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#1
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Windows XP SP 2 Operating System Freeze
My machine is running well except for this problem. When playing media (DVD,
CD, Windows Media Player, Real Audio) the operating system freezes. Display looks normal but no mouse, no CNTL/ALT/DEL response only RESET button will reboot machine. I install all windows updates as quickly as I am notified and somewhere along the line this problem started. Nothing is written to the event logs. I tried starting Windows in debug mode, and regenerated the error, but the debugging messages did not write to the event log. Perhaps someone can tell me where they get written to. I like to watch webcasts so this problem is very annoying. It started about 6 months ago. I was hoping new updates would replace the file with the problem but so far no luck. Does anyone have any idea what might be happening or how to access the debug log to see the last thing that was loaded. I don't even get a blue screen to give a hint. Thank you for your help. Brian |
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#2
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Windows XP SP 2 Operating System Freeze
Most likely the problem(s) are from running WMP & Real on the same OS,
thiers a conflict between the two.Try removing real & run WMP,also,in WMP open tools,options,file types,chk all.... "Brian Morris" wrote: My machine is running well except for this problem. When playing media (DVD, CD, Windows Media Player, Real Audio) the operating system freezes. Display looks normal but no mouse, no CNTL/ALT/DEL response only RESET button will reboot machine. I install all windows updates as quickly as I am notified and somewhere along the line this problem started. Nothing is written to the event logs. I tried starting Windows in debug mode, and regenerated the error, but the debugging messages did not write to the event log. Perhaps someone can tell me where they get written to. I like to watch webcasts so this problem is very annoying. It started about 6 months ago. I was hoping new updates would replace the file with the problem but so far no luck. Does anyone have any idea what might be happening or how to access the debug log to see the last thing that was loaded. I don't even get a blue screen to give a hint. Thank you for your help. Brian |
#3
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Windows XP SP 2 Operating System Freeze
Thank you Andrew. I ran without Real Player installed and had the same
problem. I tried downloading WMP 11 Beta 2. It wouldn't install (some missing component - asked me to download again - same problem second time). I tried playing a DVD using PowerDVD. It played for about 45 minutes but then the freeze happened again. Usually it freezes in less than 5 minutes if not immediately. Thank you for the suggestion but I don't think a conflict with the real player is the issue. Since this time I didn't use Real or WMP. Brian "Andrew E." wrote: Most likely the problem(s) are from running WMP & Real on the same OS, thiers a conflict between the two.Try removing real & run WMP,also,in WMP open tools,options,file types,chk all.... |
#4
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Windows XP SP 2 Operating System Freeze
Brian Morris wrote:
Thank you Andrew. I ran without Real Player installed and had the same problem. I tried downloading WMP 11 Beta 2. It wouldn't install (some missing component - asked me to download again - same problem second time). I tried playing a DVD using PowerDVD. It played for about 45 minutes but then the freeze happened again. Usually it freezes in less than 5 minutes if not immediately. Thank you for the suggestion but I don't think a conflict with the real player is the issue. Since this time I didn't use Real or WMP. Brian "Andrew E." wrote: Most likely the problem(s) are from running WMP & Real on the same OS, there's a conflict between the two. Try removing real & run WMP. Also, in WMP open tools, options, file types, chk all.... You might run DXDiag. Couldn't hoit! -- Joe =o) |
#5
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Windows XP SP 2 Operating System Freeze
Thank you Joe. Could you elaborate on DXDiag? Is this a command prompt?
