Dell Tech Support recommends against loading SP2

#1 October 24th 04, 04:15 PM

Hello all,

I am a PC repair person who has benefitted greatly from the Microshaft
release of Service Pack 2. SP2 disasters along with all the problems I'm
seeing with PC's infested with spyware, parasites, browser hijackers,
trojans, viruses, worms etc. has really helped me accumulate enough $ to
make a trip to Europe. At first I thought two weeks would be all that I
could afford, but then came SP2 and the repair $ really started to roll
in! I'm now booked for four solid weeks of relaxation in Italy, Germany,
Spain, Greece and the U.K. Thanx M$....

Oh yeah.... Dell Tech Support.... I've had two customers with Dell
machines tell me that Dell Support told them not to install SP2 until
Microshaft fixes all the bugs in it. I told them that I didn't know of
any bugs, and if Microshaft released SP2 to the public then there
shouldn't be any problems installing it on any computer, even a
Dell...... Hehehe........

I'd like to thank Microshaft for the original release of XP Home & Pro
with all their security issues, vulnerabilities and bugs and also
Microshaft again for the release of SP2..... Secondly, I'd like to thank
Dell, Gateway and HP/Compaq for farming out their technical support to
India and other third-world countries. I've had a constant supply of new
customers who want to have someone who speaks English help them when
their PC has a problem. Lastly, I'd like to thank Governor Ahhnold who
vetoed legislation aimed at preventing the outsourcing of California
jobs to foreign countries.

Business has never been better!

BG

#2 October 24th 04, 08:17 PM

Your claim is false -- not only does Dell _NOT_ advise against installing
SP2, Dell Support lists five steps to take to ensure that installation of
the patch is trouble-free.

P.S.
I do not own stock in Dell.
I do not own, nor have I ever owned, a Dell.
I do not know anyone who owns a Dell.
************************

http://support.dell.com/support/topi...en&s=dhs&cs=19

You will need to follow some easy steps to prepare your Dell computer
before you download and install Windows XP Service Pack 2.

1. Update and run your spyware removal software
2. Update your anti-virus software.
3. Update your firewall software.
4. It is recommended that you update to the newest BIOS available for your
Dell computer.
5. Check the Driver Updates table below for any specific drivers you may
need to update before installing Windows XP Service Pack 2.

--
steve

remove _thenut_ to reach me

"Babaganoosh" wrote in message
...
Hello all,

I am a PC repair person who has benefitted greatly from the Microshaft
release of Service Pack 2. SP2 disasters along with all the problems I'm
seeing with PC's infested with spyware, parasites, browser hijackers,
trojans, viruses, worms etc. has really helped me accumulate enough $ to
make a trip to Europe. At first I thought two weeks would be all that I
could afford, but then came SP2 and the repair $ really started to roll
in! I'm now booked for four solid weeks of relaxation in Italy, Germany,
Spain, Greece and the U.K. Thanx M$....

Oh yeah.... Dell Tech Support.... I've had two customers with Dell
machines tell me that Dell Support told them not to install SP2 until
Microshaft fixes all the bugs in it. I told them that I didn't know of
any bugs, and if Microshaft released SP2 to the public then there
shouldn't be any problems installing it on any computer, even a
Dell...... Hehehe........

I'd like to thank Microshaft for the original release of XP Home & Pro
with all their security issues, vulnerabilities and bugs and also
Microshaft again for the release of SP2..... Secondly, I'd like to thank
Dell, Gateway and HP/Compaq for farming out their technical support to
India and other third-world countries. I've had a constant supply of new
customers who want to have someone who speaks English help them when
their PC has a problem. Lastly, I'd like to thank Governor Ahhnold who
vetoed legislation aimed at preventing the outsourcing of California
jobs to foreign countries.

Business has never been better!

BG

#3 October 24th 04, 09:59 PM

Yeah Right !!
Dell also mentions som problems they are having with Dell's and SP2:

1.. Inspiron 1150 Performance Loss

2.. Explorer.EXE - Entry Point Not Found Error

3.. How to Order the Windows XP Service Pack 2 CD

4.. Successful Download but Installation Fails

5.. Information on Service Pack 2 Download Availability

6.. General Windows XP Service Pack 2 Questions

7.. How Do I Install Windows XP Service Pack 2?

