HP Shipped Infected "new" computer!

On 12/13/2017 9:39 AM, Mathedman wrote:
On 12/13/2017 8:12 AM, philo wrote:
On 12/13/2017 8:03 AM, Mathedman wrote:
Â*Â* My wife , several days ago, purchased a new all-in -one
HP computer. The box had clearly not been opened before.
(we declined to buy, at a discount, one that had been
Â*Â*We took out the computer and to our dismay, iy didn't work!
Well, it turned on but did not recognize either the one
USB port nor the DVD slot.
Â*Â*Â* Connected HP and to my surprise got an immediate response
--- explained the problem --- ws switched to a person who
would fix the computer. She opened a chat box so we could
"talk" in real time --- asked the problem and very quickly
she had fixed the USB and DVD access. Then, to my surprise
she asked if she could look through the computer. She had
it set up so I could see the computer's action as we chatted.
Â*Â*Soon she showed me nearly two dozen files on this "new"
computer and asked what they were. I had no idea od course
and she continued but explained that some of them were malware.
(This on an alleged "new" computer.
Â*Â* For $179 she agreed to completely clean the computer.
Â*Â* So, I paid $179 to rid a used (but sold as new) of malware.
Â*Â* What is my recourse HP ?




You got taken, If it really was HP that you contacted, you should file
a complaint.

More than likely it was nothing worse than tracking cookies that
normal browsing would have picked up.
Â*Â*Â* NO! The HP support lady who cleaned it said some of it was malware!
(and, have you ever tried to contach HP ---not possible without payment!!!

Bull****. When I first bought the HP machine that I'm currently using I
contacted them several times and I was never charged for anything
because it was under warranty. Sounds like you got scammed.

On 12/13/2017 8:03 AM, Mathedman wrote:
Â* My wife , several days ago, purchased a new all-in -one
HP computer. The box had clearly not been opened before.
(we declined to buy, at a discount, one that had been



When I did a Google search for HP support there were a lot of sites that
were absolutely not HP.


Many of them put the "registered trademark" symbol after the "HP"


Actual HP site did not

On 13/12/2017 20:10, Rene Lamontagne wrote:

I thought so, another half-assed troll.



How do you know this? Did you sniff his arse? You can't jump to
conclusions without sniffing his arse.


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On 13/12/2017 14:43, Mathedman wrote:
Â* As I said, I did actually contact HP (one has to sign away your first
born to even find a way to do so!)

So TELL US how you contacted them then!


--

Brian Gregory (in the UK).
To email me please remove all the letter vee from my email address.

On 13/12/2017 14:48, Mathedman wrote:
Â*Â* My main point was that I had paid new-computer prices for an
obviously used one --- there were some 2 dozen unknown files on it!

This is all bull**** until you tell how you found this lady.

--

Brian Gregory (in the UK).
To email me please remove all the letter vee from my email address.

On 13 Dec 2017, Brian Gregory wrote in
alt.comp.os.windows-10:

This is all bull**** until you tell how you found this lady.

And it will remain so. We've been through this already at least once.
The MO: the OP presents a highly dubious scenario, then procedes to
decline to clarify, instead to offer blatent lies and contradictions.

We're being played. Again. Probably by a previous offender (anybody
else remember "Valorie"?)

It's disgusting. Human nature wants to give people the benefit of a
doubt and and trust them. This kind of trolling only serves to erode
the instinct of kindness and promote cynical evil.

You get free tech support for one year with a brand new pc for one year from
purchase.
They will not charge you i would call back and ask to speak to some in the
tech support department and ask for a supervisor and explane what happend i
would not be suprized if you get your money back.


--
AL'S COMPUTERS
"Mathedman" wrote in message
...
On 12/13/2017 8:12 AM, philo wrote:
On 12/13/2017 8:03 AM, Mathedman wrote:
My wife , several days ago, purchased a new all-in -one
HP computer. The box had clearly not been opened before.
(we declined to buy, at a discount, one that had been
We took out the computer and to our dismay, iy didn't work!
Well, it turned on but did not recognize either the one
USB port nor the DVD slot.
Connected HP and to my surprise got an immediate response
--- explained the problem --- ws switched to a person who
would fix the computer. She opened a chat box so we could
"talk" in real time --- asked the problem and very quickly
she had fixed the USB and DVD access. Then, to my surprise
she asked if she could look through the computer. She had
it set up so I could see the computer's action as we chatted.
Soon she showed me nearly two dozen files on this "new"
computer and asked what they were. I had no idea od course
and she continued but explained that some of them were malware.
(This on an alleged "new" computer.
For $179 she agreed to completely clean the computer.
So, I paid $179 to rid a used (but sold as new) of malware.
What is my recourse HP ?




You got taken, If it really was HP that you contacted, you should file a
complaint.

More than likely it was nothing worse than tracking cookies that normal
browsing would have picked up.
NO! The HP support lady who cleaned it said some of it was malware!
(and, have you ever tried to contach HP ---not possible without payment!!!

On 14/12/2017 12:03, -= Hawk =- wrote:
Why are you telling me this?

Because he thinks that you are a pumpkin as well like the OP.

Why don't you tell him that you are highly intelligent using Windows 10
machine. This would satisfy him.




--
With over 600 million devices now running Windows 10, customer
satisfaction is higher than any previous version of windows.

On 14/12/2017 09:04, Andy wrote:
You get free tech support for one year with a brand new pc for one year from
purchase.
Does this also apply to someone who has stolen the machine from the store?

