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#16
May 1st 04, 01:35 AM
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incoming fax problems
Error messages when these calls were received?
Event Viewer? Is your modem on the Windows XP HCL list? -- Russ Valentine [MVP-Outlook] "Nolebull" wrote in message ... Sorry for the vague info. The reason I think the problem is area code related is that when faxes were sent from out of the area and were not received x3 (sender states she got confirmation on her fax), I had my local employer fax me something so I could be sure the fax was working. This came through without any problem. -----Original Message----- I'd suggest posting all the details of why you cannot receive faxes, how fax is configured, and how you know it is an area code problem. You haven't provided a single clue that would permit any troubleshooting. -- Russ Valentine [MVP-Outlook] "Nolebull" wrote in message ... I recently installed the fax program on my computer but am not able to receive faxes from out of my area code. Any suggestions? . 
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#17
May 1st 04, 05:31 AM
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incoming fax problems
Error messages when these calls were received?
Event Viewer? Is your modem on the Windows XP HCL list? -- Russ Valentine [MVP-Outlook] "Nolebull" wrote in message ... Sorry for the vague info. The reason I think the problem is area code related is that when faxes were sent from out of the area and were not received x3 (sender states she got confirmation on her fax), I had my local employer fax me something so I could be sure the fax was working. This came through without any problem. -----Original Message----- I'd suggest posting all the details of why you cannot receive faxes, how fax is configured, and how you know it is an area code problem. You haven't provided a single clue that would permit any troubleshooting. -- Russ Valentine [MVP-Outlook] "Nolebull" wrote in message ... I recently installed the fax program on my computer but am not able to receive faxes from out of my area code. Any suggestions? .
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#18
May 1st 04, 05:31 AM
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incoming fax problems
Error messages when these calls were received?
Event Viewer? Is your modem on the Windows XP HCL list? -- Russ Valentine [MVP-Outlook] "Nolebull" wrote in message ... Sorry for the vague info. The reason I think the problem is area code related is that when faxes were sent from out of the area and were not received x3 (sender states she got confirmation on her fax), I had my local employer fax me something so I could be sure the fax was working. This came through without any problem. -----Original Message----- I'd suggest posting all the details of why you cannot receive faxes, how fax is configured, and how you know it is an area code problem. You haven't provided a single clue that would permit any troubleshooting. -- Russ Valentine [MVP-Outlook] "Nolebull" wrote in message ... I recently installed the fax program on my computer but am not able to receive faxes from out of my area code. Any suggestions? .
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#19
May 1st 04, 07:06 AM
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incoming fax problems
Error messages when these calls were received?
Event Viewer? Is your modem on the Windows XP HCL list? -- Russ Valentine [MVP-Outlook] "Nolebull" wrote in message ... Sorry for the vague info. The reason I think the problem is area code related is that when faxes were sent from out of the area and were not received x3 (sender states she got confirmation on her fax), I had my local employer fax me something so I could be sure the fax was working. This came through without any problem. -----Original Message----- I'd suggest posting all the details of why you cannot receive faxes, how fax is configured, and how you know it is an area code problem. You haven't provided a single clue that would permit any troubleshooting. -- Russ Valentine [MVP-Outlook] "Nolebull" wrote in message ... I recently installed the fax program on my computer but am not able to receive faxes from out of my area code. Any suggestions? .
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#20
May 1st 04, 07:10 AM
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incoming fax problems
Error messages when these calls were received?
Event Viewer? Is your modem on the Windows XP HCL list? -- Russ Valentine [MVP-Outlook] "Nolebull" wrote in message ... Sorry for the vague info. The reason I think the problem is area code related is that when faxes were sent from out of the area and were not received x3 (sender states she got confirmation on her fax), I had my local employer fax me something so I could be sure the fax was working. This came through without any problem. -----Original Message----- I'd suggest posting all the details of why you cannot receive faxes, how fax is configured, and how you know it is an area code problem. You haven't provided a single clue that would permit any troubleshooting. -- Russ Valentine [MVP-Outlook] "Nolebull" wrote in message ... I recently installed the fax program on my computer but am not able to receive faxes from out of my area code. Any suggestions? .
