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How to install a hotfix from MS to fix non-recognition of all DVDs
Hi - Windows XP no longer recognising blank DVDs - all formats and different
manufacturers. I get 0 bytes and 0 total space. Cannot format. I have downloaded SP3, but the problem started before that. CDs all formats are fine. I've done all the usual - removing and reinstalling drive, different software, etc. But it is Windows with the problem as it says my blank DVDs are zero/zero. However, I found and was sent a hotfix in KB 818733, which describes the problem I am having exactly. I have unzipped the hotfix, but cannot find a way to install. Customer support seems incapable of answering my question the hotfix, focussing on deleting the drive, etc. Can someone from MS please tell me what I need to do next with the hotfix? |
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#2
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How to install a hotfix from MS to fix non-recognition of all DVDs
On Thu, 11 Dec 2008 11:28:02 -0800, Really Global
wrote: Hi - Windows XP no longer recognising blank DVDs - all formats and different manufacturers. I get 0 bytes and 0 total space. Cannot format. I have downloaded SP3, but the problem started before that. Window XP has never had the ability to do anything with blank DVDs. It doesn't format them, write to them, or anything else. Third-party software is required for them. CDs all formats are fine. I've done all the usual - removing and reinstalling drive, different software, etc. But it is Windows with the problem as it says my blank DVDs are zero/zero. However, I found and was sent a hotfix in KB 818733, which describes the problem I am having exactly. No, it doesn't. That article talks about a problem reading DVDs that have already been written to. Again, Windows XP can read DVDs, but it can not write to them. I have unzipped the hotfix, but cannot find a way to install. Customer support seems incapable of answering my question the hotfix, focussing on deleting the drive, etc. Can someone from MS please tell me what I need to do next with the hotfix? Please note that this is a peer support newsgroup. We are all just Windows XP users here, helping each other if and when we can. We are not Microsoft employees (not even those of us with "Microsoft MVP" behind our names; that's an honorary title for having provided consistently helpful advice) except for an occasional employee who posts here unofficially on his own time. If you want to contact Microsoft, you'll need to do so directly. -- Ken Blake, Microsoft MVP - Windows Desktop Experience Please Reply to the Newsgroup |
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How to install a hotfix from MS to fix non-recognition of all
Dear Ken
I know that Windows doesn't write; however, because it sees the blank DVDs as 0 bytes and 0 total space, I am having trouble in general with other software. For example, I cannot drag and drop ifiles nto Roxio because windows says the disc is 0/0. This hotfix DOES address my issue and unfortunately, your response is not at all helpful, so not sure why you spent the time responding. I have been in touch with MS (read my message) and I have been sent the hotfix. I need to know HOW to install the hotfix. MS seems incapable of telling me how. BTW - there are loads of MS employees responding to queries..... "Ken Blake, MVP" wrote: On Thu, 11 Dec 2008 11:28:02 -0800, Really Global wrote: Hi - Windows XP no longer recognising blank DVDs - all formats and different manufacturers. I get 0 bytes and 0 total space. Cannot format. I have downloaded SP3, but the problem started before that. Window XP has never had the ability to do anything with blank DVDs. It doesn't format them, write to them, or anything else. Third-party software is required for them. CDs all formats are fine. I've done all the usual - removing and reinstalling drive, different software, etc. But it is Windows with the problem as it says my blank DVDs are zero/zero. However, I found and was sent a hotfix in KB 818733, which describes the problem I am having exactly. No, it doesn't. That article talks about a problem reading DVDs that have already been written to. Again, Windows XP can read DVDs, but it can not write to them. I have unzipped the hotfix, but cannot find a way to install. Customer support seems incapable of answering my question the hotfix, focussing on deleting the drive, etc. Can someone from MS please tell me what I need to do next with the hotfix? Please note that this is a peer support newsgroup. We are all just Windows XP users here, helping each other if and when we can. We are not Microsoft employees (not even those of us with "Microsoft MVP" behind our names; that's an honorary title for having provided consistently helpful advice) except for an occasional employee who posts here unofficially on his own time. If you want to contact Microsoft, you'll need to do so directly. -- Ken Blake, Microsoft MVP - Windows Desktop Experience Please Reply to the Newsgroup |
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How to install a hotfix from MS to fix non-recognition of all DVDs
If KB818733 your fix (it's not), you've got it install already as it's
