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#1
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slow pc boot up after reinstall
Hi,
I have a HP tower with XP home. It was attacked by viruses and malware. I cleaned it and it still ran slow. I did a complete reinstall with the HP repair software and it ran fine. Then I did the updates and it ran fine. I loaded the data, music, and pictures after I scanned them for virus and they where clean. The PC boots real slow but when all programs are loaded runs fine. I ran antivus and malware program snad they came out clean. I did defrag and scan disk still runs slow. disk clean up and still runs slow. It had 256 memory so I increased it to 256 +512 and it still runs slow. I went into msconfig and the only programs and processes running are the HP ones and the AVG antivirus program. The slowness seems to happen after the XP splash screen and when it says " Windows is starting up" Thanks, John |
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#2
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slow pc boot up after reinstall
What you done about updating third party drivers?
What errors appear in Event Viewer? Please post copies of all Error and Warning Reports appearing in the System and Application logs in Event Viewer relating to the last boot in normal mode . No Information Reports or Duplicates please. Indicate which also appear in a previous boot. You can access Event Viewer by selecting Start, Control Panel, Administrative Tools, and Event Viewer. When researching the meaning of the error, information regarding Event ID, Source and Description are important. A tip for posting copies of Error Reports! Run Event Viewer and double click on the error you want to copy. In the window, which appears is a button resembling two pages. Click the button and close Event Viewer.Now start your message (email) and do a paste into the body of the message. Make sure this is the first paste after exiting from Event Viewer. -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ traumajohn wrote: Hi, I have a HP tower with XP home. It was attacked by viruses and malware. I cleaned it and it still ran slow. I did a complete reinstall with the HP repair software and it ran fine. Then I did the updates and it ran fine. I loaded the data, music, and pictures after I scanned them for virus and they where clean. The PC boots real slow but when all programs are loaded runs fine. I ran antivus and malware program snad they came out clean. I did defrag and scan disk still runs slow. disk clean up and still runs slow. It had 256 memory so I increased it to 256 +512 and it still runs slow. I went into msconfig and the only programs and processes running are the HP ones and the AVG antivirus program. The slowness seems to happen after the XP splash screen and when it says " Windows is starting up" Thanks, John |
#3
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slow pc boot up after reinstall
Hi Gerry,
Thanks for the fast response. I did a reinstall from the HP reinstall ghost on the D drive and thought the third party drivers would have been installed. I will go to HP site tonight and double check. I will also check event viewer and post after I check it. Thanks again, John "Gerry" wrote: What you done about updating third party drivers? What errors appear in Event Viewer? Please post copies of all Error and Warning Reports appearing in the System and Application logs in Event Viewer relating to the last boot in normal mode . No Information Reports or Duplicates please. Indicate which also appear in a previous boot. You can access Event Viewer by selecting Start, Control Panel, Administrative Tools, and Event Viewer. When researching the meaning of the error, information regarding Event ID, Source and Description are important. A tip for posting copies of Error Reports! Run Event Viewer and double click on the error you want to copy. In the window, which appears is a button resembling two pages. Click the button and close Event Viewer.Now start your message (email) and do a paste into the body of the message. Make sure this is the first paste after exiting from Event Viewer. -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ traumajohn wrote: Hi, I have a HP tower with XP home. It was attacked by viruses and malware. I cleaned it and it still ran slow. I did a complete reinstall with the HP repair software and it ran fine. Then I did the updates and it ran fine. I loaded the data, music, and pictures after I scanned them for virus and they where clean. The PC boots real slow but when all programs are loaded runs fine. I ran antivus and malware program snad they came out clean. I did defrag and scan disk still runs slow. disk clean up and still runs slow. It had 256 memory so I increased it to 256 +512 and it still runs slow. I went into msconfig and the only programs and processes running are the HP ones and the AVG antivirus program. The slowness seems to happen after the XP splash screen and when it says " Windows is starting up" Thanks, John |
#4
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slow pc boot up after reinstall
"traumajohn" wrote in message
