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Computer Freezes on Windows Boot
Hi Everyone,
I had some issues with malware and viruses and ran Norton Anti Virus, Super Anti Spy and a program called Remove it, which someone suggested I use in another newsgroup. I now think I have got ride of all my viruses and spyware, however now when I restart my computer it freezes at the windows screen and the blue status bar just keeps running and running. I can start the computer in safe mode; hence this post, but I don’t know how to resolve the problem of the computer freezing on start up. I would be grateful for any help on this matter. Thanks a million in advance. TA JC |
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#2
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Computer Freezes on Windows Boot
Belprice wrote:
Hi Everyone, I had some issues with malware and viruses and ran Norton Anti Virus, Super Anti Spy and a program called Remove it, which someone suggested I use in another newsgroup. I now think I have got ride of all my viruses and spyware, however now when I restart my computer it freezes at the windows screen and the blue status bar just keeps running and running. I can start the computer in safe mode; hence this post, but I don?t know how to resolve the problem of the computer freezing on start up. Either the machine is still infected and/or the infections damaged the operating system. You can go through some more thorough malware removal steps to see if that fixes things or you can back up your data and clean-install Windows since a repair install is not likely to work. I recommend doing the clean install, but that is of course your choice. Go through these general malware removal steps systematically - http://www.elephantboycomputers.com/...moving_Malware Include scanning with David Lipman's Multi_AV and follow instructions to do all scans in Safe Mode. Please see the special Notes regarding using Multi_AV in Vista. http://www.elephantboycomputers.com/page2.html#Multi-AV - instructions http://tinyurl.com/yoeru3 - download link and more instructions You can also check to see if there are targeted removal steps for your malware he Bleeping Computer removal how-to's - http://www.bleepingcomputer.com/forums/forum55.html Or he Malwarebytes malware removal guides - http://tinyurl.com/5xrpft When all else fails, get guided help. Choose one of the specialty forums listed at the first link. Register and read its posting FAQ. PLEASE DO NOT POST LOGS IN THE MS NEWSGROUPS. If you can't do the work yourself (and there is no shame in admitting this isn't your cup of tea), take the machine to a professional computer repair shop (not your local equivalent of BigComputerStore/GeekSquad). Please be aware that not all local shops are skilled at removing malware and even if they are, your computer may be so infested that Windows will need to be clean-installed. If possible, have all your data backed up before you take the machine into a shop. Malke -- MS-MVP Elephant Boy Computers - Don't Panic! FAQ - http://www.elephantboycomputers.com/#FAQ |
#3
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Computer Freezes on Windows Boot
give a REPAIR install a try.
it might just work. if not you still have the option of a CLEAN install. "Belprice" wrote in message ... Hi Everyone, I had some issues with malware and viruses and ran Norton Anti Virus, Super Anti Spy and a program called Remove it, which someone suggested I use in another newsgroup. I now think I have got ride of all my viruses and spyware, however now when I restart my computer it freezes at the windows screen and the blue status bar just keeps running and running. I can start the computer in safe mode; hence this post, but I don’t know how to resolve the problem of the computer freezing on start up. I would be grateful for any help on this matter. Thanks a million in advance. TA JC |
#4
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Computer Freezes on Windows Boot
On Sun, 14 Dec 2008 03:06:03 -0800, Belprice
wrote: Hi Everyone, I had some issues with malware and viruses and ran Norton Anti Virus, Super Anti Spy and a program called Remove it, which someone suggested I use in another newsgroup. Answered in another newsgroup. Please do not send the same message separately to more than one newsgroup (called multiposting). Doing so just fragments the thread, so someone who answers in one newsgroup doesn't get to see answers from others in another newsgroup. And for those who read all the newsgroups the message is multiposted to, they see the message multiple times instead of once (they would see it only once if you correctly crossposted instead). This wastes everyone's time, and gets you poorer help than you should get. If you must send the same message to more than one newsgroup, please do so by crossposting -- sending a single message simultaneously to multiple newsgroups (but only to a *few* related newsgroups). Please see "Multiposting vs Crossposting" at http://www.blakjak.demon.co.uk/mul_crss.htm -- Ken Blake, Microsoft MVP - Windows Desktop Experience Please Reply to the Newsgroup |
#5
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Computer Freezes on Windows Boot
"Belprice" wrote in message ... Hi Everyone, I had some issues with malware and viruses and ran Norton Anti Virus, Super Anti Spy and a program called Remove it, which someone suggested I use in another newsgroup. I now think I have got ride of all my viruses and spyware, however now when I restart my computer it freezes at the windows screen and the blue status bar just keeps running and running. I can start the computer in safe mode; hence this post, but I don't know how to resolve the problem of the computer freezing on start up. I would be grateful for any help on this matter. Thanks a million in advance. TA JC Hi Have a look at Event Viewer, it may give you a clue if a particular program is causing the computer to freeze. Control Panel/Admin Tools/Event Viewer Regards Bill |
#6
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Computer Freezes on Windows Boot
there are a variety of things
that can de stabilize windows and may seem that there is an infection at play. for example, a service could be enabled which should not or a device is failing or mis configured or whatever... the causes for windows becoming unstable are many and just not due to infection(s). if you found safe mode performing well, then i would suggest the clean boot method to normalize normal mode. the above is simply one attempt to begin the process of eliminating the cause of : Computer Freezes on Windows Bootup --------- in all fairness, if you were actually infected and the infection was removed, then it would be highly likely that you would have also needed to repair your windows system via your windows cd. -- db·´¯`·...¸)))º DatabaseBen, Retired Professional - Systems Analyst - Database Developer - Accountancy - Veteran of the Armed Forces "Belprice" wrote in message ... Hi Everyone, I had some issues with malware and viruses and ran Norton Anti Virus, Super Anti Spy and a program called Remove it, which someone suggested I use in another newsgroup. I now think I have got ride of all my viruses and spyware, however now when I restart my computer it freezes at the windows screen and the blue status bar just keeps running and running. I can start the computer in safe mode; hence this post, but I don’t know how to resolve the problem of the computer freezing on start up. I would be grateful for any help on this matter. Thanks a million in advance. TA JC |
#8
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Computer Freezes on Windows Boot
Hi Bill ,
And others helping with this problem. I am still working through the problem/s and thanks for your help and suggestions. I did have a look at the event log and there are loads of "warning, information signs and exclamations marks and sadly none of this made any sense to me. Ta Ta "Bill P" wrote: "Belprice" wrote in message ... Hi Everyone, I had some issues with malware and viruses and ran Norton Anti Virus, Super Anti Spy and a program called Remove it, which someone suggested I use in another newsgroup. I now think I have got ride of all my viruses and spyware, however now when I restart my computer it freezes at the windows screen and the blue status bar just keeps running and running. I can start the computer in safe mode; hence this post, but I don't know how to resolve the problem of the computer freezing on start up. I would be grateful for any help on this matter. Thanks a million in advance. TA JC Hi Have a look at Event Viewer, it may give you a clue if a particular program is causing the computer to freeze. Control Panel/Admin Tools/Event Viewer Regards Bill |
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