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all fax printers are inaccessible is my error message.
I had this posted in the wrong group as the responses were not even close to
proving my problem was understood. So I am trying in this group since it is more appropriate. I lost my access to my fax console a month or so ago. With the help of the internet I was able to determine that the fax console file had been removed by one of my antivirus or spyware programs and quaranteened it. I determined this by searching for the file name provided, located and then restored it. Console and contents came back. Now it has happened again and I can't locate the file that I need to restore. Please reply back with the name of the file that I should be searching for, then restoring. Assuming this is the problem this time. I have already cleaned the registry and also tried the "faxfix" regedit solution with no luck. I look forward to seeing replies to bail me out of my fax console trouble. I have Windows XP Home Edition installed with SP2. Thank you in advance. |
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all fax printers are inaccessible is my error message.
The symptoms you list suggest your security database may be corrupt. Many
users who have updated an older version of Windows XP to SP2 before they try to install the fax service or who attempt to reinstall fax on an SP2 system appear to be encountering a problem installing it. In these cases there is no error message during the installation (distinguishing this from the very common problem where the installation routine states it cannot find the necessary files). The installation appears to proceed without error, but when it is over there is no fax printer apparent and any attempt to send a fax results in the error message "Fax server information cannot be retrieved. The Fax Wizard will now close." This problem appears to occur because the security data base is corrupted as documented he http://support.microsoft.com/kb/884018/EN-US/ You cannot add a Windows component in Windows XP Note that this article describes a hotfix that users can obtain that might fix the problem and that Microsoft does NOT recommend simply running the Esentutl.exe utility to recover from security database corruption. You can either: 1. Get the hotfix mentioned in the KB article and install it. Microsoft usually waives any charges for support calls to get supported hotfixes listed in Knowledge Base articles. 2. Try this procedure using the Esentutl.exe utility mentioned in the KB article to recover from security database corruption: http://h10025.www1.hp.com/ewfrf/wc/g...name=c00270202 HP and Compaq Notebook PCs: Unable to Install Windows XP Fax Software I can report that the Esentutl utility has corrected the problem in a number of cases, HOWEVER, note that Microsoft does NOT recommend that you use the utility and would prefer you try the hotfix. Hal -- Hal Hostetler, CPBE -- Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX http://www.kvoa.com -- "When News breaks, we fix it!" KVOA Television, Tucson, AZ. NBC Channel 4 Live at Hot Licks - www.badnewsbluesband.com "er. mess. all printers are inaccessible" osoft.com wrote in message ... I had this posted in the wrong group as the responses were not even close to proving my problem was understood. So I am trying in this group since it is more appropriate. I lost my access to my fax console a month or so ago. With the help of the internet I was able to determine that the fax console file had been removed by one of my antivirus or spyware programs and quaranteened it. I determined this by searching for the file name provided, located and then restored it. Console and contents came back. Now it has happened again and I can't locate the file that I need to restore. Please reply back with the name of the file that I should be searching for, then restoring. Assuming this is the problem this time. I have already cleaned the registry and also tried the "faxfix" regedit solution with no luck. I look forward to seeing replies to bail me out of my fax console trouble. I have Windows XP Home Edition installed with SP2. Thank you in advance. |
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