do you get? -- Lem MS MVP -- Networking To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM. http://en.wikipedia.org/wiki/Apollo_Guidance_Computer |
#6
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Unable to change Default Print Settings
Sorry this is becoming such an epic, and over such a minor issue, but I would
like to sort it out. I tried your suggestion but the results are the same - no printers show in ControlPanel/PrintersAndFaxes, and I can't add a printer ("Operation could not be completed. The printer spooler service is not running."). I tried 'net start spooler' in Safe Mode but got "Start Service Failed 1084: This service cannot be started in Safe Mode" "Lem" wrote: Limoni wrote: I tried the Safe Mode solution (I'm using XP Home), but when I display Printers & Faxes in Control Panel none are shown, and I can't add a new printer because I get a message '....printer spooler service not running'. And I can't start the printer spooler in Safe Mode. "Lem" wrote: Limoni wrote: I'm trying to change the default settings for my printer. I use Start/ControlPanel/PrintersandFaxes and select my default printer. According to Help documentation, if I right click the printer while holding down the Ctrl key then press Properties the resulting dialogue box should display a Security tab. But it doesn't - it shows six tabs - General, Sharing, Ports, etc, but no Security. I'm working as Administrator, so I should have permissions. Any suggestions? I'm using XP os. Thanks If you are using XP Home, make this setting in Safe Mode (reboot and tap F8 as the boot-up sequence is starting). If you are using XP Pro, make sure that simple file sharing in not enabled (Control Panel Folder Options View Advanced, clear "Use simple file sharing [Recommended]"). -- Lem MS MVP -- Networking To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM. http://en.wikipedia.org/wiki/Apollo_Guidance_Computer Do you have a LexMark printer (or perhaps uninstalled one)? Open a command prompt window and type: sc qc spooler [press Enter] You should see something like the following: H:\sc qc spooler [SC] GetServiceConfig SUCCESS SERVICE_NAME: spooler TYPE : 110 WIN32_OWN_ START_TYPE : 2 AUTO_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINDOWS\syst LOAD_ORDER_GROUP : SpoolerGroup TAG : 0 DISPLAY_NAME : Print Spooler DEPENDENCIES : RPCSS SERVICE_START_NAME : LocalSystem If there is anything other than RPCSS listed opposite "Dependencies" write down the names (so you can restore them later) and then type: net stop spooler [press Enter] sc config spooler depend= RPCSS [press Enter] [note no space before = but space after] Now exit the command prompt window and restart in Safe Mode. You should now be able to see the printers in Safe Mode and access the Security tab. When you restart in normal mode, you will have to restore the dependencies you removed earlier. For example, if the spooler was dependent on LexBce in addition to RPCSS, open a command prompt window and type net stop spooler [press Enter] sc config spooler depend= RPCSS/LexBce [press Enter] net start spooler [press Enter] For multiple entries in the list of services which must start before the spooler starts, the names are separated by forward slashes (/). Use the exact spelling as shown in the response to the "sc qc spooler" command. If the above doesn't work or doesn't apply, what happens when you try to start the spooler in Safe Mode? What error message do you get? -- Lem MS MVP -- Networking To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM. http://en.wikipedia.org/wiki/Apollo_Guidance_Computer |
#7
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Unable to change Default Print Settings
Follow Bruce's suggestions
http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "Limoni" wrote in message ... Sorry this is becoming such an epic, and over such a minor issue, but I would like to sort it out. I tried your suggestion but the results are the same - no printers show in ControlPanel/PrintersAndFaxes, and I can't add a printer ("Operation could not be completed. The printer spooler service is not running."). I tried 'net start spooler' in Safe Mode but got "Start Service Failed 1084: This service cannot be started in Safe Mode" "Lem" wrote: Limoni wrote: I tried the Safe Mode solution (I'm using XP Home), but when I display Printers & Faxes in Control Panel none are shown, and I can't add a new printer because I get a message '....printer spooler service not running'. And I can't start the printer spooler in Safe Mode. "Lem" wrote: Limoni wrote: I'm trying to change the default settings for my printer. I use Start/ControlPanel/PrintersandFaxes and select my default printer. According to Help documentation, if I right click the printer while holding down the Ctrl key then press Properties the resulting dialogue box should display a Security tab. But it doesn't - it shows six tabs - General, Sharing, Ports, etc, but no Security. I'm working as Administrator, so I should have permissions. Any suggestions? I'm using XP os. Thanks If you are using XP Home, make this setting in Safe Mode (reboot and tap F8 as the boot-up sequence is starting). If you are using XP Pro, make sure that simple file sharing in not enabled (Control Panel Folder Options View Advanced, clear "Use simple file sharing [Recommended]"). -- Lem MS MVP -- Networking To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM. http://en.wikipedia.org/wiki/Apollo_Guidance_Computer Do you have a LexMark printer (or perhaps uninstalled one)? Open a command prompt window and type: sc qc spooler [press Enter] You should see something like the following: H:\sc qc spooler [SC] GetServiceConfig SUCCESS SERVICE_NAME: spooler TYPE : 110 WIN32_OWN_ START_TYPE : 2 AUTO_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINDOWS\syst LOAD_ORDER_GROUP : SpoolerGroup TAG : 0 DISPLAY_NAME : Print Spooler DEPENDENCIES : RPCSS SERVICE_START_NAME : LocalSystem If there is anything other than RPCSS listed opposite "Dependencies" write down the names (so you can restore them later) and then type: net stop spooler [press Enter] sc config spooler depend= RPCSS [press Enter] [note no space before = but space after] Now exit the command prompt window and restart in Safe Mode. You should now be able to see the printers in Safe Mode and access the Security tab. When you restart in normal mode, you will have to restore the dependencies you removed earlier. For example, if the spooler was dependent on LexBce in addition to RPCSS, open a command prompt window and type net stop spooler [press Enter] sc config spooler depend= RPCSS/LexBce [press Enter] net start spooler [press Enter] For multiple entries in the list of services which must start before the spooler starts, the names are separated by forward slashes (/). Use the exact spelling as shown in the response to the "sc qc spooler" command. If the above doesn't work or doesn't apply, what happens when you try to start the spooler in Safe Mode? What error message do you get? -- Lem MS MVP -- Networking To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM. http://en.wikipedia.org/wiki/Apollo_Guidance_Computer |
#8
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Unable to change Default Print Settings
I did the clean printer drivers thing, but to no avail. I think I might just
