HP L7680 All In One problems

I have been told by HP Technical Support that all of the problems I have been
experiencing are due to Windows XP updates. If this is correct then
possibly you have some patches/solutions for my issues.
1. After loading the HP software, windows will not shut down or restart
without a hard reboot.
2.When I try to utilize the HP Solution Center software to connect to my
L7680, it tells me it can not find any HP devices to connect to (I currently
have 2 ; 1-OJ6110xi & the L7680)
3.If I uninstall and reinstall their software it will not completely remove
the previously installed version and then it will not completey install the
new software.
4. If I try to connect the printer directly to the network the HP software
can not locate my printer even though I can use my Browser to go to the IP
address just fine.

While I find it difficult to believe that these are MS Windows XP problems,
HP insists that your Security patches or SP2 are the culprit and I need to
address the problem directly with you for a fix.

Can you help?

I'd say the primary fault here lies with the HP software that will not
uninstall correctly.

Ask HP for an uninstall utility, because you are not going to get anything
working correctly until their software is totally removed, and there is no
reason why you should have to do a format and total reinstall just because
their software is not compliant.
--
Cari (MS-MVP) Printing & Imaging
www.coribright.com/windows

"golfer1" wrote in message
...
I have been told by HP Technical Support that all of the problems I have
been
experiencing are due to Windows XP updates. If this is correct then
possibly you have some patches/solutions for my issues.
1. After loading the HP software, windows will not shut down or restart
without a hard reboot.
2.When I try to utilize the HP Solution Center software to connect to my
L7680, it tells me it can not find any HP devices to connect to (I
currently
have 2 ; 1-OJ6110xi & the L7680)
3.If I uninstall and reinstall their software it will not completely
remove
the previously installed version and then it will not completey install
the
new software.
4. If I try to connect the printer directly to the network the HP software
can not locate my printer even though I can use my Browser to go to the IP
address just fine.

While I find it difficult to believe that these are MS Windows XP
problems,
HP insists that your Security patches or SP2 are the culprit and I need to
address the problem directly with you for a fix.

Can you help?

I have used their "OJProL7X00_scrubber_8" software removal tool,
unfortunately it is not very effective. When I try to discuss this with the
HP technical support they don't have a solution other than to tell me it is a
problem with the Windows Security patches.
"golfer1" wrote:

I have been told by HP Technical Support that all of the problems I have been
experiencing are due to Windows XP updates. If this is correct then
possibly you have some patches/solutions for my issues.
1. After loading the HP software, windows will not shut down or restart
without a hard reboot.
2.When I try to utilize the HP Solution Center software to connect to my
L7680, it tells me it can not find any HP devices to connect to (I currently
have 2 ; 1-OJ6110xi & the L7680)
3.If I uninstall and reinstall their software it will not completely remove
the previously installed version and then it will not completey install the
new software.
4. If I try to connect the printer directly to the network the HP software
can not locate my printer even though I can use my Browser to go to the IP
address just fine.

While I find it difficult to believe that these are MS Windows XP problems,
HP insists that your Security patches or SP2 are the culprit and I need to
address the problem directly with you for a fix.

Can you help?

I have the same problem. I just spoke to HP tech and he said an uninstall_l4
would wipe out the HP software and permit faxing from my HP 7650. After 2
hour process there was no improvement.

There does seem to be a problem reinstalling the MS Fax software. If you
try to do so after you've done an XP upgrade you are not able to access the
files.

Would appreciate an e-mail if you figure something out.


"golfer1" wrote:

I have used their "OJProL7X00_scrubber_8" software removal tool,
unfortunately it is not very effective. When I try to discuss this with the
HP technical support they don't have a solution other than to tell me it is a
problem with the Windows Security patches.
"golfer1" wrote:

I have been told by HP Technical Support that all of the problems I have been
experiencing are due to Windows XP updates. If this is correct then
possibly you have some patches/solutions for my issues.
1. After loading the HP software, windows will not shut down or restart
without a hard reboot.
2.When I try to utilize the HP Solution Center software to connect to my
L7680, it tells me it can not find any HP devices to connect to (I currently
have 2 ; 1-OJ6110xi & the L7680)
3.If I uninstall and reinstall their software it will not completely remove
the previously installed version and then it will not completey install the
new software.
4. If I try to connect the printer directly to the network the HP software
can not locate my printer even though I can use my Browser to go to the IP
address just fine.

While I find it difficult to believe that these are MS Windows XP problems,
HP insists that your Security patches or SP2 are the culprit and I need to
address the problem directly with you for a fix.

Can you help?