keystroke errors

not sure if i'm in the right area...didn't know how to define the problem.

anyway, what is happening is that users are accidentally hitting a certain
keystroke combination that is turning on french characters (e.g. the question
mark key becomes the letter e with an accent). i do not know what
combination their fingers hit just the end result. the only solution that i
know of is a restart of their system. is there an undo keystroke combo?

thx

and sorry if i'm in the wrong bucket.
--
Michelle

Michelle wrote:
not sure if i'm in the right area...didn't know how to define the
problem.

anyway, what is happening is that users are accidentally hitting a
certain keystroke combination that is turning on french characters
(e.g. the question mark key becomes the letter e with an accent). i
do not know what combination their fingers hit just the end result.
the only solution that i know of is a restart of their system. is
there an undo keystroke combo?

thx

and sorry if i'm in the wrong bucket.

It sounds like you might have an additional input language available that
you don't need and keep switching to (by inadvertently hitting, IIRC, Alt +
Shift by default). You could either:

1) Remove the French language altogether, if you won't be needing it
In Control Panel, go to "Regional and Language Options", choose the
"Languages" tab across the top, then the "Details" button under "Text
services and input languages". In the "Text Services and Input Languages"
box that comes up, ensure the "Default input language" is set to what you
desire, then in the "Installed services" below, click to select and then
"Remove" other(s) that you don't want, eg "French (France)". "OK" your way
back out.

2) If you want to keep the French, disable the key sequence that does the
switching
In the "Text Services and Input Languages" box described above, click on
"Key Settings" and modify the appropriate "Switch..." by clicking on it to
select it and then clicking the "Change Key Sequence" button. For "None",
un-tick the "Switch input languages" or "Switch keyboard layouts" as
appropriate. "OK" your way back out. You can "manually" change to the French
input by selecting it in the "Text Services and Input Languages" dialog as
the default input language via the drop-down menu.

Actually, having just reread your post, what you specifically asked for was
an "undo" keystroke combination. For this, look in the "Advanced Key
Settings" dialog detailed in (2) above to establish what keys you're
accidentally pressing, and press them again. Sounds to me, though, like your
users and you don't want the French at all, in which case I'd go for (1)
above.

Hope this helps.

Michelle wrote:
not sure if i'm in the right area...didn't know how to define the
problem.

anyway, what is happening is that users are accidentally hitting a
certain keystroke combination that is turning on french characters
(e.g. the question mark key becomes the letter e with an accent). i
do not know what combination their fingers hit just the end result.
the only solution that i know of is a restart of their system. is
there an undo keystroke combo?

thx

and sorry if i'm in the wrong bucket.

It sounds like you might have an additional input language available that
you don't need and keep switching to (by inadvertently hitting, IIRC, Alt +
Shift by default). You could either:

1) Remove the French language altogether, if you won't be needing it
In Control Panel, go to "Regional and Language Options", choose the
"Languages" tab across the top, then the "Details" button under "Text
services and input languages". In the "Text Services and Input Languages"
box that comes up, ensure the "Default input language" is set to what you
desire, then in the "Installed services" below, click to select and then
"Remove" other(s) that you don't want, eg "French (France)". "OK" your way
back out.

2) If you want to keep the French, disable the key sequence that does the
switching
In the "Text Services and Input Languages" box described above, click on
"Key Settings" and modify the appropriate "Switch..." by clicking on it to
select it and then clicking the "Change Key Sequence" button. For "None",
un-tick the "Switch input languages" or "Switch keyboard layouts" as
appropriate. "OK" your way back out. You can "manually" change to the French
input by selecting it in the "Text Services and Input Languages" dialog as
the default input language via the drop-down menu.

Actually, having just reread your post, what you specifically asked for was
an "undo" keystroke combination. For this, look in the "Advanced Key
Settings" dialog detailed in (2) above to establish what keys you're
accidentally pressing, and press them again. Sounds to me, though, like your
users and you don't want the French at all, in which case I'd go for (1)
above.

Hope this helps.