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#1
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Scanners and Cameras
The Scanners and Cameras Wizard in XP Professional does not work. I was able
to install an Epson Expression 4180 scanner on the XP Home OS without problems. The device shows up correctly in the device manager. But on XP Pro it shows up as an "Unknown" device and it does not work!! Short of a reinstall (perhaps) has anyone encountered this and has a solution? I've dugged through Microsoft's support site without success!! Thanks Callistus |
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#2
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Scanners and Cameras
Humm, XP was relased in fall of 2001, Scanner was designed and released
2004. Perhaps the installation of the drivers would cause it to be recognized? You will need to follow the installation instructions if you wish to use this equipment. You will most likely need to disconnect it, remove all references to it in Device Manager, including Hidden ones and then install it properly. Callistus wrote: The Scanners and Cameras Wizard in XP Professional does not work. I was able to install an Epson Expression 4180 scanner on the XP Home OS without problems. The device shows up correctly in the device manager. But on XP Pro it shows up as an "Unknown" device and it does not work!! Short of a reinstall (perhaps) has anyone encountered this and has a solution? I've dugged through Microsoft's support site without success!! Thanks Callistus |
#3
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Scanners and Cameras
Bob, thanks for the response.
I have gone through this process numerious times on XP Pro using the manufacturer's instructions, calling the manufacturer who then referred me to Microsoft, allowed the system to "do it's thing" by detecting the scanner and setting it up, all without success. The scanner name and modle shows correctly but under "unknown device". If I try to add the scanner through the Scanner and Camera in Control Panel, the wizard does not start... I know there is nothing wrong with the scanner because it works on 2000 and XP Home. "Bob I" wrote in message ... Humm, XP was relased in fall of 2001, Scanner was designed and released 2004. Perhaps the installation of the drivers would cause it to be recognized? You will need to follow the installation instructions if you wish to use this equipment. You will most likely need to disconnect it, remove all references to it in Device Manager, including Hidden ones and then install it properly. Callistus wrote: The Scanners and Cameras Wizard in XP Professional does not work. I was able to install an Epson Expression 4180 scanner on the XP Home OS without problems. The device shows up correctly in the device manager. But on XP Pro it shows up as an "Unknown" device and it does not work!! Short of a reinstall (perhaps) has anyone encountered this and has a solution? I've dugged through Microsoft's support site without success!! Thanks Callistus |
#4
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Scanners and Cameras
You may wish to brows thru the hits I generated here.
http://support.microsoft.com/search/...+Camera+Wizard Callistus wrote: Bob, thanks for the response. I have gone through this process numerious times on XP Pro using the manufacturer's instructions, calling the manufacturer who then referred me to Microsoft, allowed the system to "do it's thing" by detecting the scanner and setting it up, all without success. The scanner name and modle shows correctly but under "unknown device". If I try to add the scanner through the Scanner and Camera in Control Panel, the wizard does not start... I know there is nothing wrong with the scanner because it works on 2000 and XP Home. "Bob I" wrote in message ... Humm, XP was relased in fall of 2001, Scanner was designed and released 2004. Perhaps the installation of the drivers would cause it to be recognized? You will need to follow the installation instructions if you wish to use this equipment. You will most likely need to disconnect it, remove all references to it in Device Manager, including Hidden ones and then install it properly. Callistus wrote: The Scanners and Cameras Wizard in XP Professional does not work. I was able to install an Epson Expression 4180 scanner on the XP Home OS without problems. The device shows up correctly in the device manager. But on XP Pro it shows up as an "Unknown" device and it does not work!! Short of a reinstall (perhaps) has anyone encountered this and has a solution? I've dugged through Microsoft's support site without success!! Thanks Callistus |
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