Unable to change Default Print Settings

I'm trying to change the default settings for my printer. I use
Start/ControlPanel/PrintersandFaxes and select my default printer. According
to Help documentation, if I right click the printer while holding down the
Ctrl key then press Properties the resulting dialogue box should display a
Security tab. But it doesn't - it shows six tabs - General, Sharing, Ports,
etc, but no Security.
I'm working as Administrator, so I should have permissions. Any suggestions?
I'm using XP os.
Thanks

Limoni wrote:
I'm trying to change the default settings for my printer. I use
Start/ControlPanel/PrintersandFaxes and select my default printer. According
to Help documentation, if I right click the printer while holding down the
Ctrl key then press Properties the resulting dialogue box should display a
Security tab. But it doesn't - it shows six tabs - General, Sharing, Ports,
etc, but no Security.
I'm working as Administrator, so I should have permissions. Any suggestions?
I'm using XP os.
Thanks

If you are using XP Home, make this setting in Safe Mode (reboot and tap
F8 as the boot-up sequence is starting). If you are using XP Pro, make
sure that simple file sharing in not enabled (Control Panel Folder
Options View Advanced, clear "Use simple file sharing [Recommended]").


--
Lem MS MVP -- Networking

To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer

"Lem" wrote:

Limoni wrote:
I'm trying to change the default settings for my printer. I use
Start/ControlPanel/PrintersandFaxes and select my default printer. According
to Help documentation, if I right click the printer while holding down the
Ctrl key then press Properties the resulting dialogue box should display a
Security tab. But it doesn't - it shows six tabs - General, Sharing, Ports,
etc, but no Security.
I'm working as Administrator, so I should have permissions. Any suggestions?
I'm using XP os.
Thanks

If you are using XP Home, make this setting in Safe Mode (reboot and tap
F8 as the boot-up sequence is starting). If you are using XP Pro, make
sure that simple file sharing in not enabled (Control Panel Folder
Options View Advanced, clear "Use simple file sharing [Recommended]").


--
Lem MS MVP -- Networking

To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
I tried the Safe Mode solution (I'm using XP Home), but when I display Printers & Faxes in Control Panel none are shown, and I can't add a new printer because I get a message '....printer spooler service not running'.

I tried the Safe Mode solution (I'm using XP Home), but when I display
Printers & Faxes in Control Panel none are shown, and I can't add a new
printer because I get a message '....printer spooler service not running'.
And I can't start the printer spooler in Safe Mode.

"Lem" wrote:

Limoni wrote:
I'm trying to change the default settings for my printer. I use
Start/ControlPanel/PrintersandFaxes and select my default printer. According
to Help documentation, if I right click the printer while holding down the
Ctrl key then press Properties the resulting dialogue box should display a
Security tab. But it doesn't - it shows six tabs - General, Sharing, Ports,
etc, but no Security.
I'm working as Administrator, so I should have permissions. Any suggestions?
I'm using XP os.
Thanks

If you are using XP Home, make this setting in Safe Mode (reboot and tap
F8 as the boot-up sequence is starting). If you are using XP Pro, make
sure that simple file sharing in not enabled (Control Panel Folder
Options View Advanced, clear "Use simple file sharing [Recommended]").


--
Lem MS MVP -- Networking

To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer

Limoni wrote:
I tried the Safe Mode solution (I'm using XP Home), but when I display
Printers & Faxes in Control Panel none are shown, and I can't add a new
printer because I get a message '....printer spooler service not running'.
And I can't start the printer spooler in Safe Mode.

"Lem" wrote:

Limoni wrote:
I'm trying to change the default settings for my printer. I use
Start/ControlPanel/PrintersandFaxes and select my default printer. According
to Help documentation, if I right click the printer while holding down the
Ctrl key then press Properties the resulting dialogue box should display a
Security tab. But it doesn't - it shows six tabs - General, Sharing, Ports,
etc, but no Security.
I'm working as Administrator, so I should have permissions. Any suggestions?
I'm using XP os.
Thanks
If you are using XP Home, make this setting in Safe Mode (reboot and tap
F8 as the boot-up sequence is starting). If you are using XP Pro, make
sure that simple file sharing in not enabled (Control Panel Folder
Options View Advanced, clear "Use simple file sharing [Recommended]").


--
Lem MS MVP -- Networking

To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer


Do you have a LexMark printer (or perhaps uninstalled one)?

Open a command prompt window and type:

sc qc spooler [press Enter]

You should see something like the following:

H:\sc qc spooler
[SC] GetServiceConfig SUCCESS

SERVICE_NAME: spooler
TYPE : 110 WIN32_OWN_
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\WINDOWS\syst
LOAD_ORDER_GROUP : SpoolerGroup
TAG : 0
DISPLAY_NAME : Print Spooler
DEPENDENCIES : RPCSS
SERVICE_START_NAME : LocalSystem

If there is anything other than RPCSS listed opposite "Dependencies"
write down the names (so you can restore them later) and then type:

net stop spooler [press Enter]
sc config spooler depend= RPCSS [press Enter]

[note no space before = but space after]

Now exit the command prompt window and restart in Safe Mode.

You should now be able to see the printers in Safe Mode and access the
Security tab.

When you restart in normal mode, you will have to restore the
dependencies you removed earlier. For example, if the spooler was
dependent on LexBce in addition to RPCSS, open a command prompt window
and type

net stop spooler [press Enter]
sc config spooler depend= RPCSS/LexBce [press Enter]
net start spooler [press Enter]

For multiple entries in the list of services which must start before the
spooler starts, the names are separated by forward slashes (/). Use the
exact spelling as shown in the response to the "sc qc spooler" command.


If the above doesn't work or doesn't apply, what happens when you try to
start the spooler in Safe Mode? What error message do you get?

--
Lem MS MVP -- Networking

To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer

Sorry this is becoming such an epic, and over such a minor issue, but I would
like to sort it out.
I tried your suggestion but the results are the same - no printers show in
ControlPanel/PrintersAndFaxes, and I can't add a printer ("Operation could
not be completed. The printer spooler service is not running."). I tried 'net
start spooler' in Safe Mode but got "Start Service Failed 1084: This service
cannot be started in Safe Mode"

"Lem" wrote:

Limoni wrote:
I tried the Safe Mode solution (I'm using XP Home), but when I display
Printers & Faxes in Control Panel none are shown, and I can't add a new
printer because I get a message '....printer spooler service not running'.
And I can't start the printer spooler in Safe Mode.

"Lem" wrote:

Limoni wrote:
I'm trying to change the default settings for my printer. I use
Start/ControlPanel/PrintersandFaxes and select my default printer. According
to Help documentation, if I right click the printer while holding down the
Ctrl key then press Properties the resulting dialogue box should display a
Security tab. But it doesn't - it shows six tabs - General, Sharing, Ports,
etc, but no Security.
I'm working as Administrator, so I should have permissions. Any suggestions?
I'm using XP os.
Thanks
If you are using XP Home, make this setting in Safe Mode (reboot and tap
F8 as the boot-up sequence is starting). If you are using XP Pro, make
sure that simple file sharing in not enabled (Control Panel Folder
Options View Advanced, clear "Use simple file sharing [Recommended]").