put this to bed, and wear the (very minor) problem. Thanks for trying, anyway. "Alan Morris [MSFT]" wrote: Follow Bruce's suggestions http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "Limoni" wrote in message ... Sorry this is becoming such an epic, and over such a minor issue, but I would like to sort it out. I tried your suggestion but the results are the same - no printers show in ControlPanel/PrintersAndFaxes, and I can't add a printer ("Operation could not be completed. The printer spooler service is not running."). I tried 'net start spooler' in Safe Mode but got "Start Service Failed 1084: This service cannot be started in Safe Mode" "Lem" wrote: Limoni wrote: I tried the Safe Mode solution (I'm using XP Home), but when I display Printers & Faxes in Control Panel none are shown, and I can't add a new printer because I get a message '....printer spooler service not running'. And I can't start the printer spooler in Safe Mode. "Lem" wrote: Limoni wrote: I'm trying to change the default settings for my printer. I use Start/ControlPanel/PrintersandFaxes and select my default printer. According to Help documentation, if I right click the printer while holding down the Ctrl key then press Properties the resulting dialogue box should display a Security tab. But it doesn't - it shows six tabs - General, Sharing, Ports, etc, but no Security. I'm working as Administrator, so I should have permissions. Any suggestions? I'm using XP os. Thanks If you are using XP Home, make this setting in Safe Mode (reboot and tap F8 as the boot-up sequence is starting). If you are using XP Pro, make sure that simple file sharing in not enabled (Control Panel Folder Options View Advanced, clear "Use simple file sharing [Recommended]"). -- Lem MS MVP -- Networking To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM. http://en.wikipedia.org/wiki/Apollo_Guidance_Computer Do you have a LexMark printer (or perhaps uninstalled one)? Open a command prompt window and type: sc qc spooler [press Enter] You should see something like the following: H:\sc qc spooler [SC] GetServiceConfig SUCCESS SERVICE_NAME: spooler TYPE : 110 WIN32_OWN_ START_TYPE : 2 AUTO_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINDOWS\syst LOAD_ORDER_GROUP : SpoolerGroup TAG : 0 DISPLAY_NAME : Print Spooler DEPENDENCIES : RPCSS SERVICE_START_NAME : LocalSystem If there is anything other than RPCSS listed opposite "Dependencies" write down the names (so you can restore them later) and then type: net stop spooler [press Enter] sc config spooler depend= RPCSS [press Enter] [note no space before = but space after] Now exit the command prompt window and restart in Safe Mode. You should now be able to see the printers in Safe Mode and access the Security tab. When you restart in normal mode, you will have to restore the dependencies you removed earlier. For example, if the spooler was dependent on LexBce in addition to RPCSS, open a command prompt window and type net stop spooler [press Enter] sc config spooler depend= RPCSS/LexBce [press Enter] net start spooler [press Enter] For multiple entries in the list of services which must start before the spooler starts, the names are separated by forward slashes (/). Use the exact spelling as shown in the response to the "sc qc spooler" command. If the above doesn't work or doesn't apply, what happens when you try to start the spooler in Safe Mode? What error message do you get? -- Lem MS MVP -- Networking To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM. http://en.wikipedia.org/wiki/Apollo_Guidance_Computer |
#9
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Unable to change Default Print Settings
After you cleaned the drivers, as described on this web page, did you
download the latest version of the driver from the manufacturer's web site and install THAT on the local printer on a local port? It could very well be a defective driver installation, so getting the latest version would be advisable. There is a lot more we can do to troubleshoot it if your interest in it returns! As I mentioned earlier, we can look in the HKLM\SYSTEM\CurrentControlSet\Control\Print\Enviro nments registry key. We can see what values it wrote, or not. We can look at permissions. Paul "Limoni" wrote in message ... I did the clean printer drivers thing, but to no avail. I think I might just put this to bed, and wear the (very minor) problem. Thanks for trying, anyway. "Alan Morris [MSFT]" wrote: Follow Bruce's suggestions http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "Limoni" wrote in message ... Sorry this is becoming such an epic, and over such a minor issue, but I would like to sort it out. I tried your suggestion but the results are the same - no printers show in ControlPanel/PrintersAndFaxes, and I can't add a printer ("Operation could not be completed. The printer spooler service is not running."). I tried 'net start spooler' in Safe Mode but got "Start Service Failed 1084: This service cannot be started in Safe Mode" "Lem" wrote: Limoni wrote: I tried the Safe Mode solution (I'm using XP Home), but when I display Printers & Faxes in Control Panel none are shown, and I can't add a new printer because I get a message '....printer spooler service not running'. And I can't start the printer spooler in Safe Mode. "Lem" wrote: Limoni wrote: I'm trying to change the default settings for my printer. I use Start/ControlPanel/PrintersandFaxes and select my default printer. According to Help documentation, if I right click the printer while holding down the Ctrl key then press Properties the resulting dialogue box should display a Security tab. But it doesn't - it shows six tabs - General, Sharing, Ports, etc, but no Security. I'm working as Administrator, so I should have permissions. Any suggestions? I'm using XP os. Thanks If you are using XP Home, make this setting in Safe Mode (reboot and tap F8 as the boot-up sequence is starting). If you are using XP Pro, make sure that simple file sharing in not enabled (Control Panel Folder Options View Advanced, clear "Use simple file sharing [Recommended]"). -- Lem MS MVP -- Networking To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM. http://en.wikipedia.org/wiki/Apollo_Guidance_Computer Do you have a LexMark printer (or perhaps uninstalled one)? Open a command prompt window and type: sc qc spooler [press Enter] You should see something like the following: H:\sc qc spooler [SC] GetServiceConfig SUCCESS SERVICE_NAME: spooler TYPE : 110 WIN32_OWN_ START_TYPE : 2 AUTO_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINDOWS\syst LOAD_ORDER_GROUP : SpoolerGroup TAG : 0 DISPLAY_NAME : Print Spooler DEPENDENCIES : RPCSS SERVICE_START_NAME : LocalSystem If there is anything other than RPCSS listed opposite "Dependencies" write down the names (so you can restore them later) and then type: net stop spooler [press Enter] sc config spooler depend= RPCSS [press Enter] [note no space before = but space after] Now exit the command prompt window and restart in Safe Mode. You should now be able to see the printers in Safe Mode and access the Security tab. When you restart in normal mode, you will have to restore the dependencies you removed earlier. For example, if the spooler was dependent on LexBce in addition to RPCSS, open a command prompt window and type net stop spooler [press Enter] sc config spooler depend= RPCSS/LexBce [press Enter] net start spooler [press Enter] For multiple entries in the list of services which must start before the spooler starts, the names are separated by forward slashes (/). Use the exact spelling as shown in the response to the "sc qc spooler" command. If the above doesn't work or doesn't apply, what happens when you try to start the spooler in Safe Mode? What error message do you get? -- Lem MS MVP -- Networking To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM. http://en.wikipedia.org/wiki/Apollo_Guidance_Computer |
#10
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Unable to change Default Print Settings
OK, I would like to get to the bottom of this, if only for interest's sake.
