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#1
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upgraded to Office 2007 and Fax Console is Blank
I upgraded a windows XP computer that had Office 2000 on it to Office 2007
and when she opended her fax Console her set up info and address book and in and out fax logs are gone. are they still there or how can i save them or export them and then import back after i install Office 2007. i did a system restore and returned it to the day before the Office upgrade and all is back to where it was. thanks. Roy -- Roy Walker University of South Carolina School of Medicine Pediatrics IT Support |
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#2
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upgraded to Office 2007 and Fax Console is Blank
It's usually better to uninstall older versions of Office before installing
newer ones; Office Upgrades often have problems. As to the Fax console, the only effect the upgrade should have had was possibly a missing address book; Outlook 2007 may not install with the Outlook Address Book service which would have caused the Contacts folder to not appear as a Fax address book. It should not have affected the Fax logs. Hal -- Hal Hostetler, CPBE -- Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX http://www.kvoa.com -- "When News breaks, we fix it!" KVOA Television, Tucson, AZ. NBC Channel 4 Live at Hot Licks - www.badnewsbluesband.com "roy Walker" wrote in message ... I upgraded a windows XP computer that had Office 2000 on it to Office 2007 and when she opended her fax Console her set up info and address book and in and out fax logs are gone. are they still there or how can i save them or export them and then import back after i install Office 2007. i did a system restore and returned it to the day before the Office upgrade and all is back to where it was. thanks. Roy -- Roy Walker University of South Carolina School of Medicine Pediatrics IT Support |
#3
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upgraded to Office 2007 and Fax Console is Blank
Hi Hal.. thanks for the insite. we use Groupwise for our email.. is there a
way i can export the fax address book if it is in outlook and then import it back after i do the upgrade. i think i can copy the logs to a text file... thanks.. roy -- Roy Walker University of South Carolina School of Medicine Pediatrics IT Support "Hal Hostetler [MVP P/I]" wrote: It's usually better to uninstall older versions of Office before installing newer ones; Office Upgrades often have problems. As to the Fax console, the only effect the upgrade should have had was possibly a missing address book; Outlook 2007 may not install with the Outlook Address Book service which would have caused the Contacts folder to not appear as a Fax address book. It should not have affected the Fax logs. Hal -- Hal Hostetler, CPBE -- Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX http://www.kvoa.com -- "When News breaks, we fix it!" KVOA Television, Tucson, AZ. NBC Channel 4 Live at Hot Licks - www.badnewsbluesband.com "roy Walker" wrote in message ... I upgraded a windows XP computer that had Office 2000 on it to Office 2007 and when she opended her fax Console her set up info and address book and in and out fax logs are gone. are they still there or how can i save them or export them and then import back after i install Office 2007. i did a system restore and returned it to the day before the Office upgrade and all is back to where it was. thanks. Roy -- Roy Walker University of South Carolina School of Medicine Pediatrics IT Support |
#4
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upgraded to Office 2007 and Fax Console is Blank
Fax will use whatever address book is set as the default (for XP, that's set
with either Default Programs or from Internet Options|Programs). Outlook's contacts are stored in the Personal Folders file, so backing them up would be done by making a backup copy of the .PST file with Outlook closed. DO NOT try to import a .PST file (it causes lost data and Outlook Profile corruption), simply open it with 'File|Open|Outlook Data File', then drag and drop the contacts from the backup file to the current file. http://support.microsoft.com/kb/197577/en-us "Show this folder as an e-mail Address Book" check box is dimmed in Outlook Contact folder properties Hal -- Hal Hostetler, CPBE -- Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX http://www.kvoa.com -- "When News breaks, we fix it!" KVOA Television, Tucson, AZ. NBC Channel 4 Live at Hot Licks - www.badnewsbluesband.com "roy Walker" wrote in message ... Hi Hal.. thanks for the insite. we use Groupwise for our email.. is there a way i can export the fax address book if it is in outlook and then import it back after i do the upgrade. i think i can copy the logs to a text file... thanks.. roy -- Roy Walker University of South Carolina School of Medicine Pediatrics IT Support "Hal Hostetler [MVP P/I]" wrote: It's usually better to uninstall older versions of Office before installing newer ones; Office Upgrades often have problems. As to the Fax console, the only effect the upgrade should have had was possibly a missing address book; Outlook 2007 may not install with the Outlook Address Book service which would have caused the Contacts folder to not appear as a Fax address book. It should not have affected the Fax logs. Hal -- Hal Hostetler, CPBE -- Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX http://www.kvoa.com -- "When News breaks, we fix it!" KVOA Television, Tucson, AZ. NBC Channel 4 Live at Hot Licks - www.badnewsbluesband.com "roy Walker" wrote in message ... I upgraded a windows XP computer that had Office 2000 on it to Office 2007 and when she opended her fax Console her set up info and address book and in and out fax logs are gone. are they still there or how can i save them or export them and then import back after i install Office 2007. i did a system restore and returned it to the day before the Office upgrade and all is back to where it was. thanks. Roy -- Roy Walker University of South Carolina School of Medicine Pediatrics IT Support |
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