8.. Windows Security Center Reports the Norton Anti-Virus Status as
Unknown

9.. Page Cannot be Displayed

10.. How Do I Determine if Windows XP Service Pack 2 is Installed?

11.. Failed to Receive an Install Windows XP Service Pack 2 Notification

12.. Unable to Connect (Wireless) after Installing SP2

13.. Unspecified Bluescreen

14.. Connection Blocked by Windows Firewall

15.. Stop Error - c0000135 (Component not found)

16.. NOW IS THIS WHAT YOU REALLY WANT ON YOUR DELL ?

"joust in jest" joust in wrote in message
...
Your claim is false -- not only does Dell _NOT_ advise against installing
SP2, Dell Support lists five steps to take to ensure that installation of
the patch is trouble-free.

P.S.
I do not own stock in Dell.
I do not own, nor have I ever owned, a Dell.
I do not know anyone who owns a Dell.
************************

http://support.dell.com/support/topi...en&s=dhs&cs=19

You will need to follow some easy steps to prepare your Dell computer
before you download and install Windows XP Service Pack 2.

1. Update and run your spyware removal software
2. Update your anti-virus software.
3. Update your firewall software.
4. It is recommended that you update to the newest BIOS available for your
Dell computer.
5. Check the Driver Updates table below for any specific drivers you may
need to update before installing Windows XP Service Pack 2.

--
steve

remove _thenut_ to reach me

"Babaganoosh" wrote in message
...
Hello all,

I am a PC repair person who has benefitted greatly from the Microshaft
release of Service Pack 2. SP2 disasters along with all the problems I'm
seeing with PC's infested with spyware, parasites, browser hijackers,
trojans, viruses, worms etc. has really helped me accumulate enough $ to
make a trip to Europe. At first I thought two weeks would be all that I
could afford, but then came SP2 and the repair $ really started to roll
in! I'm now booked for four solid weeks of relaxation in Italy, Germany,
Spain, Greece and the U.K. Thanx M$....

Oh yeah.... Dell Tech Support.... I've had two customers with Dell
machines tell me that Dell Support told them not to install SP2 until
Microshaft fixes all the bugs in it. I told them that I didn't know of
any bugs, and if Microshaft released SP2 to the public then there
shouldn't be any problems installing it on any computer, even a
Dell...... Hehehe........

I'd like to thank Microshaft for the original release of XP Home & Pro
with all their security issues, vulnerabilities and bugs and also
Microshaft again for the release of SP2..... Secondly, I'd like to thank
Dell, Gateway and HP/Compaq for farming out their technical support to
India and other third-world countries. I've had a constant supply of new
customers who want to have someone who speaks English help them when
their PC has a problem. Lastly, I'd like to thank Governor Ahhnold who
vetoed legislation aimed at preventing the outsourcing of California
jobs to foreign countries.

Business has never been better!

BG

#4 October 24th 04, 10:28 PM

Previously in microsoft.public.windowsxp.help_and_support, "Rick"
proclaimed :

Yeah Right !!
Dell also mentions som problems they are having with Dell's and SP2:

1.. Inspiron 1150 Performance Loss

2.. Explorer.EXE - Entry Point Not Found Error

3.. How to Order the Windows XP Service Pack 2 CD

4.. Successful Download but Installation Fails

5.. Information on Service Pack 2 Download Availability

6.. General Windows XP Service Pack 2 Questions

7.. How Do I Install Windows XP Service Pack 2?

8.. Windows Security Center Reports the Norton Anti-Virus Status as
Unknown

9.. Page Cannot be Displayed

10.. How Do I Determine if Windows XP Service Pack 2 is Installed?

11.. Failed to Receive an Install Windows XP Service Pack 2 Notification

12.. Unable to Connect (Wireless) after Installing SP2

13.. Unspecified Bluescreen

14.. Connection Blocked by Windows Firewall

15.. Stop Error - c0000135 (Component not found)

16.. NOW IS THIS WHAT YOU REALLY WANT ON YOUR DELL ?

I have SP2 on a Dimension 8400 with no problems.