As long as I'm not taking up too much of anybody's time. I cleaned out ALL the drivers, and installed the latest driver from HP. I now have only one entry showing in ControlPanel/PrintersandFaxes, and that is hp psc 2300 series. Just a word on permissions. Before I cleaned out the drivers, ControlPanel/PrintersandFaxes showed an entry for a Fax device. When I used Control/RightClick/Properties on the fax entry it showed a security tab in Properties, so I apparently have the correct permissions. I had a look in HKLM\SYSTEM\CurrentControlSet\Control\Print\Enviro nments\Windows NT x86\Drivers\Version-3\hp psc 2300 series, but I don't know what I'm looking for, so, if you can tell me is important I'll pass it on. Thanks "Paul Baker [MVP, Windows - SDK]" wrote: After you cleaned the drivers, as described on this web page, did you download the latest version of the driver from the manufacturer's web site and install THAT on the local printer on a local port? It could very well be a defective driver installation, so getting the latest version would be advisable. There is a lot more we can do to troubleshoot it if your interest in it returns! As I mentioned earlier, we can look in the HKLM\SYSTEM\CurrentControlSet\Control\Print\Enviro nments registry key. We can see what values it wrote, or not. We can look at permissions. Paul "Limoni" wrote in message ... I did the clean printer drivers thing, but to no avail. I think I might just put this to bed, and wear the (very minor) problem. Thanks for trying, anyway. "Alan Morris [MSFT]" wrote: Follow Bruce's suggestions http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "Limoni" wrote in message ... Sorry this is becoming such an epic, and over such a minor issue, but I would like to sort it out. I tried your suggestion but the results are the same - no printers show in ControlPanel/PrintersAndFaxes, and I can't add a printer ("Operation could not be completed. The printer spooler service is not running."). I tried 'net start spooler' in Safe Mode but got "Start Service Failed 1084: This service cannot be started in Safe Mode" "Lem" wrote: Limoni wrote: I tried the Safe Mode solution (I'm using XP Home), but when I display Printers & Faxes in Control Panel none are shown, and I can't add a new printer because I get a message '....printer spooler service not running'. And I can't start the printer spooler in Safe Mode. "Lem" wrote: Limoni wrote: I'm trying to change the default settings for my printer. I use Start/ControlPanel/PrintersandFaxes and select my default printer. According to Help documentation, if I right click the printer while holding down the Ctrl key then press Properties the resulting dialogue box should display a Security tab. But it doesn't - it shows six tabs - General, Sharing, Ports, etc, but no Security. I'm working as Administrator, so I should have permissions. Any suggestions? I'm using XP os. Thanks If you are using XP Home, make this setting in Safe Mode (reboot and tap F8 as the boot-up sequence is starting). If you are using XP Pro, make sure that simple file sharing in not enabled (Control Panel Folder Options View Advanced, clear "Use simple file sharing [Recommended]"). -- Lem MS MVP -- Networking To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM. http://en.wikipedia.org/wiki/Apollo_Guidance_Computer Do you have a LexMark printer (or perhaps uninstalled one)? Open a command prompt window and type: sc qc spooler [press Enter] You should see something like the following: H:\sc qc spooler [SC] GetServiceConfig SUCCESS SERVICE_NAME: spooler TYPE : 110 WIN32_OWN_ START_TYPE : 2 AUTO_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINDOWS\syst LOAD_ORDER_GROUP : SpoolerGroup TAG : 0 DISPLAY_NAME : Print Spooler DEPENDENCIES : RPCSS SERVICE_START_NAME : LocalSystem If there is anything other than RPCSS listed opposite "Dependencies" write down the names (so you can restore them later) and then type: net stop spooler [press Enter] sc config spooler depend= RPCSS [press Enter] [note no space before = but space after] Now exit the command prompt window and restart in Safe Mode. You should now be able to see the printers in Safe Mode and access the Security tab. When you restart in normal mode, you will have to restore the dependencies you removed earlier. For example, if the spooler was dependent on LexBce in addition to RPCSS, open a command prompt window and type net stop spooler [press Enter] sc config spooler depend= RPCSS/LexBce [press Enter] net start spooler [press Enter] For multiple entries in the list of services which must start before the spooler starts, the names are separated by forward slashes (/). Use the exact spelling as shown in the response to the "sc qc spooler" command. If the above doesn't work or doesn't apply, what happens when you try to start the spooler in Safe Mode? What error message do you get? -- Lem MS MVP -- Networking To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM. http://en.wikipedia.org/wiki/Apollo_Guidance_Computer |
#11
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Unable to change Default Print Settings
Is the driver working right now?
