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Empty Fax folder after Fax install
(This was originally posted in XP General in error)
I had tried to install Win XP Fax, got the 'need SP2 CD' notification, ordered the SP2 CD, received same, tried to install and got zip. Nada. Then further research told me I had to expand a long list of files, which I did, then tried to install, and I had success..or so I thought. Start/All programs/Accessories/Communications/Fax...EMPTY!!! I followed Jon's instructions (from a 2005 post), making certain the files are expanded and in the correct directories (they are), and STILL have an empty Fax program file. My modem works, I get indications of a successful install, click on Finish, but ... nothing. I went to System 32 and created desktop shortcuts to fxsend, fxssvc, fxscover, and fxsclnt. Some seem to function, but if I try to DO anything from within in them I get error mesages. I.E.: Fxssvc results in a black command screen where I don't know what command to issue. Trying to open fxssend results in a error message "To send a fax you ust have a fax printer installed. You can either attach a local fax device to your computer, which installs a local fax printer, or you can add a remote fax printer connection." I can open Fax Console, and the resulting shortcut icons link to the appropriate areas. BUT if I go to Tools/Configure Fax I get "A connection to the fax server cannot be made" error. Also, No Fax Printer Installed is showing in the Fax Console task bar. I can create Fax Cover Page in Cover Pausing fxscover. I can dial out with my modem, so I know that function works, and diagnostics indicates no problems, BUT I can't install or send a fax. I attached an external Fax modem with the same results. The external works on my Gateway Win XP Laptop using XP fax. Going to Printers/Faxes shows HPLaserJet printer, Microsoft XPS Document Writer, LKD15F97 (wireless HP Inkjet), PaperPort B&W, PaperPort Color, SnagIt8 Printer, but no fax or fax printer. Looked for the hotfix that has been mentioned so MANY times on the newsgroups and can't locate it. Is it included in SP2?? Win XP Pro Sp2, Dell Latitude C610 (laptop) integral PCtel 2304WT V.9x MDC Modem Data/Fax. This machine is in a CDock II Docking station. I have tried installing docked and undocked, same result. I also tried with a working external USB modem (from my spouse's machine) with the same result. Thanks for any help! Richard |
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#2
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Empty Fax folder after Fax install
Start he
http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835132 2. Why can't the XP Fax Installation Program find the Installation Files? In this case, it found everything, but didn't install it correctly. Its likely you have security data base corruption as documented he http://support.microsoft.com/kb/884018/EN-US/ You cannot add a Windows component in Windows XP You can either: 1. Get the hotfix mentioned in the KB article and install it. Microsoft does not charge for support calls to get supported hotfixes listed in Knowledge Base articles. 2. Try this procedure using the Esentutl.exe utility mentioned in the KB article to recover from security database corruption: http://h10025.www1.hp.com/ewfrf/wc/g...name=c00270202 HP and Compaq Notebook PCs: Unable to Install Windows XP Fax Software I can report that the Esentutl utility has corrected the problem in a number of cases, HOWEVER, note that Microsoft does NOT recommend that you use the utility and would prefer you try the hotfix. Hal -- Hal Hostetler, CPBE -- Senior Engineer/MIS -- MS MVP- Print /Imaging -- WA7BGX http://www.kvoa.com -- "When News breaks, we fix it!" KVOA Television, Tucson, AZ. NBC Channel 4 Still Cadillacin' - www.badnewsbluesband.com "RGodfrey" wrote in message ... (This was originally posted in XP General in error) I had tried to install Win XP Fax, got the 'need SP2 CD' notification, ordered the SP2 CD, received same, tried to install and got zip. Nada. Then further research told me I had to expand a long list of files, which I did, then tried to install, and I had success..or so I thought. Start/All programs/Accessories/Communications/Fax...EMPTY!!! I followed Jon's instructions (from a 2005 post), making certain the files are expanded and in the correct directories (they are), and STILL have an empty Fax program file. My modem works, I get indications of a successful install, click on Finish, but ... nothing. I went to System 32 and created desktop shortcuts to fxsend, fxssvc, fxscover, and fxsclnt. Some seem to function, but if I try to DO anything from within in them I get error mesages. I.E.: Fxssvc results in a black command screen where I don't know what command to issue. Trying to open fxssend results in a error message "To send a fax you ust have a fax printer installed. You can either attach a local fax device to your computer, which installs a local fax printer, or you can add a remote fax printer connection." I can open Fax Console, and the resulting shortcut icons link to the appropriate areas. BUT if I go to Tools/Configure Fax I get "A connection to the fax server cannot be made" error. Also, No Fax Printer Installed is showing in the Fax Console task bar. I can create Fax Cover Page in Cover Pausing fxscover. I can dial out with my modem, so I know that function works, and diagnostics indicates no problems, BUT I can't install or send a fax. I attached an external Fax modem with the same results. The external works on my Gateway Win XP Laptop using XP fax. Going to Printers/Faxes shows HPLaserJet printer, Microsoft XPS Document Writer, LKD15F97 (wireless HP Inkjet), PaperPort B&W, PaperPort Color, SnagIt8 Printer, but no fax or fax printer. Looked for the hotfix that has been mentioned so MANY times on the newsgroups and can't locate it. Is it included in SP2?? Win XP Pro Sp2, Dell Latitude C610 (laptop) integral PCtel 2304WT V.9x MDC Modem Data/Fax. This machine is in a CDock II Docking station. I have tried installing docked and undocked, same result. I also tried with a working external USB modem (from my spouse's machine) with the same result. Thanks for any help! Richard |
#3
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Empty Fax folder after Fax install
Hi,
I had a similar issue. It was due to a corrupted security DB (no idea what is that - I found out after reading the KB article mentioned by Hal). I found a more detailed description on how to use Esentutl.exe to repair the DB in http://support.microsoft.com/kb/884018/EN-US/ good luck Fabio |
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