--
Lem MS MVP -- Networking

To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer


Do you have a LexMark printer (or perhaps uninstalled one)?

Open a command prompt window and type:

sc qc spooler [press Enter]

You should see something like the following:

H:\sc qc spooler
[SC] GetServiceConfig SUCCESS

SERVICE_NAME: spooler
TYPE : 110 WIN32_OWN_
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\WINDOWS\syst
LOAD_ORDER_GROUP : SpoolerGroup
TAG : 0
DISPLAY_NAME : Print Spooler
DEPENDENCIES : RPCSS
SERVICE_START_NAME : LocalSystem

If there is anything other than RPCSS listed opposite "Dependencies"
write down the names (so you can restore them later) and then type:

net stop spooler [press Enter]
sc config spooler depend= RPCSS [press Enter]

[note no space before = but space after]

Now exit the command prompt window and restart in Safe Mode.

You should now be able to see the printers in Safe Mode and access the
Security tab.

When you restart in normal mode, you will have to restore the
dependencies you removed earlier. For example, if the spooler was
dependent on LexBce in addition to RPCSS, open a command prompt window
and type

net stop spooler [press Enter]
sc config spooler depend= RPCSS/LexBce [press Enter]
net start spooler [press Enter]

For multiple entries in the list of services which must start before the
spooler starts, the names are separated by forward slashes (/). Use the
exact spelling as shown in the response to the "sc qc spooler" command.


If the above doesn't work or doesn't apply, what happens when you try to
start the spooler in Safe Mode? What error message do you get?

--
Lem MS MVP -- Networking

To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer

Follow Bruce's suggestions

http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm



--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"Limoni" wrote in message
...
Sorry this is becoming such an epic, and over such a minor issue, but I
would
like to sort it out.
I tried your suggestion but the results are the same - no printers show in
ControlPanel/PrintersAndFaxes, and I can't add a printer ("Operation could
not be completed. The printer spooler service is not running."). I tried
'net
start spooler' in Safe Mode but got "Start Service Failed 1084: This
service
cannot be started in Safe Mode"

"Lem" wrote:

Limoni wrote:
I tried the Safe Mode solution (I'm using XP Home), but when I display
Printers & Faxes in Control Panel none are shown, and I can't add a new
printer because I get a message '....printer spooler service not
running'.
And I can't start the printer spooler in Safe Mode.

"Lem" wrote:

Limoni wrote:
I'm trying to change the default settings for my printer. I use
Start/ControlPanel/PrintersandFaxes and select my default printer.
According
to Help documentation, if I right click the printer while holding
down the
Ctrl key then press Properties the resulting dialogue box should
display a
Security tab. But it doesn't - it shows six tabs - General, Sharing,
Ports,
etc, but no Security.
I'm working as Administrator, so I should have permissions. Any
suggestions?
I'm using XP os.
Thanks
If you are using XP Home, make this setting in Safe Mode (reboot and
tap
F8 as the boot-up sequence is starting). If you are using XP Pro,
make
sure that simple file sharing in not enabled (Control Panel Folder
Options View Advanced, clear "Use simple file sharing
[Recommended]").


--
Lem MS MVP -- Networking

To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer


Do you have a LexMark printer (or perhaps uninstalled one)?

Open a command prompt window and type:

sc qc spooler [press Enter]

You should see something like the following:

H:\sc qc spooler
[SC] GetServiceConfig SUCCESS

SERVICE_NAME: spooler
TYPE : 110 WIN32_OWN_
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\WINDOWS\syst
LOAD_ORDER_GROUP : SpoolerGroup
TAG : 0
DISPLAY_NAME : Print Spooler
DEPENDENCIES : RPCSS
SERVICE_START_NAME : LocalSystem

If there is anything other than RPCSS listed opposite "Dependencies"
write down the names (so you can restore them later) and then type:

net stop spooler [press Enter]
sc config spooler depend= RPCSS [press Enter]

[note no space before = but space after]

Now exit the command prompt window and restart in Safe Mode.

You should now be able to see the printers in Safe Mode and access the
Security tab.

When you restart in normal mode, you will have to restore the
dependencies you removed earlier. For example, if the spooler was
dependent on LexBce in addition to RPCSS, open a command prompt window
and type

net stop spooler [press Enter]
sc config spooler depend= RPCSS/LexBce [press Enter]
net start spooler [press Enter]

For multiple entries in the list of services which must start before the
spooler starts, the names are separated by forward slashes (/). Use the
exact spelling as shown in the response to the "sc qc spooler" command.


If the above doesn't work or doesn't apply, what happens when you try to
start the spooler in Safe Mode? What error message do you get?

--
Lem MS MVP -- Networking

To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer

I did the clean printer drivers thing, but to no avail. I think I might just
put this to bed, and wear the (very minor) problem. Thanks for trying, anyway.

"Alan Morris [MSFT]" wrote:

Follow Bruce's suggestions

http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm



--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"Limoni" wrote in message
...
Sorry this is becoming such an epic, and over such a minor issue, but I
would
like to sort it out.
I tried your suggestion but the results are the same - no printers show in
ControlPanel/PrintersAndFaxes, and I can't add a printer ("Operation could
not be completed. The printer spooler service is not running."). I tried
'net
start spooler' in Safe Mode but got "Start Service Failed 1084: This
service
cannot be started in Safe Mode"

"Lem" wrote:

Limoni wrote:
I tried the Safe Mode solution (I'm using XP Home), but when I display
Printers & Faxes in Control Panel none are shown, and I can't add a new
printer because I get a message '....printer spooler service not
running'.
And I can't start the printer spooler in Safe Mode.

"Lem" wrote:

Limoni wrote:
I'm trying to change the default settings for my printer. I use
Start/ControlPanel/PrintersandFaxes and select my default printer.
According
to Help documentation, if I right click the printer while holding
down the
Ctrl key then press Properties the resulting dialogue box should
display a
Security tab. But it doesn't - it shows six tabs - General, Sharing,
Ports,
etc, but no Security.
I'm working as Administrator, so I should have permissions. Any
suggestions?
I'm using XP os.
Thanks
If you are using XP Home, make this setting in Safe Mode (reboot and
tap
F8 as the boot-up sequence is starting). If you are using XP Pro,
make
sure that simple file sharing in not enabled (Control Panel Folder
Options View Advanced, clear "Use simple file sharing
[Recommended]").


--
Lem MS MVP -- Networking

To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer


Do you have a LexMark printer (or perhaps uninstalled one)?