Does the driver show up if you open the Printers and Faxes folder, choose File | Server Properties and go to the Drivers page? What are Name, Environment and Version showing as? What version of Windows do you have exactly? What version of Windows did HP say the driver was for exactly? I am not sure what I am looking for until I see it, so maybe the best thing to do is for you to backup your printer configuration to a file using Print Migrator 3.1: http://www.microsoft.com/downloads/d...displaylang=en Let me know if you need help using that program. It's pretty self-explanatory. Don't post the file here. You may email it to me at paulb at rochester rr com (the email address is hidden in there!). Paul "Limoni" wrote in message ... OK, I would like to get to the bottom of this, if only for interest's sake. As long as I'm not taking up too much of anybody's time. I cleaned out ALL the drivers, and installed the latest driver from HP. I now have only one entry showing in ControlPanel/PrintersandFaxes, and that is hp psc 2300 series. Just a word on permissions. Before I cleaned out the drivers, ControlPanel/PrintersandFaxes showed an entry for a Fax device. When I used Control/RightClick/Properties on the fax entry it showed a security tab in Properties, so I apparently have the correct permissions. I had a look in HKLM\SYSTEM\CurrentControlSet\Control\Print\Enviro nments\Windows NT x86\Drivers\Version-3\hp psc 2300 series, but I don't know what I'm looking for, so, if you can tell me is important I'll pass it on. Thanks "Paul Baker [MVP, Windows - SDK]" wrote: After you cleaned the drivers, as described on this web page, did you download the latest version of the driver from the manufacturer's web site and install THAT on the local printer on a local port? It could very well be a defective driver installation, so getting the latest version would be advisable. There is a lot more we can do to troubleshoot it if your interest in it returns! As I mentioned earlier, we can look in the HKLM\SYSTEM\CurrentControlSet\Control\Print\Enviro nments registry key. We can see what values it wrote, or not. We can look at permissions. Paul "Limoni" wrote in message ... I did the clean printer drivers thing, but to no avail. I think I might just put this to bed, and wear the (very minor) problem. Thanks for trying, anyway. "Alan Morris [MSFT]" wrote: Follow Bruce's suggestions http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "Limoni" wrote in message ... Sorry this is becoming such an epic, and over such a minor issue, but I would like to sort it out. I tried your suggestion but the results are the same - no printers show in ControlPanel/PrintersAndFaxes, and I can't add a printer ("Operation could not be completed. The printer spooler service is not running."). I tried 'net start spooler' in Safe Mode but got "Start Service Failed 1084: This service cannot be started in Safe Mode" "Lem" wrote: Limoni wrote: I tried the Safe Mode solution (I'm using XP Home), but when I display Printers & Faxes in Control Panel none are shown, and I can't add a new printer because I get a message '....printer spooler service not running'. And I can't start the printer spooler in Safe Mode. "Lem" wrote: Limoni wrote: I'm trying to change the default settings for my printer. I use Start/ControlPanel/PrintersandFaxes and select my default printer. According to Help documentation, if I right click the printer while holding down the Ctrl key then press Properties the resulting dialogue box should display a Security tab. But it doesn't - it shows six tabs - General, Sharing, Ports, etc, but no Security. I'm working as Administrator, so I should have permissions. Any suggestions? I'm using XP os. Thanks If you are using XP Home, make this setting in Safe Mode (reboot and tap F8 as the boot-up sequence is starting). If you are using XP Pro, make sure that simple file sharing in not enabled (Control Panel Folder Options View Advanced, clear "Use simple file sharing [Recommended]"). -- Lem MS MVP -- Networking To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM. http://en.wikipedia.org/wiki/Apollo_Guidance_Computer Do you have a LexMark printer (or perhaps uninstalled one)? Open a command prompt window and type: sc qc spooler [press Enter] You should see something like the following: H:\sc qc spooler [SC] GetServiceConfig SUCCESS SERVICE_NAME: spooler TYPE : 110 WIN32_OWN_ START_TYPE : 2 AUTO_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINDOWS\syst LOAD_ORDER_GROUP : SpoolerGroup TAG : 0 DISPLAY_NAME : Print Spooler DEPENDENCIES : RPCSS SERVICE_START_NAME : LocalSystem If there is anything other than RPCSS listed opposite "Dependencies" write down the names (so you can restore them later) and then type: net stop spooler [press Enter] sc config spooler depend= RPCSS [press Enter] [note no space before = but space after] Now exit the command prompt window and restart in Safe Mode. You should now be able to see the printers in Safe Mode and access the Security tab. When you restart in normal mode, you will have to restore the dependencies you removed earlier. For example, if the spooler was dependent on LexBce in addition to RPCSS, open a command prompt window and type net stop spooler [press Enter] sc config spooler depend= RPCSS/LexBce [press Enter] net start spooler [press Enter] For multiple entries in the list of services which must start before the spooler starts, the names are separated by forward slashes (/). Use the exact spelling as shown in the response to the "sc qc spooler" command. If the above doesn't work or doesn't apply, what happens when you try to start the spooler in Safe Mode? What error message do you get? -- Lem MS MVP -- Networking To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM. http://en.wikipedia.org/wiki/Apollo_Guidance_Computer |
#12
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Unable to change Default Print Settings
Yes, the driver is working now.
