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#1
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Upgrade to 1TB OneDrive fail
A week ago, I paid M$ seventy dollars to increase One Drive to one
terabyte. It never showed up! I still sitting at the free level which is full. There is very little information of the procedure to implement it. I will wait another week and them demand a refund. Anyone else run into this problem? Did I miss a hoop somewhere? bento |
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#2
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Upgrade to 1TB OneDrive fail
On 13/11/2017 00:55, Bentot wrote:
A week ago, I paid M$ seventy dollars to increase One Drive to one terabyte. It never showed up! So you thought we are the best people to solve your problem. Right? I still sitting at the free level which is full. There is very little information of the procedure to implement it. Why? If you paid for something then you should have received a receipt and probably contact info. Are you sure you paid to Microsoft? Did you know Microsoft has its own forums where Microsoft staff are there to solve your problems. They are called MSFT (Microsoft Full Time). Are you scarred of contacting them? Please also note that if you paid by stolen credit card then expect a call from the authorities. I will wait another week and them demand a refund. Who cares what the **** you do. Anyone else run into this problem? No Did I miss a hoop somewhere? Probably. -- With over 500 million devices now running Windows 10, customer satisfaction is higher than any previous version of windows. |
#3
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Upgrade to 1TB OneDrive fail
Bentot wrote:
A week ago, I paid M$ seventy dollars to increase One Drive to one terabyte. It never showed up! I still sitting at the free level which is full. There is very little information of the procedure to implement it. I will wait another week and them demand a refund. Anyone else run into this problem? Did I miss a hoop somewhere? bento The order page has a phone number on it. I usually take a screen snapshot of transactions of this type, and then I'd have the phone number listed on it. https://s8.postimg.org/587wlciph/store_order.gif The phone number will be specifically selected for your country, so my phone number in the picture, might not work. Using the phone number in my picture, I was able to find a listing of all the phone numbers. Your country could be here. https://support.microsoft.com/en-us/...ontact-support ******* Are you sure that the email address associated with the account is valid and working ? They would probably send a confirmation email, perhaps with a "button" intended to "activate" the changed subscription capacity (and your new Office license key or whatever). I think the $70 one, includes the rental Office product as well. For the $70, you get storage space, as well as rental Word/Excel/Powerpoint. Paul |
#4
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Upgrade to 1TB OneDrive fail
Bentot wrote:
A week ago, I paid M$ seventy dollars to increase One Drive to one terabyte. It never showed up! I still sitting at the free level which is full. There is very little information of the procedure to implement it. I will wait another week and them demand a refund. Anyone else run into this problem? Did I miss a hoop somewhere? What capacity does your *account* say you have? https://onedrive.live.com/ "Sign in" link at top right. Click on the avatar link at the top right and go to My Account. Under there is listed your recent purchases. From WHERE did you purchase? A link in an e-mail? I saw a 50GB personal-use upgrade ($1.99/month) for only OneDrive but not a 1 TB upgrade (https://onedrive.live.com/about/en-us/plans/) UNLESS you buy Office 365; however, if you buy Office 365, the 1 TB quota is already included (no extra purchase needed to up the OneDrive quota). There is a 1 TB quota-only /business/ plan at $60. Close to your purchase price, there is a $70 upgrade to a 1 TB quota but that includes buying Office 365. In that case, you have to install Office 365. |
#5
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Upgrade to 1TB OneDrive fail
Wolf K irrelevantly replied:
Bentot wrote: A week ago, I paid M$ seventy dollars to increase One Drive to one terabyte. It never showed up! I still sitting at the free level which is full. There is very little information of the procedure to implement it. I will wait another week and them demand a refund. Anyone else run into this problem? Did I miss a hoop somewhere? UI bought a 2 terabyte external drive for $120CAD a few weeks ago. Better deal all round, IMO. Except having to carry it around and physically loan it out to share files with others along with having to get another one to back it up. But file transfers would be definitely faster than to cloud storage. |
#6
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Upgrade to 1TB OneDrive fail
Wolf K wrote:
On 2017-11-13 01:53, VanguardLH wrote: Wolf K irrelevantly replied: Bentot wrote: A week ago, I paid M$ seventy dollars to increase One Drive to one terabyte. It never showed up! I still sitting at the free level which is full. There is very little information of the procedure to implement it. I will wait another week and them demand a refund. Anyone else run into this problem? Did I miss a hoop somewhere? UI bought a 2 terabyte external drive for $120CAD a few weeks ago. Better deal all round, IMO. Except having to carry it around and physically loan it out to share files with others along with having to get another one to back it up. But file transfers would be definitely faster than to cloud storage. Oh, well, if you have to share files, that's a different story: a) If it's in the house, you can share peer-to-peer, or via a NAS. b) if it's a business, set up an intranet plus VPN for external access to the intranet. c) if it's outside the house or the business, what are you sharing? Optical disks and USB keys can be mailed, and files up to a few MB can be e-mailed. Or allow access via VPN. Or set up a second, limited-access VPN channel. I don't trust the cloud for the same reason I don't trust vendors with my personal data: everything is tracked, and everything is hackable. Doesn't mean I don't use it, some of my friends'n'relations use the cloud, but I avoid it as much as possible. Eg, last access to a cloud file was sometime in the spring. Those are YOUR reasons and workarounds for using physical storage media. The OP never bothered to delineate *his* reasons for wanting cloud storage (perhaps to avoid just these type of side-issues) which is the increased capacity quota that he PAID for. He is asking how to get what he paid for. Anything about physical HDDs or SSDs is non-germaine to his issue. |
