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#16
May 21st 04, 07:37 PM
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Why is "Help and Support" not available from Start menu?
The helpctr key you spell out below resolves to
C:\WINNT\PCHealth\HelpCtr\Binaries\HelpCtr.exe There is no WINNT directory on my computer. PCHealth is in C:\WINDOWS. Maybe I should change this key? "Ramesh [MVP]" wrote in message ... See if the helpctr.exe path is set correctly he [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\App Paths\HELPCTR.EXE] And, the checkpoints here for Helpctr issues might help! http://www.kellys-korner-xp.com/top10faqs.htm Scroll down to "Why doesn't Help and Support Work". -- Ramesh - Microsoft MVP Windows XP Shell http://www.mvps.org/sramesh2k What You Should Know About the Sasser Worm and It Variants: http://www.microsoft.com/security/incident/sasser.asp "Ramesh [MVP]" wrote in message ... Allan, Are you able to run HelpCtr.exe from RUN box? This may be the AppPaths registry key issue. -- Ramesh - Microsoft MVP Windows XP Shell http://www.mvps.org/sramesh2k What You Should Know About the Sasser Worm and It Variants: http://www.microsoft.com/security/incident/sasser.asp "Allan Abrahamse" wrote in message ... Thanks for the suggestions. I tried them, and neither of them worked. "Ramesh [MVP]" wrote in message ... Allan, Type the following commands in RUN box: REGSVR32 /i SHELL32 then, REGSVR32 /i SHDOCVW If that does not help, apply the REG file attached herewith. -- Ramesh - Microsoft MVP Windows XP Shell http://www.mvps.org/sramesh2k What You Should Know About the Sasser Worm and It Variants: http://www.microsoft.com/security/incident/sasser.asp "Allan Abrahamse" wrote in message ... About three weeks ago I bought a new PC from Dell with with XP Professional. I found out quickly that if I press Start-Help and Support, nothing happens. After much tinkering, I discovered that the Help and Support screen is invoked by running the program C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpCtr.exe. So I have created a link to this program in my start menu, which works around the problem. There remains the curiosity that the link between this program and the Help and Support tag that appears on the start menu is broken. Does anybody have any idea about why this has happened, and how to fix it? 
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#17
May 21st 04, 07:37 PM
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Why is "Help and Support" not available from Start menu?
The helpctr key you spell out below resolves to
C:\WINNT\PCHealth\HelpCtr\Binaries\HelpCtr.exe There is no WINNT directory on my computer. PCHealth is in C:\WINDOWS. Maybe I should change this key? "Ramesh [MVP]" wrote in message ... See if the helpctr.exe path is set correctly he [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\App Paths\HELPCTR.EXE] And, the checkpoints here for Helpctr issues might help! http://www.kellys-korner-xp.com/top10faqs.htm Scroll down to "Why doesn't Help and Support Work". -- Ramesh - Microsoft MVP Windows XP Shell http://www.mvps.org/sramesh2k What You Should Know About the Sasser Worm and It Variants: http://www.microsoft.com/security/incident/sasser.asp "Ramesh [MVP]" wrote in message ... Allan, Are you able to run HelpCtr.exe from RUN box? This may be the AppPaths registry key issue. -- Ramesh - Microsoft MVP Windows XP Shell http://www.mvps.org/sramesh2k What You Should Know About the Sasser Worm and It Variants: http://www.microsoft.com/security/incident/sasser.asp "Allan Abrahamse" wrote in message ... Thanks for the suggestions. I tried them, and neither of them worked. "Ramesh [MVP]" wrote in message ... Allan, Type the following commands in RUN box: REGSVR32 /i SHELL32 then, REGSVR32 /i SHDOCVW If that does not help, apply the REG file attached herewith. -- Ramesh - Microsoft MVP Windows XP Shell http://www.mvps.org/sramesh2k What You Should Know About the Sasser Worm and It Variants: http://www.microsoft.com/security/incident/sasser.asp "Allan Abrahamse" wrote in message ... About three weeks ago I bought a new PC from Dell with with XP Professional. I found out quickly that if I press Start-Help and Support, nothing happens. After much tinkering, I discovered that the Help and Support screen is invoked by running the program C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpCtr.exe. So I have created a link to this program in my start menu, which works around the problem. There remains the curiosity that the link between this program and the Help and Support tag that appears on the start menu is broken. Does anybody have any idea about why this has happened, and how to fix it?
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#18
May 21st 04, 07:37 PM
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Why is "Help and Support" not available from Start menu?
Bingo.