Open a command prompt window and type:

sc qc spooler [press Enter]

You should see something like the following:

H:\sc qc spooler
[SC] GetServiceConfig SUCCESS

SERVICE_NAME: spooler
TYPE : 110 WIN32_OWN_
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\WINDOWS\syst
LOAD_ORDER_GROUP : SpoolerGroup
TAG : 0
DISPLAY_NAME : Print Spooler
DEPENDENCIES : RPCSS
SERVICE_START_NAME : LocalSystem

If there is anything other than RPCSS listed opposite "Dependencies"
write down the names (so you can restore them later) and then type:

net stop spooler [press Enter]
sc config spooler depend= RPCSS [press Enter]

[note no space before = but space after]

Now exit the command prompt window and restart in Safe Mode.

You should now be able to see the printers in Safe Mode and access the
Security tab.

When you restart in normal mode, you will have to restore the
dependencies you removed earlier. For example, if the spooler was
dependent on LexBce in addition to RPCSS, open a command prompt window
and type

net stop spooler [press Enter]
sc config spooler depend= RPCSS/LexBce [press Enter]
net start spooler [press Enter]

For multiple entries in the list of services which must start before the
spooler starts, the names are separated by forward slashes (/). Use the
exact spelling as shown in the response to the "sc qc spooler" command.


If the above doesn't work or doesn't apply, what happens when you try to
start the spooler in Safe Mode? What error message do you get?

--
Lem MS MVP -- Networking

To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer

After you cleaned the drivers, as described on this web page, did you
download the latest version of the driver from the manufacturer's web site
and install THAT on the local printer on a local port? It could very well be
a defective driver installation, so getting the latest version would be
advisable.

There is a lot more we can do to troubleshoot it if your interest in it
returns! As I mentioned earlier, we can look in the
HKLM\SYSTEM\CurrentControlSet\Control\Print\Enviro nments registry key. We
can see what values it wrote, or not. We can look at permissions.

Paul

"Limoni" wrote in message
...
I did the clean printer drivers thing, but to no avail. I think I might
just
put this to bed, and wear the (very minor) problem. Thanks for trying,
anyway.

"Alan Morris [MSFT]" wrote:

Follow Bruce's suggestions

http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm



--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

"Limoni" wrote in message
...
Sorry this is becoming such an epic, and over such a minor issue, but I
would
like to sort it out.
I tried your suggestion but the results are the same - no printers show
in
ControlPanel/PrintersAndFaxes, and I can't add a printer ("Operation
could
not be completed. The printer spooler service is not running."). I
tried
'net
start spooler' in Safe Mode but got "Start Service Failed 1084: This
service
cannot be started in Safe Mode"

"Lem" wrote:

Limoni wrote:
I tried the Safe Mode solution (I'm using XP Home), but when I
display
Printers & Faxes in Control Panel none are shown, and I can't add a
new
printer because I get a message '....printer spooler service not
running'.
And I can't start the printer spooler in Safe Mode.

"Lem" wrote:

Limoni wrote:
I'm trying to change the default settings for my printer. I use
Start/ControlPanel/PrintersandFaxes and select my default printer.
According
to Help documentation, if I right click the printer while holding
down the
Ctrl key then press Properties the resulting dialogue box should
display a
Security tab. But it doesn't - it shows six tabs - General,
Sharing,
Ports,
etc, but no Security.
I'm working as Administrator, so I should have permissions. Any
suggestions?
I'm using XP os.
Thanks
If you are using XP Home, make this setting in Safe Mode (reboot
and
tap
F8 as the boot-up sequence is starting). If you are using XP Pro,
make
sure that simple file sharing in not enabled (Control Panel
Folder
Options View Advanced, clear "Use simple file sharing
[Recommended]").


--
Lem MS MVP -- Networking

To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer


Do you have a LexMark printer (or perhaps uninstalled one)?

Open a command prompt window and type:

sc qc spooler [press Enter]

You should see something like the following:

H:\sc qc spooler
[SC] GetServiceConfig SUCCESS

SERVICE_NAME: spooler
TYPE : 110 WIN32_OWN_
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\WINDOWS\syst
LOAD_ORDER_GROUP : SpoolerGroup
TAG : 0
DISPLAY_NAME : Print Spooler
DEPENDENCIES : RPCSS
SERVICE_START_NAME : LocalSystem

If there is anything other than RPCSS listed opposite "Dependencies"
write down the names (so you can restore them later) and then type:

net stop spooler [press Enter]
sc config spooler depend= RPCSS [press Enter]

[note no space before = but space after]

Now exit the command prompt window and restart in Safe Mode.

You should now be able to see the printers in Safe Mode and access the
Security tab.

When you restart in normal mode, you will have to restore the
dependencies you removed earlier. For example, if the spooler was
dependent on LexBce in addition to RPCSS, open a command prompt window
and type

net stop spooler [press Enter]
sc config spooler depend= RPCSS/LexBce [press Enter]
net start spooler [press Enter]

For multiple entries in the list of services which must start before
the
spooler starts, the names are separated by forward slashes (/). Use
the
exact spelling as shown in the response to the "sc qc spooler"
command.


If the above doesn't work or doesn't apply, what happens when you try
to
start the spooler in Safe Mode? What error message do you get?

--
Lem MS MVP -- Networking

To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer

OK, I would like to get to the bottom of this, if only for interest's sake.
As long as I'm not taking up too much of anybody's time.
I cleaned out ALL the drivers, and installed the latest driver from HP. I
now have only one entry showing in ControlPanel/PrintersandFaxes, and that is
hp psc 2300 series.
Just a word on permissions. Before I cleaned out the drivers,
ControlPanel/PrintersandFaxes showed an entry for a Fax device. When I used
Control/RightClick/Properties on the fax entry it showed a security tab in
Properties, so I apparently have the correct permissions.
I had a look in
HKLM\SYSTEM\CurrentControlSet\Control\Print\Enviro nments\Windows NT
x86\Drivers\Version-3\hp psc 2300 series, but I don't know what I'm looking
for, so, if you can tell me is important I'll pass it on.
Thanks
"Paul Baker [MVP, Windows - SDK]" wrote:

After you cleaned the drivers, as described on this web page, did you
download the latest version of the driver from the manufacturer's web site
and install THAT on the local printer on a local port? It could very well be
a defective driver installation, so getting the latest version would be
advisable.

There is a lot more we can do to troubleshoot it if your interest in it
returns! As I mentioned earlier, we can look in the
HKLM\SYSTEM\CurrentControlSet\Control\Print\Enviro nments registry key. We
can see what values it wrote, or not. We can look at permissions.

Paul

"Limoni" wrote in message
...
I did the clean printer drivers thing, but to no avail. I think I might
just
put this to bed, and wear the (very minor) problem. Thanks for trying,
anyway.

