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#1
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Brother MFC-420CN Printer Prevents Computer From Booting Up
When I installed the new printer everything went well until I hit Restart to
fiinish the process. My HP Compaq Presario with Windows XP Home Edition SP2 froze at the initial screen. When I disconnected the USB Cable to the printer, everything booted up fine and after booting reconnecting the cable allows normal use of the printer w/o any problem. However, anytime I turn the computer ON or hit Restart to boot up with the printer connected, nothing happens, just total freeze-up. Brother said this was the first report of this problem and that it was Microsoft's fault. Microsoft said there's no hotfix and this is the first report of the problem, and that Brother should forewarn potential customers before they buy and accept a product return/replacement. I bought the printer via mail-order. Please advise. Thanks, Dan |
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#3
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Brother MFC-420CN Printer Prevents Computer From Booting Up
Cari,
Thanks for the tip, but I'm not sure what I'm looking for in the BIOS. Please advise (to a novice).. Thanks again, Dan "Cari (MS-MVP)" wrote: Is your BIOS set to look for a bootable USB device at startup? If so, disable that feature. -- Cari (MS-MVP) Windows Technologies - Printing & Imaging http://www.coribright.com/windows "Dan Ruggles" Dan wrote in message ... When I installed the new printer everything went well until I hit Restart to fiinish the process. My HP Compaq Presario with Windows XP Home Edition SP2 froze at the initial screen. When I disconnected the USB Cable to the printer, everything booted up fine and after booting reconnecting the cable allows normal use of the printer w/o any problem. However, anytime I turn the computer ON or hit Restart to boot up with the printer connected, nothing happens, just total freeze-up. Brother said this was the first report of this problem and that it was Microsoft's fault. Microsoft said there's no hotfix and this is the first report of the problem, and that Brother should forewarn potential customers before they buy and accept a product return/replacement. I bought the printer via mail-order. Please advise. Thanks, Dan |
#4
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Brother MFC-420CN Printer Prevents Computer From Booting Up
Look for the boot device order.... it may well have 'removable device' which
would be the USB... I presume the Brother may have smart card slots in it? -- Cari (MS-MVP) Windows Technologies - Printing & Imaging http://www.coribright.com/windows "Dan Ruggles" wrote in message ... Cari, Thanks for the tip, but I'm not sure what I'm looking for in the BIOS. Please advise (to a novice).. Thanks again, Dan "Cari (MS-MVP)" wrote: Is your BIOS set to look for a bootable USB device at startup? If so, disable that feature. -- Cari (MS-MVP) Windows Technologies - Printing & Imaging http://www.coribright.com/windows "Dan Ruggles" Dan wrote in message ... When I installed the new printer everything went well until I hit Restart to fiinish the process. My HP Compaq Presario with Windows XP Home Edition SP2 froze at the initial screen. When I disconnected the USB Cable to the printer, everything booted up fine and after booting reconnecting the cable allows normal use of the printer w/o any problem. However, anytime I turn the computer ON or hit Restart to boot up with the printer connected, nothing happens, just total freeze-up. Brother said this was the first report of this problem and that it was Microsoft's fault. Microsoft said there's no hotfix and this is the first report of the problem, and that Brother should forewarn potential customers before they buy and accept a product return/replacement. I bought the printer via mail-order. Please advise. Thanks, Dan |
#5
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Brother MFC-420CN Printer Prevents Computer From Booting Up
The Brother 420CN drivers gave me nothing but grief as well. At one point in
the process, Brother had a bunch of registry cleanups, cleanouts, and manual patches that led me to believe that the installer from Brother was the major culprit. I finally ended up forgetting the USB connection, and using the LAN connection and support software. That installed and worked a heck of a lot better. I never did figure out if the problems were due to other OEM printer/fax/scan software and drivers that were present when the 420CN software was installed. To make matters worse, the download driver package that we installed with was later than the CD, and had as many (but different problems.). Win XP SP-1 was used. I don't want to think what will not work with SP-2. We used to have problems with OEM products (such as Compaq and Dell and all-in-ones. Seems the troublesome models usually came with internal "softmodems" that had drivers/software with serious compatability problems with the all-in-one drivers and software. "Dan Ruggles" Dan wrote in message ... When I installed the new printer everything went well until I hit Restart to fiinish the process. My HP Compaq Presario with Windows XP Home Edition SP2 froze at the initial screen. When I disconnected the USB Cable to the printer, everything booted up fine and after booting reconnecting the cable allows normal use of the printer w/o any problem. However, anytime I turn the computer ON or hit Restart to boot up with the printer connected, nothing happens, just total freeze-up. Brother said this was the first report of this problem and that it was Microsoft's fault. Microsoft said there's no hotfix and this is the first report of the problem, and that Brother should forewarn potential customers before they buy and accept a product return/replacement. I bought the printer via mail-order. Please advise. Thanks, Dan |
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