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Messenger 4.7 for Windows XP Pro
Cannot log in to net messenger..get the following message:
"We were unable to sign you in to .net messenger service possibly because of a problem with the service or your internet connection. Please make sure you are connected to the internet. Click the help button to check the current .net service status." When I check the status it is ok, also ..I can get to the internet no problem. Also, I can sign in other .net sights with my passport Id and password without any problem...I am running 2 pc's with a router and cable modem. I have been searching for the solution through the .net help web and cannot find the solution. Any help would be greatly appreciate. Thanks much!! Have a wonderful day!!! Joe D. |
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#2
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Messenger 4.7 for Windows XP Pro
Greetings Joe,
Here are some suggestions you might want to check/try: 1. The date on your computer needs to be set properly -- double click the clock verify that the time and date are set. 2. If your password information is not saved, verify that you are typing it in with the correct case (uppercase or lowercase). 3. Change your password @ http://memberservicesnet.passport.co...erservice.srf, then try signing in again. 4. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible that Messenger doesn't have the correct rights to access the Internet, especially since you upgraded. You may need to re/add Messenger to the allowed list of programs in your firewall if this is the case. 5. If you disabled your firewall in the past, it still may be blocking Messenger -- try restarting it and see if that helps the situation. You also might try uninstalling an installed firewall, to verify that it isn't causing a problem (even if it is disabled). 6. Clear your IE cache and cookies -- open Internet Explorer, click the Tools menu, then Internet Options, then click the Delete Files button, and when that's complete click the Delete Cookies button. 7. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL 3.0' is checked, then click OK. 8. Click Start, then Run, and enter the following: regsvr32 softpub.dll then click OK Then try again. ____________________________________________ Jonathan Kay Microsoft MVP - Windows Messenger/MSN Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com "Joe D." wrote in message ... Cannot log in to net messenger..get the following message: "We were unable to sign you in to .net messenger service possibly because of a problem with the service or your internet connection. Please make sure you are connected to the internet. Click the help button to check the current .net service status." When I check the status it is ok, also ..I can get to the internet no problem. Also, I can sign in other .net sights with my passport Id and password without any problem...I am running 2 pc's with a router and cable modem. I have been searching for the solution through the .net help web and cannot find the solution. Any help would be greatly appreciate. Thanks much!! Have a wonderful day!!! Joe D. |
#3
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Messenger 4.7 for Windows XP Pro
Jonathan
Thanks for the choices...It's now working!!!!! Not sure which one was the problem. I beleive it was something to do with zone alarm. Even though I had uninstalled it there was still alot of fragments of it in the registry. I removed them. Anyway if you know of a basic Firewall I could use that wwould be great. I hate to leave my machine unprotected from un-wanted visitors. Again, Thanks much! Have a great day!! Joe -----Original Message----- Greetings Joe, Here are some suggestions you might want to check/try: 1. The date on your computer needs to be set properly -- double click the clock verify that the time and date are set. 2. If your password information is not saved, verify that you are typing it in with the correct case (uppercase or lowercase). 3. Change your password @ http://memberservicesnet.passport.co...erservice.srf, then try signing in again. 4. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible that Messenger doesn't have the correct rights to access the Internet, especially since you upgraded. You may need to re/add Messenger to the allowed list of programs in your firewall if this is the case. 5. If you disabled your firewall in the past, it still may be blocking Messenger -- try restarting it and see if that helps the situation. You also might try uninstalling an installed firewall, to verify that it isn't causing a problem (even if it is disabled). 6. Clear your IE cache and cookies -- open Internet Explorer, click the Tools menu, then Internet Options, then click the Delete Files button, and when that's complete click the Delete Cookies button. 7. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL 3.0' is checked, then click OK. 8. Click Start, then Run, and enter the following: regsvr32 softpub.dll then click OK Then try again. ____________________________________________ Jonathan Kay Microsoft MVP - Windows Messenger/MSN Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com "Joe D." wrote in message ... Cannot log in to net messenger..get the following message: "We were unable to sign you in to .net messenger service possibly because of a problem with the service or your internet connection. Please make sure you are connected to the internet. Click the help button to check the current .net service status." When I check the status it is ok, also ..I can get to the internet no problem. Also, I can sign in other .net sights with my passport Id and password without any problem...I am running 2 pc's with a router and cable modem. I have been searching for the solution through the .net help web and cannot find the solution. Any help would be greatly appreciate. Thanks much!! Have a wonderful day!!! Joe D. . |
#4
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Messenger 4.7 for Windows XP Pro
Jonathan
Thanks for the choices...It's now working!!!!! Not sure which one was the problem. I beleive it was something to do with zone alarm. Even though I had uninstalled it there was still alot of fragments of it in the registry. I removed them. Anyway if you know of a basic Firewall I could use that wwould be great. I hate to leave my machine unprotected from un-wanted visitors. Again, Thanks much! Have a great day!! Joe -----Original Message----- Greetings Joe, Here are some suggestions you might want to check/try: 1. The date on your computer needs to be set properly -- double click the clock verify that the time and date are set. 2. If your password information is not saved, verify that you are typing it in with the correct case (uppercase or lowercase). 3. Change your password @ http://memberservicesnet.passport.co...erservice.srf, then try signing in again. 4. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible that Messenger doesn't have the correct rights to access the Internet, especially since you upgraded. You may need to re/add Messenger to the allowed list of programs in your firewall if this is the case. 5. If you disabled your firewall in the past, it still may be blocking Messenger -- try restarting it and see if that helps the situation. You also might try uninstalling an installed firewall, to verify that it isn't causing a problem (even if it is disabled). 6. Clear your IE cache and cookies -- open Internet Explorer, click the Tools menu, then Internet Options, then click the Delete Files button, and when that's complete click the Delete Cookies button. 7. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL 3.0' is checked, then click OK. 8. Click Start, then Run, and enter the following: regsvr32 softpub.dll then click OK Then try again. ____________________________________________ Jonathan Kay Microsoft MVP - Windows Messenger/MSN Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com "Joe D." wrote in message ... Cannot log in to net messenger..get the following message: "We were unable to sign you in to .net messenger service possibly because of a problem with the service or your internet connection. Please make sure you are connected to the internet. Click the help button to check the current .net service status." When I check the status it is ok, also ..I can get to the internet no problem. Also, I can sign in other .net sights with my passport Id and password without any problem...I am running 2 pc's with a router and cable modem. I have been searching for the solution through the .net help web and cannot find the solution. Any help would be greatly appreciate. Thanks much!! Have a wonderful day!!! Joe D. . |
#5
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Messenger 4.7 for Windows XP Pro
Jonathan
Thanks for the choices...It's now working!!!!! Not sure which one was the problem. I beleive it was something to do with zone alarm. Even though I had uninstalled it there was still alot of fragments of it in the registry. I removed them. Anyway if you know of a basic Firewall I could use that wwould be great. I hate to leave my machine unprotected from un-wanted visitors. Again, Thanks much! Have a great day!! Joe -----Original Message----- Greetings Joe, Here are some suggestions you might want to check/try: 1. The date on your computer needs to be set properly -- double click the clock verify that the time and date are set. 2. If your password information is not saved, verify that you are typing it in with the correct case (uppercase or lowercase). 3. Change your password @ http://memberservicesnet.passport.co...erservice.srf, then try signing in again. 4. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible that Messenger doesn't have the correct rights to access the Internet, especially since you upgraded. You may need to re/add Messenger to the allowed list of programs in your firewall if this is the case. 5. If you disabled your firewall in the past, it still may be blocking Messenger -- try restarting it and see if that helps the situation. You also might try uninstalling an installed firewall, to verify that it isn't causing a problem (even if it is disabled). 6. Clear your IE cache and cookies -- open Internet Explorer, click the Tools menu, then Internet Options, then click the Delete Files button, and when that's complete click the Delete Cookies button. 7. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL 3.0' is checked, then click OK. 8. Click Start, then Run, and enter the following: regsvr32 softpub.dll then click OK Then try again. ____________________________________________ Jonathan Kay Microsoft MVP - Windows Messenger/MSN Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com "Joe D." wrote in message ... Cannot log in to net messenger..get the following message: "We were unable to sign you in to .net messenger service possibly because of a problem with the service or your internet connection. Please make sure you are connected to the internet. Click the help button to check the current .net service status." When I check the status it is ok, also ..I can get to the internet no problem. Also, I can sign in other .net sights with my passport Id and password without any problem...I am running 2 pc's with a router and cable modem. I have been searching for the solution through the .net help web and cannot find the solution. Any help would be greatly appreciate. Thanks much!! Have a wonderful day!!! Joe D. . |
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