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#16
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Windows XP fax problem
Unfortunately, Windows XP Fax has proven to be incompatible with many common
modems and drivers, particularly older ones, even if the manufacturers claim they are "compatible" with Windows XP. Modem incompatibility is not apparent during installation or the initial setup. It only becomes apparent when you first try to send or receive a fax. The Fax Service will dial or will answer an incoming fax but then fail with any of a number of unhelpful error messages such as "Line is busy," "There is no answer," or "Reception error." There will be nothing in Event Viewer to give a clue as to where the problem might lie. These errors have been nearly impossible to track down. To do so requires enabling both PSS and debug logging of fax transmissions, both of which require fairly extensive registry changes. For the time being, the best advice is to attempt to use XP Fax only if you have a modem that is listed on the Windows XP Hardware Compatibility List and using the latest drivers. -- Russ Valentine [MVP-Outlook] wrote in message ... -----Original Message----- Error messages? Event Viewer? -- no error messages and the event viewer just says that a fax was received Russ Valentine [MVP-Outlook] "Gus" wrote in message ... Hi, Im using the fax program that comes with XP pro, Ive been using it for a while(and it worked 100%) but lately when i receive a fax exactly 15sec. after i received the fax my whole pc hangs!! ive uninstalled my printer/fax and installed it again worked fine ones or twice but then same thing again!! Is it the program or my pc or printer/fax?? If anybody has got input on this it will be gr8ly appreciated Thanx . |
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#17
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Windows XP fax problem
-----Original Message----- Error messages? Event Viewer? -- no error messages and the event viewer just says that a fax was received Russ Valentine [MVP-Outlook] "Gus" wrote in message ... Hi, Im using the fax program that comes with XP pro, Ive been using it for a while(and it worked 100%) but lately when i receive a fax exactly 15sec. after i received the fax my whole pc hangs!! ive uninstalled my printer/fax and installed it again worked fine ones or twice but then same thing again!! Is it the program or my pc or printer/fax?? If anybody has got input on this it will be gr8ly appreciated Thanx . |
#18
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Windows XP fax problem
Unfortunately, Windows XP Fax has proven to be incompatible with many common
modems and drivers, particularly older ones, even if the manufacturers claim they are "compatible" with Windows XP. Modem incompatibility is not apparent during installation or the initial setup. It only becomes apparent when you first try to send or receive a fax. The Fax Service will dial or will answer an incoming fax but then fail with any of a number of unhelpful error messages such as "Line is busy," "There is no answer," or "Reception error." There will be nothing in Event Viewer to give a clue as to where the problem might lie. These errors have been nearly impossible to track down. To do so requires enabling both PSS and debug logging of fax transmissions, both of which require fairly extensive registry changes. For the time being, the best advice is to attempt to use XP Fax only if you have a modem that is listed on the Windows XP Hardware Compatibility List and using the latest drivers. -- Russ Valentine [MVP-Outlook] wrote in message ... -----Original Message----- Error messages? Event Viewer? -- no error messages and the event viewer just says that a fax was received Russ Valentine [MVP-Outlook] "Gus" wrote in message ... Hi, Im using the fax program that comes with XP pro, Ive been using it for a while(and it worked 100%) but lately when i receive a fax exactly 15sec. after i received the fax my whole pc hangs!! ive uninstalled my printer/fax and installed it again worked fine ones or twice but then same thing again!! Is it the program or my pc or printer/fax?? If anybody has got input on this it will be gr8ly appreciated Thanx . |
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