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#1
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Fax console doesn't display sent or received faxes
I recently installed fax service with a COM2 attached external modem. I can
send and receive faxes using fax wizard or fax printer, but they are not displayed in fax console and therefore I cannot display or print them. After opneing the fax console or selection a fax location to display, the consoles displays "Refreshing..." in its status line and spins the CPU for about 10 secs. After then the mesage "All fax printers ar inaccessible." is displayed -- Regards Uwe |
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#2
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Fax console doesn't display sent or received faxes
State how you installed Windows XP Fax, how you configured your fax account,
and why you are certain this modem supports class 1 or 2 fax and is in the WHCL. State what you see when you examine your Fax Account properties in the Fax Console. State what you mean by "fax wizard" and what other fax software is installed on your partition. -- Russ Valentine [MVP-Outlook] "Weisenheimer" wrote in message ... I recently installed fax service with a COM2 attached external modem. I can send and receive faxes using fax wizard or fax printer, but they are not displayed in fax console and therefore I cannot display or print them. After opneing the fax console or selection a fax location to display, the consoles displays "Refreshing..." in its status line and spins the CPU for about 10 secs. After then the mesage "All fax printers ar inaccessible." is displayed -- Regards Uwe |
#3
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Fax console doesn't display sent or received faxes
Hi Russ, pls. find my answers below labelled with ..up.
Nevertheless I feel that you have not read my post but used canned text with questions already mentioned in my original post. Is this your understanding of Microsoft Service Excellence? -- Regards Uwe "Russ Valentine [MVP-Outlook]" wrote: State how you installed Windows XP Fax, how you configured your fax account, and why you are certain this modem supports class 1 or 2 fax and is in the WHCL. ...up: I installed it according to the online help on "Installing fax service". My fax modem is an external class 1 and 2.0 fax attached to COM2 (EXAR with a rockwell chip). And as can send and receive faxes without any problem. I don't know what WHCL means. If you mention the registry: yes the fax is there and properly configured under HKLM\Software\Microsoft\Fax State what you see when you examine your Fax Account properties in the Fax Console. ...up: There is no menue item "Fax account properties" because it is an local fax. State what you mean by "fax wizard" and what other fax software is installed on your partition. ...up: Fax wizard is the an abbreviation of "Send Fax Wizard" which comes up when ond selects "File - Send a fax..." from the fax console menue. Its an easy way to sent one pager with simply formatted little text only. ...up There is no other fax software installed. I'm using Outlook 2007 but w/o any fax functionality. -- Russ Valentine [MVP-Outlook] "Weisenheimer" wrote in message ... I recently installed fax service with a COM2 attached external modem. I can send and receive faxes using fax wizard or fax printer, but they are not displayed in fax console and therefore I cannot display or print them. After opneing the fax console or selection a fax location to display, the consoles displays "Refreshing..." in its status line and spins the CPU for about 10 secs. After then the mesage "All fax printers ar inaccessible." is displayed -- Regards Uwe |
#4
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Fax console doesn't display sent or received faxes
That was certainly an inconsiderate response. You appear to be unfamiliar
with how end user newsgroups work. Good luck doing your own troubleshooting. -- Russ Valentine [MVP-Outlook] "Weisenheimer" wrote in message ... Hi Russ, pls. find my answers below labelled with ..up. Nevertheless I feel that you have not read my post but used canned text with questions already mentioned in my original post. Is this your understanding of Microsoft Service Excellence? -- Regards Uwe "Russ Valentine [MVP-Outlook]" wrote: State how you installed Windows XP Fax, how you configured your fax account, and why you are certain this modem supports class 1 or 2 fax and is in the WHCL. ..up: I installed it according to the online help on "Installing fax service". My fax modem is an external class 1 and 2.0 fax attached to COM2 (EXAR with a rockwell chip). And as can send and receive faxes without any problem. I don't know what WHCL means. If you mention the registry: yes the fax is there and properly configured under HKLM\Software\Microsoft\Fax State