Yes it shows up, and the details a hp psc 2300 series / Intel / Windows 2000 or XP. My OS is Microsoft Windows XP Home Edition Version 2002 Service Pack 2. HP advises that the driver is for Windows XP (no versions specified). I backed-up the printer configuration using Print Migrator, but it produced a 23meg zip file. Are you sure you want me to email a file of that size to you? Thanks "Paul Baker [MVP, Windows - SDK]" wrote: Is the driver working right now? Does the driver show up if you open the Printers and Faxes folder, choose File | Server Properties and go to the Drivers page? What are Name, Environment and Version showing as? What version of Windows do you have exactly? What version of Windows did HP say the driver was for exactly? I am not sure what I am looking for until I see it, so maybe the best thing to do is for you to backup your printer configuration to a file using Print Migrator 3.1: http://www.microsoft.com/downloads/d...displaylang=en Let me know if you need help using that program. It's pretty self-explanatory. Don't post the file here. You may email it to me at paulb at rochester rr com (the email address is hidden in there!). Paul "Limoni" wrote in message ... OK, I would like to get to the bottom of this, if only for interest's sake. As long as I'm not taking up too much of anybody's time. I cleaned out ALL the drivers, and installed the latest driver from HP. I now have only one entry showing in ControlPanel/PrintersandFaxes, and that is hp psc 2300 series. Just a word on permissions. Before I cleaned out the drivers, ControlPanel/PrintersandFaxes showed an entry for a Fax device. When I used Control/RightClick/Properties on the fax entry it showed a security tab in Properties, so I apparently have the correct permissions. I had a look in HKLM\SYSTEM\CurrentControlSet\Control\Print\Enviro nments\Windows NT x86\Drivers\Version-3\hp psc 2300 series, but I don't know what I'm looking for, so, if you can tell me is important I'll pass it on. Thanks "Paul Baker [MVP, Windows - SDK]" wrote: After you cleaned the drivers, as described on this web page, did you download the latest version of the driver from the manufacturer's web site and install THAT on the local printer on a local port? It could very well be a defective driver installation, so getting the latest version would be advisable. There is a lot more we can do to troubleshoot it if your interest in it returns! As I mentioned earlier, we can look in the HKLM\SYSTEM\CurrentControlSet\Control\Print\Enviro nments registry key. We can see what values it wrote, or not. We can look at permissions. Paul "Limoni" wrote in message ... I did the clean printer drivers thing, but to no avail. I think I might just put this to bed, and wear the (very minor) problem. Thanks for trying, anyway. "Alan Morris [MSFT]" wrote: Follow Bruce's suggestions http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "Limoni" wrote in message ... Sorry this is becoming such an epic, and over such a minor issue, but I would like to sort it out. I tried your suggestion but the results are the same - no printers show in ControlPanel/PrintersAndFaxes, and I can't add a printer ("Operation could not be completed. The printer spooler service is not running."). I tried 'net start spooler' in Safe Mode but got "Start Service Failed 1084: This service cannot be started in Safe Mode" "Lem" wrote: Limoni wrote: I tried the Safe Mode solution (I'm using XP Home), but when I display Printers & Faxes in Control Panel none are shown, and I can't add a new printer because I get a message '....printer spooler service not running'. And I can't start the printer spooler in Safe Mode. "Lem" wrote: Limoni wrote: I'm trying to change the default settings for my printer. I use Start/ControlPanel/PrintersandFaxes and select my default printer. According to Help documentation, if I right click the printer while holding down the Ctrl key then press Properties the resulting dialogue box should display a Security tab. But it doesn't - it shows six tabs - General, Sharing, Ports, etc, but no Security. I'm working as Administrator, so I should have permissions. Any suggestions? I'm using XP os. Thanks If you are using XP Home, make this setting in Safe Mode (reboot and tap F8 as the boot-up sequence is starting). If you are using XP Pro, make sure that simple file sharing in not enabled (Control Panel Folder Options View Advanced, clear "Use simple file sharing [Recommended]"). -- Lem MS MVP -- Networking To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM. http://en.wikipedia.org/wiki/Apollo_Guidance_Computer Do you have a LexMark printer (or perhaps uninstalled one)? Open a command prompt window and type: sc qc spooler [press Enter] You should see something like the following: H:\sc qc spooler [SC] GetServiceConfig SUCCESS SERVICE_NAME: spooler TYPE : 110 WIN32_OWN_ START_TYPE : 2 AUTO_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINDOWS\syst LOAD_ORDER_GROUP : SpoolerGroup TAG : 0 DISPLAY_NAME : Print Spooler DEPENDENCIES : RPCSS SERVICE_START_NAME : LocalSystem If there is anything other than RPCSS listed opposite "Dependencies" write down the names (so you can restore them later) and then type: net stop spooler [press Enter] sc config spooler depend= RPCSS [press Enter] [note no space before = but space after] Now exit the command prompt window and restart in Safe Mode. You should now be able to see the printers in Safe Mode and access the Security tab. When you restart in normal mode, you will have to restore the dependencies you removed earlier. For example, if the spooler was dependent on LexBce in addition to RPCSS, open a command prompt window and type net stop spooler [press Enter] sc config spooler depend= RPCSS/LexBce [press Enter] net start spooler [press Enter] For multiple entries in the list of services which must start before the spooler starts, the names are separated by forward slashes (/). Use the exact spelling as shown in the response to the "sc qc spooler" command. If the above doesn't work or doesn't apply, what happens when you try to start the spooler in Safe Mode? What error message do you get? -- Lem MS MVP -- Networking To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM. http://en.wikipedia.org/wiki/Apollo_Guidance_Computer |
#13
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Unable to change Default Print Settings
Limoni,
