If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|
Thread Tools | Display Modes |
#1
|
|||
|
|||
Have to keep Stopping and Starting print spooler
I added a new network printer to our server and installed it on user
machines. It is one of several printers on the server, all available to users. Since it is a color printer it isn't used very often, but each time someone tries to use it their job sits in the queue for the printer, and doesn't print. All other printers continue to work. If I then stop the Print spooler on the server (which hasn't stopped running) then restart it, the printer starts processing jobs in the queue. Where should I be looking for a solution to this problem? PCs all WinXP, Server 2003, Printer HP Color LaserJet 5550dn Mich |
Ads |
#2
|
|||
|
|||
Have to keep Stopping and Starting print spooler
Someone with the 5550dn installed has a corrupted driver. Of course,, which
PC this is installed on is up to you to discover. Personally I'd start with the Server and work outwards, but it's up to you. What you don't say is how many PCs are in this network. If they are running XP Pro and you have more than 10, you are exceeding the maximum number of connections and what the PC that wants to print is waiting for is for another of the PCs to disconnect. XP Home has a mere 5. In this case, you need to move the "Server" to a real Server operating system, either Windows Small Business Server or a real Server O/S. SBS has a limitation of 49 simultaneous connections, a true Server O/S has unlimited connections. Windows 7 Premium/Ultimate allows 20 simultaneous connections. So either one of the drivers is corrupt or one PC is timing out, waiting for another to go away so it can 'reach' the printer. -- Cari (MS-MVP) Windows Technologies - Printing & Imaging http://www.coribright.com/windows "M Skabialka" wrote in message ... I added a new network printer to our server and installed it on user machines. It is one of several printers on the server, all available to users. Since it is a color printer it isn't used very often, but each time someone tries to use it their job sits in the queue for the printer, and doesn't print. All other printers continue to work. If I then stop the Print spooler on the server (which hasn't stopped running) then restart it, the printer starts processing jobs in the queue. Where should I be looking for a solution to this problem? PCs all WinXP, Server 2003, Printer HP Color LaserJet 5550dn Mich |
#3
|
|||
|
|||
Have to keep Stopping and Starting print spooler
In Printer Properties on the Ports tab disable Bidirectional.
Most likely you will find that admins can print to this device since the language Monitor requires a resource that only admins can access. When you stop and start the spooler, the job is not scheduled in the user account context and thus prints. -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "M Skabialka" wrote in message ... I added a new network printer to our server and installed it on user machines. It is one of several printers on the server, all available to users. Since it is a color printer it isn't used very often, but each time someone tries to use it their job sits in the queue for the printer, and doesn't print. All other printers continue to work. If I then stop the Print spooler on the server (which hasn't stopped running) then restart it, the printer starts processing jobs in the queue. Where should I be looking for a solution to this problem? PCs all WinXP, Server 2003, Printer HP Color LaserJet 5550dn Mich |
#4
|
|||
|
|||
Have to keep Stopping and Starting print spooler
On both the server and PCs "Enable bidirectional support" is greyed out and
unchecked. The port on the server is set up as a standard TCP/IP port, as are all other printers. There are fewer than 10 users, probably never simultaneous users for this printer. Even when it won't print, it shows as Ready in the list of available printers. I have admin privileges and my documents also get stuck in the queue. Any other ideas? Mich "Alan Morris [MSFT]" wrote in message ... In Printer Properties on the Ports tab disable Bidirectional. Most likely you will find that admins can print to this device since the language Monitor requires a resource that only admins can access. When you stop and start the spooler, the job is not scheduled in the user account context and thus prints. -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "M Skabialka" wrote in message ... I added a new network printer to our server and installed it on user machines. It is one of several printers on the server, all available to users. Since it is a color printer it isn't used very often, but each time someone tries to use it their job sits in the queue for the printer, and doesn't print. All other printers continue to work. If I then stop the Print spooler on the server (which hasn't stopped running) then restart it, the printer starts processing jobs in the queue. Where should I be looking for a solution to this problem? PCs all WinXP, Server 2003, Printer HP Color LaserJet 5550dn Mich |
