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Error code 47 (USB hd)



 
 
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  #16  
Old September 23rd 12, 02:59 PM posted to microsoft.public.windowsxp.help_and_support
glee
external usenet poster
 
Posts: 1,794
Default Error code 47 (USB hd)

"Cristiano" wrote in message
...
On 23/09/2012 6:32, glee wrote:
"Cristiano" wrote in message
...
On 23/09/2012 1:54, glee wrote:
"Cristiano" wrote in message
...
On 22/09/2012 21:06, glee wrote: Code 47: Windows cannot use this
hardware device because it has been
prepared for safe removal, but it has not been removed from the

computer
http://technet.microsoft.com/en-us/l...(v=ws.10).aspx

Well, you can't access the drive if you have successfully
clicked
to
remove it. Did you physically unplug the drive from the
computer

after
removing it via the tray icon?

No.
The problem is that after I have successfully clicked to remove
the
driver I still see it in the system (for example in Windows
Explorer),
but I cannot access it (I got an error message).

Are you saying that you physically remove the drive but it still

appears
in the Safely Remove Hardware dialog, and if you insert the
drive

again
it is not recognized until you reboot?

If I safely remove the drive, it no longer appear in the Safely
Remove
Hardware dialog, but it still appear in Windows Explorer.
If I insert the drive again it is not recognized until reboot and
when
I try to reboot, the PC hangs and I need to press the reset button
on
the PC case.

If that's the case, try this:
Reboot the computer, then plug in the USB hard drive so it is
recognized.
While the drive is recognized, go to Device Manager, select the

drive
under Disk Drives, and click the Uninstall button on the toolbar
of
Device Manager.

Device Manager hangs and I need to terminate it; I can't uninstall
the
drive.

Stop the drive, using the Safely Remove Hardware tray icon.
Then physically unplug the drive from the computer.
REBOOT the computer.
When Windows is loaded, plug the drive in again, so it is detected
and
you can access it.
Open Device Manager and uninstall the drive, then remove the drive
physically AFTER that.

Are you saying that you can't open Device Manager even after you
have
rebooted and inserted the drive and can access it?

I can open Device Manager, but when I click the menu item to
uninstall
the drive, Device Manager hangs and the only thing I can do is to
terminate Device Manager.
I also tried NirSoft's USBDeview and the same thing happens.


If trying the procedure in Safe Mode does not work,


In safe mode I can uninstall the drive, but the problem still persist.

download DriveCleanup v.0.8.1 from he
http://www.uwe-sieber.de/drivetools_e.html#drivecleanup

Unzip it into its associated folders, then run the 32-bit version.
It
is a command line tool, you must run it from a command prompt.


It deleted 57 registry keys, but the problem still persist.

I'm starting to think that it is a network problem. I could be wrong,
but when I safely remove the drive, I still see it in Windows Explorer
(as I told you, but not in Disk Management).
When I double click the drive icon, I get the error in the "SYMPTOMS"
paragraph:
http://support.microsoft.com/kb/840749
"E:\ refers to...".


Please answer these questions:
Do other USB drives (hard drives, flash drives) get stopped and removed
correctly? Is this the only drive with this issue?
Does the drive stop and remove correctly on other computers?

By the way, you must run DriveCleanup while the USB drive is NOT
connected and NOT visible in Explorer, or it won't remove the entries
for that drive.... Reboot after running it, also.

If DriveCleanup still does not fix your problem, try this.
Make sure the USB drive is physically removed and does not appear in
Explorer.... reboot if needed to remove it.
Shut down the computer.
Unplug the computer from the power. If it is a laptop, also remove the
battery.
With ALL power disconnected, press and HOLD the power button on the
computer (the button used to turn on the computer) for 30 seconds.
Leave the computer off for a while.... I would wait 10 to 20 minutes.

Plug the computer back into power and insert the battery if it's a
laptop.
Do NOT insert the USB drive.
Run DriveCleanup again to remove all entries for non-present devices.