I should have probably asked how large the file was first. Actually, I don't need the file. I was expecting your answer to be that the driver is NOT working now. That tells you a clean installation of the driver works. So all you need to do is make sure you do a clean installation of that version of the driver and you should be good. Paul "Limoni" wrote in message ... Yes, the driver is working now. Yes it shows up, and the details a hp psc 2300 series / Intel / Windows 2000 or XP. My OS is Microsoft Windows XP Home Edition Version 2002 Service Pack 2. HP advises that the driver is for Windows XP (no versions specified). I backed-up the printer configuration using Print Migrator, but it produced a 23meg zip file. Are you sure you want me to email a file of that size to you? Thanks "Paul Baker [MVP, Windows - SDK]" wrote: Is the driver working right now? Does the driver show up if you open the Printers and Faxes folder, choose File | Server Properties and go to the Drivers page? What are Name, Environment and Version showing as? What version of Windows do you have exactly? What version of Windows did HP say the driver was for exactly? I am not sure what I am looking for until I see it, so maybe the best thing to do is for you to backup your printer configuration to a file using Migrator 3.1: http://www.microsoft.com/downloads/d...displaylang=en Let me know if you need help using that program. It's pretty self-explanatory. Don't post the file here. You may email it to me at paulb at rochester rr com (the email address is hidden in there!). Paul "Limoni" wrote in message ... OK, I would like to get to the bottom of this, if only for interest's sake. As long as I'm not taking up too much of anybody's time. I cleaned out ALL the drivers, and installed the latest driver from HP. I now have only one entry showing in ControlPanel/PrintersandFaxes, and that is hp psc 2300 series. Just a word on permissions. Before I cleaned out the drivers, ControlPanel/PrintersandFaxes showed an entry for a Fax device. When I used Control/RightClick/Properties on the fax entry it showed a security tab in Properties, so I apparently have the correct permissions. I had a look in HKLM\SYSTEM\CurrentControlSet\Control\Print\Enviro nments\Windows NT x86\Drivers\Version-3\hp psc 2300 series, but I don't know what I'm looking for, so, if you can tell me is important I'll pass it on. Thanks "Paul Baker [MVP, Windows - SDK]" wrote: After you cleaned the drivers, as described on this web page, did you download the latest version of the driver from the manufacturer's web site and install THAT on the local printer on a local port? It could very well be a defective driver installation, so getting the latest version would be advisable. There is a lot more we can do to troubleshoot it if your interest in it returns! As I mentioned earlier, we can look in the HKLM\SYSTEM\CurrentControlSet\Control\Print\Enviro nments registry key. We can see what values it wrote, or not. We can look at permissions. Paul "Limoni" wrote in message ... I did the clean printer drivers thing, but to no avail. I think I might just put this to bed, and wear the (very minor) problem. Thanks for trying, anyway. "Alan Morris [MSFT]" wrote: Follow Bruce's suggestions http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "Limoni" wrote in message ... Sorry this is becoming such an epic, and over such a minor issue, but I would like to sort it out. I tried your suggestion but the results are the same - no printers show in ControlPanel/PrintersAndFaxes, and I can't add a printer ("Operation could not be completed. The printer spooler service is not running."). I tried 'net start spooler' in Safe Mode but got "Start Service Failed 1084: This service cannot be started in Safe Mode" "Lem" wrote: Limoni wrote: I tried the Safe Mode solution (I'm using XP Home), but when I display Printers & Faxes in Control Panel none are shown, and I can't add a new printer because I get a message '....printer spooler service not running'. And I can't start the printer spooler in Safe Mode. "Lem" wrote: Limoni wrote: I'm trying to change the default settings for my printer. I use Start/ControlPanel/PrintersandFaxes and select my default printer. According to Help documentation, if I right click the printer while holding down the Ctrl key then press Properties the resulting dialogue box should display a Security tab. But it doesn't - it shows six tabs - General, Sharing, Ports, etc, but no Security. I'm working as Administrator, so I should have permissions. Any suggestions? I'm using XP os. Thanks If you are using XP Home, make this setting in Safe Mode (reboot and tap F8 as the boot-up sequence is starting). If you are using XP Pro, make sure that simple file sharing in not enabled (Control Panel Folder Options View Advanced, clear "Use simple file sharing [Recommended]"). -- Lem MS MVP -- Networking To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM. http://en.wikipedia.org/wiki/Apollo_Guidance_Computer Do you have a LexMark printer (or perhaps uninstalled one)? Open a command prompt window and type: sc qc spooler [press Enter] You should see something like the following: H:\sc qc spooler [SC] GetServiceConfig SUCCESS SERVICE_NAME: spooler TYPE : 110 WIN32_OWN_ START_TYPE : 2 AUTO_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINDOWS\syst LOAD_ORDER_GROUP : SpoolerGroup TAG : 0 DISPLAY_NAME : Print Spooler DEPENDENCIES : RPCSS SERVICE_START_NAME : LocalSystem If there is anything other than RPCSS listed opposite "Dependencies" write down the names (so you can restore them later) and then type: net stop spooler [press Enter] sc config spooler depend= RPCSS [press Enter] [note no space before = but space after] Now exit the command prompt window and restart in Safe Mode. You should now be able to see the printers in Safe Mode and access the Security tab. When you restart in normal mode, you will have to restore the dependencies you removed earlier. For example, if the spooler was dependent on LexBce in addition to RPCSS, open a command prompt window and type net stop spooler [press Enter] sc config spooler depend= RPCSS/LexBce [press Enter] net start spooler [press Enter] For multiple entries in the list of services which must start before the spooler starts, the names are separated by forward slashes (/). Use the exact spelling as shown in the response to the "sc qc spooler" command. If the above doesn't work or doesn't apply, what happens when you try to start the spooler in Safe Mode? What error message do you get? -- Lem MS MVP -- Networking To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM. http://en.wikipedia.org/wiki/Apollo_Guidance_Computer |
#14
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Unable to change Default Print Settings
Sorry, I'm a little confused. If I've cleaned out the drivers, and downloaded