#5
|
|||
|
|||
Have to keep Stopping and Starting print spooler
If the driver is corrupted, why would it print after the print spooler is
restarted? I have reinstalled the latest drivers on the server, downloaded from HP. There are fewer than 10 users, and color is not used very often, so conflicts are not the answer. I tried to print yesterday but found a job in the queue from last week. After stopping and starting the spooler from the server both jobs printed. The users are on XP Pro, the server is a "real" server with Windows Server 2003. Mich "Cari (MS-MVP)" wrote in message ... Someone with the 5550dn installed has a corrupted driver. Of course,, which PC this is installed on is up to you to discover. Personally I'd start with the Server and work outwards, but it's up to you. What you don't say is how many PCs are in this network. If they are running XP Pro and you have more than 10, you are exceeding the maximum number of connections and what the PC that wants to print is waiting for is for another of the PCs to disconnect. XP Home has a mere 5. In this case, you need to move the "Server" to a real Server operating system, either Windows Small Business Server or a real Server O/S. SBS has a limitation of 49 simultaneous connections, a true Server O/S has unlimited connections. Windows 7 Premium/Ultimate allows 20 simultaneous connections. So either one of the drivers is corrupt or one PC is timing out, waiting for another to go away so it can 'reach' the printer. -- Cari (MS-MVP) Windows Technologies - Printing & Imaging http://www.coribright.com/windows "M Skabialka" wrote in message ... I added a new network printer to our server and installed it on user machines. It is one of several printers on the server, all available to users. Since it is a color printer it isn't used very often, but each time someone tries to use it their job sits in the queue for the printer, and doesn't print. All other printers continue to work. If I then stop the Print spooler on the server (which hasn't stopped running) then restart it, the printer starts processing jobs in the queue. Where should I be looking for a solution to this problem? PCs all WinXP, Server 2003, Printer HP Color LaserJet 5550dn Mich |
#6
|
|||
|
|||
Have to keep Stopping and Starting print spooler
what is the security setting for the printer? Anything different from other
printers? Use a different but compatible driver? Add a printer using the inbox Color Laser 4600 print driver targeting the same network port. If it works with a different driver, it has something to do with the 5550 you have installed. -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "M Skabialka" wrote in message ... On both the server and PCs "Enable bidirectional support" is greyed out and unchecked. The port on the server is set up as a standard TCP/IP port, as are all other printers. There are fewer than 10 users, probably never simultaneous users for this printer. Even when it won't print, it shows as Ready in the list of available printers. I have admin privileges and my documents also get stuck in the queue. Any other ideas? Mich "Alan Morris [MSFT]" wrote in message ... In Printer Properties on the Ports tab disable Bidirectional. Most likely you will find that admins can print to this device since the language Monitor requires a resource that only admins can access. When you stop and start the spooler, the job is not scheduled in the user account context and thus prints. -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "M Skabialka" wrote in message ... I added a new network printer to our server and installed it on user machines. It is one of several printers on the server, all available to users. Since it is a color printer it isn't used very often, but each time someone tries to use it their job sits in the queue for the printer, and doesn't print. All other printers continue to work. If I then stop the Print spooler on the server (which hasn't stopped running) then restart it, the printer starts processing jobs in the queue. Where should I be looking for a solution to this problem? PCs all WinXP, Server 2003, Printer HP Color LaserJet 5550dn Mich |
#7
|
|||
|
|||
Have to keep Stopping and Starting print spooler
Same security settings exactly as the others.