"Alan Morris [MSFT]" wrote:

Follow Bruce's suggestions

http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm



--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

"Limoni" wrote in message
...
Sorry this is becoming such an epic, and over such a minor issue, but I
would
like to sort it out.
I tried your suggestion but the results are the same - no printers show
in
ControlPanel/PrintersAndFaxes, and I can't add a printer ("Operation
could
not be completed. The printer spooler service is not running."). I
tried
'net
start spooler' in Safe Mode but got "Start Service Failed 1084: This
service
cannot be started in Safe Mode"

"Lem" wrote:

Limoni wrote:
I tried the Safe Mode solution (I'm using XP Home), but when I
display
Printers & Faxes in Control Panel none are shown, and I can't add a
new
printer because I get a message '....printer spooler service not
running'.
And I can't start the printer spooler in Safe Mode.

"Lem" wrote:

Limoni wrote:
I'm trying to change the default settings for my printer. I use
Start/ControlPanel/PrintersandFaxes and select my default printer.
According
to Help documentation, if I right click the printer while holding
down the
Ctrl key then press Properties the resulting dialogue box should
display a
Security tab. But it doesn't - it shows six tabs - General,
Sharing,
Ports,
etc, but no Security.
I'm working as Administrator, so I should have permissions. Any
suggestions?
I'm using XP os.
Thanks
If you are using XP Home, make this setting in Safe Mode (reboot
and
tap
F8 as the boot-up sequence is starting). If you are using XP Pro,
make
sure that simple file sharing in not enabled (Control Panel
Folder
Options View Advanced, clear "Use simple file sharing
[Recommended]").


--
Lem MS MVP -- Networking

To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer


Do you have a LexMark printer (or perhaps uninstalled one)?

Open a command prompt window and type:

sc qc spooler [press Enter]

You should see something like the following:

H:\sc qc spooler
[SC] GetServiceConfig SUCCESS

SERVICE_NAME: spooler
TYPE : 110 WIN32_OWN_
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\WINDOWS\syst
LOAD_ORDER_GROUP : SpoolerGroup
TAG : 0
DISPLAY_NAME : Print Spooler
DEPENDENCIES : RPCSS
SERVICE_START_NAME : LocalSystem

If there is anything other than RPCSS listed opposite "Dependencies"
write down the names (so you can restore them later) and then type:

net stop spooler [press Enter]
sc config spooler depend= RPCSS [press Enter]

[note no space before = but space after]

Now exit the command prompt window and restart in Safe Mode.

You should now be able to see the printers in Safe Mode and access the
Security tab.

When you restart in normal mode, you will have to restore the
dependencies you removed earlier. For example, if the spooler was
dependent on LexBce in addition to RPCSS, open a command prompt window
and type

net stop spooler [press Enter]
sc config spooler depend= RPCSS/LexBce [press Enter]
net start spooler [press Enter]

For multiple entries in the list of services which must start before
the
spooler starts, the names are separated by forward slashes (/). Use
the
exact spelling as shown in the response to the "sc qc spooler"
command.


If the above doesn't work or doesn't apply, what happens when you try
to
start the spooler in Safe Mode? What error message do you get?

--
Lem MS MVP -- Networking

To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer

Is the driver working right now?

Does the driver show up if you open the Printers and Faxes folder, choose
File | Server Properties and go to the Drivers page? What are Name,
Environment and Version showing as?

What version of Windows do you have exactly? What version of Windows did HP
say the driver was for exactly?

I am not sure what I am looking for until I see it, so maybe the best thing
to do is for you to backup your printer configuration to a file using Print
Migrator 3.1:
http://www.microsoft.com/downloads/d...displaylang=en

Let me know if you need help using that program. It's pretty
self-explanatory. Don't post the file here. You may email it to me at paulb
at rochester rr com (the email address is hidden in there!).

Paul

"Limoni" wrote in message
...
OK, I would like to get to the bottom of this, if only for interest's
sake.
As long as I'm not taking up too much of anybody's time.
I cleaned out ALL the drivers, and installed the latest driver from HP. I
now have only one entry showing in ControlPanel/PrintersandFaxes, and that
is
hp psc 2300 series.
Just a word on permissions. Before I cleaned out the drivers,
ControlPanel/PrintersandFaxes showed an entry for a Fax device. When I
used
Control/RightClick/Properties on the fax entry it showed a security tab in
Properties, so I apparently have the correct permissions.
I had a look in
HKLM\SYSTEM\CurrentControlSet\Control\Print\Enviro nments\Windows NT
x86\Drivers\Version-3\hp psc 2300 series, but I don't know what I'm
looking
for, so, if you can tell me is important I'll pass it on.
Thanks
"Paul Baker [MVP, Windows - SDK]" wrote:

After you cleaned the drivers, as described on this web page, did you
download the latest version of the driver from the manufacturer's web
site
and install THAT on the local printer on a local port? It could very well
be
a defective driver installation, so getting the latest version would be
advisable.

There is a lot more we can do to troubleshoot it if your interest in it
returns! As I mentioned earlier, we can look in the
HKLM\SYSTEM\CurrentControlSet\Control\Print\Enviro nments registry key. We
can see what values it wrote, or not. We can look at permissions.

Paul

"Limoni" wrote in message
...
I did the clean printer drivers thing, but to no avail. I think I might
just
put this to bed, and wear the (very minor) problem. Thanks for trying,
anyway.

"Alan Morris [MSFT]" wrote:

Follow Bruce's suggestions

http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm



--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

"Limoni" wrote in message
...
Sorry this is becoming such an epic, and over such a minor issue,
but I
would
like to sort it out.
I tried your suggestion but the results are the same - no printers
show
in
ControlPanel/PrintersAndFaxes, and I can't add a printer ("Operation
could
not be completed. The printer spooler service is not running."). I
tried
'net
start spooler' in Safe Mode but got "Start Service Failed 1084: This
service
cannot be started in Safe Mode"

"Lem" wrote:

Limoni wrote:
I tried the Safe Mode solution (I'm using XP Home), but when I
display
Printers & Faxes in Control Panel none are shown, and I can't add
a
new
printer because I get a message '....printer spooler service not
running'.
And I can't start the printer spooler in Safe Mode.

"Lem" wrote:

Limoni wrote:
I'm trying to change the default settings for my printer. I use
Start/ControlPanel/PrintersandFaxes and select my default
printer.
According
to Help documentation, if I right click the printer while
holding
down the
Ctrl key then press Properties the resulting dialogue box
should
display a
Security tab. But it doesn't - it shows six tabs - General,
Sharing,
Ports,
etc, but no Security.
I'm working as Administrator, so I should have permissions. Any
suggestions?
I'm using XP os.
Thanks
If you are using XP Home, make this setting in Safe Mode (reboot
and
tap
F8 as the boot-up sequence is starting). If you are using XP
Pro,
make
sure that simple file sharing in not enabled (Control Panel
Folder
Options View Advanced, clear "Use simple file sharing
[Recommended]").


