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Outlook Express Identities
Hi I am trying to help a friend with her outlook express... I told her to go
to the store folder and when she did, she found several identities... 5 different folders.. I wanted her to go to where her dbx are stored and to delete folders.dbx and then deleted items.dbx and see if OE would start working again.. but she has so many to choose from.. Is this normal? Rainy C:\Documents and Settings\My Name\Local Settings\Application Data\Identities\{3C881BD4-E302-4BD4-831B-59097D1B58AE}\Microsoft\Outlook Express 3C881BD4-E302-4BD4-831B-59097D1B58AE is only one number there are four more to choose from... all with different numbers, all with dbx folders inside.. some different than others.. I am hoping you can help me.. thanks.. |
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#2
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Outlook Express Identities
[crosspost to OE General]
cf. http://www.insideoe.com/files/store.htm#storemain OE Tools | Options | Maintenance | Store Folder will reveal the location of the current identity's store. Tip: Avoid deleting FOLDERS.DBX unless absolutely necessary! canned 1a. Move any messages that you want to keep out of Sent Items and Deleted Items folders and into other local OE folders you've created for archiving (saving) such messages. 1b. Move 99% of your messages in your Inbox folder to other local OE folders, too. 2a. Write down the location of your identity's store (http://www.insideoe.com/files/store.htm#storemain). 2b. Enable 'Show Hidden Files and Folders' via Start | Control Panel | Folder Options | View (cf. http://www.bleepingcomputer.com/tuto...torial62.html). 3. Close OE. 4. In Windows Explorer, navigate to your store folder, find & delete the files Outbox.dbx, Sent Items.dbx, and Deleted Items.dbx. To avoid such problems in the future, adhere to the following caveats: - Don't use Inbox or Sent Items to archive messages. Move them to local folders created for this purpose. - Empty Deleted Items folder daily. - Frequently perform a manual compact of all OE folders while "working offline". More at http://www.insideoe.com/files/maintain.htm - Do not cancel Automatic Compacting, should it occur, and do not attempt to close OE via Task Manager or shutdown your machine if Automatic Compacting is taking place. - Disable email scanning by your anti-virus application. It can cause corruption (i.e., loss of messages) and provides no additional protection: Why you don't need your anti-virus to scan your email http://thundercloud.net/infoave/tuto...ning/index.htm -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Client - since 2002 www.banthecheck.com Rainy wrote: Hi I am trying to help a friend with her outlook express... I told her to go to the store folder and when she did, she found several identities... 5 different folders.. I wanted her to go to where her dbx are stored and to delete folders.dbx and then deleted items.dbx and see if OE would start working again.. but she has so many to choose from.. Is this normal? Rainy C:\Documents and Settings\My Name\Local Settings\Application Data\Identities\{3C881BD4-E302-4BD4-831B-59097D1B58AE}\Microsoft\Outlook Express 3C881BD4-E302-4BD4-831B-59097D1B58AE is only one number there are four more to choose from... all with different numbers, all with dbx folders inside.. some different than others.. I am hoping you can help me.. thanks.. |
#3
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Outlook Express Identities
On Nov 6, 6:55*pm, "Rainy" wrote:
Hi I am trying to help a friend with her outlook express... I told her to go to the store folder and when she did, she found several identities... 5 different folders.. I wanted her to go to where her dbx are stored and to delete folders.dbx and then deleted items.dbx and see if OE would start working again.. but she has so many to choose from.. Is this normal? *Rainy C:\Documents and Settings\My Name\Local Settings\Application Data\Identities\{3C881BD4-E302-4BD4-831B-59097D1B58AE}\Microsoft\Outlook Express 3C881BD4-E302-4BD4-831B-59097D1B58AE is only one number there are four more to choose from... all with different numbers, all with dbx folders inside.. some different than others.. I am hoping you can help me.. thanks.. Could be normal depending on who has been using OE and what they have been doing. OE supports multiple OE identities for a single XP login on purpose. My OE just has one identity. Here is an article that 'splains how identities work in OE. http://support.microsoft.com/kb/209169 If the user really only needs one OE identity, it would help to determine what it is from the OE identity changing function, look at the other identities by switching to them, see if they make sense or not and delete things that don't make sense if they are confusing. If the user has no idea what an identity is, they will never see them - maybe they have a reason. What is the problem that compels you to delete these files? |
