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#1
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Your computer has a newer version of Windows Messenger 5.1 than the one you are trying to install.
I am trying to install Windows Messenger 5.1 and I receive the
following error message when I do so: Product: Windows Messenger 5.1 -- Your computer has a newer version of Windows Messenger 5.1 than the one you are trying to install. To install an older version, first remove the current version (click Start, Settings, Control Panel, Add or Remove, Windows Messenger 5.1), and then run this Set Up again. There are no versions of Windows Messenger listed in Add/Remove Programs. I have removed Windows Messenger from Add/Remove Programs - Components. I have tried Start - Run: msiexec /x {C3A6819F-62D3-4750-AF1C-28206DDF2C2E} but that returns the error, "This action is only valid for products that are currently installed." I have tried removing HKLM and HKCU /SOFTWARE/Microsoft/MessengerService keys. I have run messenger.msi /lv and found this section (let me know if someone would like to see more): Action start 13:57:50: FindRelatedProducts. MSI (s) (0C:2C) [13:57:50:861]: Skipping FindRelatedProducts action: already done on client side Action ended 13:57:50: FindRelatedProducts. Return value 0. MSI (s) (0C:2C) [13:57:50:861]: Doing action: CheckOnTablet.CAAE7742_6D28_4224_99DC_3B95092D4DDC Action start 13:57:50: CheckOnTablet.CAAE7742_6D28_4224_99DC_3B95092D4DDC . MSI (s) (0C:18) [13:57:50:861]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI32.tmp, Entrypoint: IsTabletPC MSI (s) (0C:1C) [13:57:50:861]: Generating random cookie. MSI (s) (0C:1C) [13:57:50:877]: Created Custom Action Server with PID 1944 (0x798). MSI (s) (0C:24) [13:57:50:908]: Running as a service. MSI (s) (0C:24) [13:57:50:908]: Hello, I'm your 32bit Impersonated custom action server. MSI (s) (0C!50) [13:57:50:908]: PROPERTY CHANGE: Adding IsTabletPC property. Its value is '0'. Action ended 13:57:50: CheckOnTablet.CAAE7742_6D28_4224_99DC_3B95092D4DDC . Return value 1. MSI (s) (0C:2C) [13:57:50:908]: Doing action: CheckOnTablet.90B92711_707E_4B8F_BC75_2D5171F9C340 Action start 13:57:50: CheckOnTablet.90B92711_707E_4B8F_BC75_2D5171F9C340 . MSI (s) (0C:64) [13:57:50:924]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI33.tmp, Entrypoint: IsTabletPC Action ended 13:57:50: CheckOnTablet.90B92711_707E_4B8F_BC75_2D5171F9C340 . Return value 1. MSI (s) (0C:2C) [13:57:50:940]: Doing action: NewerMessengerInstalled Action start 13:57:50: NewerMessengerInstalled. DEBUG: Error 2851: The data for the icon infobmp is not valid The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2851. The arguments a infobmp, , MSI (s) (0C:2C) [13:57:51:440]: Product: Windows Messenger 5.1 -- Your computer has a newer version of Windows Messenger 5.1 than the one you are trying to install. To install an older version, first remove the current version (click Start, Settings, Control Panel, Add or Remove, Windows Messenger 5.1), and then run this Set Up again. Action ended 13:57:51: NewerMessengerInstalled. Return value 3. Action ended 13:57:51: INSTALL. Return value 3. I am completely out of ideas on how to get messenger 5.1 installed, any help would be appriciated. |
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#2
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Your computer has a newer version of Windows Messenger 5.1 than the one you are trying to install.
I forgot to mention, I also installed MSN Messenger 7.5 and then did a
clean uninstall of it (Add/Remove Programs) but that also did not resolve the issue. |
#3
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Your computer has a newer version of Windows Messenger 5.1 than the one you are trying to install.
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#4
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Your computer has a newer version of Windows Messenger 5.1 than the one you are trying to install.
-
oups.com : Any ideas besides completely rebuilding my system? There must (assuming) be a way to forcibly/manually remove whatever is conflicting. I am not scared of the registry, the command line or debug logs so don't hesitate to suggest something crazy (as long as it gets the job done)! A few ideas: - download the latest version again: http://download.microsoft.com/downlo.../messenger.msi and put the file in an empty folder before installing. - before installing WM 5.1: . try removing .tmp files in C:\Windows\Installer. . or try renaming (or emptying) C:\Windows\Installer. - execute this command: msiexec /unreg then this one: msiexec /regserver - you could use File Monitor to try to understand what's going on with this infobmp file ("Error 2851: The data for the icon infobmp is not valid"). File Monitor: http://www.sysinternals.com/Utilities/Filemon.html http://www.sysinternals.com/Files/FilemonNt.zip |
#5
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Your computer has a newer version of Windows Messenger 5.1 than the one you are trying to install.
I was finally able to get the latest Windows Messenger installed. I had
to do the following command: msiexec /i messenger.msi REINSTALLMODE=aums This forced the installation ignoring any version checking that was being done. |
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