The hive associated with the helpctr.exe key contained one item, called "(standard)" with value of the WINNT qualified path. Changing WINNT to WINDOWS didn't help. What did help was to add an item called "path" that pointed to correct directory. Now it works. Thank you for providing the crucial clue. "Allan Abrahamse" wrote in message ... The helpctr key you spell out below resolves to C:\WINNT\PCHealth\HelpCtr\Binaries\HelpCtr.exe There is no WINNT directory on my computer. PCHealth is in C:\WINDOWS. Maybe I should change this key? "Ramesh [MVP]" wrote in message ... See if the helpctr.exe path is set correctly he [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\App Paths\HELPCTR.EXE] And, the checkpoints here for Helpctr issues might help! http://www.kellys-korner-xp.com/top10faqs.htm Scroll down to "Why doesn't Help and Support Work". -- Ramesh - Microsoft MVP Windows XP Shell http://www.mvps.org/sramesh2k What You Should Know About the Sasser Worm and It Variants: http://www.microsoft.com/security/incident/sasser.asp "Ramesh [MVP]" wrote in message ... Allan, Are you able to run HelpCtr.exe from RUN box? This may be the AppPaths registry key issue. -- Ramesh - Microsoft MVP Windows XP Shell http://www.mvps.org/sramesh2k What You Should Know About the Sasser Worm and It Variants: http://www.microsoft.com/security/incident/sasser.asp "Allan Abrahamse" wrote in message ... Thanks for the suggestions. I tried them, and neither of them worked. "Ramesh [MVP]" wrote in message ... Allan, Type the following commands in RUN box: REGSVR32 /i SHELL32 then, REGSVR32 /i SHDOCVW If that does not help, apply the REG file attached herewith. -- Ramesh - Microsoft MVP Windows XP Shell http://www.mvps.org/sramesh2k What You Should Know About the Sasser Worm and It Variants: http://www.microsoft.com/security/incident/sasser.asp "Allan Abrahamse" wrote in message ... About three weeks ago I bought a new PC from Dell with with XP Professional. I found out quickly that if I press Start-Help and Support, nothing happens. After much tinkering, I discovered that the Help and Support screen is invoked by running the program C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpCtr.exe. So I have created a link to this program in my start menu, which works around the problem. There remains the curiosity that the link between this program and the Help and Support tag that appears on the start menu is broken. Does anybody have any idea about why this has happened, and how to fix it?
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#19
May 21st 04, 07:37 PM
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Why is "Help and Support" not available from Start menu?
Bingo.
The hive associated with the helpctr.exe key contained one item, called "(standard)" with value of the WINNT qualified path. Changing WINNT to WINDOWS didn't help. What did help was to add an item called "path" that pointed to correct directory. Now it works. Thank you for providing the crucial clue. "Allan Abrahamse" wrote in message ... The helpctr key you spell out below resolves to C:\WINNT\PCHealth\HelpCtr\Binaries\HelpCtr.exe There is no WINNT directory on my computer. PCHealth is in C:\WINDOWS. Maybe I should change this key? "Ramesh [MVP]" wrote in message ... See if the helpctr.exe path is set correctly he [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\App Paths\HELPCTR.EXE] And, the checkpoints here for Helpctr issues might help! http://www.kellys-korner-xp.com/top10faqs.htm Scroll down to "Why doesn't Help and Support Work". -- Ramesh - Microsoft MVP Windows XP Shell http://www.mvps.org/sramesh2k What You Should Know About the Sasser Worm and It Variants: http://www.microsoft.com/security/incident/sasser.asp "Ramesh [MVP]" wrote in message ... Allan, Are you able to run HelpCtr.exe from RUN box? This may be the AppPaths registry key issue. -- Ramesh - Microsoft MVP Windows XP Shell http://www.mvps.org/sramesh2k What You Should Know About the Sasser Worm and It Variants: http://www.microsoft.com/security/incident/sasser.asp "Allan Abrahamse" wrote in message ... Thanks for the suggestions. I tried them, and neither of them worked. "Ramesh [MVP]" wrote in message ... Allan, Type the following commands in RUN box: REGSVR32 /i SHELL32 then, REGSVR32 /i SHDOCVW If that does not help, apply the REG file attached herewith. -- Ramesh - Microsoft MVP Windows XP Shell http://www.mvps.org/sramesh2k What You Should Know About the Sasser Worm and It Variants: http://www.microsoft.com/security/incident/sasser.asp "Allan Abrahamse" wrote in message ... About three weeks ago I bought a new PC from Dell with with XP Professional. I found out quickly that if I press Start-Help and Support, nothing happens. After much tinkering, I discovered that the Help and Support screen is invoked by running the program C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpCtr.exe. So I have created a link to this program in my start menu, which works around the problem. There remains the curiosity that the link between this program and the Help and Support tag that appears on the start menu is broken. Does anybody have any idea about why this has happened, and how to fix it?
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