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#1
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Cannot login to messenger
I have reviewed, I think, most if not all of the posts
and support articcles in the Knowledge base relating to the problem. I see others with exactly the same question (error 0x80004005), Please help! Thank you |
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#2
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Cannot login to messenger
Greetings Lucia,
Have you tried these? 1. The date on your computer needs to be set properly -- double click the clock verify that the time and date are set. 2. If your password information is not saved, verify that you are typing it in with the correct case (uppercase or lowercase). 3. Change your password @ http://memberservicesnet.passport.co...erservice.srf, then try signing in again. 4. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible that Messenger doesn't have the correct rights to access the Internet, especially since you upgraded. You may need to re/add Messenger to the allowed list of programs in your firewall if this is the case. 5. If you disabled your firewall in the past, it still may be blocking Messenger -- try restarting it and see if that helps the situation. You also might try uninstalling an installed firewall, to verify that it isn't causing a problem (even if it is disabled). 6. Clear your IE cache and cookies -- open Internet Explorer, click the Tools menu, then Internet Options, then click the Delete Files button, and when that's complete click the Delete Cookies button. 7. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL 3.0' is checked, then click OK. 8. Click Start, then Run, and enter the following: regsvr32 softpub.dll then click OK Then try again. ____________________________________________ Jonathan Kay Microsoft MVP - Windows Messenger/MSN Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com "Lucia" wrote in message ... I have reviewed, I think, most if not all of the posts and support articcles in the Knowledge base relating to the problem. I see others with exactly the same question (error 0x80004005), Please help! Thank you |
#3
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Cannot login to messenger
Jonathan: Thank you for your reply. However, before I posted the question, I had copied y9our response to "Sue" and followed all the steps you outlined: 1. The date in my computer is fine. 2. Password is correct. 3. I changed the password for passport. I can log in without any problem (in net.passport) 4. I specifically aded MS messenger with "permit all" in my Norton 2003 Internet security 5. I disabled and enabled firewall 6. I cleared IE cache and cookies 7. I checked the IE Security settings. 8, I used the RUN command as advised. The reason I so much want to get MSN Messenger is that my friends in France and in Brazil are using it. I am quite frustrated. I would appreciate any further help you can give me. I am using Windows XP Professional. Thank you. |
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