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#1
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Windows XP replacement Disc
My hard drive failed on a machine I bought from a big box store. It didnt
come with XP discs but has the product key sticker/number on the case. How do I get a replacement copy from Microsoft? The computer manufacturer has no contact number. Anyone have a phone number or email contact that doesnt charge for microsoft? Any help would be great |
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#2
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Windows XP replacement Disc
"bhenry" wrote: My hard drive failed on a machine I bought from a big box store. It didnt come with XP discs but has the product key sticker/number on the case. How do I get a replacement copy from Microsoft? The computer manufacturer has no contact number. Anyone have a phone number or email contact that doesnt charge for microsoft? Any help would be great If you have an OEM then Microsoft will not help you with this. If you have a Full Retail Software which doubtful from your Description then you can get a replacement CD. Here a link and see if your issue is ligit: http://support.microsoft.com/kb/326246 HTH. nass ---- www.nasstec.co.uk |
#3
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Windows XP replacement Disc
You cannot obtain from MS as it was an OEM copy; Only the PC manu will/may
supply replacement disk. Or you will have to go out and buy a retail edition. Are you sure your PC didnt come with a restore disk(s) "bhenry" wrote in message news My hard drive failed on a machine I bought from a big box store. It didnt come with XP discs but has the product key sticker/number on the case. How do I get a replacement copy from Microsoft? The computer manufacturer has no contact number. Anyone have a phone number or email contact that doesnt charge for microsoft? Any help would be great |
#4
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Windows XP replacement Disc
"DL" wrote: You cannot obtain from MS as it was an OEM copy; Only the PC manu will/may supply replacement disk. Or you will have to go out and buy a retail edition. Are you sure your PC didnt come with a restore disk(s) "bhenry" wrote in message news My hard drive failed on a machine I bought from a big box store. It didnt come with XP discs but has the product key sticker/number on the case. How do I get a replacement copy from Microsoft? The computer manufacturer has no contact number. Anyone have a phone number or email contact that doesnt charge for microsoft? Any help would be great Yeah it was a Great Quality from Fry's, read cheap. No discs came with the computer. All was pre installed. |
#5
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Windows XP replacement Disc
I bought my PC at Wal-Mart It didn't come with discs either, but it does state somewhere in the paper work that you need to create them on your PC. If you go on your start, all programs, Hewlett-Packard, HP Pavillion PC tools there is a recovery CD creator. If you don't have an HP. I don't know. It took 8 discs to complete the process. "bhenry" wrote: My hard drive failed on a machine I bought from a big box store. It didnt come with XP discs but has the product key sticker/number on the case. How do I get a replacement copy from Microsoft? The computer manufacturer has no contact number. Anyone have a phone number or email contact that doesnt charge for microsoft? Any help would be great |
#6
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Windows XP replacement Disc
I just found an old Dell Reinstallation disc with win xp on it. Its service
pack 2 though and i had service pack one on my old computer until i did the sp2 download. Wonder if this cd will work on that computer? Then just use the win xp code from the old computer? Thoughts anyone? "radtypist" wrote: I bought my PC at Wal-Mart It didn't come with discs either, but it does state somewhere in the paper work that you need to create them on your PC. If you go on your start, all programs, Hewlett-Packard, HP Pavillion PC tools there is a recovery CD creator. If you don't have an HP. I don't know. It took 8 discs to complete the process. "bhenry" wrote: My hard drive failed on a machine I bought from a big box store. It didnt come with XP discs but has the product key sticker/number on the case. How do I get a replacement copy from Microsoft? The computer manufacturer has no contact number. Anyone have a phone number or email contact that doesnt charge for microsoft? Any help would be great |
#7
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Windows XP replacement Disc
bhenry wrote:
My hard drive failed on a machine I bought from a big box store. It didnt come with XP discs but has the product key sticker/number on the case. How do I get a replacement copy from Microsoft? You can't. With pre-installed OEM software, only the computer manufacturer can provide the replacement. The computer manufacturer has no contact number. Does the manufacturer have a web site? Does the "big box store" know who they obtained the computer form? Anyone have a phone number or email contact that doesnt charge for microsoft? Any help would be great Any support Microsoft does provide for an OEM license will cost. -- Bruce Chambers Help us help you: http://dts-l.org/goodpost.htm http://www.catb.org/~esr/faqs/smart-questions.html They that can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety. -Benjamin Franklin Many people would rather die than think; in fact, most do. -Bertrand Russell |
#8
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Windows XP replacement Disc
bhenry wrote:
I just found an old Dell Reinstallation disc with win xp on it. Its service pack 2 though and i had service pack one on my old computer until i did the sp2 download. Wonder if this cd will work on that computer? Unless you have a Dell computer, it shouldn't work. -- Bruce Chambers Help us help you: http://dts-l.org/goodpost.htm http://www.catb.org/~esr/faqs/smart-questions.html They that can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety. -Benjamin Franklin Many people would rather die than think; in fact, most do. -Bertrand Russell |
#9
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Windows XP replacement Disc
bhenry wrote:
I just found an old Dell Reinstallation disc with win xp on it. Its service pack 2 though and i had service pack one on my old computer until i did the sp2 download. Wonder if this cd will work on that computer? Then just use the win xp code from the old computer? Thoughts anyone? That won't work. That Dell disk will only work on a Dell, and only with certain Dells, at that. You need to get reinstallation/restore instructions from the PC manufacturer. I didn't see any "Great Quality" PC Web sites, so you will need to contact Fry's. All PC manufacturers provide a means to restore your PC to the same condition it was when it left the factory. Sometimes it's a recovery disk, sometimes it's instructions to access a hidden partition on your hard drive. Maybe you can post to a forum where others have bought your brand. Specify the model number. Otherwise, you will need to obtain a generic OEM XP Home installation disc. Ask around long enough and hopefully you'll find one. And use the key that came with your PC. |
#10
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Windows XP replacement Disc
Daave wrote:
bhenry wrote: I just found an old Dell Reinstallation disc with win xp on it. Its service pack 2 though and i had service pack one on my old computer until i did the sp2 download. Wonder if this cd will work on that computer? Then just use the win xp code from the old computer? Thoughts anyone? That won't work. That Dell disk will only work on a Dell, and only with certain Dells, at that. Now, I'm not so sure about the above statement. See: http://groups.google.com/group/24hou...346e7f5c50ee6b Can anyone else confirm this? |
#11
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Windows XP replacement Disc
Daave wrote:
Daave wrote: bhenry wrote: I just found an old Dell Reinstallation disc with win xp on it. Its service pack 2 though and i had service pack one on my old computer until i did the sp2 download. Wonder if this cd will work on that computer? Then just use the win xp code from the old computer? Thoughts anyone? That won't work. That Dell disk will only work on a Dell, and only with certain Dells, at that. Now, I'm not so sure about the above statement. See: http://groups.google.com/group/24hou...346e7f5c50ee6b Can anyone else confirm this? When Dell (and Gateway, Micron, and several other OEMs) first started shipping WinXP (pre-SP1), their OEM CDs were little more than normal, generic OEM CDs that could be used on any machine; they'd prompt for activation whenever a non-Dell motherboard was detected. These CDs flooded eBay (probably mostly originating from less scrupulous IT employees of companies who bought large numbers of computers at a time) and were a major part of the reason Microsoft eventually stopped allowing automatic Internet Activation of major OEM installations. Dell has long since tightened their control, and recent Dell OEM CDs won't work on non-Dell hardware. -- Bruce Chambers Help us help you: http://dts-l.org/goodpost.htm http://www.catb.org/~esr/faqs/smart-questions.html They that can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety. -Benjamin Franklin Many people would rather die than think; in fact, most do. -Bertrand Russell |
#12
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Windows XP replacement Disc
"bhenry" wrote in message
... I just found an old Dell Reinstallation disc with win xp on it. Its service pack 2 though and i had service pack one on my old computer until i did the sp2 download. Wonder if this cd will work on that computer? Then just use the win xp code from the old computer? Thoughts anyone? This will not work. Even if the Dell CD launches, and often they will not because they look for a Dell signature in the BIOS, the keys won't match. -pk "radtypist" wrote: I bought my PC at Wal-Mart It didn't come with discs either, but it does state somewhere in the paper work that you need to create them on your PC. If you go on your start, all programs, Hewlett-Packard, HP Pavillion PC tools there is a recovery CD creator. If you don't have an HP. I don't know. It took 8 discs to complete the process. "bhenry" wrote: My hard drive failed on a machine I bought from a big box store. It didnt come with XP discs but has the product key sticker/number on the case. How do I get a replacement copy from Microsoft? The computer manufacturer has no contact number. Anyone have a phone number or email contact that doesnt charge for microsoft? Any help would be great |
#13
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Windows XP replacement Disc
"bhenry" wrote in message
news My hard drive failed on a machine I bought from a big box store. It didnt come with XP discs but has the product key sticker/number on the case. How do I get a replacement copy from Microsoft? The computer manufacturer has no contact number. Anyone have a phone number or email contact that doesnt charge for microsoft? Any help would be great MS will *not* help you with this, and will *not* get you replacement disks without buying new. You have to deal with the OEM vendor. They must have supplied some means to reinstall XP, and in your case that was probably a "restore partition". Unfortunately, if the drive died, the technical term for your situation is "screwed". If there were no disks, and the hard disk has fully failed, and the vendor can't be contacted, your choices are limited to purchasing another XP license or using another operating system, like Ubuntu. This is a demonstration of the fundamental flaw in the "restore partition" concept: When the drive dies, as they do, all partitions are equally inaccessible. Saves money, but mostly the vendor's. In the end, the customer pays. Sorry there isn't better news. -pk |
#14
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Windows XP replacement Disc
"Bruce Chambers" wrote in message
... Daave wrote: Daave wrote: bhenry wrote: I just found an old Dell Reinstallation disc with win xp on it. Its service pack 2 though and i had service pack one on my old computer until i did the sp2 download. Wonder if this cd will work on that computer? Then just use the win xp code from the old computer? Thoughts anyone? That won't work. That Dell disk will only work on a Dell, and only with certain Dells, at that. Now, I'm not so sure about the above statement. See: http://groups.google.com/group/24hou...346e7f5c50ee6b Can anyone else confirm this? When Dell (and Gateway, Micron, and several other OEMs) first started shipping WinXP (pre-SP1), their OEM CDs were little more than normal, generic OEM CDs that could be used on any machine; they'd prompt for activation whenever a non-Dell motherboard was detected. These CDs flooded eBay (probably mostly originating from less scrupulous IT employees of companies who bought large numbers of computers at a time) and were a major part of the reason Microsoft eventually stopped allowing automatic Internet Activation of major OEM installations. Dell has long since tightened their control, and recent Dell OEM CDs won't work on non-Dell hardware. Thanks for the explanation, Bruce. |
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