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#1
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delete old usb infomation in registry
Hello,
I having problems with software Motorla Phone Tools v5 & apparenty when i connect my phone (Razor v3m) to the usb port i get fatal error & motorola told me its in my registry, i can use this on other pc no problems, using XP Pro SP3. is there a tool that can clean out old hardware u had installed & a way to clear all USB ports, i did a repair install no dice didnt work. i dont want to reformat pc i hear there a fix to this. thanks |
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#2
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delete old usb infomation in registry
On May 5, 8:27*pm, "Bandit" nomore@spam wrote:
Hello, I having problems with software Motorla Phone Tools v5 & apparenty when i connect my phone (Razor v3m) to the usb port i get fatal error & motorola told me its in my registry, i can use this on other pc no problems, using XP Pro SP3. is there a tool that can clean out old hardware u had installed & a way to clear all USB ports, i did a repair install no dice didnt work. i dont want to reformat pc i hear there a fix to this. thanks You need to say exactly what the error message says, and I mean exactly! What do you think is supposed to happen when you plug your phone in? If you get an error, that means that at least Windows sees something happening out there so that is a good thing. I would not tinker with your registry yet or download any tools that claim to be able to cure registry problems. If you do that, you might end up having to reformat. |
#3
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delete old usb infomation in registry
On May 5, 8:27*pm, "Bandit" nomore@spam wrote:
Hello, I having problems with software Motorla Phone Tools v5 & apparenty when i connect my phone (Razor v3m) to the usb port i get fatal error & motorola told me its in my registry, i can use this on other pc no problems, using XP Pro SP3. is there a tool that can clean out old hardware u had installed & a way to clear all USB ports, i did a repair install no dice didnt work. i dont want to reformat pc i hear there a fix to this. thanks You need to say exactly what the error message says, and I mean exactly! What do you think is supposed to happen when you plug your phone in? If you get an error, that means that at least Windows sees something happening out there so that is a good thing. I would not tinker with your registry yet or download any tools that claim to be able to cure registry problems. If you do that, you might end up having to reformat. |
#4
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delete old usb infomation in registry
Without the specific error message it would be hard
to tell what need fixing, and if Moto can't fix it then using a registry cleaner would be like turning a 600 pound ape loss in your house. -- JS http://www.pagestart.com "Bandit" nomore@spam wrote in message ... Hello, I having problems with software Motorla Phone Tools v5 & apparenty when i connect my phone (Razor v3m) to the usb port i get fatal error & motorola told me its in my registry, i can use this on other pc no problems, using XP Pro SP3. is there a tool that can clean out old hardware u had installed & a way to clear all USB ports, i did a repair install no dice didnt work. i dont want to reformat pc i hear there a fix to this. thanks |
#5
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delete old usb infomation in registry
Without the specific error message it would be hard
to tell what need fixing, and if Moto can't fix it then using a registry cleaner would be like turning a 600 pound ape loss in your house. -- JS http://www.pagestart.com "Bandit" nomore@spam wrote in message ... Hello, I having problems with software Motorla Phone Tools v5 & apparenty when i connect my phone (Razor v3m) to the usb port i get fatal error & motorola told me its in my registry, i can use this on other pc no problems, using XP Pro SP3. is there a tool that can clean out old hardware u had installed & a way to clear all USB ports, i did a repair install no dice didnt work. i dont want to reformat pc i hear there a fix to this. thanks |
#6
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delete old usb infomation in registry
"Bandit" nomore@spam wrote in message
... Hello, I having problems with software Motorla Phone Tools v5 & apparenty when i connect my phone (Razor v3m) to the usb port i get fatal error & motorola told me its in my registry, i can use this on other pc no problems, using XP Pro SP3. is there a tool that can clean out old hardware u had installed & a way to clear all USB ports, i did a repair install no dice didnt work. i dont want to reformat pc i hear there a fix to this. thanks Repair installs, as you notice, leave installed software intact. This is because they replace system files, and pretty much leave the registry intact. So, for problems that reside in the registry, a repair install is a waste of time. If Motorola told you the problem is in the registry, they should have some indication of what to remove. Searching for and deleting anything with Motorola in it might be a good start. HTH -pk |
