SP2 and NIS 2005

I posted this question in a Symantec newgroup also, but I am wondering if
this could be an XP issue. Symantec says this should be able to run.

I am running Win XP SP2 and NIS 2005. It has worked well on a daily basis
but I wanted to run it in Safe Mode and got the following message:


Symantec Integrator has encountered a problem and needs to close. We are
sorry for the inconvenience.



Is there something I need to configure in either XP or NIS in order to do a
scan in
Safe Mode?

Thanks for your help.

Liz

On Mon, 21 Mar 2005 16:44:35 -0600, Lizzie wrote:

I posted this question in a Symantec newgroup also, but I am wondering if
this could be an XP issue. Symantec says this should be able to run.

I am running Win XP SP2 and NIS 2005. It has worked well on a daily basis
but I wanted to run it in Safe Mode and got the following message:


Symantec Integrator has encountered a problem and needs to close. We are
sorry for the inconvenience.



Is there something I need to configure in either XP or NIS in order to do a
scan in
Safe Mode?

Thanks for your help.

Liz

Integrator, as all of Symantecs "Control shells, will only
run in Hires monitor mode. A safe mode runs in lowres, or
low color depth, which normally will not let the
applications in NIS/NAV run (particularly the shells).
--
Lester Stiefel
In Romans 1 there are qualities of Unregenerate man listed
which describe him in the last days.
Is your quality found on this list??

Hmm.. Thanks. That's a really lousy feature in my opinion. Is there a
logical reason for it? I ended up running a scan in safe mode at the Trend
Micro site, but I sure would have liked to use my own stuff!


"Lester Stiefel" wrote in message
.. .
On Mon, 21 Mar 2005 16:44:35 -0600, Lizzie wrote:

I posted this question in a Symantec newgroup also, but I am wondering if
this could be an XP issue. Symantec says this should be able to run.

I am running Win XP SP2 and NIS 2005. It has worked well on a daily
basis
but I wanted to run it in Safe Mode and got the following message:


Symantec Integrator has encountered a problem and needs to close. We are
sorry for the inconvenience.



Is there something I need to configure in either XP or NIS in order to do
a
scan in
Safe Mode?

Thanks for your help.

Liz

Integrator, as all of Symantecs "Control shells, will only
run in Hires monitor mode. A safe mode runs in lowres, or
low color depth, which normally will not let the
applications in NIS/NAV run (particularly the shells).
--
Lester Stiefel
In Romans 1 there are qualities of Unregenerate man listed
which describe him in the last days.
Is your quality found on this list??

Lizzie wrote:
I posted this question in a Symantec newgroup also, but I am wondering if
this could be an XP issue. Symantec says this should be able to run.

I am running Win XP SP2 and NIS 2005. It has worked well on a daily basis
but I wanted to run it in Safe Mode and got the following message:


Symantec Integrator has encountered a problem and needs to close. We are
sorry for the inconvenience.



Is there something I need to configure in either XP or NIS in order to do a
scan in
Safe Mode?

Thanks for your help.

Liz


I had big problems with NIS 2004 on the computer my wife uses. Every
time an NAV scan would start in Normal Mode, the computer would freeze
totally -- no keyboard reaction at all. The only solution was to turn
off manually and then restart. I could scan in Safe Mode though. I
went through a lot of exercises recommended by Norton Support, and all
that did was waste a lot of my time.

When the subscription expired, I uninstalled NIS 2004 completely, and
then installed NIS 2005. Unfortunately, the same freeze problem
occurred in Normal Mode. The computer also froze when I tried a scan
from the Norton Internet site. And now, in Safe Mode I got the same
System Integrator message which you are getting. What a bummer.

I have since uninstalled NIS 2005 on her computer, and installed Zone
Alarm Security Suite and it has scanned the computer with no problems
and no viruses found. I also did an AV scan from the McAfee Internet
site with no problems and no viruses found. I have also used SpyBot and
AdAware and found no problems.

So, I don't have an answer to your question. I would return the NIS
2005 for a refund, but it came bundled with Norton Ghost and it would
cost me just as much to get Norton Ghost alone. I will try installing
NIS 2005 on another computer on which the security subscription is about
to expire.

--
Cheers! OliverS
When replying personally, remove "_nospam_"

"When I see an adult on a bicycle, I do not despair for the future of
the human race." HG Wells

"Lizzie" wrote in message
...
Hmm.. Thanks. That's a really lousy feature in my opinion. Is there a
logical reason for it? I ended up running a scan in safe mode at the
Trend Micro site, but I sure would have liked to use my own stuff!





You can run Norton Antivirus 2005 Scans in safe mode. but not the
Integrator. Use your Start Menu. I know I can.

--
William

I tried to do that...used the start menu and selected Antivirus. Is there
another way?

"WTC" wrote in message
...
"Lizzie" wrote in message
...
Hmm.. Thanks. That's a really lousy feature in my opinion. Is there a
logical reason for it? I ended up running a scan in safe mode at the
Trend Micro site, but I sure would have liked to use my own stuff!





You can run Norton Antivirus 2005 Scans in safe mode. but not the
Integrator. Use your Start Menu. I know I can.

--
William

"Lizzie" wrote in message
...
I tried to do that...used the start menu and selected Antivirus. Is there
another way?



That is how I do it. There is usually a message saying something like "You
can only perform scans in safe mode". Have you looked at Symantec Support?
Or your manual?

--
William