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Can Microsoft support really be this bad?
I had setup a hotmail account for a friend a year ago who was then not
greatly internet savvy. She forgot her password a week ago and tried to have it reset but tried too many times and lost the possibility to answer her security questions. At the beginning of the week we started to submit emails to support through the accountservices.msn site as expected and heard nothing. I even called 800-microsoft and spoke with the MSN folks and they did nothing but read from scripts and tell me to continue to email to an account I never hear from. Since then I have emailed that web form around ten times and spoken to the MSN folks more than that. I started emailing any email address I could find on Microsoft's site (abuse, comments, etc) PLEADING with someone to help as we are now fairly sure that what happened was that someone has logged into her account and changed her password and is using it against her. It's to the point now that it is almost assuredly going to result in a nasty divorce for her. We even told the MSN people if they would just ask us the damn security questions and reset the password we would upgrade to a paid account. I told them I'd pay whatever they wanted for a pay per call support line. Even if they wouldn't change the password, just disable the account until this is resolved. Guess what I heard? NOTHING! The passhelp account just keeps sending me emails telling me that they know how inconvenient and frustrating it can be but that I need to go through the other email address. Maybe for the average situation it is frustrating and inconvenient but this isn't that situation and my feelings are much more extreme. I DID on thursday get an email from support saying to identify me, to answer a bunch of questions which I IMMEDIATELY did and sent back. HAVEN'T HEARD ANYTHING SINCE!!! It is no wonder why Microsoft gets such a bad rap. I have NEVER been so thoroughly disgusted with such poor pathetic HORRIFIC NON-EXISTENT service! Take it from me, if you are going to get a free account, get it anywhere other than hotmail. I'll be deleting this account as soon as we can get this other issued resolved. |
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#2
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Can Microsoft support really be this bad?
MS support is non existant.
In contrast I have had success with Yahoo support... -- Kenny - www.ComputerBoom.com "Any sufficiently advanced technology is indistinguishable from magic." -Arthur C. Clarke -- "Carpie" wrote in message ... I had setup a hotmail account for a friend a year ago who was then not greatly internet savvy. She forgot her password a week ago and tried to have it reset but tried too many times and lost the possibility to answer her security questions. At the beginning of the week we started to submit emails to support through the accountservices.msn site as expected and heard nothing. I even called 800-microsoft and spoke with the MSN folks and they did nothing but read from scripts and tell me to continue to email to an account I never hear from. Since then I have emailed that web form around ten times and spoken to the MSN folks more than that. I started emailing any email address I could find on Microsoft's site (abuse, comments, etc) PLEADING with someone to help as we are now fairly sure that what happened was that someone has logged into her account and changed her password and is using it against her. It's to the point now that it is almost assuredly going to result in a nasty divorce for her. We even told the MSN people if they would just ask us the damn security questions and reset the password we would upgrade to a paid account. I told them I'd pay whatever they wanted for a pay per call support line. Even if they wouldn't change the password, just disable the account until this is resolved. Guess what I heard? NOTHING! The passhelp account just keeps sending me emails telling me that they know how inconvenient and frustrating it can be but that I need to go through the other email address. Maybe for the average situation it is frustrating and inconvenient but this isn't that situation and my feelings are much more extreme. I DID on thursday get an email from support saying to identify me, to answer a bunch of questions which I IMMEDIATELY did and sent back. HAVEN'T HEARD ANYTHING SINCE!!! It is no wonder why Microsoft gets such a bad rap. I have NEVER been so thoroughly disgusted with such poor pathetic HORRIFIC NON-EXISTENT service! Take it from me, if you are going to get a free account, get it anywhere other than hotmail. I'll be deleting this account as soon as we can get this other issued resolved. |
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