Now try the drive again and see if the problem still exists.
I'm out of further ideas at the moment.
--
Glen Ventura
MS MVP Oct. 2002 - Sept. 2009
CompTIA A+

Ads
  #17  
Old September 23rd 12, 05:01 PM posted to microsoft.public.windowsxp.help_and_support
Cristiano[_3_]
external usenet poster
 
Posts: 22
Default Error code 47 (USB hd)

On 23/09/2012 15:59, glee wrote:
"Cristiano" wrote in message
...
On 23/09/2012 6:32, glee wrote:
"Cristiano" wrote in message
...
On 23/09/2012 1:54, glee wrote:
"Cristiano" wrote in message
...
On 22/09/2012 21:06, glee wrote: Code 47: Windows cannot use this
hardware device because it has been
prepared for safe removal, but it has not been removed from the

computer
http://technet.microsoft.com/en-us/l...(v=ws.10).aspx

Well, you can't access the drive if you have successfully clicked
to
remove it. Did you physically unplug the drive from the computer

after
removing it via the tray icon?

No.
The problem is that after I have successfully clicked to remove the
driver I still see it in the system (for example in Windows
Explorer),
but I cannot access it (I got an error message).

Are you saying that you physically remove the drive but it still

appears
in the Safely Remove Hardware dialog, and if you insert the drive

again
it is not recognized until you reboot?

If I safely remove the drive, it no longer appear in the Safely
Remove
Hardware dialog, but it still appear in Windows Explorer.
If I insert the drive again it is not recognized until reboot and
when
I try to reboot, the PC hangs and I need to press the reset button on
the PC case.

If that's the case, try this:
Reboot the computer, then plug in the USB hard drive so it is
recognized.
While the drive is recognized, go to Device Manager, select the

drive
under Disk Drives, and click the Uninstall button on the toolbar
of
Device Manager.

Device Manager hangs and I need to terminate it; I can't uninstall
the
drive.

Stop the drive, using the Safely Remove Hardware tray icon.
Then physically unplug the drive from the computer.
REBOOT the computer.
When Windows is loaded, plug the drive in again, so it is detected and
you can access it.
Open Device Manager and uninstall the drive, then remove the drive
physically AFTER that.

Are you saying that you can't open Device Manager even after you have
rebooted and inserted the drive and can access it?

I can open Device Manager, but when I click the menu item to uninstall
the drive, Device Manager hangs and the only thing I can do is to
terminate Device Manager.
I also tried NirSoft's USBDeview and the same thing happens.

If trying the procedure in Safe Mode does not work,


In safe mode I can uninstall the drive, but the problem still persist.

download DriveCleanup v.0.8.1 from he
http://www.uwe-sieber.de/drivetools_e.html#drivecleanup

Unzip it into its associated folders, then run the 32-bit version. It
is a command line tool, you must run it from a command prompt.


It deleted 57 registry keys, but the problem still persist.

I'm starting to think that it is a network problem. I could be wrong,
but when I safely remove the drive, I still see it in Windows Explorer
(as I told you, but not in Disk Management).
When I double click the drive icon, I get the error in the "SYMPTOMS"
paragraph:
http://support.microsoft.com/kb/840749
"E:\ refers to...".


Please answer these questions:
Do other USB drives (hard drives, flash drives) get stopped and removed
correctly? Is this the only drive with this issue?


I have 3 external drives and they all have the same problem.
My 2 flash drives are correctly removed.

Does the drive stop and remove correctly on other computers?


Yes (notebook with Win7).

By the way, you must run DriveCleanup while the USB drive is NOT
connected and NOT visible in Explorer, or it won't remove the entries
for that drive.... Reboot after running it, also.


I already done that (as you told me).

If DriveCleanup still does not fix your problem, try this.
Make sure the USB drive is physically removed and does not appear in
Explorer.... reboot if needed to remove it.
Shut down the computer.
Unplug the computer from the power. If it is a laptop, also remove the
battery.
With ALL power disconnected, press and HOLD the power button on the
computer (the button used to turn on the computer) for 30 seconds.
Leave the computer off for a while.... I would wait 10 to 20 minutes.

Plug the computer back into power and insert the battery if it's a laptop.
Do NOT insert the USB drive.
Run DriveCleanup again to remove all entries for non-present devices.

Now try the drive again and see if the problem still exists.


I'll try your "strange" :-) procedure (now I can't).

I'm out of further ideas at the moment.


Anyway, thank you.
Cristiano
  #18  
Old September 23rd 12, 05:20 PM posted to microsoft.public.windowsxp.help_and_support
Cristiano[_3_]
external usenet poster
 
Posts: 22
Default Error code 47 (USB hd)

On 23/09/2012 15:40, glee wrote:
"Cristiano" wrote in message
...
On 23/09/2012 6:32, glee wrote:
"Cristiano" wrote in message
...
On 23/09/2012 1:54, glee wrote:
"Cristiano" wrote in message
...
On 22/09/2012 21:06, glee wrote: Code 47: Windows cannot use this
hardware device because it has been
prepared for safe removal, but it has not been removed from the

computer
http://technet.microsoft.com/en-us/l...(v=ws.10).aspx

Well, you can't access the drive if you have successfully clicked
to
remove it. Did you physically unplug the drive from the computer

after
removing it via the tray icon?