--
Lem MS MVP -- Networking

To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer


Do you have a LexMark printer (or perhaps uninstalled one)?

Open a command prompt window and type:

sc qc spooler [press Enter]

You should see something like the following:

H:\sc qc spooler
[SC] GetServiceConfig SUCCESS

SERVICE_NAME: spooler
TYPE : 110 WIN32_OWN_
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\WINDOWS\syst
LOAD_ORDER_GROUP : SpoolerGroup
TAG : 0
DISPLAY_NAME : Print Spooler
DEPENDENCIES : RPCSS
SERVICE_START_NAME : LocalSystem

If there is anything other than RPCSS listed opposite
"Dependencies"
write down the names (so you can restore them later) and then type:

net stop spooler [press Enter]
sc config spooler depend= RPCSS [press Enter]

[note no space before = but space after]

Now exit the command prompt window and restart in Safe Mode.

You should now be able to see the printers in Safe Mode and access
the
Security tab.

When you restart in normal mode, you will have to restore the
dependencies you removed earlier. For example, if the spooler was
dependent on LexBce in addition to RPCSS, open a command prompt
window
and type

net stop spooler [press Enter]
sc config spooler depend= RPCSS/LexBce [press Enter]
net start spooler [press Enter]

For multiple entries in the list of services which must start
before
the
spooler starts, the names are separated by forward slashes (/). Use
the
exact spelling as shown in the response to the "sc qc spooler"
command.


If the above doesn't work or doesn't apply, what happens when you
try
to
start the spooler in Safe Mode? What error message do you get?

--
Lem MS MVP -- Networking

To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer

Yes, the driver is working now.
Yes it shows up, and the details a hp psc 2300 series / Intel / Windows
2000 or XP.
My OS is Microsoft Windows XP Home Edition Version 2002 Service Pack 2.
HP advises that the driver is for Windows XP (no versions specified).
I backed-up the printer configuration using Print Migrator, but it produced
a 23meg zip file. Are you sure you want me to email a file of that size to
you?
Thanks

"Paul Baker [MVP, Windows - SDK]" wrote:

Is the driver working right now?

Does the driver show up if you open the Printers and Faxes folder, choose
File | Server Properties and go to the Drivers page? What are Name,
Environment and Version showing as?

What version of Windows do you have exactly? What version of Windows did HP
say the driver was for exactly?

I am not sure what I am looking for until I see it, so maybe the best thing
to do is for you to backup your printer configuration to a file using Print
Migrator 3.1:
http://www.microsoft.com/downloads/d...displaylang=en

Let me know if you need help using that program. It's pretty
self-explanatory. Don't post the file here. You may email it to me at paulb
at rochester rr com (the email address is hidden in there!).

Paul

"Limoni" wrote in message
...
OK, I would like to get to the bottom of this, if only for interest's
sake.
As long as I'm not taking up too much of anybody's time.
I cleaned out ALL the drivers, and installed the latest driver from HP. I
now have only one entry showing in ControlPanel/PrintersandFaxes, and that
is
hp psc 2300 series.
Just a word on permissions. Before I cleaned out the drivers,
ControlPanel/PrintersandFaxes showed an entry for a Fax device. When I
used
Control/RightClick/Properties on the fax entry it showed a security tab in
Properties, so I apparently have the correct permissions.
I had a look in
HKLM\SYSTEM\CurrentControlSet\Control\Print\Enviro nments\Windows NT
x86\Drivers\Version-3\hp psc 2300 series, but I don't know what I'm
looking
for, so, if you can tell me is important I'll pass it on.
Thanks
"Paul Baker [MVP, Windows - SDK]" wrote:

After you cleaned the drivers, as described on this web page, did you
download the latest version of the driver from the manufacturer's web
site
and install THAT on the local printer on a local port? It could very well
be
a defective driver installation, so getting the latest version would be
advisable.

There is a lot more we can do to troubleshoot it if your interest in it
returns! As I mentioned earlier, we can look in the
HKLM\SYSTEM\CurrentControlSet\Control\Print\Enviro nments registry key. We
can see what values it wrote, or not. We can look at permissions.

Paul

"Limoni" wrote in message
...
I did the clean printer drivers thing, but to no avail. I think I might
just
put this to bed, and wear the (very minor) problem. Thanks for trying,
anyway.

"Alan Morris [MSFT]" wrote:

Follow Bruce's suggestions

http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm



--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

"Limoni" wrote in message
...
Sorry this is becoming such an epic, and over such a minor issue,
but I
would
like to sort it out.
I tried your suggestion but the results are the same - no printers
show
in
ControlPanel/PrintersAndFaxes, and I can't add a printer ("Operation
could
not be completed. The printer spooler service is not running."). I
tried
'net
start spooler' in Safe Mode but got "Start Service Failed 1084: This
service
cannot be started in Safe Mode"

"Lem" wrote:

Limoni wrote:
I tried the Safe Mode solution (I'm using XP Home), but when I
display
Printers & Faxes in Control Panel none are shown, and I can't add
a
new
printer because I get a message '....printer spooler service not
running'.
And I can't start the printer spooler in Safe Mode.

"Lem" wrote:

Limoni wrote:
I'm trying to change the default settings for my printer. I use
Start/ControlPanel/PrintersandFaxes and select my default
printer.
According
to Help documentation, if I right click the printer while
holding
down the
Ctrl key then press Properties the resulting dialogue box
should
display a
Security tab. But it doesn't - it shows six tabs - General,
Sharing,
Ports,
etc, but no Security.
I'm working as Administrator, so I should have permissions. Any
suggestions?
I'm using XP os.
Thanks
If you are using XP Home, make this setting in Safe Mode (reboot
and
tap
F8 as the boot-up sequence is starting). If you are using XP
Pro,
make
sure that simple file sharing in not enabled (Control Panel
Folder
Options View Advanced, clear "Use simple file sharing
[Recommended]").


--
Lem MS MVP -- Networking

To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer


Do you have a LexMark printer (or perhaps uninstalled one)?

Open a command prompt window and type:

sc qc spooler [press Enter]

You should see something like the following:

H:\sc qc spooler
[SC] GetServiceConfig SUCCESS

SERVICE_NAME: spooler
TYPE : 110 WIN32_OWN_
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\WINDOWS\syst
LOAD_ORDER_GROUP : SpoolerGroup
TAG : 0
DISPLAY_NAME : Print Spooler
DEPENDENCIES : RPCSS
SERVICE_START_NAME : LocalSystem

If there is anything other than RPCSS listed opposite
"Dependencies"
write down the names (so you can restore them later) and then type:

net stop spooler [press Enter]
sc config spooler depend= RPCSS [press Enter]

[note no space before = but space after]

Now exit the command prompt window and restart in Safe Mode.

You should now be able to see the printers in Safe Mode and access
the
Security tab.

