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#1
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I can't exit from Windows Messenger
I am running Windows Messenger 4.7 with XP. When I right-
click on the messenger icon in the system tray, and select Exit, I get the following error message: "There are other applications currently using features provided by Windows Messenger. You must close these other applications before you can exit Windows Messenger. These applications may include Outlook, Outlook Express, MSN Explorer, and Internet Explorer." I do not have MSN Explorer installed, and I have disabled Instant Messaging in both Outlook and Outlook Express. Even with Internet Explorer not running (other than the desktop, of course) I still get this error message! Obviously, the error is false, since I can use the Task Manager to blow away Messenger with no ill consequences. I was hoping there was a more graceful way to exit Messenger than killing the process! sigh... Any thoughts anyone? Much thanks, Brad |
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#2
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I can't exit from Windows Messenger
Greetings Brad,
Do you have Norton Antivirus 2003 installed? Norton added a new "instant messaging scanning" feature to Norton Antivirus 2003, which can conflict with Messenger and cause this behavior. To stop it, open Norton Antivirus (Right-click on the Norton Antivirus icon in the System Tray/Notification Area (by the clock), choose 'Open Norton Antivirus'), click Options, then Instant Messenger then uncheck MSN Instant Messenger and click OK. ____________________________________________ Jonathan Kay Windows MVP, Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com "Brad Robillard" wrote in message ... I am running Windows Messenger 4.7 with XP. When I right- click on the messenger icon in the system tray, and select Exit, I get the following error message: "There are other applications currently using features provided by Windows Messenger. You must close these other applications before you can exit Windows Messenger. These applications may include Outlook, Outlook Express, MSN Explorer, and Internet Explorer." I do not have MSN Explorer installed, and I have disabled Instant Messaging in both Outlook and Outlook Express. Even with Internet Explorer not running (other than the desktop, of course) I still get this error message! Obviously, the error is false, since I can use the Task Manager to blow away Messenger with no ill consequences. I was hoping there was a more graceful way to exit Messenger than killing the process! sigh... Any thoughts anyone? Much thanks, Brad |
#3
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I can't exit from Windows Messenger
Jonathan,
That was it! Thank you for your inciteful response!! Brad -----Original Message----- Greetings Brad, Do you have Norton Antivirus 2003 installed? Norton added a new "instant messaging scanning" feature to Norton Antivirus 2003, which can conflict with Messenger and cause this behavior. To stop it, open Norton Antivirus (Right-click on the Norton Antivirus icon in the System Tray/Notification Area (by the clock), choose 'Open Norton Antivirus'), click Options, then Instant Messenger then uncheck MSN Instant Messenger and click OK. ____________________________________________ Jonathan Kay Windows MVP, Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com |
#4
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I can't exit from Windows Messenger
Hi Brad,
You're very welcome =). ____________________________________________ Jonathan Kay Windows MVP, Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com "Brad Robillard" wrote in message ... Jonathan, That was it! Thank you for your inciteful response!! Brad -----Original Message----- Greetings Brad, Do you have Norton Antivirus 2003 installed? Norton added a new "instant messaging scanning" feature to Norton Antivirus 2003, which can conflict with Messenger and cause this behavior. To stop it, open Norton Antivirus (Right-click on the Norton Antivirus icon in the System Tray/Notification Area (by the clock), choose 'Open Norton Antivirus'), click Options, then Instant Messenger then uncheck MSN Instant Messenger and click OK. ____________________________________________ Jonathan Kay Windows MVP, Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com |
#5
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I can't exit from Windows Messenger
I am having the same problem and Norton is not the cause
of mine...any other suggestions? -----Original Message----- Greetings Brad, Do you have Norton Antivirus 2003 installed? Norton added a new "instant messaging scanning" feature to Norton Antivirus 2003, which can conflict with Messenger and cause this behavior. To stop it, open Norton Antivirus (Right-click on the Norton Antivirus icon in the System Tray/Notification Area (by the clock), choose 'Open Norton Antivirus'), click Options, then Instant Messenger then uncheck MSN Instant Messenger and click OK. ____________________________________________ Jonathan Kay Windows MVP, Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com "Brad Robillard" wrote in message ... I am running Windows Messenger 4.7 with XP. When I right- click on the messenger icon in the system tray, and select Exit, I get the following error message: "There are other applications currently using features provided by Windows Messenger. You must close these other applications before you can exit Windows Messenger. These applications may include Outlook, Outlook Express, MSN Explorer, and Internet Explorer." I do not have MSN Explorer installed, and I have disabled Instant Messaging in both Outlook and Outlook Express. Even with Internet Explorer not running (other than the desktop, of course) I still get this error message! Obviously, the error is false, since I can use the Task Manager to blow away Messenger with no ill consequences. I was hoping there was a more graceful way to exit Messenger than killing the process! sigh... Any thoughts anyone? Much thanks, Brad . |
#6
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I can't exit from Windows Messenger
Hi Jaymie,
There are no other applications that I'm aware of besides Norton and the ones listed that would cause this. You can however, force Messenger to close, go to the Task Manager (hit Ctrl-Alt-Del or right-click on the taskbar and choose Task Manager), choose the Processes tab, find msmsgs.exe, click it and then choose End Process. ____________________________________________ Jonathan Kay Windows MVP, Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com "jaymie" wrote in message ... I am having the same problem and Norton is not the cause of mine...any other suggestions? -----Original Message----- Greetings Brad, Do you have Norton Antivirus 2003 installed? Norton added a new "instant messaging scanning" feature to Norton Antivirus 2003, which can conflict with Messenger and cause this behavior. To stop it, open Norton Antivirus (Right-click on the Norton Antivirus icon in the System Tray/Notification Area (by the clock), choose 'Open Norton Antivirus'), click Options, then Instant Messenger then uncheck MSN Instant Messenger and click OK. ____________________________________________ Jonathan Kay Windows MVP, Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com "Brad Robillard" wrote in message ... I am running Windows Messenger 4.7 with XP. When I right- click on the messenger icon in the system tray, and select Exit, I get the following error message: "There are other applications currently using features provided by Windows Messenger. You must close these other applications before you can exit Windows Messenger. These applications may include Outlook, Outlook Express, MSN Explorer, and Internet Explorer." I do not have MSN Explorer installed, and I have disabled Instant Messaging in both Outlook and Outlook Express. Even with Internet Explorer not running (other than the desktop, of course) I still get this error message! Obviously, the error is false, since I can use the Task Manager to blow away Messenger with no ill consequences. I was hoping there was a more graceful way to exit Messenger than killing the process! sigh... Any thoughts anyone? Much thanks, Brad . |
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