__________________________________________________ ________________________

People are more violently opposed to fur than leather because it's
safer to harass rich women than motorcycle gangs.
-Unknown
__________________________________________________ ________________________
Remove "die spammers" to email

#5 October 25th 04, 12:52 AM

#6 October 25th 04, 04:57 PM

On Sun, 24 Oct 2004 12:17:01 -0700, "joust in jest" joust in
wrote:

Your claim is false -- not only does Dell _NOT_ advise against installing
SP2, Dell Support lists five steps to take to ensure that installation of
the patch is trouble-free.

Why don't you tell that to the Dell support people who are advising
customers against installing SP2 - you'll have to call India though.....

P.S.
I do not own stock in Dell.
I do not own, nor have I ever owned, a Dell.
I do not know anyone who owns a Dell.
************************

http://support.dell.com/support/topi...en&s=dhs&cs=19

You will need to follow some easy steps to prepare your Dell computer
before you download and install Windows XP Service Pack 2.

1. Update and run your spyware removal software
2. Update your anti-virus software.
3. Update your firewall software.
4. It is recommended that you update to the newest BIOS available for your
Dell computer.
5. Check the Driver Updates table below for any specific drivers you may
need to update before installing Windows XP Service Pack 2.

"Five 'EASY' Steps", huh. Who does Dell think are buying and using their
computers? Tekkies? Computer Specialists? NERDS? HELL NO! Most people
who own computers are complete morons when it comes to anything
technical - I hear it all the time from my customers: "I know nothing
about computers". They barely know how to browse the Internet and check
email and Dell expects them to be able to check their drivers and
"UPDATE THEIR BIOS" ?!?!?!? Give me a break! If Microshaft had any real
programmers, they would write some simple code that would scan a
computer and determine whether or not installing SP2 could kill it,
without any user intervention. Instead, SP2 is "use at your own risk".
If it wipes out your data, oh well.......

BG

#7 October 25th 04, 05:03 PM

On Sun, 24 Oct 2004 17:28:20 -0400, wideglide01
wrote:

SNIP

I have SP2 on a Dimension 8400 with no problems.

Amazing!........... not that SP2 is running, it's amazing that you have
a Dell Dementia with no problems..

#8 October 25th 04, 09:32 PM

"Babaganoosh" wrote in message
...
On Sun, 24 Oct 2004 12:17:01 -0700, "joust in jest" joust in
wrote:
You will need to follow some easy steps to prepare your Dell computer
before you download and install Windows XP Service Pack 2.

1. Update and run your spyware removal software
2. Update your anti-virus software.
3. Update your firewall software.
4. It is recommended that you update to the newest BIOS available for your
Dell computer.
5. Check the Driver Updates table below for any specific drivers you may
need to update before installing Windows XP Service Pack 2.

"Five 'EASY' Steps", huh. Who does Dell think are buying and using their
computers? Tekkies? Computer Specialists? NERDS? HELL NO! Most people
who own computers are complete morons when it comes to anything
technical - I hear it all the time from my customers: "I know nothing
about computers". They barely know how to browse the Internet and check
email and Dell expects them to be able to check their drivers and
"UPDATE THEIR BIOS" ?!?!?!? Give me a break! If Microshaft had any real
programmers, they would write some simple code that would scan a
computer and determine whether or not installing SP2 could kill it,
without any user intervention. Instead, SP2 is "use at your own risk".
If it wipes out your data, oh well.......

As someone else has already pointed out, none of these 5 steps is specific
to Dell: they apply to all PCs. So why are you picking on Dell?

Another point: Microsoft recently announced that SP2 updates had exceeded
106 million PCs, a substantial fraction of which must be Dells. Don't you
think that, if more than an insignificant number had problems updating to
SP2, the media would be all over such an major news event? Instead:
silence.

Methinks you make much ado about very little.

#9 October 28th 04, 03:43 PM

On Mon, 25 Oct 2004 16:32:28 -0400, "C. A. Upsdell"
wrote:

SNIP

As someone else has already pointed out, none of these 5 steps is specific
to Dell: they apply to all PCs. So why are you picking on Dell?

Another point: Microsoft recently announced that SP2 updates had exceeded
106 million PCs, a substantial fraction of which must be Dells. Don't you
think that, if more than an insignificant number had problems updating to
SP2, the media would be all over such an major news event? Instead:
silence.

Methinks you make much ado about very little.