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#21
May 1st 04, 08:35 AM
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incoming fax problems
Error messages when these calls were received?
Event Viewer? Is your modem on the Windows XP HCL list? -- Russ Valentine [MVP-Outlook] "Nolebull" wrote in message ... Sorry for the vague info. The reason I think the problem is area code related is that when faxes were sent from out of the area and were not received x3 (sender states she got confirmation on her fax), I had my local employer fax me something so I could be sure the fax was working. This came through without any problem. -----Original Message----- I'd suggest posting all the details of why you cannot receive faxes, how fax is configured, and how you know it is an area code problem. You haven't provided a single clue that would permit any troubleshooting. -- Russ Valentine [MVP-Outlook] "Nolebull" wrote in message ... I recently installed the fax program on my computer but am not able to receive faxes from out of my area code. Any suggestions? .
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#22
May 3rd 04, 01:58 PM
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incoming fax problems
The only error message was "there was an error when
receiving fax" or similar. My modem came with my Compaq computer - Windows XP. Thanks -----Original Message----- Error messages when these calls were received? Event Viewer? Is your modem on the Windows XP HCL list? -- Russ Valentine [MVP-Outlook] "Nolebull" wrote in message ... Sorry for the vague info. The reason I think the problem is area code related is that when faxes were sent from out of the area and were not received x3 (sender states she got confirmation on her fax), I had my local employer fax me something so I could be sure the fax was working. This came through without any problem. -----Original Message----- I'd suggest posting all the details of why you cannot receive faxes, how fax is configured, and how you know it is an area code problem. You haven't provided a single clue that would permit any troubleshooting. -- Russ Valentine [MVP-Outlook] "Nolebull" wrote in message ... I recently installed the fax program on my computer but am not able to receive faxes from out of my area code. Any suggestions? . .
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#23
May 3rd 04, 02:02 PM
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incoming fax problems
The only error message was "there was an error when
receiving fax" or similar. My modem came with my Compaq computer - Windows XP. Thanks -----Original Message----- Error messages when these calls were received? Event Viewer? Is your modem on the Windows XP HCL list? -- Russ Valentine [MVP-Outlook] "Nolebull" wrote in message ... Sorry for the vague info. The reason I think the problem is area code related is that when faxes were sent from out of the area and were not received x3 (sender states she got confirmation on her fax), I had my local employer fax me something so I could be sure the fax was working. This came through without any problem. -----Original Message----- I'd suggest posting all the details of why you cannot receive faxes, how fax is configured, and how you know it is an area code problem. You haven't provided a single clue that would permit any troubleshooting. -- Russ Valentine [MVP-Outlook] "Nolebull" wrote in message ... I recently installed the fax program on my computer but am not able to receive faxes from out of my area code. Any suggestions? . .
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#24
May 4th 04, 12:28 AM
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incoming fax problems
Unfortunately, Windows XP Fax has proven to be incompatible with many common
modems and drivers, particularly older ones, even if the manufacturers claim they are "compatible" with Windows XP. Modem incompatibility is not apparent during installation or the initial setup. It only becomes apparent when you first try to send or receive a fax. The Fax Service will dial or will answer an incoming fax but then fail with any of a number of unhelpful error messages such as "Line is busy," "There is no answer," or "Reception error." There will be nothing in Event Viewer to give a clue as to where the problem might lie. These errors have been nearly impossible to track down. To do so requires enabling both PSS and debug logging of fax transmissions, both of which require fairly extensive registry changes. For the time being, the best advice is to attempt to use XP Fax only if you have a modem that is listed on the Windows XP Hardware Compatibility List and using the latest drivers. -- Russ Valentine [MVP-Outlook] "Nolebull" wrote in message ... The only error message was "there was an error when receiving fax" or similar. My modem came with my Compaq computer - Windows XP. Thanks -----Original Message----- Error messages when these calls were received? Event Viewer? Is your modem on the Windows XP HCL list? -- Russ Valentine [MVP-Outlook] "Nolebull" wrote in message ... Sorry for the vague info. The reason I think the problem is area code related is that when faxes were sent from out of the area and were not received x3 (sender states she got confirmation on her fax), I had my local employer fax me something so I could be sure the fax was working. This came through without any problem. -----Original Message----- I'd suggest posting all the details of why you cannot receive faxes, how fax is configured, and how you know it is an area code problem. You haven't provided a single clue that would permit any troubleshooting. -- Russ Valentine [MVP-Outlook] "Nolebull" wrote in message ... I recently installed the fax program on my computer but am not able to receive faxes from out of my area code. Any suggestions? . .