#7
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delete old usb infomation in registry
"Bandit" nomore@spam wrote in message
... Hello, I having problems with software Motorla Phone Tools v5 & apparenty when i connect my phone (Razor v3m) to the usb port i get fatal error & motorola told me its in my registry, i can use this on other pc no problems, using XP Pro SP3. is there a tool that can clean out old hardware u had installed & a way to clear all USB ports, i did a repair install no dice didnt work. i dont want to reformat pc i hear there a fix to this. thanks Repair installs, as you notice, leave installed software intact. This is because they replace system files, and pretty much leave the registry intact. So, for problems that reside in the registry, a repair install is a waste of time. If Motorola told you the problem is in the registry, they should have some indication of what to remove. Searching for and deleting anything with Motorola in it might be a good start. HTH -pk |
#8
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delete old usb infomation in registry
On May 5, 8:56*pm, Jose wrote:
On May 5, 8:27*pm, "Bandit" nomore@spam wrote: Hello, I having problems with software Motorla Phone Tools v5 & apparenty when i connect my phone (Razor v3m) to the usb port i get fatal error & motorola told me its in my registry, i can use this on other pc no problems, using XP Pro SP3. is there a tool that can clean out old hardware u had installed & a way to clear all USB ports, i did a repair install no dice didnt work. i dont want to reformat pc i hear there a fix to this. thanks You need to say exactly what the error message says, and I mean exactly! What do you think is supposed to happen when you plug your phone in? If you get an error, that means that at least Windows sees something happening out there so that is a good thing. I would not tinker with your registry yet or download any tools that claim to be able to cure registry problems. *If you do that, you might end up having to reformat. The non specific response from Motorola that it is in your registry could mean that they have no idea what the problem is and telling you it is in the registry gets you off their back. I would interpret a response like that with no details to mean "I have no idea". If they recognize your yet to be mentioned error message and knew the solution was a registry change it would seem to me thy would help you fix it. Without more details, we could also only make some guesses and you can "try" many things, but I don't like guessing or just trying things to find an answer. |
#9
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delete old usb infomation in registry
On May 5, 8:56*pm, Jose wrote:
On May 5, 8:27*pm, "Bandit" nomore@spam wrote: Hello, I having problems with software Motorla Phone Tools v5 & apparenty when i connect my phone (Razor v3m) to the usb port i get fatal error & motorola told me its in my registry, i can use this on other pc no problems, using XP Pro SP3. is there a tool that can clean out old hardware u had installed & a way to clear all USB ports, i did a repair install no dice didnt work. i dont want to reformat pc i hear there a fix to this. thanks You need to say exactly what the error message says, and I mean exactly! What do you think is supposed to happen when you plug your phone in? If you get an error, that means that at least Windows sees something happening out there so that is a good thing. I would not tinker with your registry yet or download any tools that claim to be able to cure registry problems. *If you do that, you might end up having to reformat. The non specific response from Motorola that it is in your registry could mean that they have no idea what the problem is and telling you it is in the registry gets you off their back. I would interpret a response like that with no details to mean "I have no idea". If they recognize your yet to be mentioned error message and knew the solution was a registry change it would seem to me thy would help you fix it. Without more details, we could also only make some guesses and you can "try" many things, but I don't like guessing or just trying things to find an answer. |
#10
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delete old usb infomation in registry
"Bandit" nomore@spam wrote in
