No USB ports !

On my grand daughter machine, the USB ports do not recognize any memory
stick.

The solve problem wizard says : a problem prevents the start of the wizard.
Id package DeviceCenterDiagnosic
Access path Unknown
Error code 0x80070426.
Source : Moteur (in French i.e. Engine )
Context high

I don't know what to do next.
Please help

Sydney wrote:
On my grand daughter machine, the USB ports do not recognize any memory
stick.

The solve problem wizard says : a problem prevents the start of the wizard.
Id package DeviceCenterDiagnosic
Access path Unknown
Error code 0x80070426.
Source : Moteur (in French i.e. Engine )
Context high

I don't know what to do next.
Please help

There is a list of error codes here.

https://web.archive.org/web/20100126...ity-win32.aspx

0x80070426 The service has not been started. ERROR_SERVICE_NOT_ACTIVE

Look in Services control panel for "USBStor" service.
And start the service.

net start usbstor

If the machine is part of a domain, they can push out a policy
to stop the usbstor service from running.

http://blogs.technet.com/b/danstolts...eferences.aspx

HTH,
Paul

Sydney wrote:

On my grand daughter machine, the USB ports do not recognize any memory
stick.

The solve problem wizard says : a problem prevents the start of the wizard.
Id package DeviceCenterDiagnosic
Access path Unknown
Error code 0x80070426.
Source : Moteur (in French i.e. Engine )
Context high

I don't know what to do next.

Not recognizing whatever USB flash drives your granddaughter owns does
not say that no USB flash drives are recognized. Has she tried USB
flash drives that have proven to work in other computers? Is it only
USB flash drives that are not recognized or do her other USB devices
also not function (printer, mouse, keyboard, wifi, etc)?

"machine" gives no details on who made it and how it was setup.

Is it a pre-built computer that came with the OS pre-installed? If so,
what is the make and model of computer?

Is it a self-built computer? If so, what is the make and model of the
motherboard? Who installed the OS? Did they install the mobo's chipset
drivers?

Did you check if the USB ports are enabled in the BIOS?

Paul mentioned a USBstor service. I don't see one in Win7 when using
the GUI interface to services (services.msc). I can see it using the
Service Controller utility via "sc.exe qc usbstor" in a command shell.
Pushing policies in a domain is not the only means of disabling USB
support (for mass storage media). Malware can do that, too. Has she
updated her anti-virus/malware software and scanned her computer? Which
AV software does she use? Efficacy varies amongst AV software. For
example, malware, an admin, or a user (directly or via tweaker or via
instruction) could change the following registry entry (provided they
were logged in under an admin-level account that grants them permission
to edit the registry):

Key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\USBSTOR\
Data: start (DWORD)
Value: 4 = disable USB storage devices
3 = enable USB storage devices

Paul mentioned a policy to disable USB storage devices. All policies
are registry entries. Any process granted permission to write to the
registry can alter the above data item's value. If your granddaughter
is not on a domain and she did not change this value then she should be
looking for malware.

I'm assuming the computer is her property and not the property of her
parents or employer who might have decided to lock down the computer to
prevent infection via USB storage devices. With no indication of the
age of the granddaughter or existing parents, maybe she lives with her
parents so contact them to determine if it is their computer or hers.
Could be she is trying to use you to circumvent controls employed her
parents on the parent's computer. If the computer is not hers (e.g.,
her employer's, the library's, someone else's) then she will need to ask
the owner to let her use USB storage devices on their computer.

Le 30/09/2015 12:58, G. Morgan a écrit :
Sydney wrote:

On my grand daughter machine, the USB ports do not recognize any memory
stick.

The solve problem wizard says : a problem prevents the start of the wizard.
Id package DeviceCenterDiagnosic
Access path Unknown
Error code 0x80070426.
Source : Moteur (in French i.e. Engine )
Context high

I don't know what to do next.
Please help


Try opening the "services" console (Start -- Run -- type
"services.msc") You need to be logged into a user account with
administrator privileges.

Make sure these are set to "automatic"

1. Background Intelligent Transfer Service: ON
2. Cryptographic Services: ON
3. Windows Update Services: ON

Restart the computer after exiting the console.

Try connecting the USB drive after reboot.

__________________________________________

If that does not work I suspect the USB "mass storage devices" drivers
not in use are messing with the one you need to work.

There is a long, time consuming, and human error prone way of removing
the old drivers; however I found a utility that automates it,
supposedly. (I have NOT tried this utility myself).

Unplug the USB stick BEFORE doing this, read the directions first
please:
http://www.techspot.com/community/to...rivers.145884/


I ran the 64 bit version of DriveCleanup.exe thru Virustotal.com and its
clean. The 32 bit version was scanned 3 weeks ago and is clean as well.