#7
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Upgrade to 1TB OneDrive fail
On Sun, 12 Nov 2017 20:26:19 -0500, Paul
wrote: Bentot wrote: A week ago, I paid M$ seventy dollars to increase One Drive to one terabyte. It never showed up! I still sitting at the free level which is full. There is very little information of the procedure to implement it. I will wait another week and them demand a refund. Anyone else run into this problem? Did I miss a hoop somewhere? bento snipped Are you sure that the email address associated with the account is valid and working ? They would probably send a confirmation email, perhaps with a "button" intended to "activate" the changed subscription capacity (and your new Office license key or whatever). snipped If Mr. bento has been sent an email, it could be in his spam folder, or "Junk Mail" folder or it may be spam-blocked by his email provider. As you hint at, he could also have misspelled the mail addy he gave Microsoft. Or *Microsoft* may have thought it invalid if he used Mailinator, BugMeNot or some other anonymiser. J. |
#8
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Upgrade to 1TB OneDrive fail
On Mon, 13 Nov 2017 13:02:55 -0600, VanguardLH wrote:
Wolf K wrote: On 2017-11-13 01:53, VanguardLH wrote: Wolf K irrelevantly replied: Bentot wrote: A week ago, I paid M$ seventy dollars to increase One Drive to one terabyte. It never showed up! I still sitting at the free level which is full. There is very little information of the procedure to implement it. I will wait another week and them demand a refund. Anyone else run into this problem? Did I miss a hoop somewhere? UI bought a 2 terabyte external drive for $120CAD a few weeks ago. Better deal all round, IMO. Except having to carry it around and physically loan it out to share files with others along with having to get another one to back it up. But file transfers would be definitely faster than to cloud storage. Oh, well, if you have to share files, that's a different story: a) If it's in the house, you can share peer-to-peer, or via a NAS. b) if it's a business, set up an intranet plus VPN for external access to the intranet. c) if it's outside the house or the business, what are you sharing? Optical disks and USB keys can be mailed, and files up to a few MB can be e-mailed. Or allow access via VPN. Or set up a second, limited-access VPN channel. I don't trust the cloud for the same reason I don't trust vendors with my personal data: everything is tracked, and everything is hackable. Doesn't mean I don't use it, some of my friends'n'relations use the cloud, but I avoid it as much as possible. Eg, last access to a cloud file was sometime in the spring. Those are YOUR reasons and workarounds for using physical storage media. The OP never bothered to delineate *his* reasons for wanting cloud storage (perhaps to avoid just these type of side-issues) which is the increased capacity quota that he PAID for. He is asking how to get what he paid for. Anything about physical HDDs or SSDs is non-germaine to his issue. I was wondering who you were replying to. A search on my kill fire filters out Wolf K, which explains why I didn't see his post. Your post was dead on! Which affirms why I made the Wolf K kill filter way back when! I will eventually solve my problem with the help of the good folks here. I missed a "hoop" along the way. Thanks bentot |
#9
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Upgrade to 1TB OneDrive fail
On Mon, 13 Nov 2017 17:22:24 -0700, Bentot wrote:
On Mon, 13 Nov 2017 13:02:55 -0600, VanguardLH wrote: Wolf K wrote: On 2017-11-13 01:53, VanguardLH wrote: Wolf K irrelevantly replied: Bentot wrote: A week ago, I paid M$ seventy dollars to increase One Drive to one terabyte. It never showed up! I still sitting at the free level which is full. There is very little information of the procedure to implement it. I will wait another week and them demand a refund. Anyone else run into this problem? Did I miss a hoop somewhere? UI bought a 2 terabyte external drive for $120CAD a few weeks ago. Better deal all round, IMO. Except having to carry it around and physically loan it out to share files with others along with having to get another one to back it up. But file transfers would be definitely faster than to cloud storage. Oh, well, if you have to share files, that's a different story: a) If it's in the house, you can share peer-to-peer, or via a NAS. b) if it's a business, set up an intranet plus VPN for external access to the intranet. c) if it's outside the house or the business, what are you sharing? Optical disks and USB keys can be mailed, and files up to a few MB can be e-mailed. Or allow access via VPN. Or set up a second, limited-access VPN channel. I don't trust the cloud for the same reason I don't trust vendors with my personal data: everything is tracked, and everything is hackable. Doesn't mean I don't use it, some of my friends'n'relations use the cloud, but I avoid it as much as possible. Eg, last access to a cloud file was sometime in the spring. Those are YOUR reasons and workarounds for using physical storage media. The OP never bothered to delineate *his* reasons for wanting cloud storage (perhaps to avoid just these type of side-issues) which is the increased capacity quota that he PAID for. He is asking how to get what he paid for. Anything about physical HDDs or SSDs is non-germaine to his issue. I was wondering who you were replying to. A search on my kill fire filters out Wolf K, which explains why I didn't see his post. Your post was dead on! Which affirms why I made the Wolf K kill filter way back when! I will eventually solve my problem with the help of the good folks here. I missed a "hoop" along the way. Thanks bentot well, I found the hoops is missed! Microsoft sent me a email acknowledging my order for 1 terabyte office 360 Onedrive and provided instructions on how to install it. I don't monitor outlook.com mail, so I missed it. But no luck trying to install it! Sigh. The problem turned out to be that the small $2 a month Onedrive I had bought a year ago was still functional. Only one Onedrive can exist. I had to shut that one off before the 1 terabyte Onedrive could be installed. Made sure the auto renew was off for the old one and ON for the new one. All the files on the old Onedrive were put in the recycle bin of the Onedrive server so that I can move them to the new Onedrive if I want to. M$ will automatically delete them after 30 days if I don't act on them. I had to discover all this the hard way because there was very little guidance from MS. The clues from the folks here we very useful. Thank you much folks! Now I have to see if all the functions of Office 360 are installed, too . bentot |
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