malware crisis

timOleary wrote:
On Jun 6, 11:47 pm, timOleary wrote:
On Jun 6, 10:39 pm, Gary Richtmeyer glricht-





wrote:
On 6/5/2010 9:08 PM, timOleary wrote:
my daughter's dell optiplex gx620 WXPpro
malware attack has rendered her PC un useable. IE keeps trying to
connect to the ISP but can't. three popups frozen on the screen.
security warnings
she has norton av but ran it and it did nothing but see two threats.
no can fix
i was able to transfer her most valued data over to an external hdd.
but now short of reformatting and reinstalling windows, i am at a
loss.
Maybe there is a bootable solution? on my pc i got verizon internet
security suite and i bought superantispyware, and have yet to
experience a hit.
I know this email will elicit a bunch of crackpots spoofing legit
advice.
But i need to get some help for her.
that she can no longer connect to the i-net has me stumped

Depending on which malware is involved and how long ago the PC was
infected, you might want to try using System Restore (SR) to restore the
system to before the infection occurred. Some malware prevent you from
invoking SR so you may have to do it from safe mode.
Also, some malware will remove/corrupt the restore points preventing SR
from working, but I'd give it a try before doing a reinstall.
Gary Richtmeyer
Thanks for all the feedback.
I tried F8 and to go back to the last known good configuration which
did not work.
Safe mode was also infected.
We will do a test ping and a screen shot and report back.
v/r
timO


She used the AVG rescue download to burn a CD, ran it, and the crap
disappeared. Now she says the PC is unable to find the router.
But she's working on it

Have her look in the Device Manager for problems, such as exclamation
points, etc.

Here are a few things to try:

Open Internet Options, Connections tab, click "Lan Settings" button,
deselect all.

Flush DNS

Click Start, Run, type CMD and click the [OK] button. Type each of the
following:

IPConfig /FlushDNS [Press Enter key]
ipconfig /release [Press Enter key]
ipconfig /renew [Press Enter key]
ipconfig /registerdns [Press Enter key]

--

Joe =o)

timOleary wrote:
On Jun 6, 11:47 pm, timOleary wrote:
On Jun 6, 10:39 pm, Gary Richtmeyer glricht-





wrote:
On 6/5/2010 9:08 PM, timOleary wrote:
my daughter's dell optiplex gx620 WXPpro
malware attack has rendered her PC un useable. IE keeps trying to
connect to the ISP but can't. three popups frozen on the screen.
security warnings
she has norton av but ran it and it did nothing but see two threats.
no can fix
i was able to transfer her most valued data over to an external hdd.
but now short of reformatting and reinstalling windows, i am at a
loss.
Maybe there is a bootable solution? on my pc i got verizon internet
security suite and i bought superantispyware, and have yet to
experience a hit.
I know this email will elicit a bunch of crackpots spoofing legit
advice.
But i need to get some help for her.
that she can no longer connect to the i-net has me stumped

Depending on which malware is involved and how long ago the PC was
infected, you might want to try using System Restore (SR) to restore the
system to before the infection occurred. Some malware prevent you from
invoking SR so you may have to do it from safe mode.
Also, some malware will remove/corrupt the restore points preventing SR
from working, but I'd give it a try before doing a reinstall.
Gary Richtmeyer
Thanks for all the feedback.
I tried F8 and to go back to the last known good configuration which
did not work.
Safe mode was also infected.
We will do a test ping and a screen shot and report back.
v/r
timO


She used the AVG rescue download to burn a CD, ran it, and the crap
disappeared. Now she says the PC is unable to find the router.
But she's working on it

Have her look in the Device Manager for problems, such as exclamation
points, etc.

Here are a few things to try:

Open Internet Options, Connections tab, click "Lan Settings" button,
deselect all.