... Hi, I have a HP tower with XP home. It was attacked by viruses and malware. I cleaned it and it still ran slow. I did a complete reinstall with the HP repair software and it ran fine. Then I did the updates and it ran fine. I loaded the data, music, and pictures after I scanned them for virus and they where clean. The PC boots real slow but when all programs are loaded runs fine. I ran antivus and malware program snad they came out clean. I did defrag and scan disk still runs slow. disk clean up and still runs slow. It had 256 memory so I increased it to 256 +512 and it still runs slow. I went into msconfig and the only programs and processes running are the HP ones and the AVG antivirus program. The slowness seems to happen after the XP splash screen and when it says " Windows is starting up" Right-click My Computer | Manage | Device Manager Double-click IDE ATA/ATAPI controllers Double-click Primary IDE Channel Click Advanced Settings tab What is the Current Transfer Mode? |
#5
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slow pc boot up after reinstall
Okay. I went to the HP site and reinstalled all drivers and it still boots
slow. It works fine when it finally loads. Below are the error codes from all the sections from the last boot in normal mode. Event Type: Failure Audit Event Source: Security Event Category: Policy Change Event ID: 615 Date: 7/16/2008 Time: 9:48:15 PM User: NT AUTHORITY\NETWORK SERVICE Computer: YOUR-XHTR8HVC4P Description: IPSec Services: IPSec Services failed to get the complete list of network interfaces on the machine. This can be a potential security hazard to the machine since some of the network interfaces may not get the protection as desired by the applied IPSec filters. Please run IPSec monitor snap-in to further diagnose the problem. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. The ipsec error occured 3 times during the last 3 boot ups. Event Type: Error Event Source: Service Control Manager Event Category: None Event ID: 7000 Date: 7/16/2008 Time: 9:55:37 PM User: N/A Computer: YOUR-XHTR8HVC4P Description: The mrtRate service failed to start due to the following error: The system cannot find the file specified. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. The mrtRate service error occured 2 times during the last 3 boot ups. Thanks, John "Gerry" wrote: What you done about updating third party drivers? What errors appear in Event Viewer? Please post copies of all Error and Warning Reports appearing in the System and Application logs in Event Viewer relating to the last boot in normal mode . No Information Reports or Duplicates please. Indicate which also appear in a previous boot. You can access Event Viewer by selecting Start, Control Panel, Administrative Tools, and Event Viewer. When researching the meaning of the error, information regarding Event ID, Source and Description are important. A tip for posting copies of Error Reports! Run Event Viewer and double click on the error you want to copy. In the window, which appears is a button resembling two pages. Click the button and close Event Viewer.Now start your message (email) and do a paste into the body of the message. Make sure this is the first paste after exiting from Event Viewer. -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ traumajohn wrote: Hi, I have a HP tower with XP home. It was attacked by viruses and malware. I cleaned it and it still ran slow. I did a complete reinstall with the HP repair software and it ran fine. Then I did the updates and it ran fine. I loaded the data, music, and pictures after I scanned them for virus and they where clean. The PC boots real slow but when all programs are loaded runs fine. I ran antivus and malware program snad they came out clean. I did defrag and scan disk still runs slow. disk clean up and still runs slow. It had 256 memory so I increased it to 256 +512 and it still runs slow. I went into msconfig and the only programs and processes running are the HP ones and the AVG antivirus program. The slowness seems to happen after the XP splash screen and when it says " Windows is starting up" Thanks, John |
#6
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slow pc boot up after reinstall
Ultra DMA mode 5.
John "Daave" wrote: "traumajohn" wrote in message ... Hi, I have a HP tower with XP home. It was attacked by viruses and malware. I cleaned it and it still ran slow. I did a complete reinstall with the HP repair software and it ran fine. Then I did the updates and it ran fine. I loaded the data, music, and pictures after I scanned them for virus and they where clean. The PC boots real slow but when all programs are loaded runs fine. I ran antivus and malware program snad they came out clean. I did defrag and scan disk still runs slow. disk clean up and still runs slow. It had 256 memory so I increased it to 256 +512 and it still runs slow. I went into msconfig and the only programs and processes running are the HP ones and the AVG antivirus program. The slowness seems to happen after the XP splash screen and when it says " Windows is starting up" Right-click My Computer | Manage | Device Manager Double-click IDE ATA/ATAPI controllers Double-click Primary IDE Channel Click Advanced Settings tab What is the Current Transfer Mode? |
#7
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slow pc boot up after reinstall
John