32 bit result:
https://www.virustotal.com/en/file/9...2a11/analysis/

64 bit result:
https://www.virustotal.com/en/file/e...f144/analysis/

the remedies using services were not enough ! The drivecleaning did it
and remove 22 USb devices,16 disk devices and so one.
Thanks a lot Morgan.

Paul
thanks for the list of error codes

Le 30/09/2015 22:11, VanguardLH a écrit :
Sydney wrote:

On my grand daughter machine, the USB ports do not recognize any memory
stick.

The solve problem wizard says : a problem prevents the start of the wizard.
Id package DeviceCenterDiagnosic
Access path Unknown
Error code 0x80070426.
Source : Moteur (in French i.e. Engine )
Context high

I don't know what to do next.

Not recognizing whatever USB flash drives your granddaughter owns does
not say that no USB flash drives are recognized. Has she tried USB
flash drives that have proven to work in other computers? Is it only
USB flash drives that are not recognized or do her other USB devices
also not function (printer, mouse, keyboard, wifi, etc)?

"machine" gives no details on who made it and how it was setup.

Is it a pre-built computer that came with the OS pre-installed? If so,
what is the make and model of computer?

Is it a self-built computer? If so, what is the make and model of the
motherboard? Who installed the OS? Did they install the mobo's chipset
drivers?

Did you check if the USB ports are enabled in the BIOS?

Paul mentioned a USBstor service. I don't see one in Win7 when using
the GUI interface to services (services.msc). I can see it using the
Service Controller utility via "sc.exe qc usbstor" in a command shell.
Pushing policies in a domain is not the only means of disabling USB
support (for mass storage media). Malware can do that, too. Has she
updated her anti-virus/malware software and scanned her computer? Which
AV software does she use? Efficacy varies amongst AV software. For
example, malware, an admin, or a user (directly or via tweaker or via
instruction) could change the following registry entry (provided they
were logged in under an admin-level account that grants them permission
to edit the registry):

Key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\USBSTOR\
Data: start (DWORD)
Value: 4 = disable USB storage devices
3 = enable USB storage devices

Paul mentioned a policy to disable USB storage devices. All policies
are registry entries. Any process granted permission to write to the
registry can alter the above data item's value. If your granddaughter
is not on a domain and she did not change this value then she should be
looking for malware.

I'm assuming the computer is her property and not the property of her
parents or employer who might have decided to lock down the computer to
prevent infection via USB storage devices. With no indication of the
age of the granddaughter or existing parents, maybe she lives with her
parents so contact them to determine if it is their computer or hers.
Could be she is trying to use you to circumvent controls employed her
parents on the parent's computer. If the computer is not hers (e.g.,
her employer's, the library's, someone else's) then she will need to ask
the owner to let her use USB storage devices on their computer.

I have not given the full story. In fact my grand daughter brougt me the
machine and I made the elementary checks. thanks

Sydney wrote:

Le 30/09/2015 12:58, G. Morgan a écrit :
Sydney wrote:

On my grand daughter machine, the USB ports do not recognize any memory
stick.

The solve problem wizard says : a problem prevents the start of the wizard.
Id package DeviceCenterDiagnosic
Access path Unknown
Error code 0x80070426.
Source : Moteur (in French i.e. Engine )
Context high

I don't know what to do next.
Please help


Try opening the "services" console (Start -- Run -- type
"services.msc") You need to be logged into a user account with
administrator privileges.

Make sure these are set to "automatic"

1. Background Intelligent Transfer Service: ON
2. Cryptographic Services: ON
3. Windows Update Services: ON

Restart the computer after exiting the console.

Try connecting the USB drive after reboot.

__________________________________________

If that does not work I suspect the USB "mass storage devices" drivers
not in use are messing with the one you need to work.

There is a long, time consuming, and human error prone way of removing
the old drivers; however I found a utility that automates it,
supposedly. (I have NOT tried this utility myself).

Unplug the USB stick BEFORE doing this, read the directions first
please:
http://www.techspot.com/community/to...rivers.145884/


I ran the 64 bit version of DriveCleanup.exe thru Virustotal.com and its
clean. The 32 bit version was scanned 3 weeks ago and is clean as well.

32 bit result:
https://www.virustotal.com/en/file/9...2a11/analysis/

64 bit result:
https://www.virustotal.com/en/file/e...f144/analysis/

the remedies using services were not enough ! The drivecleaning did it
and remove 22 USb devices,16 disk devices and so one.
Thanks a lot Morgan.

You're welcome Sydney, glad you got it working.