and installed the latest available driver for my printer why wouldn't the driver be working now? Thanks "Paul Baker [MVP, Windows - SDK]" wrote: Limoni, I should have probably asked how large the file was first. Actually, I don't need the file. I was expecting your answer to be that the driver is NOT working now. That tells you a clean installation of the driver works. So all you need to do is make sure you do a clean installation of that version of the driver and you should be good. Paul "Limoni" wrote in message ... Yes, the driver is working now. Yes it shows up, and the details a hp psc 2300 series / Intel / Windows 2000 or XP. My OS is Microsoft Windows XP Home Edition Version 2002 Service Pack 2. HP advises that the driver is for Windows XP (no versions specified). I backed-up the printer configuration using Print Migrator, but it produced a 23meg zip file. Are you sure you want me to email a file of that size to you? Thanks "Paul Baker [MVP, Windows - SDK]" wrote: Is the driver working right now? Does the driver show up if you open the Printers and Faxes folder, choose File | Server Properties and go to the Drivers page? What are Name, Environment and Version showing as? What version of Windows do you have exactly? What version of Windows did HP say the driver was for exactly? I am not sure what I am looking for until I see it, so maybe the best thing to do is for you to backup your printer configuration to a file using Migrator 3.1: http://www.microsoft.com/downloads/d...displaylang=en Let me know if you need help using that program. It's pretty self-explanatory. Don't post the file here. You may email it to me at paulb at rochester rr com (the email address is hidden in there!). Paul "Limoni" wrote in message ... OK, I would like to get to the bottom of this, if only for interest's sake. As long as I'm not taking up too much of anybody's time. I cleaned out ALL the drivers, and installed the latest driver from HP. I now have only one entry showing in ControlPanel/PrintersandFaxes, and that is hp psc 2300 series. Just a word on permissions. Before I cleaned out the drivers, ControlPanel/PrintersandFaxes showed an entry for a Fax device. When I used Control/RightClick/Properties on the fax entry it showed a security tab in Properties, so I apparently have the correct permissions. I had a look in HKLM\SYSTEM\CurrentControlSet\Control\Print\Enviro nments\Windows NT x86\Drivers\Version-3\hp psc 2300 series, but I don't know what I'm looking for, so, if you can tell me is important I'll pass it on. Thanks "Paul Baker [MVP, Windows - SDK]" wrote: After you cleaned the drivers, as described on this web page, did you download the latest version of the driver from the manufacturer's web site and install THAT on the local printer on a local port? It could very well be a defective driver installation, so getting the latest version would be advisable. There is a lot more we can do to troubleshoot it if your interest in it returns! As I mentioned earlier, we can look in the HKLM\SYSTEM\CurrentControlSet\Control\Print\Enviro nments registry key. We can see what values it wrote, or not. We can look at permissions. Paul "Limoni" wrote in message ... I did the clean printer drivers thing, but to no avail. I think I might just put this to bed, and wear the (very minor) problem. Thanks for trying, anyway. "Alan Morris [MSFT]" wrote: Follow Bruce's suggestions http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "Limoni" wrote in message ... Sorry this is becoming such an epic, and over such a minor issue, but I would like to sort it out. I tried your suggestion but the results are the same - no printers show in ControlPanel/PrintersAndFaxes, and I can't add a printer ("Operation could not be completed. The printer spooler service is not running."). I tried 'net start spooler' in Safe Mode but got "Start Service Failed 1084: This service cannot be started in Safe Mode" "Lem" wrote: Limoni wrote: I tried the Safe Mode solution (I'm using XP Home), but when I display Printers & Faxes in Control Panel none are shown, and I can't add a new printer because I get a message '....printer spooler service not running'. And I can't start the printer spooler in Safe Mode. "Lem" wrote: Limoni wrote: I'm trying to change the default settings for my printer. I use Start/ControlPanel/PrintersandFaxes and select my default printer. According to Help documentation, if I right click the printer while holding down the Ctrl key then press Properties the resulting dialogue box should display a Security tab. But it doesn't - it shows six tabs - General, Sharing, Ports, etc, but no Security. I'm working as Administrator, so I should have permissions. Any suggestions? I'm using XP os. Thanks If you are using XP Home, make this setting in Safe Mode (reboot and tap F8 as the boot-up sequence is starting). If you are using XP Pro, make sure that simple file sharing in not enabled (Control Panel Folder Options View Advanced, clear "Use simple file sharing [Recommended]"). -- Lem MS MVP -- Networking To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM. http://en.wikipedia.org/wiki/Apollo_Guidance_Computer Do you have a LexMark printer (or perhaps uninstalled one)? Open a command prompt window and type: sc qc spooler [press Enter] You should see something like the following: H:\sc qc spooler [SC] GetServiceConfig SUCCESS SERVICE_NAME: spooler TYPE : 110 WIN32_OWN_ START_TYPE : 2 AUTO_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINDOWS\syst LOAD_ORDER_GROUP : SpoolerGroup TAG : 0 DISPLAY_NAME : Print Spooler DEPENDENCIES : RPCSS SERVICE_START_NAME : LocalSystem If there is anything other than RPCSS listed opposite "Dependencies" write down the names (so you can restore them later) and then type: net stop spooler [press Enter] sc config spooler depend= RPCSS [press Enter] [note no space before = but space after] Now exit the command prompt window and restart in Safe Mode. You should now be able to see the printers in Safe Mode and access the Security tab. When you restart in normal mode, you will have to restore the dependencies you removed earlier. For example, if the spooler was dependent on LexBce in addition to RPCSS, open a command prompt window and type net stop spooler [press Enter] sc config spooler depend= RPCSS/LexBce [press Enter] net start spooler [press Enter] For multiple entries in the list of services which must start before the spooler starts, the names are separated by forward slashes (/). Use the exact spelling as shown in the response to the "sc qc spooler" command. If the above doesn't work or doesn't apply, what happens when you try to start the spooler in Safe Mode? What error message do you get? -- Lem MS MVP -- Networking To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM. http://en.wikipedia.org/wiki/Apollo_Guidance_Computer |
#15
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Unable to change Default Print Settings
Limoni,