Can't anyone read? My original post said that Dell support was
recommending against loading SP2 and that I was told this by two of my
customers who own Dell computers. Period. I also thanked Microshaft for
releasing (unleashing?) SP2 because of all the business it's generated
for me due to the problems associated with installing it. Thirdly, I
thanked Dell, Gateway and HP for farming out their technical support to
India, which in turn has generated more business for me, the
English-speaking computer professional who has been servicing computers
for the past 28 years. Period. End of story.

BG

#10 October 28th 04, 05:41 PM

"Babaganoosh" wrote in message
...
On Mon, 25 Oct 2004 16:32:28 -0400, "C. A. Upsdell"
wrote:

SNIP

As someone else has already pointed out, none of these 5 steps is specific
to Dell: they apply to all PCs. So why are you picking on Dell?

Another point: Microsoft recently announced that SP2 updates had exceeded
106 million PCs, a substantial fraction of which must be Dells. Don't you
think that, if more than an insignificant number had problems updating to
SP2, the media would be all over such an major news event? Instead:
silence.

Methinks you make much ado about very little.

Can't anyone read? My original post said that Dell support was
recommending against loading SP2 and that I was told this by two of my
customers who own Dell computers. Period. I also thanked Microshaft for
releasing (unleashing?) SP2 because of all the business it's generated
for me due to the problems associated with installing it. Thirdly, I
thanked Dell, Gateway and HP for farming out their technical support to
India, which in turn has generated more business for me, the
English-speaking computer professional who has been servicing computers
for the past 28 years. Period. End of story.

I can read. Though others can't, since in your reply you snipped off the
five points to which I was responding.

I am also pleased that your story is over. It was getting to be very
boring.

[signed] yet another Dell user who had NO problems upgrading to SP2

#11 January 23rd 05, 04:47 PM

ok I just bought a Dell POS and noone at Dell told me about no 5 steps or
that there was any problems with them at all...bought this thing at Christmas
and one week later internet explorer went nuts...I got error after error and
had about 50 to 60 internet explorer pages come up on my screen at
once...shut down logged back on and same thing....called Dell and the fix was
to lose everything and reinstall windows xp and like they told me.."It'll be
like getting your computer new out of the box"...oh well groovy 2 new comps
in 2 weeks?...I reinstalled windows xp like they told me to and yep it was
like brand new untill 2 weeks later I had a blue screen that I hear tell of
now that I done paid for this Albotrose...called dell again told them I had
reinstalled windows and now I had blue screen and their fix to this
WAS.....ding ding ding reinstall windows xp and it will be like gettin it
sraight out of the box lol.....I did it again and here I am lookin for
answers again before I UPS this thing back to them with a shot gun hole in it

"C. A. Upsdell" wrote:

"Babaganoosh" wrote in message
...
On Mon, 25 Oct 2004 16:32:28 -0400, "C. A. Upsdell"
wrote:

SNIP

As someone else has already pointed out, none of these 5 steps is specific
to Dell: they apply to all PCs. So why are you picking on Dell?

Another point: Microsoft recently announced that SP2 updates had exceeded
106 million PCs, a substantial fraction of which must be Dells. Don't you
think that, if more than an insignificant number had problems updating to
SP2, the media would be all over such an major news event? Instead:
silence.

Methinks you make much ado about very little.

Can't anyone read? My original post said that Dell support was
recommending against loading SP2 and that I was told this by two of my
customers who own Dell computers. Period. I also thanked Microshaft for
releasing (unleashing?) SP2 because of all the business it's generated
for me due to the problems associated with installing it. Thirdly, I
thanked Dell, Gateway and HP for farming out their technical support to
India, which in turn has generated more business for me, the
English-speaking computer professional who has been servicing computers
for the past 28 years. Period. End of story.

I can read. Though others can't, since in your reply you snipped off the
five points to which I was responding.

I am also pleased that your story is over. It was getting to be very
boring.