included in WinXP SP3. See Ken's reply. -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 AumHa VSOP & Admin http://aumha.net DTS-L http://dts-l.net/ Really Global wrote: Hi - Windows XP no longer recognising blank DVDs - all formats and different manufacturers. I get 0 bytes and 0 total space. Cannot format. I have downloaded SP3, but the problem started before that. CDs all formats are fine. I've done all the usual - removing and reinstalling drive, different software, etc. But it is Windows with the problem as it says my blank DVDs are zero/zero. However, I found and was sent a hotfix in KB 818733, which describes the problem I am having exactly. I have unzipped the hotfix, but cannot find a way to install. Customer support seems incapable of answering my question the hotfix, focussing on deleting the drive, etc. Can someone from MS please tell me what I need to do next with the hotfix? |
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How to install a hotfix from MS to fix non-recognition of all DVDs
thats how windows sees a blank disc. nothing is wrong. you have to format the
dvd with Roxio. This is called DLA Drive letter Access. After putting the disk in right click and choose the Format to DLA or somthing. my computer has this option but i'm not on it right now. that hot fix by the way is most likly a virus. DLA will let you drag and drop the files in windows explorer. Does that help? "Really Global" wrote: Hi - Windows XP no longer recognising blank DVDs - all formats and different manufacturers. I get 0 bytes and 0 total space. Cannot format. I have downloaded SP3, but the problem started before that. CDs all formats are fine. I've done all the usual - removing and reinstalling drive, different software, etc. But it is Windows with the problem as it says my blank DVDs are zero/zero. However, I found and was sent a hotfix in KB 818733, which describes the problem I am having exactly. I have unzipped the hotfix, but cannot find a way to install. Customer support seems incapable of answering my question the hotfix, focussing on deleting the drive, etc. Can someone from MS please tell me what I need to do next with the hotfix? |
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How to install a hotfix from MS to fix non-recognition of all
Hi PA Bear
What you say is not strictly true. When I first got this laptop, Windows Explorer recognised blank DVD disk (all formats) and also the number of free bytes. It stopped doing so a few months ago. I've been trying to format for some three months, but nothing lets me format. As I am writing this, I have inserted a new DVD (compatible) clicked on format using Roxio DLA ( as I have been doing for months) and nothing happens. I have now tried this three times whilst writing this reply, with no success. I have reinserted, selected open with Explorer, right clicked and right clicking shows "use with DLA" ticked, as it should be but no format option. I am now in the d:/ drive, showing 0 bytes, There is the usual option of erasing but the disc is referred to as a CD-RW, which it isn't - this is because it isn't recognising blank DVDs (btw pre-recorded are fine). CDs of all formats are fine too. The erase has worked (as it always does) and I have tried to drag and drop a word doc and .jpg and a .tif and an .avi file (past two minutes). Every one has said "Windows has encountered a problem when trying to copy this file. What do you want Windows to do?" I am desperate to back up things like photos and data and can no longer do so for no apparent reason. Thanks. PS This problem, as mentioned before, started before I installed SP3, so SP3 either didn't have the hotfix or it didn't work. Hotfix in the KB is recently dated, post-SP3... "PA Bear [MS MVP]" wrote: If KB818733 your fix (it's not), you've got it install already as it's included in WinXP SP3. See Ken's reply. -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 AumHa VSOP & Admin http://aumha.net DTS-L http://dts-l.net/ Really Global wrote: Hi - Windows XP no longer recognising blank DVDs - all formats and different manufacturers. I get 0 bytes and 0 total space. Cannot format. I have downloaded SP3, but the problem started before that. CDs all formats are fine. I've done all the usual - removing and reinstalling drive, different software, etc. But it is Windows with the problem as it says my blank DVDs are zero/zero. However, I found and was sent a hotfix in KB 818733, which describes the problem I am having exactly. I have unzipped the hotfix, but cannot find a way to install. Customer support seems incapable of answering my question the hotfix, focussing on deleting the drive, etc. Can someone from MS please tell me what I need to do next with the hotfix? |
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How to install a hotfix from MS to fix non-recognition of all
Really Global wrote:
I've been trying to format for some three months, but nothing lets me format. As I am writing this, I have inserted a new DVD (compatible) clicked on format using Roxio DLA ( as I have been doing for months) and nothing happens. I have now tried this three times whilst writing this reply, with no success. Did the problem start when you bought new (different) blanks? -- dadiOH ____________________________ dadiOH's dandies v3.06... ....a help file of info about MP3s, recording from LP/cassette and tips & tricks on this and that. Get it at http://mysite.verizon.net/xico |
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How to install a hotfix from MS to fix non-recognition of all
No, my drive used to recognise every type of disc.
