O.T. Can't logon to the Internet:

On Wed, 04 Dec 2013 06:36:14 -0600, Ken wrote:

wrote:
I have a Dell Dimension 8200 (Seagate Barracuda 7200 HD 160Gb)
with XP which I just installed, without any issues.

However I'm unable to logon to the Internet. This is the same computer
that was able to logon not more than 2 yrs ago. I've changed nothing
except the HD and the actual Ethernet cord and connected it to the L2
port on the modem instead of the L1 which is where my Dell 8500 is now connected.

I called Verizon and they ran several diagnostic tests and had me reboot
and power off/on but still my computer will not connect and all the tests
showed green as do my indicator lights on my modem (Verizon GT704WGB).
The power, DSL, and Internet indicators stayed solid on the modem while
my Ethernet and wireless indicators flashed. Also my Eithernet plug-in on
back of the computer showed green.

So all the indicators are showing that there's nothing wrong.

After running all the tests we then looked at my device manager which
showed

? 'other devices' (with a yellow question mark)

? and indented below that were Ethernet Controller
? and Multimedia Audio Controller both with yellow question marks.

Sounds to me like you are missing the driver for the Ethernet function.
Go to
ftp://ftp.dell.com/Pages/Drivers/dim...0.html#Chipset

Why are you pointing him to the chipset driver and not the network
driver?

ftp://ftp.dell.com/Pages/Drivers/dimension-8200.html has 3 of them for
XP,

ftp://ftp.dell.com/Pages/Drivers/dim...0.html#Network Skip
diagnostic utility.




and download the chipset driver for the computer. That should take care
of the missing driver. If it does not, get the Network driver. Of
course you will need to do this on a different computer since your
access to the Internet is not working on that computer.



I think the reason the Multimedia audio controller has a yellow question
mark is because I don't have speakers. Once I do that should go away.

However, according to Verizon, the Ethernet Controller with the yellow
question mark means I need a new Ethernet card and software or drivers
for my existing card. I already checked and I don't have any software disks.

So my question is what can I do to get online with the 8200? Do I need to
buy a new Ethernet card? What brand/make? or did I miss something when
I installed XP and if so can't I go back and repair the installation?


Thoughts/ Suggestions?

Thanks,
Robert

On Wed, 4 Dec 2013 17:21:10 -0800 (PST), wrote:



Hello Ken,

I seem to remember you helping me out before with the 8200, which is one of the reasons it's lasted this long. Thanks again.

How about you.....


O.K. here's what I did; I saved, then ran Chipset, then copy/pasted the Chipset .EXE file to a Word document then copied that onto a USB

download not chipset.exe, but R50542.exe, R48857.exe, or R36861.exe,
depending on which one goes with your network card. Look at the chart
and compare it with what it says on the Driver or General tab of
Properties of the Network Card. Or download all 3 and worry about
which one it is later.

(If worst comes to worst, I think you can install all 3, one at a
time, backing out each one that doesn't work before installing the
next, by using Uninstall Driver on the Drivers tab of Properties of
the Network Card. Or maybe it's only necessary to use Update Driver
three times or fewer. )

copy it to a USB drive (without trying to look at it in Word.

flash drive. When I connected the Flash drive to the 8200 I got a message that a fast storage device was now attached and perhaps wouldn't perform normally but since I was just moving a file I thought it would be ok.

Sounds reasonable.

In any case, I opened Word Pad on the 8200 and attempted to double click .EXE file with no result.

Skip Wordpad. The driver is not a novel and you can't read it.

I then copy/pasted the file to the Run command

This sounds maybe okay, but simpler yet is to open Windows Explorer or
a substitute,, find the flash drive, which might be the D: or E: or F:
drive, and double click on the little icon just to the left of the
file name, R99999.exe, for example.

Then let it run, and if it asks questions, try your best to do the
right thing.

Sometimes you can click on the file name, but often the computer
thinks you want to rename the file. Don't rename any file you didn't
name in the first place, like resume.txt . Press Escape iirc and
you'll be back where you were.

(If worst comes to worst, I think you can install all 3, one at a
time, backing out each one that doesn't work before installing the
next, by using Uninstall Driver on the Drivers tab of Properties of
the Network Card. Or maybe it's only necessary to use Update Driver
three times or fewer. )


and it came back saying that
the page could not be displayed for both the Chipset and Network Driver.

Thoughts/Suggestions?

It might be a cold winter.

Robert

micky wrote:
On Wed, 04 Dec 2013 06:36:14 -0600, Ken wrote:

wrote:
I have a Dell Dimension 8200 (Seagate Barracuda 7200 HD 160Gb)
with XP which I just installed, without any issues.

However I'm unable to logon to the Internet. This is the same computer
that was able to logon not more than 2 yrs ago. I've changed nothing
except the HD and the actual Ethernet cord and connected it to the L2
port on the modem instead of the L1 which is where my Dell 8500 is now connected.