: Hello, I having problems with software Motorla Phone Tools v5 & apparenty when i connect my phone (Razor v3m) to the usb port i get fatal error & motorola told me its in my registry, i can use this on other pc no problems, using XP Pro SP3. is there a tool that can clean out old hardware u had installed & a way to clear all USB ports, i did a repair install no dice didnt work. i dont want to reformat pc i hear there a fix to this. thanks Checkout: http://www.uwe-sieber.de/usbtrouble_e.html There are a few references to registry entries in that troubleshooting guide. HTH, John |
#11
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delete old usb infomation in registry
"Bandit" nomore@spam wrote in
: Hello, I having problems with software Motorla Phone Tools v5 & apparenty when i connect my phone (Razor v3m) to the usb port i get fatal error & motorola told me its in my registry, i can use this on other pc no problems, using XP Pro SP3. is there a tool that can clean out old hardware u had installed & a way to clear all USB ports, i did a repair install no dice didnt work. i dont want to reformat pc i hear there a fix to this. thanks Checkout: http://www.uwe-sieber.de/usbtrouble_e.html There are a few references to registry entries in that troubleshooting guide. HTH, John |
#12
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delete old usb infomation in registry
On May 6, 8:51*pm, John Wunderlich wrote:
"Bandit" nomore@spam wrote : Hello, I having problems with software Motorla Phone Tools v5 & apparenty when i connect my phone (Razor v3m) to the usb port i get fatal error & motorola told me its in my registry, i can use this on other pc no problems, using XP Pro SP3. is there a tool that can clean out old hardware u had installed & a way to clear all USB ports, i did a repair install no dice didnt work. i dont want to reformat pc i hear there a fix to this. thanks Checkout: * http://www.uwe-sieber.de/usbtrouble_e.html There are a few references to registry entries in that troubleshooting guide. HTH, * John Especially the "USB drive not working stable" section. Uwe has a link to someone else's web site. That web site has details, along with Microsoft "command-line" hardware manager Devcon, can reset most USB device lists. |
#13
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delete old usb infomation in registry
On May 6, 8:51*pm, John Wunderlich wrote:
"Bandit" nomore@spam wrote : Hello, I having problems with software Motorla Phone Tools v5 & apparenty when i connect my phone (Razor v3m) to the usb port i get fatal error & motorola told me its in my registry, i can use this on other pc no problems, using XP Pro SP3. is there a tool that can clean out old hardware u had installed & a way to clear all USB ports, i did a repair install no dice didnt work. i dont want to reformat pc i hear there a fix to this. thanks Checkout: * http://www.uwe-sieber.de/usbtrouble_e.html There are a few references to registry entries in that troubleshooting guide. HTH, * John Especially the "USB drive not working stable" section. Uwe has a link to someone else's web site. That web site has details, along with Microsoft "command-line" hardware manager Devcon, can reset most USB device lists. |
#14
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delete old usb information in registry
"smlunatick" wrote in message ... On May 6, 8:51 pm, John Wunderlich wrote: "Bandit" nomore@spam wrote : Hello, I having problems with software Motorla Phone Tools v5 & apparenty when i connect my phone (Razor v3m) to the usb port i get fatal error & motorola told me its in my registry, i can use this on other pc no problems, using XP Pro SP3. is there a tool that can clean out old hardware u had installed & a way to clear all USB ports, i did a repair install no dice didnt work. i dont want to reformat pc i hear there a fix to this. thanks Checkout: http://www.uwe-sieber.de/usbtrouble_e.html There are a few references to registry entries in that troubleshooting guide. HTH, John Especially the "USB drive not working stable" section. Uwe has a link to someone else's web site. That web site has details, along with Microsoft "command-line" hardware manager Devcon, can reset most USB device lists. The Windows XP registry contains details of all devices that you have installed on your computer, including devices that you no longer use. This can cause conflicts and other problems, if a previous installation has failed for any reason. By default, Device Manager only shows devices that are still connected to the computer. Consequently, Device Manager does not display "problem devices" that are no longer connected to your computer - or devices that your computer cannot detect properly. You have asked about "a tool that can clean out old hardware & a way to clear all USB ports. The following suggestion, which does not require any special "tools" might help (but no guarantees). Firstly, create a Restore Point - just in case. Then, disconnect the Motorola from your