When you restart in normal mode, you will have to restore the
dependencies you removed earlier. For example, if the spooler was
dependent on LexBce in addition to RPCSS, open a command prompt
window
and type

net stop spooler [press Enter]
sc config spooler depend= RPCSS/LexBce [press Enter]
net start spooler [press Enter]

For multiple entries in the list of services which must start
before
the
spooler starts, the names are separated by forward slashes (/). Use
the
exact spelling as shown in the response to the "sc qc spooler"
command.


If the above doesn't work or doesn't apply, what happens when you
try
to
start the spooler in Safe Mode? What error message do you get?

--
Lem MS MVP -- Networking

To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer

Limoni,

I should have probably asked how large the file was first.

Actually, I don't need the file. I was expecting your answer to be that the
driver is NOT working now.

That tells you a clean installation of the driver works. So all you need to
do is make sure you do a clean installation of that version of the driver
and you should be good.

Paul

"Limoni" wrote in message
...
Yes, the driver is working now.
Yes it shows up, and the details a hp psc 2300 series / Intel / Windows
2000 or XP.
My OS is Microsoft Windows XP Home Edition Version 2002 Service Pack 2.
HP advises that the driver is for Windows XP (no versions specified).
I backed-up the printer configuration using Print Migrator, but it
produced
a 23meg zip file. Are you sure you want me to email a file of that size to
you?
Thanks

"Paul Baker [MVP, Windows - SDK]" wrote:

Is the driver working right now?

Does the driver show up if you open the Printers and Faxes folder, choose
File | Server Properties and go to the Drivers page? What are Name,
Environment and Version showing as?

What version of Windows do you have exactly? What version of Windows did
HP
say the driver was for exactly?

I am not sure what I am looking for until I see it, so maybe the best
thing
to do is for you to backup your printer configuration to a file using
Print
Migrator 3.1:
http://www.microsoft.com/downloads/d...displaylang=en

Let me know if you need help using that program. It's pretty
self-explanatory. Don't post the file here. You may email it to me at
paulb
at rochester rr com (the email address is hidden in there!).

Paul

"Limoni" wrote in message
...
OK, I would like to get to the bottom of this, if only for interest's
sake.
As long as I'm not taking up too much of anybody's time.
I cleaned out ALL the drivers, and installed the latest driver from HP.
I
now have only one entry showing in ControlPanel/PrintersandFaxes, and
that
is
hp psc 2300 series.
Just a word on permissions. Before I cleaned out the drivers,
ControlPanel/PrintersandFaxes showed an entry for a Fax device. When I
used
Control/RightClick/Properties on the fax entry it showed a security tab
in
Properties, so I apparently have the correct permissions.
I had a look in
HKLM\SYSTEM\CurrentControlSet\Control\Print\Enviro nments\Windows NT
x86\Drivers\Version-3\hp psc 2300 series, but I don't know what I'm
looking
for, so, if you can tell me is important I'll pass it on.
Thanks
"Paul Baker [MVP, Windows - SDK]" wrote:

After you cleaned the drivers, as described on this web page, did you
download the latest version of the driver from the manufacturer's web
site
and install THAT on the local printer on a local port? It could very
well
be
a defective driver installation, so getting the latest version would
be
advisable.

There is a lot more we can do to troubleshoot it if your interest in
it
returns! As I mentioned earlier, we can look in the
HKLM\SYSTEM\CurrentControlSet\Control\Print\Enviro nments registry key.
We
can see what values it wrote, or not. We can look at permissions.

Paul

"Limoni" wrote in message
...
I did the clean printer drivers thing, but to no avail. I think I
might
just
put this to bed, and wear the (very minor) problem. Thanks for
trying,
anyway.

"Alan Morris [MSFT]" wrote:

Follow Bruce's suggestions

http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm



--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

"Limoni" wrote in message
...
Sorry this is becoming such an epic, and over such a minor issue,
but I
would
like to sort it out.
I tried your suggestion but the results are the same - no
printers
show
in
ControlPanel/PrintersAndFaxes, and I can't add a printer
("Operation
could
not be completed. The printer spooler service is not running.").
I
tried
'net
start spooler' in Safe Mode but got "Start Service Failed 1084:
This
service
cannot be started in Safe Mode"

"Lem" wrote:

Limoni wrote:
I tried the Safe Mode solution (I'm using XP Home), but when
I
display
Printers & Faxes in Control Panel none are shown, and I can't
add
a
new
printer because I get a message '....printer spooler service
not
running'.
And I can't start the printer spooler in Safe Mode.

"Lem" wrote:

Limoni wrote:
I'm trying to change the default settings for my printer. I
use
Start/ControlPanel/PrintersandFaxes and select my default
printer.
According
to Help documentation, if I right click the printer while
holding
down the
Ctrl key then press Properties the resulting dialogue box
should
display a
Security tab. But it doesn't - it shows six tabs - General,
Sharing,
Ports,
etc, but no Security.
I'm working as Administrator, so I should have permissions.
Any
suggestions?
I'm using XP os.
Thanks
If you are using XP Home, make this setting in Safe Mode
(reboot
and
tap
F8 as the boot-up sequence is starting). If you are using XP
Pro,
make
sure that simple file sharing in not enabled (Control Panel
Folder
Options View Advanced, clear "Use simple file sharing
[Recommended]").


--
Lem MS MVP -- Networking

To the moon and back with 64 Kbits of RAM and 512 Kbits of
ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer


Do you have a LexMark printer (or perhaps uninstalled one)?

Open a command prompt window and type:

sc qc spooler [press Enter]

You should see something like the following:

H:\sc qc spooler
[SC] GetServiceConfig SUCCESS

SERVICE_NAME: spooler
TYPE : 110 WIN32_OWN_
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\WINDOWS\syst
LOAD_ORDER_GROUP : SpoolerGroup
TAG : 0
DISPLAY_NAME : Print Spooler
DEPENDENCIES : RPCSS
SERVICE_START_NAME : LocalSystem

If there is anything other than RPCSS listed opposite
"Dependencies"
write down the names (so you can restore them later) and then
type:

net stop spooler [press Enter]
sc config spooler depend= RPCSS [press Enter]

[note no space before = but space after]

Now exit the command prompt window and restart in Safe Mode.

You should now be able to see the printers in Safe Mode and
access
the
Security tab.

When you restart in normal mode, you will have to restore the
dependencies you removed earlier. For example, if the spooler
was
dependent on LexBce in addition to RPCSS, open a command prompt
window
and type

net stop spooler [press Enter]
sc config spooler depend= RPCSS/LexBce [press Enter]
net start spooler [press Enter]

For multiple entries in the list of services which must start
before
the
spooler starts, the names are separated by forward slashes (/).
Use
the
exact spelling as shown in the response to the "sc qc spooler"
command.


If the above doesn't work or doesn't apply, what happens when
you
try
to
start the spooler in Safe Mode? What error message do you get?