what you see when you examine your Fax Account properties in the Fax Console. ..up: There is no menue item "Fax account properties" because it is an local fax. State what you mean by "fax wizard" and what other fax software is installed on your partition. ..up: Fax wizard is the an abbreviation of "Send Fax Wizard" which comes up when ond selects "File - Send a fax..." from the fax console menue. Its an easy way to sent one pager with simply formatted little text only. ..up There is no other fax software installed. I'm using Outlook 2007 but w/o any fax functionality. -- Russ Valentine [MVP-Outlook] "Weisenheimer" wrote in message ... I recently installed fax service with a COM2 attached external modem. I can send and receive faxes using fax wizard or fax printer, but they are not displayed in fax console and therefore I cannot display or print them. After opneing the fax console or selection a fax location to display, the consoles displays "Refreshing..." in its status line and spins the CPU for about 10 secs. After then the mesage "All fax printers ar inaccessible." is displayed -- Regards Uwe |
#5
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Fax console doesn't display sent or received faxes
Hi all,
meanwhile I managed to solve the problem reported above. The problem was caused by a McAfee firewall configuration problem. Resetting the firewall configuration to its defaults did the trick. In detail, the image of fax console (fxsclnt.exe) was not recognized in "Program Permissions". After the reset to defaults, it was properly recognized. By setting 127.0.0.1 as a "Trusted" network I could also use some more restricting rules in the McAfee firewall as I did before. -- Regards Uwe "Weisenheimer" wrote: I recently installed fax service with a COM2 attached external modem. I can send and receive faxes using fax wizard or fax printer, but they are not displayed in fax console and therefore I cannot display or print them. After opneing the fax console or selection a fax location to display, the consoles displays "Refreshing..." in its status line and spins the CPU for about 10 secs. After then the mesage "All fax printers ar inaccessible." is displayed -- Regards Uwe |
#6
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Fax console doesn't display sent or received faxes
Hallo Russ,
motivated by your good wishes I could manage to solve the problem. Pls. consult my notes above. As I already have stated, your "canned" questions (you always respond with these) were far apart from topics gathering information detailing the problem. Disguising your behavior behind "netiquette" is really inconsiderate. -- Regards Uwe "Russ Valentine [MVP-Outlook]" wrote: That was certainly an inconsiderate response. You appear to be unfamiliar with how end user newsgroups work. Good luck doing your own troubleshooting. -- Russ Valentine [MVP-Outlook] "Weisenheimer" wrote in message ... Hi Russ, pls. find my answers below labelled with ..up. Nevertheless I feel that you have not read my post but used canned text with questions already mentioned in my original post. Is this your understanding of Microsoft Service Excellence? -- Regards Uwe "Russ Valentine [MVP-Outlook]" wrote: State how you installed Windows XP Fax, how you configured your fax account, and why you are certain this modem supports class 1 or 2 fax and is in the WHCL. ..up: I installed it according to the online help on "Installing fax service". My fax modem is an external class 1 and 2.0 fax attached to COM2 (EXAR with a rockwell chip). And as can send and receive faxes without any problem. I don't know what WHCL means. If you mention the registry: yes the fax is there and properly configured under HKLM\Software\Microsoft\Fax State what you see when you examine your Fax Account properties in the Fax Console. ..up: There is no menue item "Fax account properties" because it is an local fax. State what you mean by "fax wizard" and what other fax software is installed on your partition. ..up: Fax wizard is the an abbreviation of "Send Fax Wizard" which comes up when ond selects "File - Send a fax..." from the fax console menue. Its an easy way to sent one pager with simply formatted little text only. ..up There is no other fax software installed. I'm using Outlook 2007 but w/o any fax functionality. -- Russ Valentine [MVP-Outlook] "Weisenheimer" wrote in message ... I recently installed fax service with a COM2 attached external modem. I can send and receive faxes using fax wizard or fax printer, but they are not displayed in fax console and therefore I cannot display or print them. After opneing the fax console or selection a fax location to display, the consoles displays "Refreshing..." in its status line and spins the CPU for about 10 secs. After then the mesage "All fax printers ar inaccessible." is displayed -- Regards Uwe |
#7