I have researched the second of your two errors. When booting the system is looking for mrtrate.sys which, if present, is normally located in c:\windows\system32\drivers. It is either not there or if it is there it is corrupted. The file seems to come with Quicken or Quickbooks and is used by the programme to access a remote service through Dial-Up Networking. You will note that the first error report refers to Network Services so the errors are related. Have you previously used and subsequently uninstalled a Quicken or Quickbooks product as it is quite common to find that a registry start-up item is not removed as it should be when the programme is uninstalled? The solution is normally to disable or remove the redundant registry entry and the best way to do this is to use Autoruns (freeware). http://www.microsoft.com/technet/sys.../Autoruns.mspx With Autoruns you can uncheck an item, which disables it from starting, or you can can right click an item and then delete it. If you uncheck you can recheck to re-enable the item. It is a much safer approach than editing the Registry. Another useful feature of the programme is that you can right click an item and select Search Online to get information about the item selected. With Autoruns running open the Everything tab and select File, Find and type"mrtrate.sys" without the quotes and you should find the entry. Disable the entry and exit. Restart your computer and see whether the time taken to boot is less and whether the Error Report is no longer being generated. -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ traumajohn wrote: Okay. I went to the HP site and reinstalled all drivers and it still boots slow. It works fine when it finally loads. Below are the error codes from all the sections from the last boot in normal mode. Event Type: Failure Audit Event Source: Security Event Category: Policy Change Event ID: 615 Date: 7/16/2008 Time: 9:48:15 PM User: NT AUTHORITY\NETWORK SERVICE Computer: YOUR-XHTR8HVC4P Description: IPSec Services: IPSec Services failed to get the complete list of network interfaces on the machine. This can be a potential security hazard to the machine since some of the network interfaces may not get the protection as desired by the applied IPSec filters. Please run IPSec monitor snap-in to further diagnose the problem. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. The ipsec error occured 3 times during the last 3 boot ups. Event Type: Error Event Source: Service Control Manager Event Category: None Event ID: 7000 Date: 7/16/2008 Time: 9:55:37 PM User: N/A Computer: YOUR-XHTR8HVC4P Description: The mrtRate service failed to start due to the following error: The system cannot find the file specified. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. The mrtRate service error occured 2 times during the last 3 boot ups. Thanks, John "Gerry" wrote: What you done about updating third party drivers? What errors appear in Event Viewer? Please post copies of all Error and Warning Reports appearing in the System and Application logs in Event Viewer relating to the last boot in normal mode . No Information Reports or Duplicates please. Indicate which also appear in a previous boot. You can access Event Viewer by selecting Start, Control Panel, Administrative Tools, and Event Viewer. When researching the meaning of the error, information regarding Event ID, Source and Description are important. A tip for posting copies of Error Reports! Run Event Viewer and double click on the error you want to copy. In the window, which appears is a button resembling two pages. Click the button and close Event Viewer.Now start your message (email) and do a paste into the body of the message. Make sure this is the first paste after exiting from Event Viewer. -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ traumajohn wrote: Hi, I have a HP tower with XP home. It was attacked by viruses and malware. I cleaned it and it still ran slow. I did a complete reinstall with the HP repair software and it ran fine. Then I did the updates and it ran fine. I loaded the data, music, and pictures after I scanned them for virus and they where clean. The PC boots real slow but when all programs are loaded runs fine. I ran antivus and malware program snad they came out clean. I did defrag and scan disk still runs slow. disk clean up and still runs slow. It had 256 memory so I increased it to 256 +512 and it still runs slow. I went into msconfig and the only programs and processes running are the HP ones and the AVG antivirus program. The slowness seems to happen after the XP splash screen and when it says " Windows is starting up" Thanks, John |
#8
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slow pc boot up after reinstall
Hi Gerry,
I did the autoruns and unchecked the item but it still takes 2min 20seconds to boot all the way into windows and be ready to use. I still get this error in the events window.. Event Type: Warning Event Source: Dhcp Event Category: None Event ID: 1003 Date: 7/17/2008 Time: 6:17:26 AM User: N/A Computer: YOUR-XHTR8HVC4P Description: Your computer was not able to renew its address from the network (from the DHCP Server) for the Network Card with network address 00402B7064C4. The following error occurred: The operation was canceled by the user. . Your computer will continue to try and obtain an address on its own from the network address (DHCP) server. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: c7 04 00 00 Ç... Thanks, JOhn "Gerry" wrote: John I have researched the second of your two errors. When booting the system is looking for mrtrate.sys which, if present, is normally located in c:\windows\system32\drivers. It is either not there or if it is there it is corrupted. The file seems to come with Quicken or Quickbooks and is used by the programme to access a remote service through Dial-Up Networking. You will note that the first error report refers to Network Services so the errors are related. Have you previously used and subsequently uninstalled a Quicken or Quickbooks product as it is quite common to find that a registry start-up item is not removed as it should be when the programme is uninstalled? The solution is normally to disable or remove the redundant registry entry