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#1
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Cannot uninstall Lexmark Z45
We had a Lexmark X73 all-in-one (separate horror story)
We removed it and its drivers using teh Lexmark clean utility. We installed Lexmark's driver for the Z45...USB cable 'ponged' when plugged in but cannot communicate. We deleted the driver but....the printer icon remains in the print / fax window with "offline" and a grey out check mark. We installed the generic driver (SE) also from Lexmark's site. It did not work but we were able to delete it and remove the driver...almost....in the printer server properties / drivers box both the regular and the generic drivers show as being installed. When I try to remove them I get a pop up that says cannot remove because the printer is in use. There is no print job! I have REGEDIT'd all references to Lexmark to the trash. I cannot delete the files in windows\system32 \drivers\spool\w32x86. There is one folder called "3" that is locked. Other than "USE HP PRINTERS" can anyone suggest how I completely remove all traces of the LExmark z45. (there is no Lexmark clean utility that I can find) Thanks muchly! |
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#2
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Cannot uninstall Lexmark Z45
I had similar problems with my x73. Even the x85 isn't working all
that well - I have to use a specific USB port on my Dell - if I don't XP-Pro insists on reinstalling it. It sounds like you've done or tried to do everything the techs at Lexmark told me to do. Except one: deleting references to Lexmarks in the Print Server Properties. 1. Staret-Printers and Faxes 2. File-Server Properties 3. Drivers Tab There are likely to be references to the Lexmark in the installed printer drivers box. Get rid of them. That should be enough to convince XP that no Lexmark had ever been connected so that you can start with a 'clean' install. Give the folks at the tech support number a call. I was pleasantly surprised at just how helpful they were. The battery in my cordless handset gave up before the tech did! Beyond any of this have you tried the 'System Restore' process? Good Luck Regards, Kurt |
#3
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Cannot uninstall Lexmark Z45
Thanks Kurt. two versions of the Z45 driver do show up
under that tab but when I try to delete them I get a message that the printer is currently in use and it will not allow deletion. Still trying.... |
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