outlook express 6 xp home edition sp2 can't send or receive email

Disable email scanning by your anti-virus application. It provides no
additional protection and even Symantec says it's not necessary:

paste
Disabling Email Scanning does not leave you unprotected against viruses that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this. To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions.
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http://service1.symantec.com/SUPPORT...02111812533106

Troubleshooting error messages that you receive when you are using OL and OE
http://support.microsoft.com/?kbid=813514

--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE) & Security

Janice wrote:
I've had the same problem for almost a week! But mine is working now!

There have been a number of messages about this problem since mid-July, so
something changed either in Windows XP SP2 or perhaps it really is the
Norton's firewall? My computer became very slow to shutdown or to
restart, which is why I think it may have been an XP conflict?

Neither OE nor IncrediMail could connect to the ISP to download my
e-mails. I could read them on the Web Mail, but could not connect with
either e-mail program.

I got error messages # 0x800CCC19 and # 0x800CCC0D

Also I could even not post a "Reply" on this board - the java
something-or-other didn't seem to want to load.

I read all the messages on these newgroups I could find about this issue,
went to the Symantec site, tried to check my firewall settings (obviously
didn't do that part right), turned OFF Norton's Internet Security & AV,
etc. I even tried to restore the system to an earlier date --- still no
luck, and finally...

Since I could access the Web, I installed a new version of IncrediMail.
This apparently triggered the stupid firewall settings to ask permission
for IM to connect to the 'net. This permission granted, all is well
again. I haven't tired OE again yet.

What a pain! But since I had turned off ALL the Norton's stuff, could it
have been the Windows XP security/firewall that was preventing the
connection? I'm no computer guru, but it seems to me that XP just changes
things for no apparent reason. If XP is so smart, it ought to also be
"polite" and ask first!!!

Anyhow, my problem seems to be fixed, and I certainly am glad! Good luck
to those still looking for the solution.

Janice


"okiescott" wrote:

hello,

i think outlook express 6 and norton internet security or norton
antivirus are incompatible...at least something is wrong. i can't send
or receive emails. i contacted cox intenernet service and they had me
go through some things but i was only able to send and receive emails
that one time. they said it had to do with norton antivirus. but, they
could be wrong. i will also contact symantecs.

can someone please give me some advice on how to get this back up and
running? i will have to keep checking back, because the email doesn't
work.

thanks, scott