#4
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Outlook Express Identities
OE crashed! thanks. Rainy
"Jose" wrote in message ... On Nov 6, 6:55 pm, "Rainy" wrote: Hi I am trying to help a friend with her outlook express... I told her to go to the store folder and when she did, she found several identities... 5 different folders.. I wanted her to go to where her dbx are stored and to delete folders.dbx and then deleted items.dbx and see if OE would start working again.. but she has so many to choose from.. Is this normal? Rainy C:\Documents and Settings\My Name\Local Settings\Application Data\Identities\{3C881BD4-E302-4BD4-831B-59097D1B58AE}\Microsoft\Outlook Express 3C881BD4-E302-4BD4-831B-59097D1B58AE is only one number there are four more to choose from... all with different numbers, all with dbx folders inside.. some different than others.. I am hoping you can help me.. thanks.. Could be normal depending on who has been using OE and what they have been doing. OE supports multiple OE identities for a single XP login on purpose. My OE just has one identity. Here is an article that 'splains how identities work in OE. http://support.microsoft.com/kb/209169 If the user really only needs one OE identity, it would help to determine what it is from the OE identity changing function, look at the other identities by switching to them, see if they make sense or not and delete things that don't make sense if they are confusing. If the user has no idea what an identity is, they will never see them - maybe they have a reason. What is the problem that compels you to delete these files? |
#5
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Outlook Express Identities
"PA Bear [MS MVP]" wrote in message ... [crosspost to OE General] cf. http://www.insideoe.com/files/store.htm#storemain OE Tools | Options | Maintenance | Store Folder will reveal the location of the current identity's store. Tip: Avoid deleting FOLDERS.DBX unless absolutely necessary! canned 1a. Move any messages that you want to keep out of Sent Items and Deleted Items folders and into other local OE folders you've created for archiving (saving) such messages. 1b. Move 99% of your messages in your Inbox folder to other local OE folders, too. 2a. Write down the location of your identity's store (http://www.insideoe.com/files/store.htm#storemain). 2b. Enable 'Show Hidden Files and Folders' via Start | Control Panel | Folder Options | View (cf. http://www.bleepingcomputer.com/tuto...torial62.html). 3. Close OE. 4. In Windows Explorer, navigate to your store folder, find & delete the files Outbox.dbx, Sent Items.dbx, and Deleted Items.dbx. To avoid such problems in the future, adhere to the following caveats: - Don't use Inbox or Sent Items to archive messages. Move them to local folders created for this purpose. - Empty Deleted Items folder daily. - Frequently perform a manual compact of all OE folders while "working offline". More at http://www.insideoe.com/files/maintain.htm - Do not cancel Automatic Compacting, should it occur, and do not attempt to close OE via Task Manager or shutdown your machine if Automatic Compacting is taking place. - Disable email scanning by your anti-virus application. It can cause corruption (i.e., loss of messages) and provides no additional protection: Why you don't need your anti-virus to scan your email http://thundercloud.net/infoave/tuto...ning/index.htm -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Client - since 2002 www.banthecheck.com Rainy wrote: Hi I am trying to help a friend with her outlook express... I told her to go to the store folder and when she did, she found several identities... 5 different folders.. I wanted her to go to where her dbx are stored and to delete folders.dbx and then deleted items.dbx and see if OE would start working again.. but she has so many to choose from.. Is this normal? Rainy C:\Documents and Settings\My Name\Local Settings\Application Data\Identities\{3C881BD4-E302-4BD4-831B-59097D1B58AE}\Microsoft\Outlook Express 3C881BD4-E302-4BD4-831B-59097D1B58AE is only one number there are four more to choose from... all with different numbers, all with dbx folders inside.. some different than others.. I am hoping you can help me.. thanks.. I guess I didn't explain correctly.. OE crashed, it won't open.. thanks Rainy |
#6