I called Verizon and they ran several diagnostic tests and had me reboot
and power off/on but still my computer will not connect and all the tests
showed green as do my indicator lights on my modem (Verizon GT704WGB).
The power, DSL, and Internet indicators stayed solid on the modem while
my Ethernet and wireless indicators flashed. Also my Eithernet plug-in on
back of the computer showed green.

So all the indicators are showing that there's nothing wrong.

After running all the tests we then looked at my device manager which
showed

? 'other devices' (with a yellow question mark)

? and indented below that were Ethernet Controller
? and Multimedia Audio Controller both with yellow question marks.

Sounds to me like you are missing the driver for the Ethernet function.
Go to
ftp://ftp.dell.com/Pages/Drivers/dim...0.html#Chipset

Why are you pointing him to the chipset driver and not the network
driver?

Normally the chipset drivers contain all such devices such as sound and
network chips. He indicated there was more than one exclamation mark in
the device manager, so it might take care of both of them? He does not
seem very knowledgeable about installing drivers, so I thought this
might be the simplest solution. If it does not solve the driver
problem, he can still install the network driver.

On Thu, 05 Dec 2013 06:00:01 -0600, Ken wrote:

micky wrote:
On Wed, 04 Dec 2013 06:36:14 -0600, Ken wrote:

wrote:
I have a Dell Dimension 8200 (Seagate Barracuda 7200 HD 160Gb)
with XP which I just installed, without any issues.

However I'm unable to logon to the Internet. This is the same computer
that was able to logon not more than 2 yrs ago. I've changed nothing
except the HD and the actual Ethernet cord and connected it to the L2
port on the modem instead of the L1 which is where my Dell 8500 is now connected.

I called Verizon and they ran several diagnostic tests and had me reboot
and power off/on but still my computer will not connect and all the tests
showed green as do my indicator lights on my modem (Verizon GT704WGB).
The power, DSL, and Internet indicators stayed solid on the modem while
my Ethernet and wireless indicators flashed. Also my Eithernet plug-in on
back of the computer showed green.

So all the indicators are showing that there's nothing wrong.

After running all the tests we then looked at my device manager which
showed

? 'other devices' (with a yellow question mark)

? and indented below that were Ethernet Controller
? and Multimedia Audio Controller both with yellow question marks.

Sounds to me like you are missing the driver for the Ethernet function.
Go to
ftp://ftp.dell.com/Pages/Drivers/dim...0.html#Chipset

Why are you pointing him to the chipset driver and not the network
driver?

Normally the chipset drivers contain all such devices such as sound and
network chips. He indicated there was more than one exclamation mark in
the device manager, so it might take care of both of them? He does not
seem very knowledgeable about installing drivers, so I thought this
might be the simplest solution. If it does not solve the driver
problem, he can still install the network driver.

Okay, makes sense. A personality difference between you and me, sorf
of.

But I just went to see what else I could learn from that page, not
really expecting to learn much, and the only chipset driver on the
page works with win95, 98, ME, 2000, and nothing else. That might be
his problem.

On 05 Dec 2013, Ken wrote in
microsoft.public.windowsxp.general:

Normally the chipset drivers contain all such devices such as
sound and network chips. He indicated there was more than one
exclamation mark in the device manager, so it might take care of
both of them? He does not seem very knowledgeable about
installing drivers, so I thought this might be the simplest
solution. If it does not solve the driver problem, he can still
install the network driver.

Here is the support page for the Dell 8200:

http://www.dell.com/support/drivers/...dimension-8200

I don't see a separate chipset driver available. There are individual
network, display, and audio drivers.

This is what's on the CD:

Operating System
Reinstallation CD
Microsoft Windows XP Home Edition

Also says; This CD is not for reinstallation of programs or drivers

Robert

I never claimed to be computer literate; just bear with me please.

What I did was to follow the link you gave me and put the files on a flash drive:

ftp://ftp.dell.com/Pages/Drivers/dim...0.html#Chipset

Then downloaded both the Chipset file and Network Driver file saved it then I opened the folder and selected the .exe file send to flash drive then used the flash drive to open/install the files in Start Run procedure.

As I said, Chipset seemed a bit erratic when installing and seemed to be in a loop. So maybe I need to reinstall Chipset? The Network driver seemed to install ok.

I checked the Device Manager and it still shows (3) yellow question marks in this order:

- ? Other devices
--? Ethernet Controller
--? Multimedia Audio Controller

Thoughts/Suggestions
Thanks,
Robert

I just tried to re-install Chipset with the same results. The
Read Me screen had allot of X's. Maybe that's how its suppose
to look? and ended with the same Install prompt. I don;t know
if that's normal or not. I would have thought it would of closed.

In any case, I still can't connect to the Internet.