Flush DNS

Click Start, Run, type CMD and click the [OK] button. Type each of the
following:

IPConfig /FlushDNS [Press Enter key]
ipconfig /release [Press Enter key]
ipconfig /renew [Press Enter key]
ipconfig /registerdns [Press Enter key]

--

Joe =o)

On Jun 8, 10:46*pm, Elmo wrote:
timOleary wrote:
On Jun 6, 11:47 pm, timOleary wrote:
On Jun 6, 10:39 pm, Gary Richtmeyer glricht-

wrote:
On 6/5/2010 9:08 PM, timOleary wrote:
my daughter's dell optiplex gx620 WXPpro
malware attack has rendered her PC un useable. IE keeps trying to
connect to the ISP but can't. three popups frozen on the screen.
security warnings
she has norton av but ran it and it did nothing but see two threats.
no can fix
i was able to transfer her most valued data over to an external hdd.
but now short of reformatting and reinstalling windows, i am at a
loss.
Maybe there is a bootable solution? on my pc i got verizon internet
security suite and i bought superantispyware, and have yet to
experience a hit.
I know this email will elicit a bunch of crackpots spoofing legit
advice.
But i need to get some help for her.
that she can no longer connect to the i-net has me stumped

Depending on which malware is involved and how long ago the PC was
infected, you might want to try using System Restore (SR) to restore the
system to before the infection occurred. *Some malware prevent you from
invoking SR so you may have to do it from safe mode.
Also, some malware will remove/corrupt the restore points preventing SR
from working, but I'd give it a try before doing a reinstall.
Gary Richtmeyer
Thanks for all the feedback.
I tried F8 and to go back to the last known good configuration which
did not work.
Safe mode was also infected.
We will do a test ping and a screen shot and report back.
v/r
timO


She used the AVG rescue download to burn a CD, ran it, and the crap
disappeared. Now she says the PC is unable to find the router.
But she's working on it

Have her look in the Device Manager for problems, such as exclamation
points, etc.

Here are a few things to try:

Open Internet Options, Connections tab, click "Lan Settings" button,
deselect all.

Flush DNS

Click Start, Run, type CMD and click the [OK] button. *Type each of the
following:

IPConfig /FlushDNS *[Press Enter key]
ipconfig /release * * * *[Press Enter key]
ipconfig /renew * * * * * [Press Enter key]
ipconfig /registerdns [Press Enter key]

--

Joe * =o)

my son-in-law took over on the PC and decided to reload Windows.
I am saving these replies for the next crisis.
thanks 2 all 4 the responses

On Jun 8, 10:46*pm, Elmo wrote:
timOleary wrote:
On Jun 6, 11:47 pm, timOleary wrote:
On Jun 6, 10:39 pm, Gary Richtmeyer glricht-

wrote:
On 6/5/2010 9:08 PM, timOleary wrote:
my daughter's dell optiplex gx620 WXPpro
malware attack has rendered her PC un useable. IE keeps trying to
connect to the ISP but can't. three popups frozen on the screen.
security warnings
she has norton av but ran it and it did nothing but see two threats.
no can fix
i was able to transfer her most valued data over to an external hdd.
but now short of reformatting and reinstalling windows, i am at a
loss.
Maybe there is a bootable solution? on my pc i got verizon internet
security suite and i bought superantispyware, and have yet to
experience a hit.
I know this email will elicit a bunch of crackpots spoofing legit
advice.
But i need to get some help for her.
that she can no longer connect to the i-net has me stumped

Depending on which malware is involved and how long ago the PC was
infected, you might want to try using System Restore (SR) to restore the
system to before the infection occurred. *Some malware prevent you from
invoking SR so you may have to do it from safe mode.
Also, some malware will remove/corrupt the restore points preventing SR
from working, but I'd give it a try before doing a reinstall.
Gary Richtmeyer
Thanks for all the feedback.
I tried F8 and to go back to the last known good configuration which
did not work.
Safe mode was also infected.
We will do a test ping and a screen shot and report back.
v/r
timO


She used the AVG rescue download to burn a CD, ran it, and the crap
disappeared. Now she says the PC is unable to find the router.
But she's working on it

Have her look in the Device Manager for problems, such as exclamation
points, etc.

Here are a few things to try:

Open Internet Options, Connections tab, click "Lan Settings" button,
deselect all.

Flush DNS

Click Start, Run, type CMD and click the [OK] button. *Type each of the
following:

IPConfig /FlushDNS *[Press Enter key]
ipconfig /release * * * *[Press Enter key]
ipconfig /renew * * * * * [Press Enter key]
ipconfig /registerdns [Press Enter key]

--

Joe * =o)

my son-in-law took over on the PC and decided to reload Windows.
I am saving these replies for the next crisis.
thanks 2 all 4 the responses