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#1
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Cannot remove files sent to a printer
Yesterday, I was printing fine to a network printer when suddenly the print
job finished on page 2 of a 5 page document. I am using XP Pro & in the Printer window I receive a message 'access denied unable to print'. I have now spend nearly 10 hours trying to find a solution from threads and the web. I have tried: - re-booting the server attached to the printer - changing the restrictanomyous number in regedit - running a script to clear the print spool - reinstalling printer again - In services, stopping the print spool & starting again The two other people here have no problems and connect fine. The only thing I notice is that when I try and reinstall, it says there are 21 documents waiting to be printed & the printer is paused. Everytime I try and print a test page, this number increases. In the printers window the printer is not showing as paused. I have tried to pause againand restart, together with the option to cancel all documents. This does not work and if I try and install again, it says the printer is paused & documents are waiting. I wonder if this is the issue, but I cannot find out how to resolve. Your guidance would be appreciated. |
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#2
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Cannot remove files sent to a printer
Claire Davies ha scritto:
Yesterday, I was printing fine to a network printer when suddenly the print job finished on page 2 of a 5 page document. I am using XP Pro & in the Printer window I receive a message 'access denied unable to print'. I have now spend nearly 10 hours trying to find a solution from threads and the web. I have tried: - re-booting the server attached to the printer - changing the restrictanomyous number in regedit - running a script to clear the print spool - reinstalling printer again - In services, stopping the print spool & starting again The two other people here have no problems and connect fine. The only thing I notice is that when I try and reinstall, it says there are 21 documents waiting to be printed & the printer is paused. Everytime I try and print a test page, this number increases. In the printers window the printer is not showing as paused. I have tried to pause againand restart, together with the option to cancel all documents. This does not work and if I try and install again, it says the printer is paused & documents are waiting. I wonder if this is the issue, but I cannot find out how to resolve. Your guidance would be appreciated. Is possible that someone attach the Routers and if you have the print on him crash configuration. . . . . . . . . . . . . . . . . . . . . . . . . I had print on network, but suddently it make me out - I am unable to print print unreacheable he want password - WAN password evidently that is the provider router password. Is that possible |
#3
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Cannot remove files sent to a printer
Thank you for your quick reply. I do not think it is a password problem.
Other uses here do not connect or logo with a password and we never did before? Any further help would be appreciated as I am really stuck here for a solution? Thanks you. "Achab" wrote: Claire Davies ha scritto: Yesterday, I was printing fine to a network printer when suddenly the print job finished on page 2 of a 5 page document. I am using XP Pro & in the Printer window I receive a message 'access denied unable to print'. I have now spend nearly 10 hours trying to find a solution from threads and the web. I have tried: - re-booting the server attached to the printer - changing the restrictanomyous number in regedit - running a script to clear the print spool - reinstalling printer again - In services, stopping the print spool & starting again The two other people here have no problems and connect fine. The only thing I notice is that when I try and reinstall, it says there are 21 documents waiting to be printed & the printer is paused. Everytime I try and print a test page, this number increases. In the printers window the printer is not showing as paused. I have tried to pause againand restart, together with the option to cancel all documents. This does not work and if I try and install again, it says the printer is paused & documents are waiting. I wonder if this is the issue, but I cannot find out how to resolve. Your guidance would be appreciated. Is possible that someone attach the Routers and if you have the print on him crash configuration. . . . . . . . . . . . . . . . . . . . . . . . . I had print on network, but suddently it make me out - I am unable to print print unreacheable he want password - WAN password evidently that is the provider router password. Is that possible |
#4
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Cannot remove files sent to a printer
Are you printing directly to a build in network card on the printer or a
network device that connects to the printer, or you have the printer shared from an other machine and you are connecting to that machine not directly to the printer. -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "Claire Davies" wrote in message ... Thank you for your quick reply. I do not think it is a password problem. Other uses here do not connect or logo with a password and we never did before? Any further help would be appreciated as I am really stuck here for a solution? Thanks you. "Achab" wrote: Claire Davies ha scritto: Yesterday, I was printing fine to a network printer when suddenly the job finished on page 2 of a 5 page document. I am using XP Pro & in the Printer window I receive a message 'access denied unable to print'. I have now spend nearly 10 hours trying to find a solution from threads and the web. I have tried: - re-booting the server attached to the printer - changing the restrictanomyous number in regedit - running a script to clear the print spool - reinstalling printer again - In services, stopping the print spool & starting again The two other people here have no problems and connect fine. The only thing I notice is that when I try and reinstall, it says there are 21 documents waiting to be printed & the printer is paused. Everytime I try and print a test page, this number increases. In the printers window the printer is not showing as paused. I have tried to pause againand restart, together with the option to cancel all documents. This does not work and if I try and install again, it says the printer is paused & documents are waiting. I wonder if this is the issue, but I cannot find out how to resolve. Your guidance would be appreciated. Is possible that someone attach the Routers and if you have the print on him crash configuration. . . . . . . . . . . . . . . . . . . . . . . . . I had print on network, but suddently it make me out - I am unable to print print unreacheable he want password - WAN password evidently that is the provider router password. Is that possible |