How do you install a printer driver that doesn't match your actual printer? It kept defaulting to the 5550 drivers. Mich "Alan Morris [MSFT]" wrote in message ... what is the security setting for the printer? Anything different from other printers? Use a different but compatible driver? Add a printer using the inbox Color Laser 4600 print driver targeting the same network port. If it works with a different driver, it has something to do with the 5550 you have installed. -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "M Skabialka" wrote in message ... On both the server and PCs "Enable bidirectional support" is greyed out and unchecked. The port on the server is set up as a standard TCP/IP port, as are all other printers. There are fewer than 10 users, probably never simultaneous users for this printer. Even when it won't print, it shows as Ready in the list of available printers. I have admin privileges and my documents also get stuck in the queue. Any other ideas? Mich "Alan Morris [MSFT]" wrote in message ... In Printer Properties on the Ports tab disable Bidirectional. Most likely you will find that admins can print to this device since the language Monitor requires a resource that only admins can access. When you stop and start the spooler, the job is not scheduled in the user account context and thus prints. -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "M Skabialka" wrote in message ... I added a new network printer to our server and installed it on user machines. It is one of several printers on the server, all available to users. Since it is a color printer it isn't used very often, but each time someone tries to use it their job sits in the queue for the printer, and doesn't print. All other printers continue to work. If I then stop the Print spooler on the server (which hasn't stopped running) then restart it, the printer starts processing jobs in the queue. Where should I be looking for a solution to this problem? PCs all WinXP, Server 2003, Printer HP Color LaserJet 5550dn Mich |
#8
|
|||
|
|||
Have to keep Stopping and Starting print spooler
First you can't use a setup utility from the vendor, you will always get
stuck with the driver packaged with setup. Use the Add Printer Wizard and select the port created by the setup program or create a new port if you have the IP or hostname for the device. I would verify the port configuration anyway before using any port created by HP. -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "M Skabialka" wrote in message ... Same security settings exactly as the others. How do you install a printer driver that doesn't match your actual printer? It kept defaulting to the 5550 drivers. Mich "Alan Morris [MSFT]" wrote in message ... what is the security setting for the printer? Anything different from other printers? Use a different but compatible driver? Add a printer using the inbox Color Laser 4600 print driver targeting the same network port. If it works with a different driver, it has something to do with the 5550 you have installed. -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "M Skabialka" wrote in message ... On both the server and PCs "Enable bidirectional support" is greyed out and unchecked. The port on the server is set up as a standard TCP/IP port, as are all other printers. There are fewer than 10 users, probably never simultaneous users for this printer. Even when it won't print, it shows as Ready in the list of available printers. I have admin privileges and my documents also get stuck in the queue. Any other ideas? Mich "Alan Morris [MSFT]" wrote in message ... In Printer Properties on the Ports tab disable Bidirectional. Most likely you will find that admins can print to this device since the language Monitor requires a resource that only admins can access. When you stop and start the spooler, the job is not scheduled in the user account context and thus prints. -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "M Skabialka" wrote in message ... I added a new network printer to our server and installed it on user machines. It is one of several printers on the server, all available to users. Since it is a color printer it isn't used very often, but each time someone tries to use it their job sits in the queue for the printer, and doesn't print. All other printers continue to work. If I then stop the Print spooler on the server (which hasn't stopped running) then restart it, the printer starts processing jobs in the queue. Where should I be looking for a solution to this problem? PCs all WinXP, Server 2003, Printer HP Color LaserJet 5550dn Mich |
#9
|
|||
|
|||
Have to keep Stopping and Starting print spooler
I did that - it still detected and installed the 5550 - I didn't get the