I have just put in a blank CD-RW and that is immediately recognised - I am told how much free space is available and total size. I can also immediately drag and drop. This used to happen with DVDs - I cannot understand why it doesn"t any more... Thanks "dadiOH" wrote: Really Global wrote: I've been trying to format for some three months, but nothing lets me format. As I am writing this, I have inserted a new DVD (compatible) clicked on format using Roxio DLA ( as I have been doing for months) and nothing happens. I have now tried this three times whilst writing this reply, with no success. Did the problem start when you bought new (different) blanks? -- dadiOH ____________________________ dadiOH's dandies v3.06... ....a help file of info about MP3s, recording from LP/cassette and tips & tricks on this and that. Get it at http://mysite.verizon.net/xico |
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How to install a hotfix from MS to fix non-recognition of all
HI theHman
I responded to this a couple of days ago but the newsgroup crashed and it would seem my post disappeared.... The drive recognises my CDs (free space/total size) but no longer does the same for DVDs. DLA is all set up. As I write, I have inserted a new blank DVD. I have right-clicked but have no format option. Under properties, there is 0 free space, 0 total bytes. I have now tried this with some 30 DVDs, different brands.... I have now put in a blank CD and the number of bytes is immediately recognised. I have put the DVD back in and only have the option of erasing the DVD under my computer, so I have done that, but still not recognised. I have now selected format under Roxio and I get a windows error saying it cannot format the disc. I have tried dragging and dropping the following formats to both the cd and the dvd: ..doc ..jpeg ..avi ..tif They copy to the CD but not to the DVD. I am really frustrated as this function used to work and I was able to back up photos and data onto DVDs with no problem - and no formatting. I don't know why this is no longer working. Thanks! "thehman" wrote: thats how windows sees a blank disc. nothing is wrong. you have to format the dvd with Roxio. This is called DLA Drive letter Access. After putting the disk in right click and choose the Format to DLA or somthing. my computer has this option but i'm not on it right now. that hot fix by the way is most likly a virus. DLA will let you drag and drop the files in windows explorer. Does that help? "Really Global" wrote: Hi - Windows XP no longer recognising blank DVDs - all formats and different manufacturers. I get 0 bytes and 0 total space. Cannot format. I have downloaded SP3, but the problem started before that. CDs all formats are fine. I've done all the usual - removing and reinstalling drive, different software, etc. But it is Windows with the problem as it says my blank DVDs are zero/zero. However, I found and was sent a hotfix in KB 818733, which describes the problem I am having exactly. I have unzipped the hotfix, but cannot find a way to install. Customer support seems incapable of answering my question the hotfix, focussing on deleting the drive, etc. Can someone from MS please tell me what I need to do next with the hotfix? |
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How to install a hotfix from MS to fix non-recognition of allDVDs
On Dec 12, 12:28*am, Really Global
wrote: Hi - Windows XP no longer recognising blank DVDs - all formats and different manufacturers. *I get 0 bytes and 0 total space. *Cannot format. *I have downloaded SP3, but the problem started before that. *CDs all formats are fine. I've done all the usual - removing and reinstalling drive, different software, etc. But it is Windows with the problem as it says my blank DVDs are zero/zero.. However, I found and was sent a hotfix in KB 818733, which describes the problem I am having exactly. *I have unzipped the hotfix, but cannot find a way to install. Customer support seems incapable of answering my question the hotfix, focussing on deleting the drive, etc. Can someone from MS please tell me what I need to do next with the hotfix? Installing the hotfix sent by microsoft deosnt gaurantee resolution for your problem.I believe problem lies some where in OS or with some third party software.As you mentioned you were able to read/see disk information. I would suggest you go with the free cd/dvd troubleshooter in windows help and support center. |
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How to install a hotfix from MS to fix non-recognition of all
Hi - have already tried that several times over the past few weeks - no
resolution. Two things: Can you or someone in this string insert a blank, non-formatted DVD into your drive (laptop preferably) and tell me if the disc is recognised in my computer without doing any manipulations? Secondly, having researched this problem for several weeks, I am not the only one having this problem. Just looking at the number of people in this general XP group, there are at least a dozen people, so something has happened. Any thoughts? "windmap" wrote: On Dec 12, 12:28 am, Really Global wrote: Hi - Windows XP no longer recognising blank DVDs - all formats and different manufacturers. I get 0 bytes and 0 total space. Cannot format. I have downloaded SP3, but the problem started before that. CDs all formats are fine. I've done all the usual - removing and reinstalling drive, different software, etc. But it is Windows with the problem as it says my blank DVDs are zero/zero.. However, I found and was sent a hotfix in KB 818733, which describes the problem I am having exactly. I have unzipped the hotfix, but cannot find a way to install. Customer support seems incapable of answering my question the hotfix, focussing on deleting the drive, etc. Can someone from MS please tell me what I need to do next with the hotfix? Installing the hotfix sent by microsoft deosnt gaurantee resolution for your problem.I believe problem lies some where in OS or with some third party software.As you mentioned you were able to read/see disk information. I would suggest you go with the free cd/dvd troubleshooter in windows help and support center. |