Does it produce a log file and if so where? Does it write to the event log? I'll try to see if I can find this program tonight when I get home. Thank you. Brian "Joe Wright" wrote: Brian Morris wrote: Thank you Andrew. I ran without Real Player installed and had the same problem. I tried downloading WMP 11 Beta 2. It wouldn't install (some missing component - asked me to download again - same problem second time). I tried playing a DVD using PowerDVD. It played for about 45 minutes but then the freeze happened again. Usually it freezes in less than 5 minutes if not immediately. Thank you for the suggestion but I don't think a conflict with the real player is the issue. Since this time I didn't use Real or WMP. Brian "Andrew E." wrote: Most likely the problem(s) are from running WMP & Real on the same OS, there's a conflict between the two. Try removing real & run WMP. Also, in WMP open tools, options, file types, chk all.... You might run DXDiag. Couldn't hoit! -- Joe =o) |
#6
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Windows XP SP 2 Operating System Freeze
Brian Morris wrote:
Thank you Joe. Could you elaborate on DXDiag? Is this a command prompt? Does it produce a log file and if so where? Does it write to the event log? I'll try to see if I can find this program tonight when I get home. Thank you. Brian "Joe Wright" wrote: Brian Morris wrote: Thank you Andrew. I ran without Real Player installed and had the same problem. I tried downloading WMP 11 Beta 2. It wouldn't install (some missing component - asked me to download again - same problem second time). I tried playing a DVD using PowerDVD. It played for about 45 minutes but then the freeze happened again. Usually it freezes in less than 5 minutes if not immediately. Thank you for the suggestion but I don't think a conflict with the real player is the issue. Since this time I didn't use Real or WMP. Brian "Andrew E." wrote: Most likely the problem(s) are from running WMP & Real on the same OS, there's a conflict between the two. Try removing real & run WMP. Also, in WMP open tools, options, file types, chk all.... You might run DXDiag. Couldn't hoit! The program is self contained and besides testing drivers and the like, gives you some tests to perform, such as the graphics accelerator, sound acceleration, etc.. You can start it by typing the filename into the Run pane. I just tried it, simply because I hadn't tried it yet on this XP system.. This was the result: Error caused by a device driver Thank you for sending an error report to Microsoft. Error report summary Error type : Windows stop error (A message appears on a blue screen with error code information) Solution available? : No (see Next steps) What does this error mean? : Windows has encountered an error from which it cannot recover and needs to restart Cause : Unknown device driver Computer symptoms : A message appears on a blue screen with error code information (for example: e.g. 0x0000001E, KMODE_EXCEPTION_NOT_HANDLED) Additional steps for you to take : Important: Please continue to send error reports so analysts at Microsoft can study and try to correct the problem as quickly as possible Information about this error You received this message because a device driver installed on your computer caused the Windows operating system to stop unexpectedly. This type of error is referred to as a "stop error." A stop error requires you to restart your computer. Next steps We have analyzed your error report and at this time are unable to determine the exact cause of the error. However, Microsoft will continue to analyze this error report to try to determine the specific cause of the error. If we are able to find the cause and correct it, and you encounter the same problem, you will receive an updated response that includes instructions for resolving the problem. So, forewarned is forearmed. Shut off anything you don't want to keep before trying this diagnostics program. I have absolutely no problem with my graphics, sound, etc., yet I got this crash! -- Joe =o) |
#7
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Windows XP SP 2 Operating System Freeze
Hi Joe!
I ran the dxdiag and almost all the tests and it didn't find any errors. I'm playing the movie again using PowerDVD. I expect it will freeze at some point. Thank you for your suggestion. Brian "Joe Wright" wrote: Brian Morris wrote: Thank you Joe. Could you elaborate on DXDiag? Is this a command prompt? Does it produce a log file and if so where? Does it write to the event log? I'll try to see if I can find this program tonight when I get home. Thank you. Brian "Joe Wright" wrote: Brian Morris wrote: Thank you Andrew. I ran without Real Player installed and had the same problem. I tried downloading WMP 11 Beta 2. It wouldn't install (some missing component - asked me to download again - same problem second time). I tried playing a DVD using PowerDVD. It played for about 45 minutes but then the freeze happened again. Usually it freezes in less than 5 minutes if not immediately. Thank you for