and the best way to do this is to use Autoruns (freeware). http://www.microsoft.com/technet/sys.../Autoruns.mspx With Autoruns you can uncheck an item, which disables it from starting, or you can can right click an item and then delete it. If you uncheck you can recheck to re-enable the item. It is a much safer approach than editing the Registry. Another useful feature of the programme is that you can right click an item and select Search Online to get information about the item selected. With Autoruns running open the Everything tab and select File, Find and type"mrtrate.sys" without the quotes and you should find the entry. Disable the entry and exit. Restart your computer and see whether the time taken to boot is less and whether the Error Report is no longer being generated. -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ traumajohn wrote: Okay. I went to the HP site and reinstalled all drivers and it still boots slow. It works fine when it finally loads. Below are the error codes from all the sections from the last boot in normal mode. Event Type: Failure Audit Event Source: Security Event Category: Policy Change Event ID: 615 Date: 7/16/2008 Time: 9:48:15 PM User: NT AUTHORITY\NETWORK SERVICE Computer: YOUR-XHTR8HVC4P Description: IPSec Services: IPSec Services failed to get the complete list of network interfaces on the machine. This can be a potential security hazard to the machine since some of the network interfaces may not get the protection as desired by the applied IPSec filters. Please run IPSec monitor snap-in to further diagnose the problem. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. The ipsec error occured 3 times during the last 3 boot ups. Event Type: Error Event Source: Service Control Manager Event Category: None Event ID: 7000 Date: 7/16/2008 Time: 9:55:37 PM User: N/A Computer: YOUR-XHTR8HVC4P Description: The mrtRate service failed to start due to the following error: The system cannot find the file specified. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. The mrtRate service error occured 2 times during the last 3 boot ups. Thanks, John "Gerry" wrote: What you done about updating third party drivers? What errors appear in Event Viewer? Please post copies of all Error and Warning Reports appearing in the System and Application logs in Event Viewer relating to the last boot in normal mode . No Information Reports or Duplicates please. Indicate which also appear in a previous boot. You can access Event Viewer by selecting Start, Control Panel, Administrative Tools, and Event Viewer. When researching the meaning of the error, information regarding Event ID, Source and Description are important. A tip for posting copies of Error Reports! Run Event Viewer and double click on the error you want to copy. In the window, which appears is a button resembling two pages. Click the button and close Event Viewer.Now start your message (email) and do a paste into the body of the message. Make sure this is the first paste after exiting from Event Viewer. -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ traumajohn wrote: Hi, I have a HP tower with XP home. It was attacked by viruses and malware. I cleaned it and it still ran slow. I did a complete reinstall with the HP repair software and it ran fine. Then I did the updates and it ran fine. I loaded the data, music, and pictures after I scanned them for virus and they where clean. The PC boots real slow but when all programs are loaded runs fine. I ran antivus and malware program snad they came out clean. I did defrag and scan disk still runs slow. disk clean up and still runs slow. It had 256 memory so I increased it to 256 +512 and it still runs slow. I went into msconfig and the only programs and processes running are the HP ones and the AVG antivirus program. The slowness seems to happen after the XP splash screen and when it says " Windows is starting up" Thanks, John |
#9
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slow pc boot up after reinstall
That's the correct setting. Seems like Gerry is covering other
possibilities. traumajohn wrote: Ultra DMA mode 5. John "Daave" wrote: "traumajohn" wrote in message ... Hi, I have a HP tower with XP home. It was attacked by viruses and malware. I cleaned it and it still ran slow. I did a complete reinstall with the HP repair software and it ran fine. Then I did the updates and it ran fine. I loaded the data, music, and pictures after I scanned them for virus and they where clean. The PC boots real slow but when all programs are loaded runs fine. I ran antivus and malware program snad they came out clean. I did defrag and scan disk still runs slow. disk clean up and still runs slow. It had 256 memory so I increased it to 256 +512 and it still runs slow. I went into msconfig and the only programs and processes running are the HP ones and the AVG antivirus program. The slowness seems to happen after the XP splash screen and when it says " Windows is starting up" Right-click My Computer | Manage | Device Manager Double-click IDE ATA/ATAPI controllers Double-click Primary IDE Channel Click Advanced Settings tab What is the Current Transfer Mode? |
#10
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slow pc boot up after reinstall
traumajohn wrote:
Hi Gerry, I did the autoruns and unchecked the item but it still takes 2min 20seconds to boot all the way into windows and be ready to use. That's not long at all in my opinion. How long does it take to boot if you try the clean boot method?: http://support.microsoft.com/kb/310353 |
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