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#25
May 4th 04, 03:06 AM
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incoming fax problems
Unfortunately, Windows XP Fax has proven to be incompatible with many common
modems and drivers, particularly older ones, even if the manufacturers claim they are "compatible" with Windows XP. Modem incompatibility is not apparent during installation or the initial setup. It only becomes apparent when you first try to send or receive a fax. The Fax Service will dial or will answer an incoming fax but then fail with any of a number of unhelpful error messages such as "Line is busy," "There is no answer," or "Reception error." There will be nothing in Event Viewer to give a clue as to where the problem might lie. These errors have been nearly impossible to track down. To do so requires enabling both PSS and debug logging of fax transmissions, both of which require fairly extensive registry changes. For the time being, the best advice is to attempt to use XP Fax only if you have a modem that is listed on the Windows XP Hardware Compatibility List and using the latest drivers. -- Russ Valentine [MVP-Outlook] "Nolebull" wrote in message ... The only error message was "there was an error when receiving fax" or similar. My modem came with my Compaq computer - Windows XP. Thanks -----Original Message----- Error messages when these calls were received? Event Viewer? Is your modem on the Windows XP HCL list? -- Russ Valentine [MVP-Outlook] "Nolebull" wrote in message ... Sorry for the vague info. The reason I think the problem is area code related is that when faxes were sent from out of the area and were not received x3 (sender states she got confirmation on her fax), I had my local employer fax me something so I could be sure the fax was working. This came through without any problem. -----Original Message----- I'd suggest posting all the details of why you cannot receive faxes, how fax is configured, and how you know it is an area code problem. You haven't provided a single clue that would permit any troubleshooting. -- Russ Valentine [MVP-Outlook] "Nolebull" wrote in message ... I recently installed the fax program on my computer but am not able to receive faxes from out of my area code. Any suggestions? . .
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#26
May 4th 04, 03:16 AM
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incoming fax problems
Unfortunately, Windows XP Fax has proven to be incompatible with many common
modems and drivers, particularly older ones, even if the manufacturers claim they are "compatible" with Windows XP. Modem incompatibility is not apparent during installation or the initial setup. It only becomes apparent when you first try to send or receive a fax. The Fax Service will dial or will answer an incoming fax but then fail with any of a number of unhelpful error messages such as "Line is busy," "There is no answer," or "Reception error." There will be nothing in Event Viewer to give a clue as to where the problem might lie. These errors have been nearly impossible to track down. To do so requires enabling both PSS and debug logging of fax transmissions, both of which require fairly extensive registry changes. For the time being, the best advice is to attempt to use XP Fax only if you have a modem that is listed on the Windows XP Hardware Compatibility List and using the latest drivers. -- Russ Valentine [MVP-Outlook] "Nolebull" wrote in message ... The only error message was "there was an error when receiving fax" or similar. My modem came with my Compaq computer - Windows XP. Thanks -----Original Message----- Error messages when these calls were received? Event Viewer? Is your modem on the Windows XP HCL list? -- Russ Valentine [MVP-Outlook] "Nolebull" wrote in message ... Sorry for the vague info. The reason I think the problem is area code related is that when faxes were sent from out of the area and were not received x3 (sender states she got confirmation on her fax), I had my local employer fax me something so I could be sure the fax was working. This came through without any problem. -----Original Message----- I'd suggest posting all the details of why you cannot receive faxes, how fax is configured, and how you know it is an area code problem. You haven't provided a single clue that would permit any troubleshooting. -- Russ Valentine [MVP-Outlook] "Nolebull" wrote in message ... I recently installed the fax program on my computer but am not able to receive faxes from out of my area code. Any suggestions? . .