#5
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Cannot remove files sent to a printer
Hello,
We have a Cannon IR8500 printer which is on our network. None of us logon onto the server in any way or have a passwork combination to use. When we have previously tried to add this printer, when you go through the Add Printer option, browse on the network, you see the printer and connect to it. We have the discs that provide the correct driver for the machine. I can reinstall the printer but it continues not to allow me to connect to it and advises the printer is paused and any test documents are still shown as waiting to print. Everyone else can print ok & there are no queues or messages that the printer is paused on their machine or on the printer. If only I can connect to this printer in some way, I am sure I can delete the files and it should work ok. I still do not understand why it should stop printing halfway through a simple Work document? Your hekp would be very much appreciated. Claire "Alan Morris [MSFT]" wrote: Are you printing directly to a build in network card on the printer or a network device that connects to the printer, or you have the printer shared from an other machine and you are connecting to that machine not directly to the printer. -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "Claire Davies" wrote in message ... Thank you for your quick reply. I do not think it is a password problem. Other uses here do not connect or logo with a password and we never did before? Any further help would be appreciated as I am really stuck here for a solution? Thanks you. "Achab" wrote: Claire Davies ha scritto: Yesterday, I was printing fine to a network printer when suddenly the job finished on page 2 of a 5 page document. I am using XP Pro & in the Printer window I receive a message 'access denied unable to print'. I have now spend nearly 10 hours trying to find a solution from threads and the web. I have tried: - re-booting the server attached to the printer - changing the restrictanomyous number in regedit - running a script to clear the print spool - reinstalling printer again - In services, stopping the print spool & starting again The two other people here have no problems and connect fine. The only thing I notice is that when I try and reinstall, it says there are 21 documents waiting to be printed & the printer is paused. Everytime I try and print a test page, this number increases. In the printers window the printer is not showing as paused. I have tried to pause againand restart, together with the option to cancel all documents. This does not work and if I try and install again, it says the printer is paused & documents are waiting. I wonder if this is the issue, but I cannot find out how to resolve. Your guidance would be appreciated. Is possible that someone attach the Routers and if you have the print on him crash configuration. . . . . . . . . . . . . . . . . . . . . . . . . I had print on network, but suddently it make me out - I am unable to print print unreacheable he want password - WAN password evidently that is the provider router password. Is that possible |
#6
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Cannot remove files sent to a printer
I think you are connecting directly to the device rather than through the
print server. Many of the Canon devices support netbios name resolution and provide a share resource. Verify and duplicate how the others are connected to the device. If they are using a Standard TCP/IP Port use this method. -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "Claire Davies" wrote in message ... Hello, We have a Cannon IR8500 printer which is on our network. None of us logon onto the server in any way or have a passwork combination to use. When we have previously tried to add this printer, when you go through the Add Printer option, browse on the network, you see the printer and connect to it. We have the discs that provide the correct driver for the machine. I can reinstall the printer but it continues not to allow me to connect to it and advises the printer is paused and any test documents are still shown as waiting to print. Everyone else can print ok & there are no queues or messages that the printer is paused on their machine or on the printer. If only I can connect to this printer in some way, I am sure I can delete the files and it should work ok. I still do not understand why it should stop printing halfway through a simple Work document? Your hekp would be very much appreciated. Claire "Alan Morris [MSFT]" wrote: Are you printing directly to a build in network card on the printer or a network device that connects to the printer, or you have the printer shared from an other machine and you are connecting to that machine not directly to the printer. -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "Claire Davies" wrote in message ... Thank you for your quick reply. I do not think it is a password problem. Other uses here do not connect or logo with a password and we never did before? Any further help would be appreciated as I am really stuck here for a solution? Thanks you. "Achab" wrote: Claire Davies ha scritto: Yesterday, I was printing fine to a network printer when suddenly the job finished on page 2 of a 5 page document. I am using XP Pro & in the Printer window I receive a message 'access denied unable to print'. I have now spend nearly 10 hours trying to find a solution from threads and the web. I have tried: - re-booting the server attached to the printer - changing the restrictanomyous number in regedit - running a script to clear the print spool - reinstalling printer again - In services, stopping the print spool & starting again The two other people here have no problems and connect fine. The only thing I notice is that when I try and reinstall, it says there are 21 documents waiting to be printed & the printer is paused. Everytime I try and print a test page, this number increases. In the printers window the printer is not showing as paused. I have tried to pause againand restart, together with the option to cancel all documents. This does not work and if I try and install again, it says the printer is paused & documents are waiting. I wonder if this is the issue, but I cannot find out how to resolve. Your guidance would be appreciated. Is possible that someone attach the Routers and if you have the print on him crash configuration. . . . . . . . . . . . . . . . . . . . . . . . . I had print on network, but suddently it make me out - I am unable to print print unreacheable he want password - WAN password evidently that is the provider router password. Is that possible |
#7
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Cannot remove files sent to a printer
Thank you for your reply.