No.
The problem is that after I have successfully clicked to remove the
driver I still see it in the system (for example in Windows
Explorer),
but I cannot access it (I got an error message).

Are you saying that you physically remove the drive but it still

appears
in the Safely Remove Hardware dialog, and if you insert the drive

again
it is not recognized until you reboot?

If I safely remove the drive, it no longer appear in the Safely
Remove
Hardware dialog, but it still appear in Windows Explorer.
If I insert the drive again it is not recognized until reboot and
when
I try to reboot, the PC hangs and I need to press the reset button on
the PC case.

If that's the case, try this:
Reboot the computer, then plug in the USB hard drive so it is
recognized.
While the drive is recognized, go to Device Manager, select the

drive
under Disk Drives, and click the Uninstall button on the toolbar
of
Device Manager.

Device Manager hangs and I need to terminate it; I can't uninstall
the
drive.

Stop the drive, using the Safely Remove Hardware tray icon.
Then physically unplug the drive from the computer.
REBOOT the computer.
When Windows is loaded, plug the drive in again, so it is detected and
you can access it.
Open Device Manager and uninstall the drive, then remove the drive
physically AFTER that.

Are you saying that you can't open Device Manager even after you have
rebooted and inserted the drive and can access it?

I can open Device Manager, but when I click the menu item to uninstall
the drive, Device Manager hangs and the only thing I can do is to
terminate Device Manager.
I also tried NirSoft's USBDeview and the same thing happens.

If trying the procedure in Safe Mode does not work,


In safe mode I can uninstall the drive, but the problem still persist.

download DriveCleanup v.0.8.1 from he
http://www.uwe-sieber.de/drivetools_e.html#drivecleanup

Unzip it into its associated folders, then run the 32-bit version. It
is a command line tool, you must run it from a command prompt.


It deleted 57 registry keys, but the problem still persist.

I'm starting to think that it is a network problem. I could be wrong,
but when I safely remove the drive, I still see it in Windows Explorer
(as I told you, but not in Disk Management).
When I double click the drive icon, I get the error in the "SYMPTOMS"
paragraph:
http://support.microsoft.com/kb/840749
"E:\ refers to...".


No.... that doesn't indicate you have a network problem. You have
stopped the drive via the Safely Remove tray icon. Although it is
visible in Explorer, it is no longer mounted and so you get the error.

The only way it would be a "network problem" is if you have, for some
strange reason, mapped the USB drive as a network drive... I can't
imagine a reason why you would have done that, though.


I didn't.

The strange thing is that I don't use the cache, but after I safely
removed the drive, I right click the C icon (the OS drive) in Windows
Explorer to access the property sheet; then, in the hardware page I
double click the USB drive. In the second tab I see the second option
checked, where it is said that the drive uses the cache (after I safely
removed the drive I can't change the cache settings because the options
are grayed and disabled). A bit strange...

I don't know if I am clear enough, but with the Italian locale I don't
know what exactly you see with your US locale.

Cristiano
  #19  
Old September 23rd 12, 10:00 PM posted to microsoft.public.windowsxp.help_and_support
Cristiano[_3_]
external usenet poster
 
Posts: 22
Default Error code 47 (USB hd)

On 23/09/2012 21:11, glee wrote:
Aha! You were running a virtual environment that prevents changes to
the system... interesting, the side effects it had.


No, Returnil was totally disabled (program not running and no running
services)! O_O

Cristiano

  #20  
Old September 24th 12, 01:16 AM posted to microsoft.public.windowsxp.help_and_support
glee
external usenet poster
 
Posts: 1,794
Default Error code 47 (USB hd)

"Cristiano" wrote in message
...
On 23/09/2012 21:11, glee wrote:
Aha! You were running a virtual environment that prevents changes to
the system... interesting, the side effects it had.


No, Returnil was totally disabled (program not running and no running
services)! O_O

Cristiano


Oh my...
--
Glen Ventura
MS MVP Oct. 2002 - Sept. 2009
CompTIA A+

 




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