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#1
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Can't remove bad installation
XP Pro, SP3, heavily updated, T42 Thinkpad
I have an update that won't update. That is, new Microsoft update proceedures give me a "Failed to install" message on it. As bad or worse, it will not remove (Control Panel Add-Remove) either. After telling me that some previous installation archive can't be found it ultimately gives me a message that vs_setup.msi cannot be opened. (It seems possible or probable that this problem is at the root of a recent triple undate failure.) I googled this literally for hours and discovered that everything about vs_setup.msi is complicated, tricky, esoteric and probably insolvable short of a 5 genius attack or total reinstallation of XP. But I'd be glad to hear of an easy explanation/fix. Thanks -- JimL |
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#2
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Can't remove bad installation
And what might be the Update that won't install. Crystal ball out of order here.
Also what is the error shown when you try -- Peter Please Reply to Newsgroup for the benefit of others Requests for assistance by email can not and will not be acknowledged. "JimL" wrote in message ... XP Pro, SP3, heavily updated, T42 Thinkpad I have an update that won't update. That is, new Microsoft update proceedures give me a "Failed to install" message on it. As bad or worse, it will not remove (Control Panel Add-Remove) either. After telling me that some previous installation archive can't be found it ultimately gives me a message that vs_setup.msi cannot be opened. (It seems possible or probable that this problem is at the root of a recent triple undate failure.) I googled this literally for hours and discovered that everything about vs_setup.msi is complicated, tricky, esoteric and probably insolvable short of a 5 genius attack or total reinstallation of XP. But I'd be glad to hear of an easy explanation/fix. Thanks -- JimL |
#3
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Can't remove bad installation
And what might be the Update that won't install. Crystal ball out of order here.
Also what is the error shown when you try -- Peter Please Reply to Newsgroup for the benefit of others Requests for assistance by email can not and will not be acknowledged. "JimL" wrote in message ... XP Pro, SP3, heavily updated, T42 Thinkpad I have an update that won't update. That is, new Microsoft update proceedures give me a "Failed to install" message on it. As bad or worse, it will not remove (Control Panel Add-Remove) either. After telling me that some previous installation archive can't be found it ultimately gives me a message that vs_setup.msi cannot be opened. (It seems possible or probable that this problem is at the root of a recent triple undate failure.) I googled this literally for hours and discovered that everything about vs_setup.msi is complicated, tricky, esoteric and probably insolvable short of a 5 genius attack or total reinstallation of XP. But I'd be glad to hear of an easy explanation/fix. Thanks -- JimL |
#4
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Can't remove bad installation
JimL wrote:
XP Pro, SP3, heavily updated, T42 Thinkpad I have an update that won't update. That is, new Microsoft update proceedures give me a "Failed to install" message on it. As bad or worse, it will not remove (Control Panel Add-Remove) either. After telling me that some previous installation archive can't be found it ultimately gives me a message that vs_setup.msi cannot be opened. (It seems possible or probable that this problem is at the root of a recent triple undate failure.) I googled this literally for hours and discovered that everything about vs_setup.msi is complicated, tricky, esoteric and probably insolvable short of a 5 genius attack or total reinstallation of XP. But I'd be glad to hear of an easy explanation/fix. All of that and the only specifics you have given is the OS, service pack level and type of machine. ;-) What is the specific update in question? (Surely you have come across the KB###### by now.) What is the specific error message you get (nor paraphrased - word-for-word please)? My suggestion, given what little I have to work with, is a little cleanup and attempt at updating again. Barring that working, SFC /SCANNOW. Barring that working, in-place upgrade (repair installation.) First suggestion - the cleanup: Download/install this: http://support.microsoft.com/kb/290301 After installing, do the following: Start button -- RUN -- type in: "%ProgramFiles%\Windows Installer Clean Up\msizap.exe" g! -- Click OK. (The quotation marks and percentage signs and spacing should be exact.) Download, install, run, update and perform a full scan (separately) with the following two applications (freeware versions are the ones to use for this): SuperAntiSpyware http://www.superantispyware.com/ MalwareBytes http://www.malwarebytes.com/ After performing a full scan with one and then the other and removing whatever they both find completely, you may uninstall these products, if you wish. Download and run the MSRT manually: http://www.microsoft.com/security/ma...e/default.mspx Reboot. Download/Install the latest Windows Installer (for your OS): ( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe ) http://www.microsoft.com/downloadS/d...displaylang=en Reboot. and... Download the latest version of the Windows Update agent from here (x86): http://go.microsoft.com/fwlink/?LinkID=91237 .... and save it to the root of your C:\ drive. After saving it to the root of the C:\ drive, do the following: Close all Internet Explorer windows and other applications. Start button -- RUN and type in: %SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE -- Click OK. (If asked, select "Run.) -- Click on NEXT -- Select "I agree" and click on NEXT -- When it finishes installing, click on "Finish"... Reboot. Then follow the instructions he How do I reset Windows Update components? http://support.microsoft.com/kb/971058 Reboot. CHKDSK How to scan your disks for errors http://support.microsoft.com/kb/315265 * will take time and a reboot Defragment How to Defragment your hard drives http://support.microsoft.com/kb/314848 * will take time Reboot. Log on as an user with administrative rights and open Internet Explorer and visit http://windowsupdate.microsoft.com/ and select to do a CUSTOM scan... Every time you are about to click on something while at these web pages - first press and hold down the CTRL key while you click on it. You can release the CTRL key after clicking each time. Once the scan is done, select just _ONE_ of the high priority updates (deselect any others) and install it. Reboot again. If it did work - try the web page again - selecting no more than 3-5 at a time. Rebooting as needed. The Optional Software updates are generally safe - although I recommend against the "Windows Search" one and any of the "Office Live" ones or "Windows Live" ones for now. I would completely avoid the Optional Hardware updates. Also - I do not see any urgent need to install Internet Explorer 8 at this time. Seriously - do all that. This is like antibiotics - don't skip a single step, don't quit because you think things will be okay now - go through until the end, until you have done everything given in the order given. If you have a problem with a step come ask and let someone here get you through that step. If you don't understand how to do a step, come back and ask here about that step and let someone walk you through it. Then - when done - let everyone here know if it worked for you - or if you have more issues. Second suggestion, SFC /SCANNOW. You'll need your Windows XP CD. It should have the service pack you are at (SP3 according to what you have given) integrated. If it does not - you may wish to do that now (Google nLite or AutoStreamer for easy methods) as you should have one of these for this and/or the repair install. Reboot and log on as an administrative level user. Start button -- RUN and type in SFC /SCANNOW. Follow the instructions, rebooting when done. Third suggestion - repair install. How to perform an in-place upgrade (reinstallation) of Windows XP http://support.microsoft.com/kb/315341 How to Perform a Windows XP Repair Install http://www.michaelstevenstech.com/XPrepairinstall.htm In any case - the more specifics you give, the more likely you will get the assistance you need. ;-) -- Shenan Stanley MS-MVP -- How To Ask Questions The Smart Way http://www.catb.org/~esr/faqs/smart-questions.html |
#5
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Can't remove bad installation
JimL wrote: XP Pro, SP3, heavily updated, T42 Thinkpad I have an update that won't update. That is, new Microsoft update proceedures give me a "Failed to install" message on it. As bad or worse, it will not remove (Control Panel Add-Remove) either. After telling me that some previous installation archive can't be found it ultimately gives me a message that vs_setup.msi cannot be opened. (It seems possible or probable that this problem is at the root of a recent triple undate failure.) I googled this literally for hours and discovered that everything about vs_setup.msi is complicated, tricky, esoteric and probably insolvable short of a 5 genius attack or total reinstallation of XP. But I'd be glad to hear of an easy explanation/fix. All of that and the only specifics you have given is the OS, service pack level and type of machine. ;-) What is the specific update in question? (Surely you have come across the KB###### by now.) What is the specific error message you get (nor paraphrased - word-for-word please)? My suggestion, given what little I have to work with, is a little cleanup and attempt at updating again. Barring that working, SFC /SCANNOW. Barring that working, in-place upgrade (repair installation.) First suggestion - the cleanup: Download/install this: http://support.microsoft.com/kb/290301 After installing, do the following: Start button -- RUN -- type in: "%ProgramFiles%\Windows Installer Clean Up\msizap.exe" g! -- Click OK. (The quotation marks and percentage signs and spacing should be exact.) Download, install, run, update and perform a full scan (separately) with the following two applications (freeware versions are the ones to use for this): SuperAntiSpyware http://www.superantispyware.com/ MalwareBytes http://www.malwarebytes.com/ After performing a full scan with one and then the other and removing whatever they both find completely, you may uninstall these products, if you wish. Download and run the MSRT manually: http://www.microsoft.com/security/ma...e/default.mspx Reboot. Download/Install the latest Windows Installer (for your OS): ( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe ) http://www.microsoft.com/downloadS/d...displaylang=en Reboot. and... Download the latest version of the Windows Update agent from here (x86): http://go.microsoft.com/fwlink/?LinkID=91237 .... and save it to the root of your C:\ drive. After saving it to the root of the C:\ drive, do the following: Close all Internet Explorer windows and other applications. Start button -- RUN and type in: %SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE -- Click OK. (If asked, select "Run.) -- Click on NEXT -- Select "I agree" and click on NEXT -- When it finishes installing, click on "Finish"... Reboot. Then follow the instructions he How do I reset Windows Update components? http://support.microsoft.com/kb/971058 Reboot. CHKDSK How to scan your disks for errors http://support.microsoft.com/kb/315265 * will take time and a reboot Defragment How to Defragment your hard drives http://support.microsoft.com/kb/314848 * will take time Reboot. Log on as an user with administrative rights and open Internet Explorer and visit http://windowsupdate.microsoft.com/ and select to do a CUSTOM scan... Every time you are about to click on something while at these web pages - first press and hold down the CTRL key while you click on it. You can release the CTRL key after clicking each time. Once the scan is done, select just _ONE_ of the high priority updates (deselect any others) and install it. Reboot again. If it did work - try the web page again - selecting no more than 3-5 at a time. Rebooting as needed. The Optional Software updates are generally safe - although I recommend against the "Windows Search" one and any of the "Office Live" ones or "Windows Live" ones for now. I would completely avoid the Optional Hardware updates. Also - I do not see any urgent need to install Internet Explorer 8 at this time. Seriously - do all that. This is like antibiotics - don't skip a single step, don't quit because you think things will be okay now - go through until the end, until you have done everything given in the order given. If you have a problem with a step come ask and let someone here get you through that step. If you don't understand how to do a step, come back and ask here about that step and let someone walk you through it. Then - when done - let everyone here know if it worked for you - or if you have more issues. Second suggestion, SFC /SCANNOW. You'll need your Windows XP CD. It should have the service pack you are at (SP3 according to what you have given) integrated. If it does not - you may wish to do that now (Google nLite or AutoStreamer for easy methods) as you should have one of these for this and/or the repair install. Reboot and log on as an administrative level user. Start button -- RUN and type in SFC /SCANNOW. Follow the instructions, rebooting when done. Third suggestion - repair install. How to perform an in-place upgrade (reinstallation) of Windows XP http://support.microsoft.com/kb/315341 How to Perform a Windows XP Repair Install http://www.michaelstevenstech.com/XPrepairinstall.htm In any case - the more specifics you give, the more likely you will get the assistance you need. ;-) -- Shenan Stanley MS-MVP -- How To Ask Questions The Smart Way http://www.catb.org/~esr/faqs/smart-questions.html |
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