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The printer is stuck in queue
Hi Everyone,
We have 8 network ready color/mono laser printers. They all have their own network card and they work fine. For the past three months all my printers no matter what i do would be stuck in the queue after it becomes idle for about an 1hr. It doesn't matter what printer. Even if i turn off sleep mode and have it on 24/7 it is still stuck in the queue. I have Brother MFC 9440, Okidata C5500n, HP Color Laser 4700n, HL 5250dn. Each printer setup as a peer to peer printing. It doesn't go to a PC or a print server. When you print it goes directly to the printer. I did found a solution to the problem. If i restart the print spooler it works. But it gets really annoying to do it every hour and a half. Basically i restart the print spooler service and all the jobs that were stuck in the queue prints. The jobs don't time out or say error. It shows that it is printing. We have 15 computers in the office. We all have windows xp pro sp3. There are no error logs on event viewer. I don't have a personal firewall for each workstation. Just a simple Anti-virus and windows firewall. Windows firewall doesn't block traffic coming out of the PC only from outside coming into the PC. I don't know what else to do. I have upgraded the drivers and firmware. Even when it stops printing I check to see if I can ping the printer and I am able to. So I am pretty sure it isn't the printer. But if it is the PC then why all 15pc have the same problem. Should I put a print server and have all the print jobs go to the print server and then to the printer. Since there are 15 computers printing. Everyone now and then two people will print to the printer at the same time. I am not sure because at night when no one is here it still does the same thing. So once again I am back to square one. I just can't pin point the issue. If you guys can help me out. I don't want to restart the print spooler service every 90mins. Please help. |
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#2
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The printer is stuck in queue
What Port type are you using to target the printers? If you are using
Standard TCP/IP Port included with XP, try disabling SNMP. -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "Ankit Shah" wrote in message news Hi Everyone, We have 8 network ready color/mono laser printers. They all have their own network card and they work fine. For the past three months all my printers no matter what i do would be stuck in the queue after it becomes idle for about an 1hr. It doesn't matter what printer. Even if i turn off sleep mode and have it on 24/7 it is still stuck in the queue. I have Brother MFC 9440, Okidata C5500n, HP Color Laser 4700n, HL 5250dn. Each printer setup as a peer to peer printing. It doesn't go to a PC or a print server. When you print it goes directly to the printer. I did found a solution to the problem. If i restart the print spooler it works. But it gets really annoying to do it every hour and a half. Basically i restart the print spooler service and all the jobs that were stuck in the queue prints. The jobs don't time out or say error. It shows that it is printing. We have 15 computers in the office. We all have windows xp pro sp3. There are no error logs on event viewer. I don't have a personal firewall for each workstation. Just a simple Anti-virus and windows firewall. Windows firewall doesn't block traffic coming out of the PC only from outside coming into the PC. I don't know what else to do. I have upgraded the drivers and firmware. Even when it stops printing I check to see if I can ping the printer and I am able to. So I am pretty sure it isn't the printer. But if it is the PC then why all 15pc have the same problem. Should I put a print server and have all the print jobs go to the print server and then to the printer. Since there are 15 computers printing. Everyone now and then two people will print to the printer at the same time. I am not sure because at night when no one is here it still does the same thing. So once again I am back to square one. I just can't pin point the issue. If you guys can help me out. I don't want to restart the print spooler service every 90mins. Please help. |
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