Experts? - how many times can you tell people to reinstall drivers ???

-----Original Message-----
The answer to everyone's problem is not ..."there are
three ways to delete and reinstall...." blah blah blah..

People here would like a little better shot at it. Like
check you BIOS version, check your USB connections,
something other than delete and reinstall the latest
print drivers...
.
i agree and disagree with your post,a large majority of
printer wont reinstall issues or install for first time
are driver related issues with leftover files.

i too wonder since i talk to customers all day and some
have printer issues and less than half are solved by just
uninstalling drivers and deleting drivers from server
properties and rebooting why cari(yes we all know this
post is about cari) doesnt list the many other locations
in the system and in the registry which add/remove and
server property drivers doesnt remove.

so while cari is giving good standard advice to try i
know from professional experience from dealing with
customers that it isnt close to 100% effective granted
most people dont call for help so i see a very small
percentage of the overall who experience this issue,but
the ones i see less than half are solved by cari's posted
and reposted steps,which i consider a good first step but
certainly not a fix all.

While I can sympathise with everyone who does have problems, this is a
newsgroup and trying to elicit enough information from a new user's posting
as to exactly what the problem with their printer might be can be extremely
trying at times.

As a telephone support person, you at least have the opportunity to talk to
them on a one to one basis and walk them through your instructions in real
time. You presumably get paid for this service.

The MVPs are volunteers who do NOT get paid for the assistance they give. I
am not 'glued' to the newsgroups 24/7 waiting for posts to arrive and
answer. I have another life. I have a husband. Many a time I have gotten
up from the PC to put the laundry in the dryer when it's finished it washing
cycle, or taken five minutes to empty the dishwasher... or update my
website...read a book or two, go shopping, watch tv, even sleep at night.
And then there's my own work to do! Strange but true.

If folks want one to one technical support for their problems and instant
answers, there are plenty of other locations they can seek assistance from.
Like anyone else, they can pick up the phone and call either their PC
vendor, Microsoft, the technical support staff at their local retail store
etc etc.

We do our best. As I am sure you do. But I am also sure that no one has
ALL the answers. Each PC and printer is different. Most PCs are nowhere
near the condition there were in when they left the store, software and
hardware has been changed, devices added, devices taken away. Most PCs have
NOT had a clean install of WindowsXP - and by clean I am referring to the
retail edition of XP, not the preinstalled version that most manufacturers
choose to include which may have multiple additions of their own software on
it. I do not have a printer laboratory running each and every make and
model of printer in my house!

We aim to try to assist as many folks as possible. We cannot solve all the
problems in the world!

Cari
www.coribright.com

"wayne" wrote in message
...

.
i agree and disagree with your post,a large majority of
printer wont reinstall issues or install for first time
are driver related issues with leftover files.

i too wonder since i talk to customers all day and some
have printer issues and less than half are solved by just
uninstalling drivers and deleting drivers from server
properties and rebooting why cari(yes we all know this
post is about cari) doesnt list the many other locations
in the system and in the registry which add/remove and
server property drivers doesnt remove.

so while cari is giving good standard advice to try i
know from professional experience from dealing with
customers that it isnt close to 100% effective granted
most people dont call for help so i see a very small
percentage of the overall who experience this issue,but
the ones i see less than half are solved by cari's posted
and reposted steps,which i consider a good first step but
certainly not a fix all.

Nicely said, Cari ... you go, Girl !!

Fred

Cari (MS-MVP) wrote:
While I can sympathise with everyone who does have problems, this is a
newsgroup and trying to elicit enough information from a new user's
posting as to exactly what the problem with their printer might be
can be extremely trying at times.

As a telephone support person, you at least have the opportunity to
talk to them on a one to one basis and walk them through your
instructions in real time. You presumably get paid for this service.

The MVPs are volunteers who do NOT get paid for the assistance they
give. I am not 'glued' to the newsgroups 24/7 waiting for posts to
arrive and answer. I have another life. I have a husband. Many a
time I have gotten up from the PC to put the laundry in the dryer
when it's finished it washing cycle, or taken five minutes to empty
the dishwasher... or update my website...read a book or two, go
shopping, watch tv, even sleep at night. And then there's my own work
to do! Strange but true.

If folks want one to one technical support for their problems and
instant answers, there are plenty of other locations they can seek
assistance from. Like anyone else, they can pick up the phone and
call either their PC vendor, Microsoft, the technical support staff
at their local retail store etc etc.

We do our best. As I am sure you do. But I am also sure that no one
has ALL the answers. Each PC and printer is different. Most PCs are
nowhere near the condition there were in when they left the store,
software and hardware has been changed, devices added, devices taken
away. Most PCs have NOT had a clean install of WindowsXP - and by
clean I am referring to the retail edition of XP, not the
preinstalled version that most manufacturers choose to include which
may have multiple additions of their own software on it. I do not
have a printer laboratory running each and every make and model of
printer in my house!

We aim to try to assist as many folks as possible. We cannot solve
all the problems in the world!

Cari
www.coribright.com

"wayne" wrote in message
...

.
i agree and disagree with your post,a large majority of
printer wont reinstall issues or install for first time
are driver related issues with leftover files.

i too wonder since i talk to customers all day and some
have printer issues and less than half are solved by just
uninstalling drivers and deleting drivers from server
properties and rebooting why cari(yes we all know this
post is about cari) doesnt list the many other locations
in the system and in the registry which add/remove and
server property drivers doesnt remove.

so while cari is giving good standard advice to try i
know from professional experience from dealing with
customers that it isnt close to 100% effective granted
most people dont call for help so i see a very small
percentage of the overall who experience this issue,but
the ones i see less than half are solved by cari's posted
and reposted steps,which i consider a good first step but
certainly not a fix all.

Thanks Fred!

Cari
www.coribright.com

"FredP" wrote in message
news:sDTxa.894093$F1.111573@sccrnsc04...
Nicely said, Cari ... you go, Girl !!

Fred

"Cari (MS-MVP)" wrote in message
...
Thanks Fred!

Cari
www.coribright.com

"FredP" wrote in message
news:sDTxa.894093$F1.111573@sccrnsc04...
Nicely said, Cari ... you go, Girl !!

Fred




Cari,

With the hundreds of people you DO help on these forums, please don't let
one complainer ruin your day.

The folks you help surely appreciate your efforts.

Have a good day :-)

Cyberbear