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Fax console doesn't display sent or received faxes
Ridiculous. Not a canned response at all. FYI: problems troubleshooting
modem configuration with WFS and with that error message _always_ require knowing the same information: 1. How you installed the fax service and when (before or after various SP's) 2. Whether your modem supports faxing and is on the Windows Hardware Compatibility List 3. Whether other programs are installed that may have initialized your modem. Since you provided none of that information and wouldn't, then it is up to you to solve your problems. No need to insult those who try to help. You'll not get far that way. -- Russ Valentine [MVP-Outlook] "Weisenheimer" wrote in message ... Hallo Russ, motivated by your good wishes I could manage to solve the problem. Pls. consult my notes above. As I already have stated, your "canned" questions (you always respond with these) were far apart from topics gathering information detailing the problem. Disguising your behavior behind "netiquette" is really inconsiderate. -- Regards Uwe "Russ Valentine [MVP-Outlook]" wrote: That was certainly an inconsiderate response. You appear to be unfamiliar with how end user newsgroups work. Good luck doing your own troubleshooting. -- Russ Valentine [MVP-Outlook] "Weisenheimer" wrote in message ... Hi Russ, pls. find my answers below labelled with ..up. Nevertheless I feel that you have not read my post but used canned text with questions already mentioned in my original post. Is this your understanding of Microsoft Service Excellence? -- Regards Uwe "Russ Valentine [MVP-Outlook]" wrote: State how you installed Windows XP Fax, how you configured your fax account, and why you are certain this modem supports class 1 or 2 fax and is in the WHCL. ..up: I installed it according to the online help on "Installing fax service". My fax modem is an external class 1 and 2.0 fax attached to COM2 (EXAR with a rockwell chip). And as can send and receive faxes without any problem. I don't know what WHCL means. If you mention the registry: yes the fax is there and properly configured under HKLM\Software\Microsoft\Fax State what you see when you examine your Fax Account properties in the Fax Console. ..up: There is no menue item "Fax account properties" because it is an local fax. State what you mean by "fax wizard" and what other fax software is installed on your partition. ..up: Fax wizard is the an abbreviation of "Send Fax Wizard" which comes up when ond selects "File - Send a fax..." from the fax console menue. Its an easy way to sent one pager with simply formatted little text only. ..up There is no other fax software installed. I'm using Outlook 2007 but w/o any fax functionality. -- Russ Valentine [MVP-Outlook] "Weisenheimer" wrote in message ... I recently installed fax service with a COM2 attached external modem. I can send and receive faxes using fax wizard or fax printer, but they are not displayed in fax console and therefore I cannot display or print them. After opneing the fax console or selection a fax location to display, the consoles displays "Refreshing..." in its status line and spins the CPU for about 10 secs. After then the mesage "All fax printers ar inaccessible." is displayed -- Regards Uwe |
#8
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Fax console doesn't display sent or received faxes
To: Weisenheimer
And did you bother to tell anyone that you were using McAfee's firewall before you fixed your problem--NO! However, thank you for posting your solution, it may help someone else. Very few users of this and other support forums are employees of Microsoft. The support given is voluntary. Running around with a chip is likely to result in less support not more. "Weisenheimer" wrote in message ... Hi all, meanwhile I managed to solve the problem reported above. The problem was caused by a McAfee firewall configuration problem. Resetting the firewall configuration to its defaults did the trick. In detail, the image of fax console (fxsclnt.exe) was not recognized in "Program Permissions". After the reset to defaults, it was properly recognized. By setting 127.0.0.1 as a "Trusted" network I could also use some more restricting rules in the McAfee firewall as I did before. -- Regards Uwe "Weisenheimer" wrote: I recently installed fax service with a COM2 attached external modem. I can send and receive faxes using fax wizard or fax printer, but they are not displayed in fax console and therefore I cannot display or print them. After opneing the fax console or selection a fax location to display, the consoles displays "Refreshing..." in its status line and spins the CPU for about 10 secs. After then the mesage "All fax printers ar inaccessible." is displayed -- Regards Uwe |
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