the suggestion but I don't think a conflict with the real player is the issue. Since this time I didn't use Real or WMP. Brian "Andrew E." wrote: Most likely the problem(s) are from running WMP & Real on the same OS, there's a conflict between the two. Try removing real & run WMP. Also, in WMP open tools, options, file types, chk all.... You might run DXDiag. Couldn't hoit! The program is self contained and besides testing drivers and the like, gives you some tests to perform, such as the graphics accelerator, sound acceleration, etc.. You can start it by typing the filename into the Run pane. I just tried it, simply because I hadn't tried it yet on this XP system.. This was the result: Error caused by a device driver Thank you for sending an error report to Microsoft. Error report summary Error type : Windows stop error (A message appears on a blue screen with error code information) Solution available? : No (see Next steps) What does this error mean? : Windows has encountered an error from which it cannot recover and needs to restart Cause : Unknown device driver Computer symptoms : A message appears on a blue screen with error code information (for example: e.g. 0x0000001E, KMODE_EXCEPTION_NOT_HANDLED) Additional steps for you to take : Important: Please continue to send error reports so analysts at Microsoft can study and try to correct the problem as quickly as possible Information about this error You received this message because a device driver installed on your computer caused the Windows operating system to stop unexpectedly. This type of error is referred to as a "stop error." A stop error requires you to restart your computer. Next steps We have analyzed your error report and at this time are unable to determine the exact cause of the error. However, Microsoft will continue to analyze this error report to try to determine the specific cause of the error. If we are able to find the cause and correct it, and you encounter the same problem, you will receive an updated response that includes instructions for resolving the problem. So, forewarned is forearmed. Shut off anything you don't want to keep before trying this diagnostics program. I have absolutely no problem with my graphics, sound, etc., yet I got this crash! -- Joe =o) |
#8
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Windows XP SP 2 Operating System Freeze
MORE INFORMATION
My hard disk crashed which forced a fresh install of everything. I installed windows 2003 Server SP1 instead of Win XP SP2 and downloaded Windows Media Player 9. I had the same problem except Win2003Server SP1 didn't crash when the Media Player failed. Unfortunately Media Player 9 froze playing a DVD movie. I guess its time to get out the old VHS player from the basement. Sigh! "Brian Morris" wrote: My machine is running well except for this problem. When playing media (DVD, CD, Windows Media Player, Real Audio) the operating system freezes. Display looks normal but no mouse, no CNTL/ALT/DEL response only RESET button will reboot machine. I install all windows updates as quickly as I am notified and somewhere along the line this problem started. Nothing is written to the event logs. I tried starting Windows in debug mode, and regenerated the error, but the debugging messages did not write to the event log. Perhaps someone can tell me where they get written to. I like to watch webcasts so this problem is very annoying. It started about 6 months ago. I was hoping new updates would replace the file with the problem but so far no luck. Does anyone have any idea what might be happening or how to access the debug log to see the last thing that was loaded. I don't even get a blue screen to give a hint. Thank you for your help. Brian |
#9
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Windows XP SP 2 Operating System Freeze
Brian,
Did you get this problem fixed? I'm having the same problem. Just did an XP Home SP2 upgrade to an ME system. Now the system freezes when I play media, be it streaming from the web (pandora.com), from a file, or from the CD. Other than that the system is running fine. I'm hoping I just need more RAM, and have ordered more. I'm also going to add a HDD so I can expand the swap file. You never mentioned your system specs so I was wondering if you looked at memory. Figured I might as well ask while I'm waiting for my order to come in Joe B Brian Morris wrote: MORE INFORMATION My hard disk crashed which forced a fresh install of everything. I installed windows 2003 Server SP1 instead of Win XP SP2 and downloaded Windows Media Player 9. I had the same problem except Win2003Server SP1 didn't crash when the Media Player failed. Unfortunately Media Player 9 froze playing a DVD movie. I guess its time to get out the old VHS player from the basement. Sigh! "Brian Morris" wrote: My machine is running well except for this problem. When playing media (DVD, CD, Windows Media Player, Real Audio) the operating system freezes. Display looks normal but no mouse, no CNTL/ALT/DEL response only RESET button will reboot machine. I install all windows updates as quickly as I am notified and somewhere along the line this problem started. Nothing is written to the event logs. I tried starting Windows in debug mode, and regenerated the error, but the debugging messages did not write to the event log. Perhaps someone can tell me where they get written to. I like to watch webcasts so this problem is very annoying. It started about 6 months ago. I was hoping new updates would replace the file with the problem but so far no luck. Does anyone have any idea what might be happening or how to access the debug log to see the last thing that was loaded. I don't even get a blue screen to give a hint. Thank you for your help. Brian |
