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#1
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printer communication problem
I am using Windows XP. I have an Epson photo smart
scanner and a HP deskjet 940c printer. When trying to use the copy mode of the scanner, I get an error message that the printer is not installed correctly. I have been told there is a patch for this problem, but I can't seem to locate it. Please advise |
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#2
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printer communication problem
I don't know about the Epson scanner, but the printer is certainly an old
model. You don't perhaps have them both piggy-backed together as LPT devices do you? This isn't supported under XP. -- Cari MS-MVP Windows Technologies - Printing/Imaging/Hardware www.coribright.com "brenda" wrote in message ... I am using Windows XP. I have an Epson photo smart scanner and a HP deskjet 940c printer. When trying to use the copy mode of the scanner, I get an error message that the printer is not installed correctly. I have been told there is a patch for this problem, but I can't seem to locate it. Please advise |
#3
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printer communication problem
No, they are on seperate usb ports. The printer works
fine otherwise. -----Original Message----- I don't know about the Epson scanner, but the printer is certainly an old model. You don't perhaps have them both piggy-backed together as LPT devices do you? This isn't supported under XP. -- Cari MS-MVP Windows Technologies - Printing/Imaging/Hardware www.coribright.com "brenda" wrote in message ... I am using Windows XP. I have an Epson photo smart scanner and a HP deskjet 940c printer. When trying to use the copy mode of the scanner, I get an error message that the printer is not installed correctly. I have been told there is a patch for this problem, but I can't seem to locate it. Please advise . |
#4
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printer communication problem
This was sold to us as a package by Gateway. The printer
and scanner are not connected in any way. They have never communicated correctly. I am getting a run around about how to resolve this problem. -----Original Message----- I don't know about the Epson scanner, but the printer is certainly an old model. You don't perhaps have them both piggy-backed together as LPT devices do you? This isn't supported under XP. -- Cari MS-MVP Windows Technologies - Printing/Imaging/Hardware www.coribright.com "brenda" wrote in message ... I am using Windows XP. I have an Epson photo smart scanner and a HP deskjet 940c printer. When trying to use the copy mode of the scanner, I get an error message that the printer is not installed correctly. I have been told there is a patch for this problem, but I can't seem to locate it. Please advise . |
#5
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printer communication problem
The first thing I would try is an uninstall and reinstall of the HP
printer..... http://www.coribright.com/Windows/Article%20One.htm New drivers are at http://h10025.www1.hp.com/ewfrf/wc/s...eitem=dj1183en However if they have never communicated correctly, they may just not like each other! -- Cari MS-MVP Windows Technologies - Printing/Imaging/Hardware www.coribright.com "brenda" wrote in message ... This was sold to us as a package by Gateway. The printer and scanner are not connected in any way. They have never communicated correctly. I am getting a run around about how to resolve this problem. -----Original Message----- I don't know about the Epson scanner, but the printer is certainly an old model. You don't perhaps have them both piggy-backed together as LPT devices do you? This isn't supported under XP. -- Cari MS-MVP Windows Technologies - Printing/Imaging/Hardware www.coribright.com "brenda" wrote in message ... I am using Windows XP. I have an Epson photo smart scanner and a HP deskjet 940c printer. When trying to use the copy mode of the scanner, I get an error message that the printer is not installed correctly. I have been told there is a patch for this problem, but I can't seem to locate it. Please advise . |
#6
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printer communication problem
EPSON Smart Panel Copy Utility is a short-cut rather than a program.
It provides a simple interface for a far more complex procedure. It does this by automatically assigning a lot of default values and thus allows you just to press a button. To do this it has to interface with the printer driver. EPSON Smart Panel Copy Utility did not work well with the HP 900 series ink jet printers. There is not a problem with your operating system or the scanner. There is a patch to allow more non-EPSON printers top function with the Smart Panel but many have found that this does not resolve the issue with the HP 900 series. One way to get around this is to install an EPSON ink jet through the Add Printer Wizard and make it the default (this will be a dummy installation as no such printer will be attached). Then the Copy will open and you can change to the HP. However this does mean that you will have to use file/print and select the correct printer from every other program as well... This is not seen as a big issue, and there is other Copy software free on the internet that will allow you to achieve what you wish. "Cari \(MS-MVP\)" wrote in message ... The first thing I would try is an uninstall and reinstall of the HP printer..... http://www.coribright.com/Windows/Article%20One.htm New drivers are at http://h10025.www1.hp.com/ewfrf/wc/s...eitem=dj1183en However if they have never communicated correctly, they may just not like each other! -- Cari MS-MVP Windows Technologies - Printing/Imaging/Hardware www.coribright.com "brenda" wrote in message ... This was sold to us as a package by Gateway. The printer and scanner are not connected in any way. They have never communicated correctly. I am getting a run around about how to resolve this problem. -----Original Message----- I don't know about the Epson scanner, but the printer is certainly an old model. You don't perhaps have them both piggy-backed together as LPT devices do you? This isn't supported under XP. -- Cari MS-MVP Windows Technologies - Printing/Imaging/Hardware www.coribright.com "brenda" wrote in message ... I am using Windows XP. I have an Epson photo smart scanner and a HP deskjet 940c printer. When trying to use the copy mode of the scanner, I get an error message that the printer is not installed correctly. I have been told there is a patch for this problem, but I can't seem to locate it. Please advise . |
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