option of installing another printer. "Alan Morris [MSFT]" wrote in message ... First you can't use a setup utility from the vendor, you will always get stuck with the driver packaged with setup. Use the Add Printer Wizard and select the port created by the setup program or create a new port if you have the IP or hostname for the device. I would verify the port configuration anyway before using any port created by HP. -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "M Skabialka" wrote in message ... Same security settings exactly as the others. How do you install a printer driver that doesn't match your actual printer? It kept defaulting to the 5550 drivers. Mich "Alan Morris [MSFT]" wrote in message ... what is the security setting for the printer? Anything different from other printers? Use a different but compatible driver? Add a printer using the inbox Color Laser 4600 print driver targeting the same network port. If it works with a different driver, it has something to do with the 5550 you have installed. -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "M Skabialka" wrote in message ... On both the server and PCs "Enable bidirectional support" is greyed out and unchecked. The port on the server is set up as a standard TCP/IP port, as are all other printers. There are fewer than 10 users, probably never simultaneous users for this printer. Even when it won't print, it shows as Ready in the list of available printers. I have admin privileges and my documents also get stuck in the queue. Any other ideas? Mich "Alan Morris [MSFT]" wrote in message ... In Printer Properties on the Ports tab disable Bidirectional. Most likely you will find that admins can print to this device since the language Monitor requires a resource that only admins can access. When you stop and start the spooler, the job is not scheduled in the user account context and thus prints. -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "M Skabialka" wrote in message ... I added a new network printer to our server and installed it on user machines. It is one of several printers on the server, all available to users. Since it is a color printer it isn't used very often, but each time someone tries to use it their job sits in the queue for the printer, and doesn't print. All other printers continue to work. If I then stop the Print spooler on the server (which hasn't stopped running) then restart it, the printer starts processing jobs in the queue. Where should I be looking for a solution to this problem? PCs all WinXP, Server 2003, Printer HP Color LaserJet 5550dn Mich |
#10
|
|||
|
|||
Have to keep Stopping and Starting print spooler
Open a cmd prompt
rundll32 printui,PrintUIEntry /il Next Local printer (uncheck the box to detect the USB and LPT connected devices) Select the Standard TCP/IP Port created by the HP setup utility (if HP did not create a Port using the inbox Port monitor, cerate one at this time) Select HP Select a Color laserjet driver other than the 5550 Set a printer name Next Set a share name Next Next Next Next Finish -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "M Skabialka" wrote in message ... I did that - it still detected and installed the 5550 - I didn't get the option of installing another printer. "Alan Morris [MSFT]" wrote in message ... First you can't use a setup utility from the vendor, you will always get stuck with the driver packaged with setup. Use the Add Printer Wizard and select the port created by the setup program or create a new port if you have the IP or hostname for the device. I would verify the port configuration anyway before using any port created by HP. -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "M Skabialka" wrote in message ... Same security settings exactly as the others. How do you install a printer driver that doesn't match your actual printer? It kept defaulting to the 5550 drivers. Mich "Alan Morris [MSFT]" wrote in message ... what is the security setting for the printer? Anything different from other printers? Use a different but compatible driver? Add a printer using the inbox Color Laser 4600 print driver targeting the same network port. If it works with a different driver, it has something to do with the 5550 you have installed. -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "M Skabialka" wrote in message ... On both the server and PCs "Enable bidirectional support" is greyed out and unchecked. The port on the server is set up as a standard TCP/IP port, as are all other printers. There are fewer than 10 users, probably never simultaneous users for this printer. Even when it won't print, it shows as Ready in the list of available printers. I have admin privileges and my documents also get stuck in the queue. Any other ideas? Mich "Alan Morris [MSFT]" wrote in message ... In Printer Properties on the Ports tab disable Bidirectional. Most likely you will find that admins can print to this device since the language Monitor requires a resource that only admins can access. When you stop and start the spooler, the job is not scheduled in the user account context and thus prints. -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "M Skabialka" wrote in message ... I added a new network printer to our server and installed it on user machines. It is one of several printers on the server, all available to users. Since it is a color printer it isn't used very often, but each time someone tries to use it their job sits in the queue for the printer, and doesn't print. All other printers continue to work. If I then stop the Print spooler on the server (which hasn't stopped running) then restart it, the printer starts processing jobs in the queue. Where should I be looking for a solution to this problem? PCs all WinXP, Server 2003, Printer HP Color LaserJet 5550dn Mich |
Thread Tools | |
Display Modes | |
|
|