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Outlook Express Identities
"Rainy" wrote in message ... Hi I am trying to help a friend with her outlook express... I told her to go to the store folder and when she did, she found several identities... 5 different folders.. I wanted her to go to where her dbx are stored and to delete folders.dbx and then deleted items.dbx and see if OE would start working again.. but she has so many to choose from.. Is this normal? Rainy C:\Documents and Settings\My Name\Local Settings\Application Data\Identities\{3C881BD4-E302-4BD4-831B-59097D1B58AE}\Microsoft\Outlook Express 3C881BD4-E302-4BD4-831B-59097D1B58AE is only one number there are four more to choose from... all with different numbers, all with dbx folders inside.. some different than others.. I am hoping you can help me.. thanks.. Start here. When OE crashes or won't start: http://www.insideoe.com/problems/errors.htm#crash -- Bruce Hagen MS-MVP [Mail] Imperial Beach, CA |
#7
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Outlook Express Identities
Rainy wrote:
Hi I am trying to help a friend with her outlook express... I told her to go to the store folder and when she did, she found several identities... 5 different folders.. I wanted her to go to where her dbx are stored and to delete folders.dbx and then deleted items.dbx and see if OE would start working again.. but she has so many to choose from.. Is this normal? Rainy C:\Documents and Settings\My Name\Local Settings\Application Data\Identities\{3C881BD4-E302-4BD4-831B-59097D1B58AE}\Microsoft\Outlook Express 3C881BD4-E302-4BD4-831B-59097D1B58AE is only one number there are four more to choose from... all with different numbers, all with dbx folders inside.. some different than others.. cf. http://www.insideoe.com/files/store.htm#storemain OE Tools | Options | Maintenance | Store Folder will reveal the location of the current identity's store. Tip: Avoid deleting FOLDERS.DBX unless absolutely necessary! canned 1a. Move any messages that you want to keep out of Sent Items and Deleted Items folders and into other local OE folders you've created for archiving (saving) such messages. 1b. Move 99% of your messages in your Inbox folder to other local OE folders, too. 2a. Write down the location of your identity's store (http://www.insideoe.com/files/store.htm#storemain). 2b. Enable 'Show Hidden Files and Folders' via Start | Control Panel | Folder Options | View (cf. http://www.bleepingcomputer.com/tuto...torial62.html). 3. Close OE. 4. In Windows Explorer, navigate to your store folder, find & delete the files Outbox.dbx, Sent Items.dbx, and Deleted Items.dbx. To avoid such problems in the future, adhere to the following caveats: - Don't use Inbox or Sent Items to archive messages. Move them to local folders created for this purpose. - Empty Deleted Items folder daily. - Frequently perform a manual compact of all OE folders while "working offline". More at http://www.insideoe.com/files/maintain.htm - Do not cancel Automatic Compacting, should it occur, and do not attempt to close OE via Task Manager or shutdown your machine if Automatic Compacting is taking place. - Disable email scanning by your anti-virus application. It can cause corruption (i.e., loss of messages) and provides no additional protection: Why you don't need your anti-virus to scan your email http://thundercloud.net/infoave/tuto...ning/index.htm I guess I didn't explain correctly.. OE crashed, it won't open.. You didn't explain it /at all/ and I guess my CrystalBall© missed. Start he http://www.insideoe.com/problems/errors.htm#crash |
#8
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Outlook Express Identities
To get to the correct identity open Outlook Express in the identity you wish
to work with. Then click on Tools...Options... and select the Maintenance tab at the top. Now click on the Store Folder button. A window will open up with the location pathname. Highlight it, right click and choose Copy. Now at your basic desktop click on Start...Run.. and right click and choose Paste. That will enter the path you want. Click the OK button and "voila" it will take you where you want to be. "Rainy" wrote in message ... Hi I am trying to help a friend with her outlook express... I told her to go to the store folder and when she did, she found several identities... 5 different folders.. I wanted her to go to where her dbx are stored and to delete folders.dbx and then deleted items.dbx and see if OE would start working again.. but she has so many to choose from.. Is this normal? Rainy C:\Documents and Settings\My Name\Local Settings\Application Data\Identities\{3C881BD4-E302-4BD4-831B-59097D1B58AE}\Microsoft\Outlook Express 3C881BD4-E302-4BD4-831B-59097D1B58AE is only one number there are four more to choose from... all with different numbers, all with dbx folders inside.. some different than others.. I am hoping you can help me.. thanks.. |