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#27
May 4th 04, 04:45 AM
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incoming fax problems
Unfortunately, Windows XP Fax has proven to be incompatible with many common
modems and drivers, particularly older ones, even if the manufacturers claim they are "compatible" with Windows XP. Modem incompatibility is not apparent during installation or the initial setup. It only becomes apparent when you first try to send or receive a fax. The Fax Service will dial or will answer an incoming fax but then fail with any of a number of unhelpful error messages such as "Line is busy," "There is no answer," or "Reception error." There will be nothing in Event Viewer to give a clue as to where the problem might lie. These errors have been nearly impossible to track down. To do so requires enabling both PSS and debug logging of fax transmissions, both of which require fairly extensive registry changes. For the time being, the best advice is to attempt to use XP Fax only if you have a modem that is listed on the Windows XP Hardware Compatibility List and using the latest drivers. -- Russ Valentine [MVP-Outlook] "Nolebull" wrote in message ... The only error message was "there was an error when receiving fax" or similar. My modem came with my Compaq computer - Windows XP. Thanks -----Original Message----- Error messages when these calls were received? Event Viewer? Is your modem on the Windows XP HCL list? -- Russ Valentine [MVP-Outlook] "Nolebull" wrote in message ... Sorry for the vague info. The reason I think the problem is area code related is that when faxes were sent from out of the area and were not received x3 (sender states she got confirmation on her fax), I had my local employer fax me something so I could be sure the fax was working. This came through without any problem. -----Original Message----- I'd suggest posting all the details of why you cannot receive faxes, how fax is configured, and how you know it is an area code problem. You haven't provided a single clue that would permit any troubleshooting. -- Russ Valentine [MVP-Outlook] "Nolebull" wrote in message ... I recently installed the fax program on my computer but am not able to receive faxes from out of my area code. Any suggestions? . .
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#28
May 4th 04, 04:48 AM
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incoming fax problems
Unfortunately, Windows XP Fax has proven to be incompatible with many common
modems and drivers, particularly older ones, even if the manufacturers claim they are "compatible" with Windows XP. Modem incompatibility is not apparent during installation or the initial setup. It only becomes apparent when you first try to send or receive a fax. The Fax Service will dial or will answer an incoming fax but then fail with any of a number of unhelpful error messages such as "Line is busy," "There is no answer," or "Reception error." There will be nothing in Event Viewer to give a clue as to where the problem might lie. These errors have been nearly impossible to track down. To do so requires enabling both PSS and debug logging of fax transmissions, both of which require fairly extensive registry changes. For the time being, the best advice is to attempt to use XP Fax only if you have a modem that is listed on the Windows XP Hardware Compatibility List and using the latest drivers. -- Russ Valentine [MVP-Outlook] "Nolebull" wrote in message ... The only error message was "there was an error when receiving fax" or similar. My modem came with my Compaq computer - Windows XP. Thanks -----Original Message----- Error messages when these calls were received? Event Viewer? Is your modem on the Windows XP HCL list? -- Russ Valentine [MVP-Outlook] "Nolebull" wrote in message ... Sorry for the vague info. The reason I think the problem is area code related is that when faxes were sent from out of the area and were not received x3 (sender states she got confirmation on her fax), I had my local employer fax me something so I could be sure the fax was working. This came through without any problem. -----Original Message----- I'd suggest posting all the details of why you cannot receive faxes, how fax is configured, and how you know it is an area code problem. You haven't provided a single clue that would permit any troubleshooting. -- Russ Valentine [MVP-Outlook] "Nolebull" wrote in message ... I recently installed the fax program on my computer but am not able to receive faxes from out of my area code. Any suggestions? . .