computer and uninstall any Motorola programs (via Control Panel). Configure Device Manager to show "hidden devices". There are two slightly different ways to show "hidden devices": 1. Configure Device Manager on a one-off basis - or 2. Configure Device Manager to always show hidden devices (my preferred option). You will find full instructions at http://support.microsoft.com/kb/315539. Following configuration of Device Manager, the unplugged devices will still not appear automatically. To reveal details of unplugged devices, you must open Device Manger and click on View. Then, select "Show Hidden Devices". The icons and details of unplugged devices will be identified in a lighter typeface. Scroll down through the complete list, and right click on any problem item (identified with a yellow triangle and explanation mark). Click on the uninstall option to remove any problem items. I would also uninstall those items that relate to the Motorola. It is up to you whether to also uninstall some or all of the USB controllers or USB Hubs. That should probably be a last resort. Exit from Device Manager. Reboot your computer, but do not re-connect the Motorola at this stage. Windows XP should identify and re-install any plug and play devices that you have uninstalled (but only if they are still connected). Then, reinstall the Motorola. In most cases, you will need to re-install drivers from the manufacturer's CD, before you connect the device. However, you should always follow the manufacturer's instructions. |
#15
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delete old usb information in registry
"smlunatick" wrote in message ... On May 6, 8:51 pm, John Wunderlich wrote: "Bandit" nomore@spam wrote : Hello, I having problems with software Motorla Phone Tools v5 & apparenty when i connect my phone (Razor v3m) to the usb port i get fatal error & motorola told me its in my registry, i can use this on other pc no problems, using XP Pro SP3. is there a tool that can clean out old hardware u had installed & a way to clear all USB ports, i did a repair install no dice didnt work. i dont want to reformat pc i hear there a fix to this. thanks Checkout: http://www.uwe-sieber.de/usbtrouble_e.html There are a few references to registry entries in that troubleshooting guide. HTH, John Especially the "USB drive not working stable" section. Uwe has a link to someone else's web site. That web site has details, along with Microsoft "command-line" hardware manager Devcon, can reset most USB device lists. The Windows XP registry contains details of all devices that you have installed on your computer, including devices that you no longer use. This can cause conflicts and other problems, if a previous installation has failed for any reason. By default, Device Manager only shows devices that are still connected to the computer. Consequently, Device Manager does not display "problem devices" that are no longer connected to your computer - or devices that your computer cannot detect properly. You have asked about "a tool that can clean out old hardware & a way to clear all USB ports. The following suggestion, which does not require any special "tools" might help (but no guarantees). Firstly, create a Restore Point - just in case. Then, disconnect the Motorola from your computer and uninstall any Motorola programs (via Control Panel). Configure Device Manager to show "hidden devices". There are two slightly different ways to show "hidden devices": 1. Configure Device Manager on a one-off basis - or 2. Configure Device Manager to always show hidden devices (my preferred option). You will find full instructions at http://support.microsoft.com/kb/315539. Following configuration of Device Manager, the unplugged devices will still not appear automatically. To reveal details of unplugged devices, you must open Device Manger and click on View. Then, select "Show Hidden Devices". The icons and details of unplugged devices will be identified in a lighter typeface. Scroll down through the complete list, and right click on any problem item (identified with a yellow triangle and explanation mark). Click on the uninstall option to remove any problem items. I would also uninstall those items that relate to the Motorola. It is up to you whether to also uninstall some or all of the USB controllers or USB Hubs. That should probably be a last resort. Exit from Device Manager. Reboot your computer, but do not re-connect the Motorola at this stage. Windows XP should identify and re-install any plug and play devices that you have uninstalled (but only if they are still connected). Then, reinstall the Motorola. In most cases, you will need to re-install drivers from the manufacturer's CD, before you connect the device. However, you should always follow the manufacturer's instructions. |
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