Well, exactly. If you clean everything out, you would expect it to work. But someone suggested you do that a week or two ago. You did, but you continued to report problems and said you want to get to the bottom of it. Since you can resolve this by cleaning everything out, all you need to do is clean everything out on any machines still affected. If you *really* want to get to the bottom of it, you need to pay attention to what makes a clean and working system go bad, ie. what changed. Paul "Limoni" wrote in message ... Sorry, I'm a little confused. If I've cleaned out the drivers, and downloaded and installed the latest available driver for my printer why wouldn't the driver be working now? Thanks "Paul Baker [MVP, Windows - SDK]" wrote: Limoni, I should have probably asked how large the file was first. Actually, I don't need the file. I was expecting your answer to be that the driver is NOT working now. That tells you a clean installation of the driver works. So all you need to do is make sure you do a clean installation of that version of the driver and you should be good. Paul "Limoni" wrote in message ... Yes, the driver is working now. Yes it shows up, and the details a hp psc 2300 series / Intel / Windows 2000 or XP. My OS is Microsoft Windows XP Home Edition Version 2002 Service Pack 2. HP advises that the driver is for Windows XP (no versions specified). I backed-up the printer configuration using Print Migrator, but it produced a 23meg zip file. Are you sure you want me to email a file of that size to you? Thanks "Paul Baker [MVP, Windows - SDK]" wrote: Is the driver working right now? Does the driver show up if you open the Printers and Faxes folder, choose File | Server Properties and go to the Drivers page? What are Name, Environment and Version showing as? What version of Windows do you have exactly? What version of Windows did HP say the driver was for exactly? I am not sure what I am looking for until I see it, so maybe the best thing to do is for you to backup your printer configuration to a file using Migrator 3.1: http://www.microsoft.com/downloads/d...displaylang=en Let me know if you need help using that program. It's pretty self-explanatory. Don't post the file here. You may email it to me at paulb at rochester rr com (the email address is hidden in there!). Paul "Limoni" wrote in message ... OK, I would like to get to the bottom of this, if only for interest's sake. As long as I'm not taking up too much of anybody's time. I cleaned out ALL the drivers, and installed the latest driver from HP. I now have only one entry showing in ControlPanel/PrintersandFaxes, and that is hp psc 2300 series. Just a word on permissions. Before I cleaned out the drivers, ControlPanel/PrintersandFaxes showed an entry for a Fax device. When I used Control/RightClick/Properties on the fax entry it showed a security tab in Properties, so I apparently have the correct permissions. I had a look in HKLM\SYSTEM\CurrentControlSet\Control\Print\Enviro nments\Windows NT x86\Drivers\Version-3\hp psc 2300 series, but I don't know what I'm looking for, so, if you can tell me is important I'll pass it on. Thanks "Paul Baker [MVP, Windows - SDK]" wrote: After you cleaned the drivers, as described on this web page, did you download the latest version of the driver from the manufacturer's web site and install THAT on the local printer on a local port? It could very well be a defective driver installation, so getting the latest version would be advisable. There is a lot more we can do to troubleshoot it if your interest in it returns! As I mentioned earlier, we can look in the HKLM\SYSTEM\CurrentControlSet\Control\Print\Enviro nments registry key. We can see what values it wrote, or not. We can look at permissions. Paul "Limoni" wrote in message ... I did the clean printer drivers thing, but to no avail. I think I might just put this to bed, and wear the (very minor) problem. Thanks for trying, anyway. "Alan Morris [MSFT]" wrote: Follow Bruce's suggestions http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "Limoni" wrote in message ... Sorry this is becoming such an epic, and over such a minor issue, but I would like to sort it out. I tried your suggestion but the results are the same - no printers show in ControlPanel/PrintersAndFaxes, and I can't add a printer ("Operation could not be completed. The printer spooler service is not running."). I tried 'net start spooler' in Safe Mode but got "Start Service Failed 1084: This service cannot be started in Safe Mode" "Lem" wrote: Limoni wrote: I tried the Safe Mode solution (I'm using XP Home), but when I display Printers & Faxes in Control Panel none are shown, and I can't add a new printer because I get a message '....printer spooler service not running'. And I can't start the printer spooler in Safe Mode. "Lem" wrote: Limoni wrote: I'm trying to change the default settings for my printer. I use Start/ControlPanel/PrintersandFaxes and select my default printer. According to Help documentation, if I right click the printer while holding down the Ctrl key then press Properties the resulting dialogue box should display a Security tab. But it doesn't - it shows six tabs - General, Sharing, Ports, etc, but no Security. I'm working as Administrator, so I should have permissions. Any suggestions? I'm using XP os. Thanks If you are using XP Home, make this setting in Safe Mode (reboot and tap F8 as the boot-up sequence is starting). If you are using XP Pro, make sure that simple file sharing in not enabled (Control Panel Folder Options View Advanced, clear "Use simple file sharing [Recommended]"). -- Lem MS MVP -- Networking To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM. http://en.wikipedia.org/wiki/Apollo_Guidance_Computer Do you have a LexMark printer (or perhaps uninstalled one)? Open a command prompt window and type: sc qc spooler [press Enter] You should see something like the following: H:\sc qc spooler [SC] GetServiceConfig SUCCESS SERVICE_NAME: spooler TYPE : 110 WIN32_OWN_ START_TYPE : 2 AUTO_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINDOWS\syst LOAD_ORDER_GROUP : SpoolerGroup TAG : 0 DISPLAY_NAME : Print Spooler DEPENDENCIES : RPCSS SERVICE_START_NAME : LocalSystem If there is anything other than RPCSS listed opposite "Dependencies" write down the names (so you can restore them later) and then type: net stop spooler [press Enter] sc config spooler depend= RPCSS [press Enter] [note no space before = but space after] Now exit the command prompt window and restart in Safe Mode. You should now be able to see the printers in Safe Mode and access the Security tab. When you restart in normal mode, you will have to restore the dependencies you removed earlier. For example, if the spooler was dependent on LexBce in addition to RPCSS, open a command prompt window and type net stop spooler [press Enter] sc config spooler depend= RPCSS/LexBce [press Enter] net start spooler [press Enter] For multiple entries in the list of services which must start before the spooler starts, the names are separated by forward slashes (/). Use the exact spelling as shown in the response to the "sc qc spooler" command. If the above doesn't work or doesn't apply, what happens when you try to start the spooler in Safe Mode? What error message do you get? -- Lem MS MVP -- Networking To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM. http://en.wikipedia.org/wiki/Apollo_Guidance_Computer |
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