Printing Error Event ID 1000

Hello,

We have a user that has some serious printing issues. I just reinstalled
this computer from scratch and I don't want to do it again, so I am hoping to
find a solution to this

The printer is attached to a Jetdirect and we have a half-dozen users
printing on it, it works fine except for this one person.

When I install the printer locally and bind it to a standart tcp/ip printer
port, the printer won't even print a test page, the job stays in the queue,
the printer freezes, and after a while, you get an error saying the print job
could not be completed.

Since we use Novell, I installed a shared NDPS printer on that PC. Printer
test page works fine. However, any other print jobs works only one time our
of 4... When printing from Office or Acrobat documents, the application will
crash and generate a dump file. An event ID 1000 message (see below) is
written to the event viewer.

I have tried the following to fix the problem:

- Change printer drivers. Multiiple times.
- Try various applications and connections methods. (shared, IP...)
- Removed all printer configuration, including purging registry entries and
reinstalled all the printers.
- Reinstalled Acrobat Reader, removed all add-ons in Office (only mcafee
plugins)
- Comb the internet for an answer
- Banged my head on the wall...

Any help is welcomed!

Event ID 1000
Faulting application outlook.exe, version 11.0.8118.0, stamp 456628bf,
faulting module msvcrt.dll, version 7.0.2600.2180, stamp 41109752, debug? 0,
fault address 0x000367ef.

Event ID 1000
Faulting application acrord32.exe, version 7.0.0.0, faulting module
msvcrt.dll, version 7.0.2600.2180, fault address 0x000367ef.