I am actually printing to a print server attached to the printer. I have checked with the other users who have no problems and the connection is the same. It has been working since it was set up and then suddently stopped and I receive 'Access Denied Unable to Connect. This is even though I can see the printer on the network and everything else is working properly. Everything else on the network appears to work properly, shared files, internet access, etc. However, I just cannot access the ahared printer and print. Any ideas welcome. I notice from other searches this is a known problem, although I cannot find a solution to it yet. As always any advise would be appreciated. Thanks you...Claire "Alan Morris [MSFT]" wrote: I think you are connecting directly to the device rather than through the print server. Many of the Canon devices support netbios name resolution and provide a share resource. Verify and duplicate how the others are connected to the device. If they are using a Standard TCP/IP Port use this method. -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "Claire Davies" wrote in message ... Hello, We have a Cannon IR8500 printer which is on our network. None of us logon onto the server in any way or have a passwork combination to use. When we have previously tried to add this printer, when you go through the Add Printer option, browse on the network, you see the printer and connect to it. We have the discs that provide the correct driver for the machine. I can reinstall the printer but it continues not to allow me to connect to it and advises the printer is paused and any test documents are still shown as waiting to print. Everyone else can print ok & there are no queues or messages that the printer is paused on their machine or on the printer. If only I can connect to this printer in some way, I am sure I can delete the files and it should work ok. I still do not understand why it should stop printing halfway through a simple Work document? Your hekp would be very much appreciated. Claire "Alan Morris [MSFT]" wrote: Are you printing directly to a build in network card on the printer or a network device that connects to the printer, or you have the printer shared from an other machine and you are connecting to that machine not directly to the printer. -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "Claire Davies" wrote in message ... Thank you for your quick reply. I do not think it is a password problem. Other uses here do not connect or logo with a password and we never did before? Any further help would be appreciated as I am really stuck here for a solution? Thanks you. "Achab" wrote: Claire Davies ha scritto: Yesterday, I was printing fine to a network printer when suddenly the job finished on page 2 of a 5 page document. I am using XP Pro & in the Printer window I receive a message 'access denied unable to print'. I have now spend nearly 10 hours trying to find a solution from threads and the web. I have tried: - re-booting the server attached to the printer - changing the restrictanomyous number in regedit - running a script to clear the print spool - reinstalling printer again - In services, stopping the print spool & starting again The two other people here have no problems and connect fine. The only thing I notice is that when I try and reinstall, it says there are 21 documents waiting to be printed & the printer is paused. Everytime I try and print a test page, this number increases. In the printers window the printer is not showing as paused. I have tried to pause againand restart, together with the option to cancel all documents. This does not work and if I try and install again, it says the printer is paused & documents are waiting. I wonder if this is the issue, but I cannot find out how to resolve. Your guidance would be appreciated. Is possible that someone attach the Routers and if you have the print on him crash configuration. . . . . . . . . . . . . . . . . . . . . . . . . I had print on network, but suddently it make me out - I am unable to print print unreacheable he want password - WAN password evidently that is the provider router password. Is that possible |
#8
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Cannot remove files sent to a printer
I does matter where you receive access denied. If you can make the
connection but when you open the print queue to view print jobs the UI displays Access Denied, this normally indicates that the spooler service on the machine sharing the printer is getting access denied when connecting to the spooler service on the machine making the printer connection. This is the "Allow Anonymous" security change on the client machine. If you immediately receive Access Denied when connecting to the shared printer, you do not have access to the shared printer. There is specific security settings in the print queue that will allow or deny a user or group from connecting to the print share. This would require a configuration change to the security setting of the printer. If it looks like the connection starts but receive Access Denied part way through the installation, this most likely is a security problem on the print$ share of the machine sharing the printer and the client is getting denied access to the print driver files. You can check this from a command prompt on the client machine but obtaining the directory contents of the remote machine. dir \\remotemachine\print$ Directory of \\remote\print$ 05/18/2009 01:17 PM DIR . 05/18/2009 01:17 PM DIR .. 05/18/2009 01:17 PM DIR BIDI 05/18/2009 01:37 PM DIR color 05/21/2009 09:06 PM DIR w32x86 05/18/2009 01:17 PM DIR x64 By default print$ is read access for everyone but I've seen this changed and cause this failure. I have know idea what application changes the setting from the default. I assume it's antivirus or some other security software. Fix the machine sharing the printer or create the Local Port since this method does not download a print driver from the machine sharing the printer. If this does not lead to some revelation, I'd unjoin the machine from the domain and rejoin the domain. I do not know if this would require special permissions to accomplish this in your environment. -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "Claire Davies" wrote in message ... Thank you for your reply. I am actually printing to a print server attached to the printer. I have checked with the other users who have no problems and the connection is the same. It has been working since it was set up and then suddently stopped and I receive 'Access Denied Unable to Connect. This is even though I can see the printer on the network and everything else is working properly. Everything else on the network appears to work properly, shared files, internet access, etc. However, I just cannot access the ahared printer and print. Any ideas welcome. I notice from other searches this is a known problem, although I cannot find a solution to it yet. As always any advise would be appreciated. Thanks you...Claire "Alan Morris [MSFT]" wrote: I think you are connecting directly to the device rather than through the print server. Many of the Canon devices support netbios name resolution and provide a share resource. Verify and duplicate how the others are connected to the device. If they are using a Standard TCP/IP Port use this method. -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "Claire Davies" wrote in message ... Hello, We have a Cannon IR8500 printer which is on our network. None of us logon onto the server in any way or have a passwork combination to use. When we have previously tried to add this printer, when you go through the Add Printer option, browse on the network, you see the printer and connect to it. We have the discs that provide the correct driver for the machine. I can reinstall the printer but it continues not to allow me to connect to it and advises the printer is paused and any test documents are still shown as waiting to print. Everyone else can print ok & there are no queues or messages that the printer is paused on their machine or on the printer. If only I can connect to this printer in some way, I am sure I can delete the files and it should work ok. I still do not understand why it should stop printing halfway through a simple Work document? Your hekp would be very much appreciated. Claire "Alan Morris [MSFT]" wrote: Are you printing directly to a build in network card on the printer or a network device that connects to the printer, or you have the printer shared from an other machine and you are connecting to that machine not directly to the printer. -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "Claire Davies" wrote in message ... Thank you for your quick reply. I do not think it is a password problem. Other uses here do not connect or logo with a password and we never did before? Any further help would be appreciated as I am really stuck here for a solution? Thanks you. "Achab" wrote: Claire Davies ha scritto: Yesterday, I was printing fine to a network printer when suddenly the job finished on page 2 of a 5 page document. I am using XP Pro & in the Printer window I receive a message 'access denied unable to print'. I have now spend nearly 10 hours trying to find a solution from threads and the web. I have tried: - re-booting the server attached to the printer - changing the restrictanomyous number in regedit - running a script to clear the print spool - reinstalling printer again - In services, stopping the print spool & starting again The two other people here have no problems and connect fine. The only thing I notice is that when I try and reinstall, it says there are 21 documents waiting to be printed & the printer is paused. Everytime I try and print a test page, this number increases. In the printers window the printer is not showing as paused. I have tried to pause againand restart, together with the option to cancel all documents. This does not work and if I try and install again, it says the printer is paused & documents are waiting. I wonder if this is the issue, but I cannot find out how to resolve. Your guidance would be appreciated. Is possible that someone attach the Routers and if you have the on him crash configuration. . . . . . . . . . . . . . . . . . . . . . . . . I had print on network, but suddently it make me out - I am unable to print print unreacheable he want password - WAN password evidently that is the provider router password. Is that possible |
#9
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Cannot remove files sent to a printer
Alan Morris [MSFT] wrote:
Are you printing directly to a build in network card on the printer or a network device that connects to the printer, or you have the printer shared from an other machine and you are connecting to that machine not directly to the printer. I had the printer USB connected with the Router of Telecom, now is impossible to reactivete that configuration, the answer is connection impossible, the reason is becouse want a password, I don't have any password only WPA number. |
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