[signed] yet another Dell user who had NO problems upgrading to SP2

#12 January 23rd 05, 06:36 PM

jenni___fer wrote:
ok I just bought a Dell POS and noone at Dell told me about no 5 steps or
that there was any problems with them at all...bought this thing at Christmas
and one week later internet explorer went nuts...I got error after error and
had about 50 to 60 internet explorer pages come up on my screen at
once...shut down logged back on and same thing....called Dell and the fix was
to lose everything and reinstall windows xp and like they told me.."It'll be
like getting your computer new out of the box"...oh well groovy 2 new comps
in 2 weeks?...I reinstalled windows xp like they told me to and yep it was
like brand new untill 2 weeks later I had a blue screen that I hear tell of
now that I done paid for this Albotrose...called dell again told them I had
reinstalled windows and now I had blue screen and their fix to this
WAS.....ding ding ding reinstall windows xp and it will be like gettin it
sraight out of the box lol.....I did it again and here I am lookin for
answers again before I UPS this thing back to them with a shot gun hole in it

You said "I got error after error and had about 50 to 60 internet
explorer pages come up on my screen at once".

This sounds very much like spyware has infected your PC. Check your PC
for spyware (and viruses etc.), and if there is any, totally clean it
out before reinstalling XP SP2. You must not install SP2 if your PC is
not clean.

#13 January 24th 05, 02:45 AM

"C A Upsdell" " wrote in message
...
jenni___fer wrote:
ok I just bought a Dell POS and noone at Dell told me about no 5 steps
or
that there was any problems with them at all...bought this thing at
Christmas
and one week later internet explorer went nuts...I got error after error
and
had about 50 to 60 internet explorer pages come up on my screen at
once...shut down logged back on and same thing....called Dell and the
fix was
to lose everything and reinstall windows xp and like they told
me.."It'll be
like getting your computer new out of the box"...oh well groovy 2 new
comps
in 2 weeks?...I reinstalled windows xp like they told me to and yep it
was
like brand new untill 2 weeks later I had a blue screen that I hear tell
of
now that I done paid for this Albotrose...called dell again told them I
had
reinstalled windows and now I had blue screen and their fix to this
WAS.....ding ding ding reinstall windows xp and it will be like gettin
it
sraight out of the box lol.....I did it again and here I am lookin for
answers again before I UPS this thing back to them with a shot gun hole
in it

You said "I got error after error and had about 50 to 60 internet
explorer pages come up on my screen at once".

This sounds very much like spyware has infected your PC. Check your PC
for spyware (and viruses etc.), and if there is any, totally clean it
out before reinstalling XP SP2. You must not install SP2 if your PC is
not clean.

I think the point was more to the fact that Dell's answer to every tech
problem at the PC level is, "reinstall".

#14 March 22nd 05, 09:09 PM

I have to agree with Babaganoosh. I have worked on two separate Dell
computers in the past month. Both times I worked with Dell tech support and
both times the technician told me that SP2 should not have been installed.

"Babaganoosh" wrote:

On Mon, 25 Oct 2004 16:32:28 -0400, "C. A. Upsdell"
wrote:

SNIP

As someone else has already pointed out, none of these 5 steps is specific
to Dell: they apply to all PCs. So why are you picking on Dell?

Another point: Microsoft recently announced that SP2 updates had exceeded
106 million PCs, a substantial fraction of which must be Dells. Don't you
think that, if more than an insignificant number had problems updating to
SP2, the media would be all over such an major news event? Instead:
silence.

Methinks you make much ado about very little.

Can't anyone read? My original post said that Dell support was
recommending against loading SP2 and that I was told this by two of my
customers who own Dell computers. Period. I also thanked Microshaft for
releasing (unleashing?) SP2 because of all the business it's generated
for me due to the problems associated with installing it. Thirdly, I
thanked Dell, Gateway and HP for farming out their technical support to
India, which in turn has generated more business for me, the
English-speaking computer professional who has been servicing computers
for the past 28 years. Period. End of story.

BG

#15 March 22nd 05, 09:34 PM

=?Utf-8?B?QnVybnN5?= wrote in
:

I have to agree with Babaganoosh. I have worked on two separate Dell
computers in the past month. Both times I worked with Dell tech
support and both times the technician told me that SP2 should not have
been installed.

SNIP

I have installed SP2 on XP at least a couple dozen times. NO Dell does
recomend against SP2. (If they do please post the link.) I have yet to
experience a problem updating to SP2. Me thinks it is a two part problem,
one is the failure to slave scan the drive prior without system restore
turned on and second is the failure to search for the usual suspect
registry entries. The minor inconviences experience has to do with the
proper video drivers and IDE controller software. However, the average
home user who do not work on these systems daily do not think about these
issues or do not have experience with the PC or Laptops.

BUM

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