#10
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Windows XP SP 2 Operating System Freeze
I had given up on this, but I just recently upgraded my memory from 512mb to
2 GB, so perhaps I should try again. I'll let you know what happens. "Joe_B" wrote: Brian, Did you get this problem fixed? I'm having the same problem. Just did an XP Home SP2 upgrade to an ME system. Now the system freezes when I play media, be it streaming from the web (pandora.com), from a file, or from the CD. Other than that the system is running fine. I'm hoping I just need more RAM, and have ordered more. I'm also going to add a HDD so I can expand the swap file. You never mentioned your system specs so I was wondering if you looked at memory. Figured I might as well ask while I'm waiting for my order to come in Joe B Brian Morris wrote: MORE INFORMATION My hard disk crashed which forced a fresh install of everything. I installed windows 2003 Server SP1 instead of Win XP SP2 and downloaded Windows Media Player 9. I had the same problem except Win2003Server SP1 didn't crash when the Media Player failed. Unfortunately Media Player 9 froze playing a DVD movie. I guess its time to get out the old VHS player from the basement. Sigh! "Brian Morris" wrote: My machine is running well except for this problem. When playing media (DVD, CD, Windows Media Player, Real Audio) the operating system freezes. Display looks normal but no mouse, no CNTL/ALT/DEL response only RESET button will reboot machine. I install all windows updates as quickly as I am notified and somewhere along the line this problem started. Nothing is written to the event logs. I tried starting Windows in debug mode, and regenerated the error, but the debugging messages did not write to the event log. Perhaps someone can tell me where they get written to. I like to watch webcasts so this problem is very annoying. It started about 6 months ago. I was hoping new updates would replace the file with the problem but so far no luck. Does anyone have any idea what might be happening or how to access the debug log to see the last thing that was loaded. I don't even get a blue screen to give a hint. Thank you for your help. Brian |
#11
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Windows XP SP 2 Operating System Freeze
Thanks, and good luck!
Brian Morris wrote: I had given up on this, but I just recently upgraded my memory from 512mb to 2 GB, so perhaps I should try again. I'll let you know what happens. "Joe_B" wrote: Brian, Did you get this problem fixed? I'm having the same problem. Just did an XP Home SP2 upgrade to an ME system. Now the system freezes when I play media, be it streaming from the web (pandora.com), from a file, or from the CD. Other than that the system is running fine. I'm hoping I just need more RAM, and have ordered more. I'm also going to add a HDD so I can expand the swap file. You never mentioned your system specs so I was wondering if you looked at memory. Figured I might as well ask while I'm waiting for my order to come in Joe B Brian Morris wrote: MORE INFORMATION My hard disk crashed which forced a fresh install of everything. I installed windows 2003 Server SP1 instead of Win XP SP2 and downloaded Windows Media Player 9. I had the same problem except Win2003Server SP1 didn't crash when the Media Player failed. Unfortunately Media Player 9 froze playing a DVD movie. I guess its time to get out the old VHS player from the basement. Sigh! "Brian Morris" wrote: My machine is running well except for this problem. When playing media (DVD, CD, Windows Media Player, Real Audio) the operating system freezes. Display looks normal but no mouse, no CNTL/ALT/DEL response only RESET button will reboot machine. I install all windows updates as quickly as I am notified and somewhere along the line this problem started. Nothing is written to the event logs. I tried starting Windows in debug mode, and regenerated the error, but the debugging messages did not write to the event log. Perhaps someone can tell me where they get written to. I like to watch webcasts so this problem is very annoying. It started about 6 months ago. I was hoping new updates would replace the file with the problem but so far no luck. Does anyone have any idea what might be happening or how to access the debug log to see the last thing that was loaded. I don't even get a blue screen to give a hint. Thank you for your help. Brian |