--
Lem MS MVP -- Networking

To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer

Sorry, I'm a little confused. If I've cleaned out the drivers, and downloaded
and installed the latest available driver for my printer why wouldn't the
driver be working now?
Thanks

"Paul Baker [MVP, Windows - SDK]" wrote:

Limoni,

I should have probably asked how large the file was first.

Actually, I don't need the file. I was expecting your answer to be that the
driver is NOT working now.

That tells you a clean installation of the driver works. So all you need to
do is make sure you do a clean installation of that version of the driver
and you should be good.

Paul

"Limoni" wrote in message
...
Yes, the driver is working now.
Yes it shows up, and the details a hp psc 2300 series / Intel / Windows
2000 or XP.
My OS is Microsoft Windows XP Home Edition Version 2002 Service Pack 2.
HP advises that the driver is for Windows XP (no versions specified).
I backed-up the printer configuration using Print Migrator, but it
produced
a 23meg zip file. Are you sure you want me to email a file of that size to
you?
Thanks

"Paul Baker [MVP, Windows - SDK]" wrote:

Is the driver working right now?

Does the driver show up if you open the Printers and Faxes folder, choose
File | Server Properties and go to the Drivers page? What are Name,
Environment and Version showing as?

What version of Windows do you have exactly? What version of Windows did
HP
say the driver was for exactly?

I am not sure what I am looking for until I see it, so maybe the best
thing
to do is for you to backup your printer configuration to a file using
Print
Migrator 3.1:
http://www.microsoft.com/downloads/d...displaylang=en

Let me know if you need help using that program. It's pretty
self-explanatory. Don't post the file here. You may email it to me at
paulb
at rochester rr com (the email address is hidden in there!).

Paul

"Limoni" wrote in message
...
OK, I would like to get to the bottom of this, if only for interest's
sake.
As long as I'm not taking up too much of anybody's time.
I cleaned out ALL the drivers, and installed the latest driver from HP.
I
now have only one entry showing in ControlPanel/PrintersandFaxes, and
that
is
hp psc 2300 series.
Just a word on permissions. Before I cleaned out the drivers,
ControlPanel/PrintersandFaxes showed an entry for a Fax device. When I
used
Control/RightClick/Properties on the fax entry it showed a security tab
in
Properties, so I apparently have the correct permissions.
I had a look in
HKLM\SYSTEM\CurrentControlSet\Control\Print\Enviro nments\Windows NT
x86\Drivers\Version-3\hp psc 2300 series, but I don't know what I'm
looking
for, so, if you can tell me is important I'll pass it on.
Thanks
"Paul Baker [MVP, Windows - SDK]" wrote:

After you cleaned the drivers, as described on this web page, did you
download the latest version of the driver from the manufacturer's web
site
and install THAT on the local printer on a local port? It could very
well
be
a defective driver installation, so getting the latest version would
be
advisable.

There is a lot more we can do to troubleshoot it if your interest in
it
returns! As I mentioned earlier, we can look in the
HKLM\SYSTEM\CurrentControlSet\Control\Print\Enviro nments registry key.
We
can see what values it wrote, or not. We can look at permissions.

Paul

"Limoni" wrote in message
...
I did the clean printer drivers thing, but to no avail. I think I
might
just
put this to bed, and wear the (very minor) problem. Thanks for
trying,
anyway.

"Alan Morris [MSFT]" wrote:

Follow Bruce's suggestions

http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm



--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

"Limoni" wrote in message
...
Sorry this is becoming such an epic, and over such a minor issue,
but I
would
like to sort it out.
I tried your suggestion but the results are the same - no
printers
show
in
ControlPanel/PrintersAndFaxes, and I can't add a printer
("Operation
could
not be completed. The printer spooler service is not running.").
I
tried
'net
start spooler' in Safe Mode but got "Start Service Failed 1084:
This
service
cannot be started in Safe Mode"

"Lem" wrote:

Limoni wrote:
I tried the Safe Mode solution (I'm using XP Home), but when
I
display
Printers & Faxes in Control Panel none are shown, and I can't
add
a
new
printer because I get a message '....printer spooler service
not
running'.
And I can't start the printer spooler in Safe Mode.

"Lem" wrote:

Limoni wrote:
I'm trying to change the default settings for my printer. I
use
Start/ControlPanel/PrintersandFaxes and select my default
printer.
According
to Help documentation, if I right click the printer while
holding
down the
Ctrl key then press Properties the resulting dialogue box
should
display a
Security tab. But it doesn't - it shows six tabs - General,
Sharing,
Ports,
etc, but no Security.
I'm working as Administrator, so I should have permissions.
Any
suggestions?
I'm using XP os.
Thanks
If you are using XP Home, make this setting in Safe Mode
(reboot
and
tap
F8 as the boot-up sequence is starting). If you are using XP
Pro,
make
sure that simple file sharing in not enabled (Control Panel
Folder
Options View Advanced, clear "Use simple file sharing
[Recommended]").


--
Lem MS MVP -- Networking

To the moon and back with 64 Kbits of RAM and 512 Kbits of
ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer


Do you have a LexMark printer (or perhaps uninstalled one)?

Open a command prompt window and type:

sc qc spooler [press Enter]

You should see something like the following:

H:\sc qc spooler
[SC] GetServiceConfig SUCCESS

SERVICE_NAME: spooler
TYPE : 110 WIN32_OWN_
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\WINDOWS\syst
LOAD_ORDER_GROUP : SpoolerGroup
TAG : 0
DISPLAY_NAME : Print Spooler
DEPENDENCIES : RPCSS
SERVICE_START_NAME : LocalSystem

If there is anything other than RPCSS listed opposite
"Dependencies"
write down the names (so you can restore them later) and then
type:

net stop spooler [press Enter]
sc config spooler depend= RPCSS [press Enter]

[note no space before = but space after]

Now exit the command prompt window and restart in Safe Mode.

You should now be able to see the printers in Safe Mode and
access
the
Security tab.

When you restart in normal mode, you will have to restore the
dependencies you removed earlier. For example, if the spooler
was
dependent on LexBce in addition to RPCSS, open a command prompt
window
and type

net stop spooler [press Enter]
sc config spooler depend= RPCSS/LexBce [press Enter]
net start spooler [press Enter]

For multiple entries in the list of services which must start
before
the
spooler starts, the names are separated by forward slashes (/).
Use
the
exact spelling as shown in the response to the "sc qc spooler"
command.


If the above doesn't work or doesn't apply, what happens when
you
try
to
start the spooler in Safe Mode? What error message do you get?

--
Lem MS MVP -- Networking

To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer

Limoni,

Well, exactly. If you clean everything out, you would expect it to work. But
someone suggested you do that a week or two ago. You did, but you continued
to report problems and said you want to get to the bottom of it.

Since you can resolve this by cleaning everything out, all you need to do is
clean everything out on any machines still affected.

