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#1
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USB Printing support?
I have an end user who has a docked laptop computer. He is connected via USB
to an HP printer. Although it prints documents, other things like the built-in software for picture editing and the scan functions bring error messages. After going to the properties of the printer and looking at the ports, the on checked is DOT something. Why is there no USB option as on other laptops here. I could add a port, but not sure about the configuration. My question......in the property pages of the printer\ under the ports tab, there are COM1, COM2, LPT1, etc. But no USB option. |
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#2
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USB Printing support?
The DOT port is normal. This seems to indicate that the device is for
printing. As for the rest, I would check for software update to see if the other software would work. "Bobby28" wrote in message ... I have an end user who has a docked laptop computer. He is connected via USB to an HP printer. Although it prints documents, other things like the built-in software for picture editing and the scan functions bring error messages. After going to the properties of the printer and looking at the ports, the on checked is DOT something. Why is there no USB option as on other laptops here. I could add a port, but not sure about the configuration. My question......in the property pages of the printer\ under the ports tab, there are COM1, COM2, LPT1, etc. But no USB option. |
#3
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USB Printing support?
"Bobby28" wrote
I have an end user who has a docked laptop computer. He is connected via USB to an HP printer. Although it prints documents, other things like the built-in software for picture editing and the scan functions bring error messages. After going to the properties of the printer and looking at the ports, the on checked is DOT something. Why is there no USB option as on other laptops here. I could add a port, but not sure about the configuration. Having wrassled with HP devices on my own (XP) machine, the first question that comes to mind is, did your end user install the HP software BEFORE he attached the HP device to his system? If he didn't, he's got to start all over again. -- Bob Kanyak's Doghouse http://www.kanyak.com |
#4
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USB Printing support?
Honestly, I think that is the problem. I am fairly new here and the IT guy
before me installed it, I don't think it was done correctly. It would be an easy fix I guess to uninstall it and add it back. The reason I posted because it seems to me that I have seen somewhere to add USB printing support, and I was curious to why there was no USB option in the properties\ports tab. "Opinicus" wrote: "Bobby28" wrote I have an end user who has a docked laptop computer. He is connected via USB to an HP printer. Although it prints documents, other things like the built-in software for picture editing and the scan functions bring error messages. After going to the properties of the printer and looking at the ports, the on checked is DOT something. Why is there no USB option as on other laptops here. I could add a port, but not sure about the configuration. Having wrassled with HP devices on my own (XP) machine, the first question that comes to mind is, did your end user install the HP software BEFORE he attached the HP device to his system? If he didn't, he's got to start all over again. -- Bob Kanyak's Doghouse http://www.kanyak.com |
#5
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USB Printing support?
I have an end user who has a docked laptop computer. He is connected via USB to an HP printer. Although it prints documents, other things like the built-in software for picture editing and the scan functions bring error messages. After going to the properties of the printer and looking at the ports, the on checked is DOT something. Why is there no USB option as on other laptops here. I could add a port, but not sure about the configuration. "Bobby28" wrote Having wrassled with HP devices on my own (XP) machine, the first question that comes to mind is, did your end user install the HP software BEFORE he attached the HP device to his system? If he didn't, he's got to start all over again. -- Bob Kanyak's Doghouse http://www.kanyak.com "Bobby28" wrote in message ... Honestly, I think that is the problem. I am fairly new here and the IT guy before me installed it, I don't think it was done correctly. It would be an easy fix I guess to uninstall it and add it back. The reason I posted because it seems to me that I have seen somewhere to add USB printing support, and I was curious to why there was no USB option in the properties\ports tab. There are two items that will mess up my HP psc. a) install the device before the software. b) If java is on the PC before the software install. |
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