#9
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Outlook Express Identities
How do you do that if OE won't open? g
-- Bruce Hagen MS-MVP [Mail] Imperial Beach, CA "Panic" wrote in message ... To get to the correct identity open Outlook Express in the identity you wish to work with. Then click on Tools...Options... and select the Maintenance tab at the top. Now click on the Store Folder button. A window will open up with the location pathname. Highlight it, right click and choose Copy. Now at your basic desktop click on Start...Run.. and right click and choose Paste. That will enter the path you want. Click the OK button and "voila" it will take you where you want to be. "Rainy" wrote in message ... Hi I am trying to help a friend with her outlook express... I told her to go to the store folder and when she did, she found several identities... 5 different folders.. I wanted her to go to where her dbx are stored and to delete folders.dbx and then deleted items.dbx and see if OE would start working again.. but she has so many to choose from.. Is this normal? Rainy C:\Documents and Settings\My Name\Local Settings\Application Data\Identities\{3C881BD4-E302-4BD4-831B-59097D1B58AE}\Microsoft\Outlook Express 3C881BD4-E302-4BD4-831B-59097D1B58AE is only one number there are four more to choose from... all with different numbers, all with dbx folders inside.. some different than others.. I am hoping you can help me.. thanks.. |
#10
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Outlook Express Identities
To answer your original issue, the files in the last used Identity will have
the newest dates, so the folders.dbx file that has the newest date is likely the one you need to delete. steve "Rainy" wrote in message ... "PA Bear [MS MVP]" wrote in message ... [crosspost to OE General] cf. http://www.insideoe.com/files/store.htm#storemain OE Tools | Options | Maintenance | Store Folder will reveal the location of the current identity's store. Tip: Avoid deleting FOLDERS.DBX unless absolutely necessary! canned 1a. Move any messages that you want to keep out of Sent Items and Deleted Items folders and into other local OE folders you've created for archiving (saving) such messages. 1b. Move 99% of your messages in your Inbox folder to other local OE folders, too. 2a. Write down the location of your identity's store (http://www.insideoe.com/files/store.htm#storemain). 2b. Enable 'Show Hidden Files and Folders' via Start | Control Panel | Folder Options | View (cf. http://www.bleepingcomputer.com/tuto...torial62.html). 3. Close OE. 4. In Windows Explorer, navigate to your store folder, find & delete the files Outbox.dbx, Sent Items.dbx, and Deleted Items.dbx. To avoid such problems in the future, adhere to the following caveats: - Don't use Inbox or Sent Items to archive messages. Move them to local folders created for this purpose. - Empty Deleted Items folder daily. - Frequently perform a manual compact of all OE folders while "working offline". More at http://www.insideoe.com/files/maintain.htm - Do not cancel Automatic Compacting, should it occur, and do not attempt to close OE via Task Manager or shutdown your machine if Automatic Compacting is taking place. - Disable email scanning by your anti-virus application. It can cause corruption (i.e., loss of messages) and provides no additional protection: Why you don't need your anti-virus to scan your email http://thundercloud.net/infoave/tuto...ning/index.htm -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Client - since 2002 www.banthecheck.com Rainy wrote: Hi I am trying to help a friend with her outlook express... I told her to go to the store folder and when she did, she found several identities... 5 different folders.. I wanted her to go to where her dbx are stored and to delete folders.dbx and then deleted items.dbx and see if OE would start working again.. but she has so many to choose from.. Is this normal? Rainy C:\Documents and Settings\My Name\Local Settings\Application Data\Identities\{3C881BD4-E302-4BD4-831B-59097D1B58AE}\Microsoft\Outlook Express 3C881BD4-E302-4BD4-831B-59097D1B58AE is only one number there are four more to choose from... all with different numbers, all with dbx folders inside.. some different than others.. I am hoping you can help me.. thanks.. I guess I didn't explain correctly.. OE crashed, it won't open.. thanks Rainy |
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