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How to install a hotfix from MS to fix non-recognition of all
Really Global wrote:
Hi - have already tried that several times over the past few weeks - no resolution. Two things: Can you or someone in this string insert a blank, non-formatted DVD into your drive (laptop preferably) and tell me if the disc is recognised in my computer without doing any manipulations? No. Neither is the drive. Explorer says "x': (drive letter) is not available. Incorect function". Properties for the drive show 0 used, 0 free. Explorer also says it is a CD drive. However, Alcohol 120% (and other programs) shows drive and blank correctly. ___________________ Secondly, having researched this problem for several weeks, I am not the only one having this problem. Just looking at the number of people in this general XP group, there are at least a dozen people, so something has happened. Any thoughts? Nope. -- dadiOH ____________________________ dadiOH's dandies v3.06... ....a help file of info about MP3s, recording from LP/cassette and tips & tricks on this and that. Get it at http://mysite.verizon.net/xico |
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How to install a hotfix from MS to fix non-recognition of all
So does that mean you are now having the same problem? I'm also told it's a
CD drive.... "dadiOH" wrote: Really Global wrote: Hi - have already tried that several times over the past few weeks - no resolution. Two things: Can you or someone in this string insert a blank, non-formatted DVD into your drive (laptop preferably) and tell me if the disc is recognised in my computer without doing any manipulations? No. Neither is the drive. Explorer says "x': (drive letter) is not available. Incorect function". Properties for the drive show 0 used, 0 free. Explorer also says it is a CD drive. However, Alcohol 120% (and other programs) shows drive and blank correctly. ___________________ Secondly, having researched this problem for several weeks, I am not the only one having this problem. Just looking at the number of people in this general XP group, there are at least a dozen people, so something has happened. Any thoughts? Nope. -- dadiOH ____________________________ dadiOH's dandies v3.06... ....a help file of info about MP3s, recording from LP/cassette and tips & tricks on this and that. Get it at http://mysite.verizon.net/xico |
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How to install a hotfix from MS to fix non-recognition of all
Really Global wrote:
So does that mean you are now having the same problem? I'm also told it's a CD drive.... I don't consider it a problem as I don't care what Explorer says...I can read/write to DVDs/CDs no problem (using 3rd party apps). NOT "drag & drop" ones, never have liked or trusted them, don't want the inconvenience of having to format blanks either. My best guess - just a guess - is that your DLA program is screwed up. Did you update XP in some manner just before the problem started? Checked Roxio/Adaptec site for info/updates? Dumped and reinstalled your Roxio/Adaptec program(s)? Just out of curiosity, when did DLA become a Roxio program? DLA used to be distributed with RecordNow; Adaptec/Roxio's was DirectCD. Another thought: do you have Nero installed? If so, did you install its packet writer, InCD? Having more than one packet writer ("drag & drop") used to be a big no-no as they have to infiltrate the system and didn't play nice together. I have no idea if that is still true. dadiOH ______________ "dadiOH" wrote: Really Global wrote: Hi - have already tried that several times over the past few weeks - no resolution. Two things: Can you or someone in this string insert a blank, non-formatted DVD into your drive (laptop preferably) and tell me if the disc is recognised in my computer without doing any manipulations? No. Neither is the drive. Explorer says "x': (drive letter) is not available. Incorect function". Properties for the drive show 0 used, 0 free. Explorer also says it is a CD drive. However, Alcohol 120% (and other programs) shows drive and blank correctly. ___________________ Secondly, having researched this problem for several weeks, I am not the only one having this problem. Just looking at the number of people in this general XP group, there are at least a dozen people, so something has happened. Any thoughts? Nope. -- dadiOH ____________________________ dadiOH's dandies v3.06... ....a help file of info about MP3s, recording from LP/cassette and tips & tricks on this and that. Get it at http://mysite.verizon.net/xico |
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