Regarding Utility CD's I have the following:

Drivers and Utilities
Dell Dimension Resource CD for reinstalling Device Drivers and using Diagnostics, Utilities, and Online Documentation

Drivers and Utilities
For Reinstalling V.92 (Capable) 56K Telephony
Data/Fax/Voice Modem Software
for Microsoft Windows

What do I do now?


Thoughts/Suggestions
Thanks,
Robert

wrote:
I just tried to re-install Chipset with the same results. The
Read Me screen had allot of X's. Maybe that's how its suppose
to look? and ended with the same Install prompt. I don;t know
if that's normal or not. I would have thought it would of closed.

In any case, I still can't connect to the Internet.

Regarding Utility CD's I have the following:

Drivers and Utilities
Dell Dimension Resource CD for reinstalling Device Drivers and using Diagnostics, Utilities, and Online Documentation

Drivers and Utilities
For Reinstalling V.92 (Capable) 56K Telephony
Data/Fax/Voice Modem Software
for Microsoft Windows

What do I do now?


Thoughts/Suggestions
Thanks,
Robert

Run the Resource CD and install the drivers.

If the Resource CD doesn't automatically start,
look for a Setup.exe on the CD.

Paul

I humbly apologize to everyone. When looking for the utility
disk I found an Ethernet disk that I had forgotten about when
I changed my Ethernet card years earlier.

I loaded all (4) files from the disk and finally I'm connected
to the internet but Windows can't update because my version is
too old and its awfully slow. I did find a page that will let
me upload SP1:

http://support.microsoft.com/kb/889100

but I'm not sure which to pick the 32bit one or the Itanium
version? I assume it's the 32 bit version, correct?

Should I still install the Resource CD and Drivers?

Again sorry for the time wasted,
Thanks,
Robert

On Thu, 5 Dec 2013 17:53:39 -0800 (PST), wrote:



I never claimed to be computer literate; just bear with me please.

What I did was to follow the link you gave me and put the files on a flash drive:

ftp://ftp.dell.com/Pages/Drivers/dim...0.html#Chipset

I don't get it. Did you not read my post of 38 hours ago where I
pointed out that this driver is not listed for XP?

Then downloaded both the Chipset file and Network Driver file saved it then I opened the folder and selected the .exe file send to flash drive then used the flash drive to open/install the files in Start Run procedure.

As I said, Chipset seemed a bit erratic when installing and seemed to be in a loop. So maybe I need to reinstall Chipset?

Which one? What does it mean that there is no chipset driver rated
for XP on the 8200 page?

The Network driver seemed to install ok.

Which version of Network Driver did you install? If it came with a
chipset driver that was not rated for XP, wouldn't you assume that the
network driver might not work with XP either?

I checked the Device Manager and it still shows (3) yellow question marks in this order:

- ? Other devices
--? Ethernet Controller
--? Multimedia Audio Controller

Thoughts/Suggestions
Thanks,
Robert

wrote in message ...
I humbly apologize to everyone. When looking for the utility
disk I found an Ethernet disk that I had forgotten about when
I changed my Ethernet card years earlier.
I loaded all (4) files from the disk and finally I'm connected
to the internet but Windows can't update because my version is
too old and its awfully slow. I did find a page that will let
me upload SP1:
http://support.microsoft.com/kb/889100
but I'm not sure which to pick the 32bit one or the Itanium
version? I assume it's the 32 bit version, correct?
Should I still install the Resource CD and Drivers?
Again sorry for the time wasted,
Thanks,
Robert

Download and run the stand-alone updater at
http://download.windowsupdate.com/v6...gent20-x86.exe
It installs several new update components and should allow Automatic Updates to
start running normally.

Ben

wrote:
I humbly apologize to everyone. When looking for the utility
disk I found an Ethernet disk that I had forgotten about when
I changed my Ethernet card years earlier.

I loaded all (4) files from the disk and finally I'm connected
to the internet but Windows can't update because my version is
too old and its awfully slow. I did find a page that will let
me upload SP1:

http://support.microsoft.com/kb/889100

but I'm not sure which to pick the 32bit one or the Itanium
version? I assume it's the 32 bit version, correct?

Should I still install the Resource CD and Drivers?

Again sorry for the time wasted,
Thanks,
Robert

Device Manager (Start : Run : devmgmt.msc) is your feedback system.

If it's clean, then you don't need to work on the drivers.

If there are any marks, alerts or otherwise, then you have
more work to do. Open each section and have a look around.
Verify that all the subsystems are present. For example,
some entry should mention "Sound", so if something has
gone missing, then you'd want to figure out why.

*******

If you go to Control Panels, and use the "System" control panel,
the "General" tab has your details. For example, mine says:

System
Microsoft Windows XP
Professional
Version 2002
Service Pack 3 ---

The service packs for WinXP include 1, 1a, 2, 3.
Windows Update will offer security updates for a system
patched with SP3.

