A Windows XP help forum. PCbanter

If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below.

Go Back   Home » PCbanter forum » Microsoft Windows XP » Printing and Faxing with Windows XP
Site Map Home Register Authors List Search Today's Posts Mark Forums Read Web Partners

Brother MFC-420CN Printer Prevents Computer From Booting Up



 
 
Thread Tools Display Modes
  #1  
Old April 19th 07, 03:54 PM posted to microsoft.public.windowsxp.print_fax
Dan Ruggles
external usenet poster
 
Posts: 1
Default Brother MFC-420CN Printer Prevents Computer From Booting Up

When I installed the new printer everything went well until I hit Restart to
fiinish the process. My HP Compaq Presario with Windows XP Home Edition SP2
froze at the initial screen. When I disconnected the USB Cable to the
printer, everything booted up fine and after booting reconnecting the cable
allows normal use of the printer w/o any problem. However, anytime I turn the
computer ON or hit Restart to boot up with the printer connected, nothing
happens, just total freeze-up.

Brother said this was the first report of this problem and that it was
Microsoft's fault. Microsoft said there's no hotfix and this is the first
report of the problem, and that Brother should forewarn potential customers
before they buy and accept a product return/replacement. I bought the printer
via mail-order.

Please advise.
Thanks, Dan
Ads
  #3  
Old April 19th 07, 08:44 PM posted to microsoft.public.windowsxp.print_fax
Dan Ruggles
external usenet poster
 
Posts: 1
Default Brother MFC-420CN Printer Prevents Computer From Booting Up

Cari,

Thanks for the tip, but I'm not sure what I'm looking for in the BIOS.

Please advise (to a novice)..

Thanks again,
Dan

"Cari (MS-MVP)" wrote:

Is your BIOS set to look for a bootable USB device at startup? If so,
disable that feature.
--
Cari (MS-MVP)
Windows Technologies - Printing & Imaging
http://www.coribright.com/windows

"Dan Ruggles" Dan wrote in message
...
When I installed the new printer everything went well until I hit Restart
to
fiinish the process. My HP Compaq Presario with Windows XP Home Edition
SP2
froze at the initial screen. When I disconnected the USB Cable to the
printer, everything booted up fine and after booting reconnecting the
cable
allows normal use of the printer w/o any problem. However, anytime I turn
the
computer ON or hit Restart to boot up with the printer connected, nothing
happens, just total freeze-up.

Brother said this was the first report of this problem and that it was
Microsoft's fault. Microsoft said there's no hotfix and this is the first
report of the problem, and that Brother should forewarn potential
customers
before they buy and accept a product return/replacement. I bought the
printer
via mail-order.

Please advise.
Thanks, Dan



  #4  
Old April 20th 07, 03:46 AM posted to microsoft.public.windowsxp.print_fax
Cari \(MS-MVP\)
external usenet poster
 
Posts: 1,383
Default Brother MFC-420CN Printer Prevents Computer From Booting Up

Look for the boot device order.... it may well have 'removable device' which
would be the USB... I presume the Brother may have smart card slots in it?
--
Cari (MS-MVP)
Windows Technologies - Printing & Imaging
http://www.coribright.com/windows

"Dan Ruggles" wrote in message
...
Cari,

Thanks for the tip, but I'm not sure what I'm looking for in the BIOS.

Please advise (to a novice)..

Thanks again,
Dan

"Cari (MS-MVP)" wrote:

Is your BIOS set to look for a bootable USB device at startup? If so,
disable that feature.
--
Cari (MS-MVP)
Windows Technologies - Printing & Imaging
http://www.coribright.com/windows

"Dan Ruggles" Dan wrote in message
...
When I installed the new printer everything went well until I hit
Restart
to
fiinish the process. My HP Compaq Presario with Windows XP Home Edition
SP2
froze at the initial screen. When I disconnected the USB Cable to the
printer, everything booted up fine and after booting reconnecting the
cable
allows normal use of the printer w/o any problem. However, anytime I
turn
the
computer ON or hit Restart to boot up with the printer connected,
nothing
happens, just total freeze-up.

Brother said this was the first report of this problem and that it was
Microsoft's fault. Microsoft said there's no hotfix and this is the
first
report of the problem, and that Brother should forewarn potential
customers
before they buy and accept a product return/replacement. I bought the
printer
via mail-order.

Please advise.
Thanks, Dan




  #5  
Old April 23rd 07, 08:17 AM posted to microsoft.public.windowsxp.print_fax
Chuck
external usenet poster
 
Posts: 637
Default Brother MFC-420CN Printer Prevents Computer From Booting Up

The Brother 420CN drivers gave me nothing but grief as well. At one point in
the process, Brother had a bunch of registry cleanups, cleanouts, and manual
patches that led me to believe that the installer from Brother was the major
culprit. I finally ended up forgetting the USB connection, and using the
LAN connection and support software.
That installed and worked a heck of a lot better. I never did figure out if
the problems were due to other OEM printer/fax/scan software and drivers
that were present when the 420CN software was installed. To make matters
worse, the download driver package that we installed with was later than the
CD, and had as many (but different problems.).
Win XP SP-1 was used. I don't want to think what will not work with SP-2.
We used to have problems with OEM products (such as Compaq and Dell and
all-in-ones. Seems the troublesome models usually came with internal
"softmodems" that had drivers/software with serious compatability problems
with the all-in-one drivers and software.

"Dan Ruggles" Dan wrote in message
...
When I installed the new printer everything went well until I hit Restart

to
fiinish the process. My HP Compaq Presario with Windows XP Home Edition

SP2
froze at the initial screen. When I disconnected the USB Cable to the
printer, everything booted up fine and after booting reconnecting the

cable
allows normal use of the printer w/o any problem. However, anytime I turn

the
computer ON or hit Restart to boot up with the printer connected, nothing
happens, just total freeze-up.

Brother said this was the first report of this problem and that it was
Microsoft's fault. Microsoft said there's no hotfix and this is the first
report of the problem, and that Brother should forewarn potential

customers
before they buy and accept a product return/replacement. I bought the

printer
via mail-order.

Please advise.
Thanks, Dan



 




Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is Off
HTML code is Off






All times are GMT +1. The time now is 02:41 PM.


Powered by vBulletin® Version 3.6.4
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
Copyright ©2004-2024 PCbanter.
The comments are property of their posters.