#12
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Windows XP SP 2 Operating System Freeze
Well, the RAM came in, the new HDD slave was installed, and the paging
file was tweaked. Still can't play music. All hardware drivers are current, BIOS is current, and mobo is current. Gotta figure the sound card. If that doesn't work I'll attach a rope to the computer and call it an anchor. Joe_B wrote: Thanks, and good luck! Brian Morris wrote: I had given up on this, but I just recently upgraded my memory from 512mb to 2 GB, so perhaps I should try again. I'll let you know what happens. "Joe_B" wrote: ~snip~ |
#13
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Windows XP SP 2 Operating System Freeze
I'm up and working fine
Brian Morris wrote: MORE INFORMATION My hard disk crashed which forced a fresh install of everything. I installed windows 2003 Server SP1 instead of Win XP SP2 and downloaded Windows Media Player 9. I had the same problem except Win2003Server SP1 didn't crash when the Media Player failed. Unfortunately Media Player 9 froze playing a DVD movie. I guess its time to get out the old VHS player from the basement. Sigh! "Brian Morris" wrote: My machine is running well except for this problem. When playing media (DVD, CD, Windows Media Player, Real Audio) the operating system freezes. Display looks normal but no mouse, no CNTL/ALT/DEL response only RESET button will reboot machine. I install all windows updates as quickly as I am notified and somewhere along the line this problem started. Nothing is written to the event logs. I tried starting Windows in debug mode, and regenerated the error, but the debugging messages did not write to the event log. Perhaps someone can tell me where they get written to. I like to watch webcasts so this problem is very annoying. It started about 6 months ago. I was hoping new updates would replace the file with the problem but so far no luck. Does anyone have any idea what might be happening or how to access the debug log to see the last thing that was loaded. I don't even get a blue screen to give a hint. Thank you for your help. Brian |
#14
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Windows XP SP 2 Operating System Freeze
I'm sorry it took so long to get back to you but I haven't had much time
lately. I did play a DVD movie on the machine that was hanging but now with lots more memory and it worked this time. When I rebuilt the machine I put Windows 2003 Server on it. So I don't know if it is the fact I switched operating systems or the extra memory or both. I see you made some responses to my last post but my email never notified me that there was a response waiting. I guess I forgot to check the "notify me of replies" Sorry for the long wait. It looks like you did solve your problem. What did you do? Brian "Brian Morris" wrote: I had given up on this, but I just recently upgraded my memory from 512mb to 2 GB, so perhaps I should try again. I'll let you know what happens. "Joe_B" wrote: Brian, Did you get this problem fixed? I'm having the same problem. Just did an XP Home SP2 upgrade to an ME system. Now the system freezes when I play media, be it streaming from the web (pandora.com), from a file, or from the CD. Other than that the system is running fine. I'm hoping I just need more RAM, and have ordered more. I'm also going to add a HDD so I can expand the swap file. You never mentioned your system specs so I was wondering if you looked at memory. Figured I might as well ask while I'm waiting for my order to come in Joe B Brian Morris wrote: MORE INFORMATION My hard disk crashed which forced a fresh install of everything. I installed windows 2003 Server SP1 instead of Win XP SP2 and downloaded Windows Media Player 9. I had the same problem except Win2003Server SP1 didn't crash when the Media Player failed. Unfortunately Media Player 9 froze playing a DVD movie. I guess its time to get out the old VHS player from the basement. Sigh! "Brian Morris" wrote: My machine is running well except for this problem. When playing media (DVD, CD, Windows Media Player, Real Audio) the operating system freezes. Display looks normal but no mouse, no CNTL/ALT/DEL response only RESET button will reboot machine. I install all windows updates as quickly as I am notified and somewhere along the line this problem started. Nothing is written to the event logs. I tried starting Windows in debug mode, and regenerated the error, but the debugging messages did not write to the event log. Perhaps someone can tell me where they get written to. I like to watch webcasts so this problem is very annoying. It started about 6 months ago. I was hoping new updates would replace the file with the problem but so far no luck. Does anyone have any idea what might be happening or how to access the debug log to see the last thing that was loaded. I don't even get a blue screen to give a hint. Thank you for your help. Brian |
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