You can get SP3 as a standalone installer.

http://www.microsoft.com/en-us/downl...ils.aspx?id=24

WindowsXP-KB936929-SP3-x86-ENU.exe 316.4 MB

If you wanted SP2, it's available too.

http://www.microsoft.com/en-us/downl...ils.aspx?id=28

WindowsXP-KB835935-SP2-ENU.exe 266.0 MB

*******

The "logic" for WinXP Service Packs is here. Read this before
downloading anything.

http://support.microsoft.com/kb/322389

WinXP Gold -- SP2 -- SP3
WinXP SP1,SP1a,SP2 -- SP3

So what that means is, if the System panel (or the winver
executable) tell you that the installation is the original
"Gold" version with no service packs at all, you install SP2
and then SP3. If the computer is currently running some
service pack, such as SP1, SP1a, SP2, then you can apply SP3
directly.

The Service Packs are mostly non-cumulative, meaning in theory
you could install SP3 to anything, and bring the system up
to SP3. But for some reason, this fails to work properly if you
have an ancient (year 2002?) Gold original release CD. In which
case, you can download SP2 and install that first, then do SP3.
For most users, it is likely that they'll use SP3.

But just to be safe and cover all bases, the article above has
the logic, as to what you're supposed to do.

*******

If you "get stuck" trying to activate, and there is a
problem getting Internet Explorer 6 to work, you can
use Internet Explorer 8 to finish the job. The one and
only time I had to reinstall WinXP, the built-in IE6 would
not work to finish activation. So I had to download IE8,
complete activation, uninstall IE8, to have an "original"
level of installation.

http://download.microsoft.com/downlo...XP-x86-ENU.exe

Whether you keep IE8, is purely up to you. Since I only
use IE6 for Windows Update, it's not a big deal to leave
it at IE6 level. I use a couple other browsers for surfing.
If you consider Internet Explorer to be the only browser
you'd ever consider using, then moving to IE8 is probably
a good idea. The web developers don't like it, when they
detect you using IE6. Heck, they don't even like IE8,
but I expect they'll be stuck with that one for a *long*
time.

Paul

I tried using the link given and to use the 'Fix It'
and troubleshooting links to get auto updates started.
I even changed it manually and it did start to update
a couple of files then stopped.

It will not update SP1,SP2, or SP3 and each time I try
it gives the same screen with "Windows does not start
in Windows XP, Windows Server, 2003 or Windows
2000" message.

I was able to update my IE5 to IE7 but when I tried
to update it to IE8 it gave me this message: the
procedure entry point SHRegGetValueW could not
be located in the dynamic link library SHLWAPI.dll

The device manager now only shows two yellow
question marks.

- ? Other devices
--? Multimedica Audio Controller

As I said, Once I get speakers I believe these will
disappear.

Thoughts/Suggestions on how I can get it to automatically
update and install the service paks?

Thanks,
Robert

wrote:
I tried using the link given and to use the 'Fix It'
and troubleshooting links to get auto updates started.
I even changed it manually and it did start to update
a couple of files then stopped.

It will not update SP1,SP2, or SP3 and each time I try
it gives the same screen with "Windows does not start
in Windows XP, Windows Server, 2003 or Windows
2000" message.

I was able to update my IE5 to IE7 but when I tried
to update it to IE8 it gave me this message: the
procedure entry point SHRegGetValueW could not
be located in the dynamic link library SHLWAPI.dll

The device manager now only shows two yellow
question marks.

- ? Other devices
--? Multimedica Audio Controller

As I said, Once I get speakers I believe these will
disappear.

Thoughts/Suggestions on how I can get it to automatically
update and install the service paks?

Thanks,
Robert

The two links I provided, will prepare SP2 and SP3
*without* using Windows Update. They're standalone
installers. You can use those links, even if your
Windows Update is not working.

Check your system version, then pick the right
Service Pack download to do the update. Maybe,
if you're lucky, things will work better.
You never know.

*******

The "Multimedia Audio Controller" means you'll need
a Sound driver. Or, you need to at least see what
code the item in question is throwing.

This link, shows three Audio drivers.

ftp://ftp.dell.com/Pages/Drivers/dim...200.html#Audio

Analog Devices AD1885 --- this one, the connectors would be
on the back chassis of the computer, in
the "I/O plate" area.

Voyetra Turtle Beach Santa Cruz --- these two are
Creative Labs Sound Blaster Live! 512V --- PCI cards

You could have as many as two sets of sound connectors.
The ones on the I/O plate will be driver by the
Analog Devices chip. If you have a separate sound
card, then you could install a driver that corresponds
to those.

If you had the right Resource CD, you could install
a driver from there for the audio. Otherwise, you could
try those drivers sequentially, until the yellow mark
goes away.

Paul