If you *really* want to get to the bottom of it, you need to pay attention
to what makes a clean and working system go bad, ie. what changed.

Paul

"Limoni" wrote in message
...
Sorry, I'm a little confused. If I've cleaned out the drivers, and
downloaded
and installed the latest available driver for my printer why wouldn't the
driver be working now?
Thanks

"Paul Baker [MVP, Windows - SDK]" wrote:

Limoni,

I should have probably asked how large the file was first.

Actually, I don't need the file. I was expecting your answer to be that
the
driver is NOT working now.

That tells you a clean installation of the driver works. So all you need
to
do is make sure you do a clean installation of that version of the driver
and you should be good.

Paul

"Limoni" wrote in message
...
Yes, the driver is working now.
Yes it shows up, and the details a hp psc 2300 series / Intel /
Windows
2000 or XP.
My OS is Microsoft Windows XP Home Edition Version 2002 Service Pack 2.
HP advises that the driver is for Windows XP (no versions specified).
I backed-up the printer configuration using Print Migrator, but it
produced
a 23meg zip file. Are you sure you want me to email a file of that size
to
you?
Thanks

"Paul Baker [MVP, Windows - SDK]" wrote:

Is the driver working right now?

Does the driver show up if you open the Printers and Faxes folder,
choose
File | Server Properties and go to the Drivers page? What are Name,
Environment and Version showing as?

What version of Windows do you have exactly? What version of Windows
did
HP
say the driver was for exactly?

I am not sure what I am looking for until I see it, so maybe the best
thing
to do is for you to backup your printer configuration to a file using
Print
Migrator 3.1:
http://www.microsoft.com/downloads/d...displaylang=en

Let me know if you need help using that program. It's pretty
self-explanatory. Don't post the file here. You may email it to me at
paulb
at rochester rr com (the email address is hidden in there!).

Paul

"Limoni" wrote in message
...
OK, I would like to get to the bottom of this, if only for
interest's
sake.
As long as I'm not taking up too much of anybody's time.
I cleaned out ALL the drivers, and installed the latest driver from
HP.
I
now have only one entry showing in ControlPanel/PrintersandFaxes,
and
that
is
hp psc 2300 series.
Just a word on permissions. Before I cleaned out the drivers,
ControlPanel/PrintersandFaxes showed an entry for a Fax device. When
I
used
Control/RightClick/Properties on the fax entry it showed a security
tab
in
Properties, so I apparently have the correct permissions.
I had a look in
HKLM\SYSTEM\CurrentControlSet\Control\Print\Enviro nments\Windows NT
x86\Drivers\Version-3\hp psc 2300 series, but I don't know what I'm
looking
for, so, if you can tell me is important I'll pass it on.
Thanks
"Paul Baker [MVP, Windows - SDK]" wrote:

After you cleaned the drivers, as described on this web page, did
you
download the latest version of the driver from the manufacturer's
web
site
and install THAT on the local printer on a local port? It could
very
well
be
a defective driver installation, so getting the latest version
would
be
advisable.

There is a lot more we can do to troubleshoot it if your interest
in
it
returns! As I mentioned earlier, we can look in the
HKLM\SYSTEM\CurrentControlSet\Control\Print\Enviro nments registry
key.
We
can see what values it wrote, or not. We can look at permissions.

Paul

"Limoni" wrote in message
...
I did the clean printer drivers thing, but to no avail. I think I
might
just
put this to bed, and wear the (very minor) problem. Thanks for
trying,
anyway.

"Alan Morris [MSFT]" wrote:

Follow Bruce's suggestions

http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm



--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers
no
rights.

"Limoni" wrote in message
...
Sorry this is becoming such an epic, and over such a minor
issue,
but I
would
like to sort it out.
I tried your suggestion but the results are the same - no
printers
show
in
ControlPanel/PrintersAndFaxes, and I can't add a printer
("Operation
could
not be completed. The printer spooler service is not
running.").
I
tried
'net
start spooler' in Safe Mode but got "Start Service Failed
1084:
This
service
cannot be started in Safe Mode"

"Lem" wrote:

Limoni wrote:
I tried the Safe Mode solution (I'm using XP Home), but
when
I
display
Printers & Faxes in Control Panel none are shown, and I
can't
add
a
new
printer because I get a message '....printer spooler
service
not
running'.
And I can't start the printer spooler in Safe Mode.

"Lem" wrote:

Limoni wrote:
I'm trying to change the default settings for my printer.
I
use
Start/ControlPanel/PrintersandFaxes and select my default
printer.
According
to Help documentation, if I right click the printer while
holding
down the
Ctrl key then press Properties the resulting dialogue box
should
display a
Security tab. But it doesn't - it shows six tabs -
General,
Sharing,
Ports,
etc, but no Security.
I'm working as Administrator, so I should have
permissions.
Any
suggestions?
I'm using XP os.
Thanks
If you are using XP Home, make this setting in Safe Mode
(reboot
and
tap
F8 as the boot-up sequence is starting). If you are using
XP
Pro,
make
sure that simple file sharing in not enabled (Control
Panel
Folder
Options View Advanced, clear "Use simple file sharing
[Recommended]").


--
Lem MS MVP -- Networking

To the moon and back with 64 Kbits of RAM and 512 Kbits of
ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer


Do you have a LexMark printer (or perhaps uninstalled one)?

Open a command prompt window and type:

sc qc spooler [press Enter]

You should see something like the following:

H:\sc qc spooler
[SC] GetServiceConfig SUCCESS

SERVICE_NAME: spooler
TYPE : 110 WIN32_OWN_
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\WINDOWS\syst
LOAD_ORDER_GROUP : SpoolerGroup
TAG : 0
DISPLAY_NAME : Print Spooler
DEPENDENCIES : RPCSS
SERVICE_START_NAME : LocalSystem

If there is anything other than RPCSS listed opposite
"Dependencies"
write down the names (so you can restore them later) and then
type:

net stop spooler [press Enter]
sc config spooler depend= RPCSS [press Enter]

[note no space before = but space after]

Now exit the command prompt window and restart in Safe Mode.

You should now be able to see the printers in Safe Mode and
access
the
Security tab.

When you restart in normal mode, you will have to restore the
dependencies you removed earlier. For example, if the
spooler
was
dependent on LexBce in addition to RPCSS, open a command
prompt
window
and type

net stop spooler [press Enter]
sc config spooler depend= RPCSS/LexBce [press Enter]
net start spooler [press Enter]

For multiple entries in the list of services which must start
before
the
spooler starts, the names are separated by forward slashes
(/).
Use
the
exact spelling as shown in the response to the "sc qc
spooler"
command.


If the above doesn't work or doesn't apply, what happens when
you
try
to
start the spooler in Safe Mode? What error message do you
get?

--
Lem MS MVP -- Networking

To the moon and back with 64 Kbits of RAM and 512 Kbits of
ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer