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USB storage drive
I have two usb 3.0 storage drives one is a 2 tb and the other is a 500
gb drive a couple of days ago the 500 gb stopped showing up I have looked in places in that my limited computer knowledge places on the laptop. The drive is just not seen anywhere. Any help is appreciated. Thanks Farmer -- Those who would give up essential liberty, to purchase a little temporary safety deserve neither liberty nor safety. Benjamin Franklin |
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USB storage drive
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USB storage drive
Farmer wrote on 10/08/2015 5:18 PM:
I have two usb 3.0 storage drives one is a 2 tb and the other is a 500 gb drive a couple of days ago the 500 gb stopped showing up I have looked in places in that my limited computer knowledge places on the laptop. The drive is just not seen anywhere. Any help is appreciated. Thanks Farmer Shutdown Try disconnecting and reconnecting to same USB port Power on, retest or Shutdown Connect to different USB port Power on, retest -- ...winston msft mvp windows experience |
#4
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USB storage drive
On 10/08/2015 04:18 PM, Farmer wrote:
I have two usb 3.0 storage drives one is a 2 tb and the other is a 500 gb drive a couple of days ago the 500 gb stopped showing up I have looked in places in that my limited computer knowledge places on the laptop. The drive is just not seen anywhere. Any help is appreciated. Thanks Farmer First off, as mentioned...in the process of troubleshooting if you get a message such as "drive is not formatted, do you want to format it?" Do NOT do so. First do the easy thing...try another USB port and try a different USB cable. If that does not good: The drive *might* have failed however it's also possible the electronics in the enclosure have failed or the power brick might have failed. Possibly the best thing to do is remove the drive from the enclosure and install it as a 2nd drive in the computer. Note: At least a few times I have seen failed "power bricks" that when measured with a volt meter seem to be OK...but cannot hold voltage under load Good luck...there is a 50%+ chance the drive is still good. |
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USB storage drive
On 08/10/2015 22:18, Farmer wrote:
I have two usb 3.0 storage drives one is a 2 tb and the other is a 500 gb drive a couple of days ago the 500 gb stopped showing up I have looked in places in that my limited computer knowledge places on the laptop. The drive is just not seen anywhere. Any help is appreciated. Thanks Farmer Go to Control Panel Device Manager Now look for something like this: http://prntscr.com/8pb3sv Device Manager http://i.imgur.com/9pAJKNc.png Select the port that is likely to be the one that is not responding to your storage and delete it from the list. Shut down the machine and reboot and then see if the device is now recognized. The deleted port will be recreated automatically. Good luck. |
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USB storage drive
On Thu, 8 Oct 2015 17:18:29 -0400, Farmer wrote:
I have two usb 3.0 storage drives one is a 2 tb and the other is a 500 gb drive a couple of days ago the 500 gb stopped showing up I have looked in places in that my limited computer knowledge places on the laptop. The drive is just not seen anywhere. Any help is appreciated. Thanks Farmer After checking for loose connections, go to Disk Management, then "Rescan Disks", then if offline reverse this to 'online'. Then the Disk should appear in Windows Explorer. |
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USB storage drive
On 10/9/2015 10:10 AM, Stormin' Norman wrote:
On Thu, 8 Oct 2015 17:18:29 -0400, Farmer wrote: I have two usb 3.0 storage drives one is a 2 tb and the other is a 500 gb drive a couple of days ago the 500 gb stopped showing up I have looked in places in that my limited computer knowledge places on the laptop. The drive is just not seen anywhere. Any help is appreciated. Thanks Farmer Download a copy of "Drive Cleanup v 1.1.0" by Uwe Sieber, from his website: http://www.uwe-sieber.de/drivetools_e.html You must run this from a command prompt with administrative privileges. Read the instructions! It will remove all orphaned USB drives and will most likely enable your machine to recognize the problematic drives. Reboot the machine after running this utility. If you have questions, feel free to ask. Thanks to all who posted about my missing drive but nothing seem to work I guess the drive is bad I will contact and return it both drives were purchased from Dell. Thanks again Farmer -- Those who would give up essential liberty, to purchase a little temporary safety deserve neither liberty nor safety. Benjamin Franklin |
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USB storage drive
On 10/10/2015 08:43 AM, Farmer wrote:
On 10/9/2015 10:10 AM, Stormin' Norman wrote: On Thu, 8 Oct 2015 17:18:29 -0400, Farmer wrote: I have two usb 3.0 storage drives one is a 2 tb and the other is a 500 gb drive a couple of days ago the 500 gb stopped showing up I have looked in places in that my limited computer knowledge places on the laptop. The drive is just not seen anywhere. Any help is appreciated. Thanks Farmer Download a copy of "Drive Cleanup v 1.1.0" by Uwe Sieber, from his website: http://www.uwe-sieber.de/drivetools_e.html You must run this from a command prompt with administrative privileges. Read the instructions! It will remove all orphaned USB drives and will most likely enable your machine to recognize the problematic drives. Reboot the machine after running this utility. If you have questions, feel free to ask. Thanks to all who posted about my missing drive but nothing seem to work I guess the drive is bad I will contact and return it both drives were purchased from Dell. Thanks again Farmer If there were data on the drive you need, Dell will not retrieve it for you and it will be lost... If that's the case I'd install it internally on your computer...there is perhaps a 50% chance the drive itself is good...it could just as well be the electronics or the power brick OTOH: If there is no data on it you need and it's still under warranty...then yes...return it. If you open the drive the warranty would be void. |
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USB storage drive
On 10/10/2015 11:13 AM, Stormin' Norman wrote:
On Sat, 10 Oct 2015 09:43:35 -0400, Farmer wrote: On 10/9/2015 10:10 AM, Stormin' Norman wrote: On Thu, 8 Oct 2015 17:18:29 -0400, Farmer wrote: I have two usb 3.0 storage drives one is a 2 tb and the other is a 500 gb drive a couple of days ago the 500 gb stopped showing up I have looked in places in that my limited computer knowledge places on the laptop. The drive is just not seen anywhere. Any help is appreciated. Thanks Farmer Download a copy of "Drive Cleanup v 1.1.0" by Uwe Sieber, from his website: http://www.uwe-sieber.de/drivetools_e.html You must run this from a command prompt with administrative privileges. Read the instructions! It will remove all orphaned USB drives and will most likely enable your machine to recognize the problematic drives. Reboot the machine after running this utility. If you have questions, feel free to ask. Thanks to all who posted about my missing drive but nothing seem to work I guess the drive is bad I will contact and return it both drives were purchased from Dell. Thanks again Farmer Did you try them in a different machine? No that's the only thing I have not tried the only other computer I have is a very old laptop that computer does not have usb 3.0 but I will try it anyway Thanks Framer -- Those who would give up essential liberty, to purchase a little temporary safety deserve neither liberty nor safety. Benjamin Franklin |
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USB storage drive
On 10/10/2015 12:56 PM, philo wrote:
On 10/10/2015 08:43 AM, Farmer wrote: On 10/9/2015 10:10 AM, Stormin' Norman wrote: On Thu, 8 Oct 2015 17:18:29 -0400, Farmer wrote: I have two usb 3.0 storage drives one is a 2 tb and the other is a 500 gb drive a couple of days ago the 500 gb stopped showing up I have looked in places in that my limited computer knowledge places on the laptop. The drive is just not seen anywhere. Any help is appreciated. Thanks Farmer Download a copy of "Drive Cleanup v 1.1.0" by Uwe Sieber, from his website: http://www.uwe-sieber.de/drivetools_e.html You must run this from a command prompt with administrative privileges. Read the instructions! It will remove all orphaned USB drives and will most likely enable your machine to recognize the problematic drives. Reboot the machine after running this utility. If you have questions, feel free to ask. Thanks to all who posted about my missing drive but nothing seem to work I guess the drive is bad I will contact and return it both drives were purchased from Dell. Thanks again Farmer If there were data on the drive you need, Dell will not retrieve it for you and it will be lost... If that's the case I'd install it internally on your computer...there is perhaps a 50% chance the drive itself is good...it could just as well be the electronics or the power brick OTOH: If there is no data on it you need and it's still under warranty...then yes...return it. If you open the drive the warranty would be void. The drive that doesn't work was purchased in March 2015 it's still under warranty and the laptop I am using is new so I really don't want to take either one apart with my limited computer knowledge. Thanks Farmer -- Those who would give up essential liberty, to purchase a little temporary safety deserve neither liberty nor safety. Benjamin Franklin |
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USB storage drive
On 10/10/2015 01:44 PM, Farmer wrote:
On Thanks to all who posted about my missing drive but nothing seem to work I guess the drive is bad I will contact and return it both drives were purchased from Dell. Thanks again Farmer If there were data on the drive you need, Dell will not retrieve it for you and it will be lost... If that's the case I'd install it internally on your computer...there is perhaps a 50% chance the drive itself is good...it could just as well be the electronics or the power brick OTOH: If there is no data on it you need and it's still under warranty...then yes...return it. If you open the drive the warranty would be void. The drive that doesn't work was purchased in March 2015 it's still under warranty and the laptop I am using is new so I really don't want to take either one apart with my limited computer knowledge. Thanks Farmer OK' if it's a laptop it would be very unlikely you'd be able to install a 2nd drive ...only once have I seen a laptop with a 2nd HD bay. Desktop...no problem |
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USB storage drive
On 10/10/2015 2:50 PM, Stormin' Norman wrote:
On Sat, 10 Oct 2015 14:37:08 -0400, Farmer wrote: On 10/10/2015 11:13 AM, Stormin' Norman wrote: On Sat, 10 Oct 2015 09:43:35 -0400, Farmer wrote: On 10/9/2015 10:10 AM, Stormin' Norman wrote: On Thu, 8 Oct 2015 17:18:29 -0400, Farmer wrote: I have two usb 3.0 storage drives one is a 2 tb and the other is a 500 gb drive a couple of days ago the 500 gb stopped showing up I have looked in places in that my limited computer knowledge places on the laptop. The drive is just not seen anywhere. Any help is appreciated. Thanks Farmer Download a copy of "Drive Cleanup v 1.1.0" by Uwe Sieber, from his website: http://www.uwe-sieber.de/drivetools_e.html You must run this from a command prompt with administrative privileges. Read the instructions! It will remove all orphaned USB drives and will most likely enable your machine to recognize the problematic drives. Reboot the machine after running this utility. If you have questions, feel free to ask. Thanks to all who posted about my missing drive but nothing seem to work I guess the drive is bad I will contact and return it both drives were purchased from Dell. Thanks again Farmer Did you try them in a different machine? No that's the only thing I have not tried the only other computer I have is a very old laptop that computer does not have usb 3.0 but I will try it anyway Thanks Framer You can also take them to your local computer store and plug them into one of the display models. Some of the display machines could be locked down, but maybe not. I would be shocked if both drives were defective unless you dropped them both into the toilet or your pet elephant stepped on them. Another VERY simple thing to try would be to start your machine from a Linux livecd, plug in the drives and see if they are recognized. If they are recognized, you will know you have a Windows issue that must be resolved. Norman only one of the drives is bad the 2tb drive works great all my backup's are on that drive just the 500 gb drive is bad. As far as a local computer store I live in a very small town in southern Virginia the nearest computer store is 100 miles away. I'll call Dell support tomorrow I pay for premium technical support they have been so far very good at fixing things, Thanks Farmer -- Those who would give up essential liberty, to purchase a little temporary safety deserve neither liberty nor safety. Benjamin Franklin |
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USB storage drive
On 10/10/2015 2:57 PM, philo wrote:
On 10/10/2015 01:44 PM, Farmer wrote: On Thanks to all who posted about my missing drive but nothing seem to work I guess the drive is bad I will contact and return it both drives were purchased from Dell. Thanks again Farmer If there were data on the drive you need, Dell will not retrieve it for you and it will be lost... If that's the case I'd install it internally on your computer...there is perhaps a 50% chance the drive itself is good...it could just as well be the electronics or the power brick OTOH: If there is no data on it you need and it's still under warranty...then yes...return it. If you open the drive the warranty would be void. The drive that doesn't work was purchased in March 2015 it's still under warranty and the laptop I am using is new so I really don't want to take either one apart with my limited computer knowledge. Thanks Farmer OK' if it's a laptop it would be very unlikely you'd be able to install a 2nd drive ...only once have I seen a laptop with a 2nd HD bay. Desktop...no problem Well been on the phone with dell support for an hour and finally the drive is working as one mention here the drive had lost it's drive letter so after an hour and the support guy taking control of the computer reinstalling drivers and testing many things it works. Thanks all who helped me here with computer verbiage. Farmer Those who would give up essential liberty, to purchase a little temporary safety deserve neither liberty nor safety. Benjamin Franklin |
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USB storage drive
On 10/10/2015 01:57 PM, philo wrote:
[snip] if it's a laptop it would be very unlikely you'd be able to install a 2nd drive ...only once have I seen a laptop with a 2nd HD bay. Desktop...no problem I've seen some laptops with eSATA. -- 73 days until the winter celebration (Friday December 25, 2015 12:00:00 AM for 1 day). "Politics is supposed to be the second oldest profession. I have come to realize that it bears a very close resemblance to the first." -- Ronald Reagan |
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