They will not charge you i would call back and ask to speak to some in the
tech support department and ask for a supervisor and explane what happend i
would not be suprized if you get your money back.


He has already done so. didn't you read his posts? What's wrong with
you. are you someone who needs to write something irrespective of what
has already gone before you?

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NNTP-Posting-Date: Thu, 14 Dec 2017 03:04:55 -0600
From: "Andy"
Newsgroups: alt.comp.os.windows-10
References:
Subject: HP Shipped Infected "new" computer!
Date: Thu, 14 Dec 2017 04:04:19 -0500
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With over 600 million devices now running Windows 10, customer
satisfaction is higher than any previous version of windows.

On Thu, 14 Dec 2017 13:36:25 +0000, Good Guy
wrote:

On 14/12/2017 09:04, Andy wrote:
You get free tech support for one year with a brand new pc for one year from
purchase.
Does this also apply to someone who has stolen the machine from the store?

Funny enough, it probably does.

On 12/13/2017 10:45 AM, Mr. Man-wai Chang wrote:
On 13/12/2017 10:03 PM, Mathedman wrote:
(This on an alleged "new" computer.
Â* For $179 she agreed to completely clean the computer.
Â* So, I paid $179 to rid a used (but sold as new) of malware.
Â* What is my recourse HP ?

You don't need to pay at all. Just download Windows ISO from Micro$oft
and do a clean install on the HP machine. Hardware drivers should be
available at HP's website by looking for the model number.

That's what I would do. You should download the network interface driver
first to avoid the possibility of having no internet access afterward.

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11 days until the winter celebration (Monday December 25, 2017 12:00:00
AM for 1 day).

Mark Lloyd
http://notstupid.us/

"As set forth by theologians, the idea of "God" is an argument that
assumes its own conclusions, and proves nothing." [Johann Most (c.
1890), popular anarchist speaker]

On 12/14/2017 9:49 AM, Mark Lloyd wrote:
On 12/13/2017 10:45 AM, Mr. Man-wai Chang wrote:
On 13/12/2017 10:03 PM, Mathedman wrote:
(This on an alleged "new" computer.
Â* For $179 she agreed to completely clean the computer.
Â* So, I paid $179 to rid a used (but sold as new) of malware.
Â* What is my recourse HP ?

You don't need to pay at all. Just download Windows ISO from Micro$oft
and do a clean install on the HP machine. Hardware drivers should be
available at HP's website by looking for the model number.

That's what I would do. You should download the network interface driver
first to avoid the possibility of having no internet access afterward.


Total Scam, he has done this before.
He is playing with you!!!

Rene

On 12/14/2017 10:49 AM, Mark Lloyd wrote:
On 12/13/2017 10:45 AM, Mr. Man-wai Chang wrote:
On 13/12/2017 10:03 PM, Mathedman wrote:
(This on an alleged "new" computer.
Â* For $179 she agreed to completely clean the computer.
Â* So, I paid $179 to rid a used (but sold as new) of malware.
Â* What is my recourse HP ?

You don't need to pay at all. Just download Windows ISO from Micro$oft
and do a clean install on the HP machine. Hardware drivers should be
available at HP's website by looking for the model number.

That's what I would do. You should download the network interface driver
first to avoid the possibility of having no internet access afterward.


We have now learned the OP is a troll so it's a moot point.

If I buy a brand new computer and there is a problem it's going back to
the place where I bought it from and exchanged.

Not my job to repair a brand new computer...and even if I had to I would
use the recovery partition. Especially if it's an HP which is really
simple to use.

Hawk your rude response was not asked for my reply contained accurate
information and spelling so what's your problem.?


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AL'S COMPUTERS
"-= Hawk =-" wrote in message
web.com...
On Thu, 14 Dec 2017 04:04:19 -0500, "Andy" scribbled:

You get free tech support for one year with a brand new pc for one year
from
purchase.
They will not charge you i would call back and ask to speak to some in the
tech support department and ask for a supervisor and explane what happend
i
would not be suprized if you get your money back.

I would not be 'suprized' (sic.) if you have to have someone tie your
shoes for you.
--
'What Profiteth It A Kingdom If The Oxen Be Deflated?'
Riddles II, v3
- T. Pratchett

He says he did but i suspect as others do he got taken by a scammer.
HP has never charged my or my clients for tech support with in the warrenty period.
I have even gotten them to eat costs on parts after it from time to time to keep the client happy


--
AL'S COMPUTERS
"Good Guy" wrote in message news On 14/12/2017 09:04, Andy wrote:

You get free tech support for one year with a brand new pc for one year from
purchase.Does this also apply to someone who has stolen the machine from the store?


They will not charge you i would call back and ask to speak to some in the
tech support department and ask for a supervisor and explane what happend i
would not be suprized if you get your money back.


He has already done so. didn't you read his posts? What's wrong with you. are you someone who needs to write something irrespective of what has already gone before you?


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NNTP-Posting-Date: Thu, 14 Dec 2017 03:04:55 -0600
From: "Andy"
Newsgroups: alt.comp.os.windows-10
References:
Subject: HP Shipped Infected "new" computer!
Date: Thu, 14 Dec 2017 04:04:19 -0500
Organization: AL'S COMPUTERS
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With over 600 million
devices now running Windows 10, customer satisfaction is
higher than any previous version of windows.