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XP and HP -in-1 Priting/scanning problems
Hoping someone can give a clue, or even better, a
possible solution. I have Dell Dimnension 4300 with XP Home Edition. Recently installed an HP printer/scanner/copier. All worked or a few weeks, but problems began with the "HP Director"...... #1. Monitor turns black for a moment and image returns looking out of focus and strange colors. #2. The scan funtion "will not operate from the HP Director." I get an error message that says: "check your USB port to make sure the psc is connected, or "there is no two way communication, check to make sure the USB is connected properly. I have uninstalled and reinstalled the software several times, I downloaded software upgrade from the HP web site, HP sent me 2 different copies of updated software, & HP spent hours on the phone giving me support and trying fixes (updating drivers, etc.). The 2210 will print, copy and "even scan," from the buttons on the machine, but not from the Director as intended. I know it is probably the software but am at a loss. Any ideas, or anyone having similar problems? I'd sure appreciate advice. Thanks in advance, Kay |
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XP and HP -in-1 Priting/scanning problems
goto device manager and look at USB roothub properties and see if
powermangement is on, if so switch that off, when the port is switched off by powermanagement, the software can't see it anymore. The fact that the buttons work is because hardwaresignals are waking the port Hope this helps "Kay F" wrote in message ... Hoping someone can give a clue, or even better, a possible solution. I have Dell Dimnension 4300 with XP Home Edition. Recently installed an HP printer/scanner/copier. All worked or a few weeks, but problems began with the "HP Director"...... #1. Monitor turns black for a moment and image returns looking out of focus and strange colors. #2. The scan funtion "will not operate from the HP Director." I get an error message that says: "check your USB port to make sure the psc is connected, or "there is no two way communication, check to make sure the USB is connected properly. I have uninstalled and reinstalled the software several times, I downloaded software upgrade from the HP web site, HP sent me 2 different copies of updated software, & HP spent hours on the phone giving me support and trying fixes (updating drivers, etc.). The 2210 will print, copy and "even scan," from the buttons on the machine, but not from the Director as intended. I know it is probably the software but am at a loss. Any ideas, or anyone having similar problems? I'd sure appreciate advice. Thanks in advance, Kay |
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