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#1
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Rogue program is blocking my antivirus program
Hi,
My free Avast antivirus program showed that all 3 modes are turned off yesterday. They cannot be turned on again. Avast troubleshoot leads to a notice that a program is blocking my Avast; apparently from "Avast.software.a.s." An Avast scan was clean. An antispyware scan found 2 Trojans, which when deleted did not help. Defender scan gave only an error message. Windows Malicious Tool scan was clean. I deleted the Avast, then downloaded a new copy = same problem. My smaller travel laptop is OK. What can I do to find and delete the rogue program? If I am not successful, then can anyone recommend another free antivirus program, please.Many thanks. Mort Linder |
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#2
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Rogue program is blocking my antivirus program
On 30 Jul 2016, Mort wrote in
alt.windows7.general: My free Avast antivirus program showed that all 3 modes are turned off yesterday. They cannot be turned on again. Avast troubleshoot leads to a notice that a program is blocking my Avast; apparently from "Avast.software.a.s." An Avast scan was clean. An antispyware scan found 2 Trojans, which when deleted did not help. Defender scan gave only an error message. Windows Malicious Tool scan was clean. I deleted the Avast, then downloaded a new copy = same problem. My smaller travel laptop is OK. What can I do to find and delete the rogue program? If I am not successful, then can anyone recommend another free antivirus program, please.Many thanks. There is no rogue problem. Apparently, Avast is blocking itself, or at least appears to be. The most recent update of Avast had some severe problems. There has been some heated discussion of it at the Avast forums. Supposedly the problem was fixed in an update from today. Try running another update. Maybe there are some more solutions found in these topics: https://forum.avast.com/index.php?topic=189194.0 https://forum.avast.com/index.php?topic=189221.0 |
#3
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Rogue program is blocking my antivirus program
Hi Nil,
Thanks ever so much for your very helpful post. I was not aware that there is an Avast forum. I shall attend to this as soon as I finish cooking and eating my dinner. I wonder why my larger laptop has this problem, while my smaller travel laptop does not. As a computer geek at a shop told me, "These electronics are all crazy." Stay well, Mort Nil wrote: On 30 Jul 2016, Mort wrote in alt.windows7.general: My free Avast antivirus program showed that all 3 modes are turned off yesterday. They cannot be turned on again. Avast troubleshoot leads to a notice that a program is blocking my Avast; apparently from "Avast.software.a.s." An Avast scan was clean. An antispyware scan found 2 Trojans, which when deleted did not help. Defender scan gave only an error message. Windows Malicious Tool scan was clean. I deleted the Avast, then downloaded a new copy = same problem. My smaller travel laptop is OK. What can I do to find and delete the rogue program? If I am not successful, then can anyone recommend another free antivirus program, please.Many thanks. There is no rogue problem. Apparently, Avast is blocking itself, or at least appears to be. The most recent update of Avast had some severe problems. There has been some heated discussion of it at the Avast forums. Supposedly the problem was fixed in an update from today. Try running another update. Maybe there are some more solutions found in these topics: https://forum.avast.com/index.php?topic=189194.0 https://forum.avast.com/index.php?topic=189221.0 |
#4
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Rogue program is blocking my antivirus program
On 30 Jul 2016, Mort wrote in
alt.windows7.general: Thanks ever so much for your very helpful post. I was not aware that there is an Avast forum. I shall attend to this as soon as I finish cooking and eating my dinner. I wonder why my larger laptop has this problem, while my smaller travel laptop does not. As a computer geek at a shop told me, "These electronics are all crazy." You're welcome. I let the update happen on two of computers in my house, and there was no problem with either. After I saw reports like yours I decided to hold off on the others until the issue seemed to be dealt with. I should know by now to let other people be the guinea pigs! Despite the "all clear" reports, I'm still going to wait a few days to make sure. |
#5
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Rogue program is blocking my antivirus program
On Sat, 30 Jul 2016 18:02:37 -0400, Mort wrote:
Hi, My free Avast antivirus program showed that all 3 modes are turned off yesterday. They cannot be turned on again. Avast troubleshoot leads to a notice that a program is blocking my Avast; apparently from "Avast.software.a.s." An Avast scan was clean. An antispyware scan found 2 Trojans, which when deleted did not help. Defender scan gave only an error message. Windows Malicious Tool scan was clean. I deleted the Avast, then downloaded a new copy = same problem. My smaller travel laptop is OK. What can I do to find and delete the rogue program? If I am not successful, then can anyone recommend another free antivirus program, please.Many thanks. Mort, A rogue program is one possibility. However, a rogue mouse click is another !! Have a look at this pictu http://tinypic.com/r/15n6sf5/9 Go to Avast user interface and select Avast shields control. The above picture (highlighted item) shows one possibility. |
#6
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Rogue program is blocking my antivirus program
Nil wrote:
On 30 Jul 2016, Mort wrote in alt.windows7.general: Thanks ever so much for your very helpful post. I was not aware that there is an Avast forum. I shall attend to this as soon as I finish cooking and eating my dinner. I wonder why my larger laptop has this problem, while my smaller travel laptop does not. As a computer geek at a shop told me, "These electronics are all crazy." You're welcome. I let the update happen on two of computers in my house, and there was no problem with either. After I saw reports like yours I decided to hold off on the others until the issue seemed to be dealt with. I should know by now to let other people be the guinea pigs! Despite the "all clear" reports, I'm still going to wait a few days to make sure. Hi Nil, I must have had an automatic update from Avast, for when I turned on my large laptop again, the problem was gone, and everything worked normally. Your excellent advice saved me several 45 minute drives to and from a Geek Squad, a fee of $160.-, and much worry, = nice work indeed. I really do appreciate your help. Much as you do, I hope that the fix is permanent. Avast has otherwise served me nicely. Stay well, Mort |
#7
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Rogue program is blocking my antivirus program
Monty wrote:
On Sat, 30 Jul 2016 18:02:37 -0400, Mort wrote: Hi, My free Avast antivirus program showed that all 3 modes are turned off yesterday. They cannot be turned on again. Avast troubleshoot leads to a notice that a program is blocking my Avast; apparently from "Avast.software.a.s." An Avast scan was clean. An antispyware scan found 2 Trojans, which when deleted did not help. Defender scan gave only an error message. Windows Malicious Tool scan was clean. I deleted the Avast, then downloaded a new copy = same problem. My smaller travel laptop is OK. What can I do to find and delete the rogue program? If I am not successful, then can anyone recommend another free antivirus program, please.Many thanks. Mort, A rogue program is one possibility. However, a rogue mouse click is another !! Have a look at this pictu http://tinypic.com/r/15n6sf5/9 Go to Avast user interface and select Avast shields control. The above picture (highlighted item) shows one possibility. Hi Monty, Thanks for your input. I did not make an errant click, and my shields control was always set the same way, with mail OFF and the other 3 ON. I do appreciate your input. This is a very nice newsgroup, with no sniping or bickering, in contrast with some music newsgroups, one of which was driven to extinction. Mort Linder |
#8
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Rogue program is blocking my antivirus program
On Sat, 30 Jul 2016 18:02:37 -0400, Mort wrote:
My free Avast antivirus program showed that all 3 modes are turned off yesterday. They cannot be turned on again. The same thing happened to me. There's was a major upgrade in avast! (to version 12.2.2276) and afterwards the thing was broken. In my case the culprit was Privatefirewall. Do you have a software firewall installed? If so, check its settings. -- s|b |
#9
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Rogue program is blocking my antivirus program
On Sat, 30 Jul 2016 18:02:37 -0400, Mort wrote:
Hi, My free Avast antivirus program showed that all 3 modes are turned off yesterday. They cannot be turned on again. Avast troubleshoot leads to a notice that a program is blocking my Avast; apparently from "Avast.software.a.s." An Avast scan was clean. An antispyware scan found 2 Trojans, which when deleted did not help. Defender scan gave only an error message. Windows Malicious Tool scan was clean. I deleted the Avast, then downloaded a new copy = same problem. My smaller travel laptop is OK. What can I do to find and delete the rogue program? If I am not successful, then can anyone recommend another free antivirus program, please.Many thanks. Mort Linder For recovery, you could try a rescue CD or USB from AVG (It's free): http://www.avg.com/us-en/download.prd-arl For a different Antivirus program, I tried Panda Free Antivirus about 6 months ago and like it. It's cloud based and never gets in the way. http://www.majorgeeks.com/mg/get/pan...tivirus,1.html Be careful during installation to uncheck or opt out of any added stuff that may be offered, that you don't want. Good luck, DC |
#10
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Rogue program is blocking my antivirus program
On Sun, 31 Jul 2016 22:52:37 +0200, FredW wrote:
Avast upgraded to 2016.12.2.3126.2 http://www.majorgeeks.com/files/deta...e_edition.html (mind the .2 at the end) gvd It looks like there were some problems to the new Avast I wonder whether the firewall was the culprit Some part of avast! was blocked. I switched it to 'Allow' and it worked again. Can't be a coincidence. -- s|b |
#11
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Rogue program is blocking my antivirus program
On Tue, 02 Aug 2016 10:21:50 +0200, FredW wrote:
Avast upgraded to 2016.12.2.3126.2 http://www.majorgeeks.com/files/deta...e_edition.html (mind the .2 at the end) gvd LOL Apparently, this was a "silent" update through the Emergency Update. -- s|b |
#12
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Rogue program is blocking my antivirus program
On 02 Aug 2016, "s|b" wrote in
alt.windows7.general: On Tue, 02 Aug 2016 10:21:50 +0200, FredW wrote: Avast upgraded to 2016.12.2.3126.2 http://www.majorgeeks.com/files/deta...e_edition.html (mind the .2 at the end) Apparently, this was a "silent" update through the Emergency Update. You must be right - after learning I had installed the bad update and learning it had been fixed, I went back to update Avast again and was surprised to find it was already updated to the fixed version. They must have pushed it without any action on my part. I'm glad it's fixed, but that kind of silent manipulation of my computer is disconcerting. |
#13
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Rogue program is blocking my antivirus program
On Tue, 02 Aug 2016 14:10:37 -0400, Nil wrote:
Apparently, this was a "silent" update through the Emergency Update. You must be right Can't find the announcement on the forum anymore , but I'm sure they referred to the Emergency Updater. - after learning I had installed the bad update and learning it had been fixed, I went back to update Avast again and was surprised to find it was already updated to the fixed version. They must have pushed it without any action on my part. I'm glad it's fixed, but that kind of silent manipulation of my computer is disconcerting. You can always disable AvastEmUpdate.exe. ;-) -- s|b |
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