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#29
May 4th 04, 05:03 AM
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incoming fax problems
Unfortunately, Windows XP Fax has proven to be incompatible with many common
modems and drivers, particularly older ones, even if the manufacturers claim they are "compatible" with Windows XP. Modem incompatibility is not apparent during installation or the initial setup. It only becomes apparent when you first try to send or receive a fax. The Fax Service will dial or will answer an incoming fax but then fail with any of a number of unhelpful error messages such as "Line is busy," "There is no answer," or "Reception error." There will be nothing in Event Viewer to give a clue as to where the problem might lie. These errors have been nearly impossible to track down. To do so requires enabling both PSS and debug logging of fax transmissions, both of which require fairly extensive registry changes. For the time being, the best advice is to attempt to use XP Fax only if you have a modem that is listed on the Windows XP Hardware Compatibility List and using the latest drivers. -- Russ Valentine [MVP-Outlook] "Nolebull" wrote in message ... The only error message was "there was an error when receiving fax" or similar. My modem came with my Compaq computer - Windows XP. Thanks -----Original Message----- Error messages when these calls were received? Event Viewer? Is your modem on the Windows XP HCL list? -- Russ Valentine [MVP-Outlook] "Nolebull" wrote in message ... Sorry for the vague info. The reason I think the problem is area code related is that when faxes were sent from out of the area and were not received x3 (sender states she got confirmation on her fax), I had my local employer fax me something so I could be sure the fax was working. This came through without any problem. -----Original Message----- I'd suggest posting all the details of why you cannot receive faxes, how fax is configured, and how you know it is an area code problem. You haven't provided a single clue that would permit any troubleshooting. -- Russ Valentine [MVP-Outlook] "Nolebull" wrote in message ... I recently installed the fax program on my computer but am not able to receive faxes from out of my area code. Any suggestions? . .
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#30
May 4th 04, 03:13 PM
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incoming fax problems
Thanks for your suggestions!
-----Original Message----- Unfortunately, Windows XP Fax has proven to be incompatible with many common modems and drivers, particularly older ones, even if the manufacturers claim they are "compatible" with Windows XP. Modem incompatibility is not apparent during installation or the initial setup. It only becomes apparent when you first try to send or receive a fax. The Fax Service will dial or will answer an incoming fax but then fail with any of a number of unhelpful error messages such as "Line is busy," "There is no answer," or "Reception error." There will be nothing in Event Viewer to give a clue as to where the problem might lie. These errors have been nearly impossible to track down. To do so requires enabling both PSS and debug logging of fax transmissions, both of which require fairly extensive registry changes. For the time being, the best advice is to attempt to use XP Fax only if you have a modem that is listed on the Windows XP Hardware Compatibility List and using the latest drivers. -- Russ Valentine [MVP-Outlook] "Nolebull" wrote in message ... The only error message was "there was an error when receiving fax" or similar. My modem came with my Compaq computer - Windows XP. Thanks -----Original Message----- Error messages when these calls were received? Event Viewer? Is your modem on the Windows XP HCL list? -- Russ Valentine [MVP-Outlook] "Nolebull" wrote in message ... Sorry for the vague info. The reason I think the problem is area code related is that when faxes were sent from out of the area and were not received x3 (sender states she got confirmation on her fax), I had my local employer fax me something so I could be sure the fax was working. This came through without any problem. -----Original Message----- I'd suggest posting all the details of why you cannot receive faxes, how fax is configured, and how you know it is an area code problem. You haven't provided a single clue that would permit any troubleshooting. -- Russ Valentine [MVP-Outlook] "Nolebull" wrote in message ... I recently installed the fax program on my computer but am not able to receive faxes from out of my area code. Any suggestions? . . .
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